Library Technology Guides

Statistical Report for VERSO

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 68 5 2 2 6 4 18 19 12 8 6.62 7 ILS Functionality 68 3 1 1 5 6 4 19 18 11 7 6.68 7 Print Functionality 68 4 2 1 1 1 2 6 14 22 15 8 6.85 8 Electronic Functionality 63 3 2 2 3 6 7 6 13 11 10 7 6.02 7 Company Satisfaction 68 5 1 1 1 1 4 3 16 15 21 9 6.90 8 Support Satisfaction 68 4 1 3 1 3 2 11 17 26 9 7.19 8 Support Improvement 64 4 7 18 2 11 8 14 5 6.20 7 Company Loyalty 67 5 3 2 2 4 4 5 12 12 18 9 6.28 7 Open Source Interest 66 24 11 5 1 7 10 3 4 1 0 2.38 1 Category Total Yes percent Considering new ILS 69 7 10.14% Considering new Interface 69 2 2.90% System Installed on time? 69 65 94.20% Average Collection size: 42434 Type Count Public 58 Academic 8 School 1 Consortia 0 Special 1 Size Category Count [1] Under 10,000 4 [2] 10,001-100,000 57 [3] 100,001-250,000 6 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 74 2 1 3 1 5 15 31 16 8 7.32 8 ILS Functionality 76 2 3 3 2 1 4 18 29 14 8 7.05 8 Print Functionality 0 0 7.05 Electronic Functionality 0 0 7.05 Company Satisfaction 76 1 1 1 1 1 4 15 24 28 9 7.68 8 Support Satisfaction 76 1 1 3 1 4 11 18 37 9 7.80 8 Support Improvement 75 1 1 2 9 14 3 7 16 22 9 6.76 8 Company Loyalty 76 5 1 1 2 4 4 8 22 29 9 7.24 8 Open Source Interest 70 22 8 14 4 7 7 5 3 0 2.31 2 Category Total Yes percent Considering new ILS 79 6 7.59% Considering new Interface 79 3 3.80% System Installed on time? 79 71 89.87% Average Collection size: 64695 Type Count Public 61 Academic 14 School 1 Consortia 0 Special 1 Size Category Count [1] Under 10,000 9 [2] 10,001-100,000 63 [3] 100,001-250,000 3 [4] 250,001-1,000,000 1 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 67 1 1 2 6 12 21 24 9 7.72 8 ILS Functionality 67 2 3 7 16 22 17 8 7.49 8 Print Functionality 0 0 7.49 Electronic Functionality 0 0 7.49 Company Satisfaction 67 1 1 7 5 23 30 9 8.04 8 Support Satisfaction 67 1 1 1 2 1 19 42 9 8.34 9 Support Improvement 66 1 1 9 8 5 13 29 9 7.53 8 Company Loyalty 66 2 1 1 3 3 8 18 30 9 7.70 8 Open Source Interest 66 18 12 7 4 9 8 4 3 1 0 2.59 2 Category Total Yes percent Considering new ILS 67 3 4.48% Considering new Interface 67 0 0.00% System Installed on time? 67 65 97.01% Average Collection size: 40971 Type Count Public 50 Academic 13 School 2 Consortia 0 Special 1 Size Category Count [1] Under 10,000 6 [2] 10,001-100,000 56 [3] 100,001-250,000 4 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 72 1 1 3 7 27 17 16 7 7.40 7 ILS Functionality 0 0 7.40 Print Functionality 0 0 7.40 Electronic Functionality 0 0 7.40 Company Satisfaction 72 5 4 19 16 28 9 7.81 8 Support Satisfaction 72 1 2 3 19 12 35 9 7.99 8 Support Improvement 71 16 15 4 5 8 23 9 6.61 7 Company Loyalty 72 3 5 2 5 24 33 9 7.96 8 Open Source Interest 71 20 7 20 6 2 11 4 1 0 2.24 2 Category Total Yes percent Considering new ILS 73 4 5.48% Considering new Interface 73 0 0.00% System Installed on time? 73 71 97.26% Average Collection size: 31725 Type Count Public 59 Academic 11 School 1 Consortia 0 Special 1 Size Category Count [1] Under 10,000 6 [2] 10,001-100,000 59 [3] 100,001-250,000 2 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 71 1 1 5 16 27 21 8 7.83 8 ILS Functionality 0 0 7.83 Print Functionality 0 0 7.83 Electronic Functionality 0 0 7.83 Company Satisfaction 71 1 2 2 5 19 42 9 8.31 9 Support Satisfaction 70 1 1 1 8 15 44 9 8.34 9 Support Improvement 64 2 7 2 10 10 33 9 7.75 9 Company Loyalty 71 1 1 1 9 9 50 9 8.45 9 Open Source Interest 71 29 9 12 1 5 8 2 3 1 1 0 2.06 1 Category Total Yes percent Considering new ILS 72 1 1.39% Considering new Interface 72 1 1.39% System Installed on time? 72 68 94.44%	Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 81 2 1 1 2 3 4 2 17 25 24 8 7.26 8 ILS Functionality 0 0 7.26 Print Functionality 0 0 7.26 Electronic Functionality 0 0 7.26 Company Satisfaction 81 2 2 3 3 2 12 20 37 9 7.68 8 Support Satisfaction 81 2 1 2 1 2 3 11 15 44 9 7.81 9 Support Improvement 0 not applicable Company Loyalty 81 3 2 4 3 10 18 41 9 7.63 9 Open Source Interest 81 30 6 6 8 8 11 5 4 1 2 0 2.63 2 Category Total Yes percent Considering new ILS 83 4 4.82% Considering new Interface 83 0 0.00% System Installed on time? 83 80 96.39%	Product: VERSO Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 18 1 2 2 5 5 3 7 6.89 7 ILS Functionality 0 0 6.89 Print Functionality 0 0 6.89 Electronic Functionality 0 0 6.89 Company Satisfaction 24 1 1 1 1 5 8 7 8 7.33 8 Support Satisfaction 24 1 1 1 1 4 8 8 8 7.46 8 Support Improvement 0 not applicable Company Loyalty 24 3 2 1 3 8 7 8 6.58 8 Open Source Interest 24 7 2 1 3 3 4 2 1 1 0 3.08 3 Category Total Yes percent Considering new ILS 24 4 16.67% Considering new Interface 24 1 4.17% System Installed on time? 24 1 4.17%

Comments

Auto graphic's no 1 problem is its communication with customers and customer support. Some of the support team is fabulous, some are ...not. Those who are not, make it a frustrating and upsetting experience to work with them. (Type: Public)

Our current ILS seems to be lagging in development. Bug reports and feature requests seem to go unheard. Cost of migration to a new ILS and higher cost of yearly subscription are our primary obstacles to changing systems. (Type: )

I would love to switch to an open source ILS, but we do not have our own dedicated server on site. If our annual SaaS fee continues to increase or we install a dedicated server for some other reason we'll probably go open source. That being said, I have very few complaints about Auto-Graphics's Iluminar interface. (Type: Public)

My IT department has suggested that an open source ILS may give more options with our other computer programs used on campus. (Type: Academic)

I am unaware of some of the answers to the questions. (Type: Public)

we are not yet using the system. Not installed yet (Type: Public)

Autographics-Verso has totally tanked my inventory. I don't know how many titles I still have that are actually ON my shelf. It randomly drops items from being processed on their servers. They constantly point to an "end user error" even when I know and have proven the error is in THEIR system. We paid too much and it is NOT working properly. Making calls to their customer service, they won't return any calls. I may or may not get an e-mail response. As soon as my contract expires, I will be kicking this piece of trash to the curb on trash day! (Type: Public)

Though we are overall satisfied with Verso, we wish that it would program it to keep track of the items deleted by location and material types as well as anything needed for Data Collection. (Type: Public)

It glitches and goes out a lot. (Type: Public)

Our contract with Auto-Graphics will be up next fall, so we will be looking at other ILS systems this spring. However, we are pleased with Auto-Graphics but just want to compare products and we aren't sure if they will raise our rates or not. (Type: Public)

I feel that we are still waiting for everything that we thought we would be getting from this product. The product currently uses Flash and was scheduled to be migrating to HTML5. The roll-out date for that, though, has been pushed back so many times, I've lost count. Trying to make connections to databases has been so problematic that we are considering a discovery tool to make that easier (and less expensive). Finally, the training was horrible. The trainer was incredibly rude and the response to inquiries is not always handled very quickly. We chose this system because the previous company did not respond to questions very quickly, and though we are happier with the response rate, it is definitely not what we had hoped for. (Type: Academic)

We continue to value the relationship we share with our customer service representative. We look forward to the transition/migration we will be testing next summer which we feel will be beneficial to our patrons who have to deal with dial-up internet access. (Type: Public)

AutoGraphics is a very workable product for a small library with no IT staff. Their staff is easy to work with and responsive. The only think I would like to see at present is more report options. (Type: Public)

We are still experiencing the challenge of a new ILS and the adjustments that requires. On the staff side, there seems to be more difficulty extracting information about patrons accounts and history of usage. We may not yet be fully acquainted with the system's capability. (Type: Public)

Auto-Graphics Iluminar has been our ILS for three years now, and promises that were made upon choosing the system are still not in place (including, but not limited to, a Circulation-ILL system that would connect our ILS with our WISCAT (wisconsin ILL lending platform)--- BOTH are AG products yet they cannot get them to function together. Functionality is crippled by a system that seems unable to understand how a library consortia in Wisconsin operates, and updates to software often leave more problems in place than solutions. We have found corners to cut and ways to work with the system because that is what librarians and their staff learn to do-- make it work because we cannot afford better. (Type: Public)

we just started the Verso system in June 2013 and are still getting adjusted to the system (Type: Public)

AG has forwarded standards, vendor relationships, and provides build-it-if-you-can support. Many options to assemble interconnected services with a solid ILS as base. Downside is AG iluminar isn't great and consortium take up most of the conversation and development effort. (Type: Public)

Customer support services has been consistent and they are very responsive. If they don't have the answer right away, they usually get back to us within a reasonable time frame. (Type: Public)

We are very unhappy with Autographics, and have been since they purchased Verso. We liked the system and support when it was owned and developed by Maxcess. If you want any specifics please ask. (Type: Public)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.