Library Technology Guides

Statistical Report for Spydus

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 19 2 2 10 3 2 7 7.05 7 ILS Functionality 19 2 4 5 7 1 8 7.05 7 Print Functionality 19 4 4 10 1 8 7.42 8 Electronic Functionality 18 1 1 1 5 3 5 1 1 5 5.78 6 Company Satisfaction 19 2 5 5 6 1 8 6.84 7 Support Satisfaction 19 3 4 6 5 1 7 6.68 7 Support Improvement 19 1 1 3 3 6 3 2 7 6.53 7 Company Loyalty 19 1 1 1 1 2 1 4 3 5 9 6.37 7 Open Source Interest 18 8 3 2 2 1 1 1 0 1.94 1 Category Total Yes percent Considering new ILS 20 3 15.00% Considering new Interface 20 4 20.00% System Installed on time? 20 17 85.00% Average Collection size: 166778 Type Count Public 15 Academic 3 School 0 Consortia 0 Special 1 Size Category Count [1] Under 10,000 1 [2] 10,001-100,000 6 [3] 100,001-250,000 7 [4] 250,001-1,000,000 4 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 36 2 1 2 21 9 1 7 6.94 7 ILS Functionality 35 2 1 4 16 11 1 7 6.94 7 Print Functionality 0 0 6.94 Electronic Functionality 0 0 6.94 Company Satisfaction 36 1 1 1 1 3 20 8 1 7 6.72 7 Support Satisfaction 36 1 2 1 6 17 7 2 7 6.61 7 Support Improvement 34 1 2 4 5 14 3 5 6 5.59 6 Company Loyalty 36 2 1 4 1 7 9 12 9 7.11 8 Open Source Interest 36 17 9 7 1 1 1 0 0.97 1 Category Total Yes percent Considering new ILS 38 6 15.79% Considering new Interface 38 6 15.79% System Installed on time? 38 36 94.74% Average Collection size: 129848 Type Count Public 33 Academic 2 School 0 Consortia 0 Special 1 Size Category Count [1] Under 10,000 3 [2] 10,001-100,000 15 [3] 100,001-250,000 13 [4] 250,001-1,000,000 4 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 21 1 6 8 6 7 6.90 7 ILS Functionality 21 1 3 4 7 5 1 7 6.71 7 Print Functionality 0 0 6.71 Electronic Functionality 0 0 6.71 Company Satisfaction 21 1 2 7 7 4 6 6.52 7 Support Satisfaction 21 1 1 7 7 5 6 6.67 7 Support Improvement 20 3 10 2 4 1 5 5.50 5 Company Loyalty 21 1 1 4 8 5 2 7 7.00 7 Open Source Interest 21 7 4 2 2 1 3 1 1 0 2.24 1 Category Total Yes percent Considering new ILS 22 2 9.09% Considering new Interface 22 6 27.27% System Installed on time? 22 21 95.45% Average Collection size: 200666 Type Count Public 18 Academic 3 School 1 Consortia 0 Special 0 Size Category Count [1] Under 10,000 1 [2] 10,001-100,000 4 [3] 100,001-250,000 10 [4] 250,001-1,000,000 3 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 23 1 1 3 4 5 9 9 7.65 8 ILS Functionality 0 0 7.65 Print Functionality 0 0 7.65 Electronic Functionality 0 0 7.65 Company Satisfaction 23 1 1 5 2 4 10 9 7.57 8 Support Satisfaction 23 1 2 3 4 4 9 9 7.43 8 Support Improvement 23 1 2 1 4 3 3 9 9 7.22 8 Company Loyalty 23 1 1 2 4 4 11 9 7.70 8 Open Source Interest 23 12 3 2 3 2 1 0 1.30 0 Category Total Yes percent Considering new ILS 23 0 0.00% Considering new Interface 23 3 13.04% System Installed on time? 23 22 95.65% Average Collection size: 120296 Type Count Public 22 Academic 1 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 1 [2] 10,001-100,000 8 [3] 100,001-250,000 6 [4] 250,001-1,000,000 2 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 22 1 1 1 1 4 7 6 1 7 6.36 7 ILS Functionality 0 0 6.36 Print Functionality 0 0 6.36 Electronic Functionality 0 0 6.36 Company Satisfaction 22 1 1 3 4 8 5 7 6.32 7 Support Satisfaction 22 1 1 3 1 2 3 5 5 1 7 5.82 7 Support Improvement 21 1 3 6 1 4 3 3 5 6.14 6 Company Loyalty 21 2 2 2 2 4 4 5 9 6.24 7 Open Source Interest 22 9 3 6 2 1 1 0 1.50 1 Category Total Yes percent Considering new ILS 22 3 13.64% Considering new Interface 22 5 22.73% System Installed on time? 22 19 86.36%	Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 11 1 2 6 2 8 7.64 8 ILS Functionality 0 0 7.64 Print Functionality 0 0 7.64 Electronic Functionality 0 0 7.64 Company Satisfaction 11 1 6 2 2 7 7.27 7 Support Satisfaction 10 1 2 3 4 8 6.80 7 Support Improvement 0 not applicable Company Loyalty 11 1 1 1 1 1 3 3 8 6.36 8 Open Source Interest 11 7 1 1 2 0 0.82 0 Category Total Yes percent Considering new ILS 11 0 0.00% Considering new Interface 11 1 9.09% System Installed on time? 11 11 100.00%	Product: Spydus Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 2 1 1 6 6.50 7 ILS Functionality 0 0 6.50 Print Functionality 0 0 6.50 Electronic Functionality 0 0 6.50 Company Satisfaction 2 1 1 5 6.00 7 Support Satisfaction 2 1 1 5 6.50 8 Support Improvement 0 not applicable Company Loyalty 2 1 1 4 5.50 7 Open Source Interest 2 1 1 0 1.00 2 Category Total Yes percent Considering new ILS 2 0 0.00% Considering new Interface 2 0 0.00% System Installed on time? 2 1 50.00%

Comments

In the process of upgrading to version 9 of the Spydus LMS which should improve functionality and has an OPAC which has discovery layer features. (Type: Public)

Huge difference in customer support and communication since the new CE took over. Very happy with the path that Civica are now taking. (Type: Public)

Our last upgrade did not progress well due to considerable customer and staff functionality not working. We stopped the upgrade as a result. We have had several discussions with the vendor about our relationship, the product. Things have been improving as the company seems to be turning around. (Type: Public)

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