Library Technology Guides

Statistical Report for Millennium

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 248 2 4 4 10 11 22 50 75 55 15 7 6.44 7 ILS Functionality 247 1 1 3 11 13 24 52 67 56 19 7 6.53 7 Print Functionality 247 1 1 4 11 23 62 87 58 8 7.55 8 Electronic Functionality 246 7 11 11 21 25 43 43 45 27 13 7 5.35 6 Company Satisfaction 248 4 5 7 11 17 35 51 51 50 17 6 6.09 6 Support Satisfaction 247 2 12 11 10 17 36 36 64 47 12 7 5.91 6 Support Improvement 246 9 10 11 13 26 76 32 37 20 12 5 5.18 5 Company Loyalty 248 11 8 7 13 13 39 29 46 43 39 7 6.04 7 Open Source Interest 244 59 43 19 27 18 32 14 13 7 12 0 3.00 3 Category Total Yes percent Considering new ILS 254 115 45.28% Considering new Interface 254 83 32.68% System Installed on time? 254 230 90.55% Average Collection size: 817421 Type Count Public 51 Academic 140 School 1 Consortia 0 Special 1 Size Category Count [1] Under 10,000 5 [2] 10,001-100,000 41 [3] 100,001-250,000 60 [4] 250,001-1,000,000 81 [5] 1,000,001-10,000,000 45 [6] over 10,000,001 3	Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 393 2 3 13 7 19 29 64 118 97 41 7 6.68 7 ILS Functionality 393 1 2 7 9 24 32 58 117 103 40 7 6.74 7 Print Functionality 0 0 6.74 Electronic Functionality 0 0 6.74 Company Satisfaction 389 2 7 15 14 24 32 65 103 85 42 7 6.44 7 Support Satisfaction 385 3 8 16 13 17 34 78 96 76 44 7 6.39 7 Support Improvement 381 10 4 7 19 37 140 55 47 39 23 5 5.51 5 Company Loyalty 388 17 7 14 13 16 39 44 71 80 87 9 6.49 7 Open Source Interest 385 105 49 45 33 35 34 32 19 15 18 0 3.00 2 Category Total Yes percent Considering new ILS 399 169 42.36% Considering new Interface 399 100 25.06% System Installed on time? 399 360 90.23% Average Collection size: 868588 Type Count Public 108 Academic 217 School 5 Consortia 0 Special 8 Size Category Count [1] Under 10,000 10 [2] 10,001-100,000 72 [3] 100,001-250,000 76 [4] 250,001-1,000,000 133 [5] 1,000,001-10,000,000 73 [6] over 10,000,001 3	Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 454 7 2 4 10 13 37 57 141 128 55 7 6.88 7 ILS Functionality 451 3 3 5 7 18 29 67 144 116 59 7 6.92 7 Print Functionality 0 0 6.92 Electronic Functionality 0 0 6.92 Company Satisfaction 453 6 6 16 16 22 49 58 111 122 47 8 6.50 7 Support Satisfaction 451 5 8 5 9 30 52 68 114 115 45 8 6.55 7 Support Improvement 437 4 5 8 14 40 178 61 56 50 21 5 5.63 5 Company Loyalty 452 13 5 16 18 24 52 50 79 93 102 9 6.55 7 Open Source Interest 447 100 48 64 32 35 52 37 30 21 28 0 3.41 3 Category Total Yes percent Considering new ILS 458 143 31.22% Considering new Interface 458 111 24.24% System Installed on time? 458 420 91.70% Average Collection size: 859254 Type Count Public 146 Academic 238 School 5 Consortia 0 Special 5 Size Category Count [1] Under 10,000 8 [2] 10,001-100,000 93 [3] 100,001-250,000 83 [4] 250,001-1,000,000 155 [5] 1,000,001-10,000,000 79 [6] over 10,000,001 3	Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 388 1 2 4 8 12 21 40 124 121 55 7 7.11 7 ILS Functionality 0 0 7.11 Print Functionality 0 0 7.11 Electronic Functionality 0 0 7.11 Company Satisfaction 387 3 4 13 8 19 30 61 106 99 44 7 6.66 7 Support Satisfaction 386 1 4 5 18 21 30 61 106 95 45 7 6.67 7 Support Improvement 381 4 4 6 15 39 146 38 59 40 30 5 5.72 5 Company Loyalty 383 19 11 11 13 17 40 39 75 69 89 9 6.40 7 Open Source Interest 383 86 35 53 33 27 48 23 28 19 31 0 3.53 3 Category Total Yes percent Considering new ILS 395 74 18.73% Considering new Interface 395 144 36.46% System Installed on time? 395 363 91.90% Average Collection size: 780971 Type Count Public 142 Academic 183 School 4 Consortia 0 Special 9 Size Category Count [1] Under 10,000 2 [2] 10,001-100,000 81 [3] 100,001-250,000 77 [4] 250,001-1,000,000 78 [5] 1,000,001-10,000,000 58 [6] over 10,000,001 2	Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 342 1 7 10 31 32 108 102 51 7 7.13 7 ILS Functionality 0 0 7.13 Print Functionality 0 0 7.13 Electronic Functionality 0 0 7.13 Company Satisfaction 341 1 4 13 8 17 41 47 92 71 47 7 6.58 7 Support Satisfaction 338 2 2 11 15 16 28 68 83 71 42 7 6.53 7 Support Improvement 315 6 3 9 8 12 136 50 47 19 25 5 5.65 5 Company Loyalty 339 14 10 12 15 21 42 28 55 59 83 9 6.33 7 Open Source Interest 339 69 47 36 27 30 41 20 29 18 22 0 3.51 3 Category Total Yes percent Considering new ILS 350 41 11.71% Considering new Interface 350 109 31.14% System Installed on time? 350 301 86.00%	Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 294 5 7 10 14 37 85 100 36 8 7.08 7 ILS Functionality 0 0 7.08 Print Functionality 0 0 7.08 Electronic Functionality 0 0 7.08 Company Satisfaction 293 4 1 12 14 15 25 45 84 63 30 7 6.43 7 Support Satisfaction 291 2 4 7 11 14 35 43 88 64 23 7 6.44 7 Support Improvement 0 not applicable Company Loyalty 287 7 6 13 10 13 28 27 61 68 54 8 6.53 7 Open Source Interest 290 47 39 42 29 22 35 24 18 15 19 0 3.57 3 Category Total Yes percent Considering new ILS 302 25 8.28% Considering new Interface 302 107 35.43% System Installed on time? 302 281 93.05%	Product: Millennium Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 253 1 4 5 8 14 22 74 88 37 8 7.16 7 ILS Functionality 0 0 7.16 Print Functionality 0 0 7.16 Electronic Functionality 0 0 7.16 Company Satisfaction 319 2 3 12 11 20 33 47 88 73 30 7 6.45 7 Support Satisfaction 316 2 7 8 19 19 34 60 87 57 23 7 6.20 7 Support Improvement 0 not applicable Company Loyalty 305 14 11 14 5 12 46 21 63 67 52 8 6.24 7 Open Source Interest 320 72 34 58 28 33 38 18 12 10 17 0 3.07 2 Category Total Yes percent Considering new ILS 328 22 6.71% Considering new Interface 328 96 29.27% System Installed on time? 328 1 0.30%

Comments

We are limited in our choice of vendor as members of a consortium that decides our fate. (Type: Public)

We find that the ILS is less and less relevant to our needs. We are a Medical Library and most of our holdings are now electronic, which are not adequately represented in the public catalog (we use a homegrown portal for these). We question the high cost of the catalog. (Type: Medical)

By late 2013, we will have transitioned to Alma/Primo [...] For the purposes of the discovery questions above, I'm not sure whether to consider Primo (discovery/web platform) as being apart from Alma (catalog). (Type: Law)

We've been frustrated with the responses we receive from III and the costs have begun to skyrocket higher than ever before. We may soon wish we had a card catalog again. The vendor is unresponsive to our needs and cost containments. This is the first time in 25 years I've ever said a negative thing about a library vendor--publicly (Type: Academic)

That is physical units, not titles (collection size stats) and does NOT include electronic. I think the question may need rephrasing. (Type: Academic)

659,000 bibs; 290,000 physical items. Our electronic resources do not have item records. (Type: Academic)

- (Type: Law)

As our physical collection shrinks (because of space constraints), we are exploring the reality that we will not be keeping an independent library catalog. We do not generate enough value from the annual maintenance costs that we spend each year - and as our collection shrinks - so does the return on investment. (Type: Business)

We are one of ten libraries in the [...], a multitype consortium with a shared catalog. Our library software and hardware is hosted by Innovative Interfaces, which also supplies us with an application service coordinator to perform many systems librarian tasks. (Type: Academic)

"Items in the collection" include both physical and electronic. (Type: Academic)

There are 100,000 items in our collection but 220,000 bib records as the previous figure does not include ebooks. (Type: Academic)

We are conscious that the new breed of systems is emerging still, and there is mixed levels of maturity. It makes decision-making difficult, and there is an associated need to consider precisely what the system is intended to support us in doing, which will different going forward to what happened in the past. (Type: )

I would suggest that the response time for routine problem items has slipped over the past year. Anything that is system critical is addressed immediately (a good thing) but lesser issues can and does take time (not a good thing). (Type: Public)

Currently monitoring the Library Services Platform space (Type: Academic)

We will begin implementation of Alma in January -- going live in July 2014 (Type: Academic)

I find that the online manuals and other online help documents for Millennium to be very user unfriendly. (Type: Academic)

Recently migrated to a hosted solution with Millennium because of age of server, considering upgrade to Sierra, cost is major issue, also reached the point where upgrading products to enhance usability is cost prohibitive. What the product can do and what we can afford to do not the same. (Type: Public)

are very happy with Innovative and the fact that they are keeping up with current technologies and trends. (Type: Public)

Some of the above are really more in the 'Not Applicable' category although that option isn't offered. (Type: Public)

We purchase our ILS as a system and I have not had to deal with the company. Our tech guy does all this for us. (Type: Public)

We do not have the ERM product sold by our ILS vendor. That impacts on the answer to the question about managing electronic resources. (Type: Academic)

I find Millennium from III to be too unwieldy for a public library of medium size. Report generation is cumbersome, customization of the interface to work better with public libraries isn't an option. Seems that Millennium works well with academic libraries, but public libraries aren't catered to as well. (Type: Public)

Currently using Millennium but absolutely in no rush to migrate to Sierra - basically an open PostGre database layer on original CUI source code (same as Millennium - Java sitting on top of original Innopac source code to "gui'ize" the interface. (Type: Academic)

approximate number of items in collection include ebooks we own or subscribe to. (Type: Academic)

Millennium is a good product, but the annual fees are getting to be too much for us to handle. We have a few years left on our server though and aren't in a rush, but we are keeping an eye out for anything that would be beneficial to consider. (Type: Academic)

As only one of a 14 member library system, we are not a major decision maker for ILS determinations. (Type: Public)

We will be migrating to Ex Libris and its Alma and Primo products in the second half of 2014. (Type: Academic)

We have signed and will be migrating in the next year from Innovative Millennium to OCLC Worldshare Management. Cost was a motivating factor. (Type: Academic)

Frankly, I don't know that III's product and business model is salvageable long-term. Rather than a simple browser interface they remain wedded to a clunky java-based client. They utilize an outdated database that returns bizarre keyword search relevancy results. To raise revenue they cling to a budget-busting a la carte pricing scheme where every newly developed feature leads to a sales pitch, and added cost to the library if we want to purchase it. Their URL-checker has been broken for years, and we paid a significant price for that tool. Add in III's recent purchase by venture/vulture capitalists and I cannot see a scenario where we are still with them in 3-5 years. Only political inertia, staff retraining concerns, and a focus on other pressing projects keeps us with III at this point. (Type: Academic)

We have 106,000 book and media items in Millennium. Per an OCLC knowledge base K-Bart download: 184,463 ebooks, 14,349 e-audio works, 6,027 e-videos, 57,146 FT journals = 367,985 items. The OCLC KB also shows 436 journals with selected FT articles, 7,797 journals with abstracts, and 49,799 indexed journals. Not an elegant reporting app, but I'd rather work from the detail anyway. (Type: Academic)

Item count includes electronic and print. Print being downsized this year. (Type: Academic)

Migrating to Sierra in Spring 2014. (Type: )

Migrating to Polaris in 2014. Among other problems, III was unable to install a working e-commerce solution on our website when given a 6 month window. (Type: Public)

[...] (Type: Public)

Already moved to summon but it's a "soft launch" (Type: Academic)

Let's give III the benefit of the doubt and say the overhaul of support and sales is not yet finished. We seem to deal regularly with new, woefully unqualified people trying to answer our questions and implement new features. Maybe this approach will pay off in a few years, but the learning curve of this behemouth system makes me worry we may be in for a long wait. (Type: Law)

We had 360 Search for awhile and did not like its functionality, but we also miss it and talk about what kinds of products might be comparable. Because we are part of [...], it is difficult to make changes by ourselves, i.e. we would need to work with other academic libraries, and there is no leadership for that in that the academic libraries in Minuteman are not an organized group. The academics have many more research needs for ejournals and databases, but to integrate them in to the MLN catalog is too costly for our budget, b/c the [...] consortium adds the db that it or the state provides, all else is extra, and there are limits, but that is our focus much more so than the catalog and circulating books, dvds, etc. Also to add our ebooks to the library, to make them searchable by MARC records, we would be charged the equivalent of adding 80 , 000 items which again is beyond our budget. We looked at Summon but it was too costly. We looked at OCLC worldshare, but we did not want to drop out of [...] and replace the ILS just to have more e-resoursces and functionality. We do not deal with Millennium Directly ever. Or Encore. (Type: Academic)

Will be reviewing other discovery tools this year (Type: Academic)

Through the [...] shared an ILS since 2004. VUfind catalog overlay; Summon discovery interface (Type: Academic)

Everything is going cloud, but cloud is still in honeymoon era. (Type: Academic)

[...] is moving to Sierra in January 2014. (Type: Consortium)

As part of a consortium we will be migrating to Sierra in 2014. (Type: Museum)

Millennium's lack of interoperability with other University systems has been becoming more and more of an issue the last few years. Sierra seems likely to improve that situation. Innovative's new-found commitment to interoperability and their introduction of customer relations managers has improved our attitude towards them in the last 12 months. (Type: Academic)

We would consider an open source product as part of a consortial approach but not on our own. (Type: )

We are Millennium and will move to Sierra once Sierra runs on Red Hat 6.3 or above (so that it will virtualise under Microsoft Hyper-V (our University's standard)). (Type: Academic)

Consideramos positiva la apertura de una nueva oficina en Dublín que permite darnos soporte en horario local y en nuestro idioma. (Type: Public)

Nuestra Biblioteca forma parte de un consorcio y es en este contexto donde se está planteando el cambio de sistema. (Type: Academic)

Millennium comes to us through the [...]. Therefore, I do not feel that I am able to answer most of these questions as I have no individual say in how the system is run or what is planned. (Type: Public)

III is running by a venture capital company which is not service-oriented, but money-oriented. Support is poor, always no answer. (Type: Academic)

El SIGB Millennium de esta Biblioteca es el paquete básico que no incluye gestión de Recursos Electrónicos (Type: Government Agency)

Our ILS is hosted in California. The client software was conceived to be used on server located within an institution's firewall. When hosted externally, the ports create many concerns for our IT Security department. Furthermore, this application relies on the use of java which also highly suspect from a security point of view. Our IT Security department is pressuring us to use an HTML thin client that using only 2 standard ports. We may or may not be allowed to implement Sierra because of the issues relating to ports and java. We are not currently using the ERM module so it is difficult to properly answer the question relating to e-resources. Thanks for your work on library systems. (Type: Law)

We like the new direction of the company, but have not started to see tangible results yet. (Type: Public)

Discovery: Already have Summon, considering changing to EDS (Type: Academic)

200,000 print plus 200,000 ebooks (Type: Theology)

We are looking for an integrated solution which includes back office management functions, together with end-user discovery. (Type: Academic)

We have an ILS Task Force in place to review new ILS options. (Type: )

The number of Approximate number of items is Print + E (Type: )

We are a consortium. These answers are relevant to the shared central catalog for the consortium. (Type: Consortium)

Excellent customer service. WAM proxy rewrite needs improving. Great user group support as well. (Type: Academic)

We are interested in looking into new ILS systems in the next year or so. We haven't narrowed down to a specific product. (Type: Academic)

# items in collection? Is that with or without serial items - with serial items 39,000 (Type: )

We have had 2 migrations/upgrades in the past 3 months both gave us at least 2 days downtime. We are a hosted system so this is on III and not local support. Their evening support is less that useless. I would rather just put in a ticket via the web and know that it is not going to be worked on until the next morning than waste my time waiting for the inevitable responses that they are not able to help. All that said, most staff seem to really care and want to help. The big trick is finding the person who can help you. The documentation is not always current because it references various versions of the software but doesn't tell you which ones. We generally like the software but we wish we did not have so much downtime as mentioned above. (Type: Public)

We're very happy with the modular structure of the Millennium ILS and the available functionality. Where we have concerns are around the costing model - extra $$ for every module, some of which we think should be core functionality; and the technical support, which is very hit and miss. The CEO has addressed this issue to customers and they are working to improve the support worldwide. We'll see if it improves over the next 12 months. (Type: Public)

We migrated from Horizon because of serials and acquisitions. Aside from the cataloging module, which is awkward and out of date, the staff is generally satisfied. (Type: Law)

If OCLC is a defacto monopoly is this good for libraries? Doesn't it stifle innovation and deflation? (Type: )

We are interested in adding discovery product. However, we are currently in a period of severe budgetary restrictions. We have considered ENCORE (Innovative Interfaces) and ENCORE with EDS (Innovative Interfaces/EBSCO). (Type: )

We just completed an upgrade to our ILS. We are in the process of adding electronic resources to our catalog. (Type: Public)

- (Type: Academic)

- (Type: Law)

Our discovery interface is a joint search between Endeca and Summon presented in a split screen brief result set. (Type: Academic)

We will go with whatever option our consortium chooses. (Type: )

Support has been very uneven over the past year; sometimes good, attentive, and thorough, and sometimes unacceptable. Several recent implementations have taken significantly more time to complete than expected, in part due to unanticipated issues with implementation support. (Type: Academic)

[...] closed one of its libraries; thus the large difference in items. (not titles). (Type: Government Agency)

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