Library Technology Guides

Statistical Report for Library.Solution

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 69 1 1 2 2 6 8 16 13 20 9 7.10 7 ILS Functionality 69 2 1 4 7 8 11 23 13 8 7.01 8 Print Functionality 69 2 1 3 5 7 12 20 19 8 7.20 8 Electronic Functionality 68 5 1 1 2 8 8 8 12 14 9 8 5.97 7 Company Satisfaction 69 1 2 3 4 6 11 24 18 8 7.33 8 Support Satisfaction 68 1 1 7 7 11 13 28 9 7.56 8 Support Improvement 66 1 1 3 18 7 6 12 18 5 6.80 7 Company Loyalty 66 3 2 1 1 6 10 6 10 27 9 7.00 8 Open Source Interest 67 32 1 7 6 2 13 2 2 2 0 2.24 2 Category Total Yes percent Considering new ILS 70 9 12.86% Considering new Interface 70 3 4.29% System Installed on time? 70 68 97.14% Average Collection size: 156324 Type Count Public 53 Academic 4 School 7 Consortia 0 Special 1 Size Category Count [1] Under 10,000 3 [2] 10,001-100,000 40 [3] 100,001-250,000 14 [4] 250,001-1,000,000 10 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 106 2 1 5 1 5 8 17 34 33 8 7.38 8 ILS Functionality 105 2 1 2 5 3 8 24 36 24 8 7.26 8 Print Functionality 0 0 7.26 Electronic Functionality 0 0 7.26 Company Satisfaction 105 1 1 1 5 4 9 10 33 41 9 7.64 8 Support Satisfaction 106 1 1 2 2 3 9 10 34 44 9 7.74 8 Support Improvement 105 1 1 2 26 8 17 17 33 9 7.04 7 Company Loyalty 106 10 4 2 4 5 9 13 13 46 9 6.77 8 Open Source Interest 105 37 11 11 11 8 10 6 4 7 0 2.66 2 Category Total Yes percent Considering new ILS 110 14 12.73% Considering new Interface 110 6 5.45% System Installed on time? 110 103 93.64% Average Collection size: 162637 Type Count Public 85 Academic 10 School 10 Consortia 0 Special 0 Size Category Count [1] Under 10,000 5 [2] 10,001-100,000 53 [3] 100,001-250,000 30 [4] 250,001-1,000,000 17 [5] 1,000,001-10,000,000 2 [6] over 10,000,001 0	Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 130 2 3 3 5 12 33 31 41 9 7.46 8 ILS Functionality 128 3 4 9 11 31 46 24 8 7.32 8 Print Functionality 0 0 7.32 Electronic Functionality 0 0 7.32 Company Satisfaction 130 1 1 1 2 10 11 24 34 46 9 7.57 8 Support Satisfaction 130 2 4 3 8 11 20 34 48 9 7.52 8 Support Improvement 129 3 2 3 8 22 9 21 24 37 9 6.83 7 Company Loyalty 129 5 4 4 4 3 9 7 12 25 56 9 7.06 8 Open Source Interest 128 37 11 20 12 10 11 10 8 2 7 0 2.95 2 Category Total Yes percent Considering new ILS 132 20 15.15% Considering new Interface 132 7 5.30% System Installed on time? 132 127 96.21% Average Collection size: 135321 Type Count Public 100 Academic 11 School 8 Consortia 0 Special 2 Size Category Count [1] Under 10,000 3 [2] 10,001-100,000 70 [3] 100,001-250,000 40 [4] 250,001-1,000,000 14 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 103 1 7 6 6 7 21 31 24 8 7.09 8 ILS Functionality 0 0 7.09 Print Functionality 0 0 7.09 Electronic Functionality 0 0 7.09 Company Satisfaction 102 1 4 1 4 9 4 21 29 29 8 7.23 8 Support Satisfaction 103 2 2 2 7 2 11 18 19 40 9 7.32 8 Support Improvement 100 4 1 5 3 4 24 10 11 22 16 5 6.13 6 Company Loyalty 103 6 3 8 1 1 7 3 12 16 46 9 6.84 8 Open Source Interest 102 34 9 15 10 3 14 4 4 1 8 0 2.77 2 Category Total Yes percent Considering new ILS 105 15 14.29% Considering new Interface 105 8 7.62% System Installed on time? 105 93 88.57% Average Collection size: 99085 Type Count Public 80 Academic 10 School 10 Consortia 0 Special 0 Size Category Count [1] Under 10,000 5 [2] 10,001-100,000 56 [3] 100,001-250,000 19 [4] 250,001-1,000,000 7 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 110 1 2 4 3 6 4 45 26 19 7 7.06 7 ILS Functionality 0 0 7.06 Print Functionality 0 0 7.06 Electronic Functionality 0 0 7.06 Company Satisfaction 110 1 2 6 4 2 7 25 33 30 8 7.27 8 Support Satisfaction 110 1 1 4 3 1 5 12 20 31 32 9 7.23 8 Support Improvement 104 3 2 2 3 6 26 6 19 20 17 5 6.26 7 Company Loyalty 109 4 3 6 1 1 12 4 15 22 41 9 6.94 8 Open Source Interest 110 24 17 11 7 9 16 9 8 4 5 0 3.30 3 Category Total Yes percent Considering new ILS 115 10 8.70% Considering new Interface 115 10 8.70% System Installed on time? 115 97 84.35%	Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 30 3 2 4 6 7 8 9 7.20 8 ILS Functionality 0 0 7.20 Print Functionality 0 0 7.20 Electronic Functionality 0 0 7.20 Company Satisfaction 30 2 5 1 3 11 8 8 7.33 8 Support Satisfaction 29 1 2 1 3 8 8 6 7 7.07 7 Support Improvement 0 not applicable Company Loyalty 30 1 1 4 2 3 5 14 9 7.50 8 Open Source Interest 30 7 5 4 3 5 3 2 1 0 3.00 2 Category Total Yes percent Considering new ILS 30 1 3.33% Considering new Interface 30 3 10.00% System Installed on time? 30 30 100.00%	Product: Library.Solution Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 45 1 1 4 4 15 12 8 7 7.16 7 ILS Functionality 0 0 7.16 Print Functionality 0 0 7.16 Electronic Functionality 0 0 7.16 Company Satisfaction 66 1 1 6 6 3 16 18 15 8 7.05 8 Support Satisfaction 66 1 1 1 2 2 8 4 16 15 16 7 6.92 7 Support Improvement 0 not applicable Company Loyalty 65 2 3 2 2 1 5 6 7 20 17 8 6.77 8 Open Source Interest 64 13 9 10 5 6 12 2 4 3 0 3.00 3 Category Total Yes percent Considering new ILS 66 8 12.12% Considering new Interface 66 6 9.09% System Installed on time? 66 1 1.52%

Comments

Library Corporation is extremely customer service oriented. We are very pleased with their support. (Type: School)

The reason I'm unhappy at all with TLC is because we're in a consortium. I like the program and company fine. (Type: School)

We are part of a large, multi-type consortium [...] . We share the TLC automation system. (Type: Public)

Our current ILS vendor is great at working with it's primary consumer audience: public libraries and public school libraries; however, its academic functionality is a little stunted in areas like reserves. (Type: )

We are have been using TLC for 10 years. We recently decided to upgrade our server and migrate to their LS2PAC configuration which would be a significant improvement over our current catalog. We purchased a server following the specifications TLC gave us. When we started the process to migrate to the new server we were told that TLC did not support the OS (server 2012) on the server. 1) They did not specify any OS restrictions in their specifications, which should have been listed since there were restrictions. 2) Why are they using old software still (server 2008), we certainly don't want to put old software on a new system 3) They will not give us any time frame for when they will be able to support the new OS (Type: Public)

As I have noted on past surveys, my library is part of a consortium of many tiny libraries and TLC has done a tremendous job for us. I think more of the problems we have are related to the consortium and its members versus a problem with the software specifically. (Type: Public)

Excited about upcoming API integration to expand on discovery of eResources thru the PAC. TLC is in beta on checkout API for Axis 360 and in development for Overdrive and 3M. (Type: Public)

- (Type: Public)

You get what you pay for. (Type: Public)

We had hoped to do a review of our ILS this year, but it's still under consideration. (Type: Public)

Our experience with TLC has been lousy from the start. They are extremely unresponsive when it comes to fixing problems or making improvements. We have no local control over our records, and can't correct them when they are wrong. Would never recommend this product to anyone. (Type: Public)

Recently switched to LS2 (October 7th). Our switch was due to the dissatisfaction with III's Millennium ILS (Type: Academic)

We have appreciated the option of multiple interfaces for users! (Type: School)

TLC provides excellent customer support with quick response times, frequent follow up and custom report building. (Type: Public)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.