Library Technology Guides

Statistical Report for WorldShare Management Services

2013 Survey Results	2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 31 2 1 5 2 10 6 5 7 6.77 7 ILS Functionality 31 3 3 2 4 5 8 3 3 7 5.81 6 Print Functionality 30 1 1 2 4 2 6 8 6 8 6.80 7 Electronic Functionality 31 1 2 4 2 1 7 8 6 8 6.68 7 Company Satisfaction 30 1 5 3 3 8 10 9 7.37 8 Support Satisfaction 31 1 1 4 4 7 7 7 7 7.00 7 Support Improvement 31 1 10 3 4 7 6 5 6.77 7 Company Loyalty 30 1 1 1 4 1 2 7 13 9 7.33 8 Open Source Interest 30 15 3 1 4 2 4 1 0 1.70 1 Category Total Yes percent Considering new ILS 32 1 3.13% Considering new Interface 32 1 3.13% System Installed on time? 32 24 75.00% Average Collection size: 260399 Type Count Public 2 Academic 25 School 1 Consortia 0 Special 3 Size Category Count [1] Under 10,000 3 [2] 10,001-100,000 5 [3] 100,001-250,000 13 [4] 250,001-1,000,000 6 [5] 1,000,001-10,000,000 2 [6] over 10,000,001 0	Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 21 1 1 2 1 2 7 6 1 7 6.38 7 ILS Functionality 21 2 2 1 4 4 5 1 2 7 5.48 6 Print Functionality 0 0 5.48 Electronic Functionality 0 0 5.48 Company Satisfaction 21 2 1 1 1 1 2 8 5 8 6.76 8 Support Satisfaction 21 2 3 1 1 4 3 7 9 6.62 7 Support Improvement 20 1 1 2 2 1 5 2 6 9 6.70 7 Company Loyalty 21 2 1 1 4 5 8 9 6.95 8 Open Source Interest 21 4 6 3 2 1 3 1 1 1 2.52 2 Category Total Yes percent Considering new ILS 22 0 0.00% Considering new Interface 22 0 0.00% System Installed on time? 22 17 77.27% Average Collection size: 316875 Type Count Public 0 Academic 21 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 0 [2] 10,001-100,000 6 [3] 100,001-250,000 9 [4] 250,001-1,000,000 4 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 10 2 4 3 1 7 7.10 7 ILS Functionality 10 1 1 2 2 3 1 7 5.20 5 Print Functionality 0 0 5.20 Electronic Functionality 0 0 5.20 Company Satisfaction 10 1 2 1 6 9 8.20 9 Support Satisfaction 10 1 1 3 5 9 8.20 9 Support Improvement 9 2 1 2 4 9 7.56 8 Company Loyalty 10 1 1 3 5 9 8.00 9 Open Source Interest 10 5 3 2 0 0.70 1 Category Total Yes percent Considering new ILS 10 0 0.00% Considering new Interface 10 0 0.00% System Installed on time? 10 9 90.00% Average Collection size: 392232 Type Count Public 0 Academic 9 School 0 Consortia 0 Special 1 Size Category Count [1] Under 10,000 0 [2] 10,001-100,000 2 [3] 100,001-250,000 3 [4] 250,001-1,000,000 2 [5] 1,000,001-10,000,000 1 [6] over 10,000,001 0	Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 392232.11 ILS Functionality 0 0 392232.11 Print Functionality 0 0 392232.11 Electronic Functionality 0 0 392232.11 Company Satisfaction 0 0 392232.11 Support Satisfaction 0 0 392232.11 Support Improvement 0 0 392232.11 Company Loyalty 0 0 392232.11 Open Source Interest 0 0 392232.11 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00% Average Collection size: 392232 Type Count Public 0 Academic 0 School 0 Consortia 0 Special 0 Size Category Count [1] Under 10,000 0 [2] 10,001-100,000 0 [3] 100,001-250,000 0 [4] 250,001-1,000,000 0 [5] 1,000,001-10,000,000 0 [6] over 10,000,001 0	Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 392232.11 ILS Functionality 0 0 392232.11 Print Functionality 0 0 392232.11 Electronic Functionality 0 0 392232.11 Company Satisfaction 0 0 392232.11 Support Satisfaction 0 0 392232.11 Support Improvement 0 0 392232.11 Company Loyalty 0 0 392232.11 Open Source Interest 0 0 392232.11 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%	Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 392232.11 ILS Functionality 0 0 392232.11 Print Functionality 0 0 392232.11 Electronic Functionality 0 0 392232.11 Company Satisfaction 0 0 392232.11 Support Satisfaction 0 0 392232.11 Support Improvement 0 not applicable Company Loyalty 0 0 392232.11 Open Source Interest 0 0 392232.11 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%	Product: WorldShare Management Services Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 392232.11 ILS Functionality 0 0 392232.11 Print Functionality 0 0 392232.11 Electronic Functionality 0 0 392232.11 Company Satisfaction 0 0 392232.11 Support Satisfaction 0 0 392232.11 Support Improvement 0 not applicable Company Loyalty 0 0 392232.11 Open Source Interest 0 0 392232.11 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%

Comments

The only weakness is the lack of ad hoc reports, which supposedly are coming but seem to be delayed. That would help a great deal. Other aspects (acquisitions, serials, OPAC, in particular) are an improvement. (Type: Academic)

The OCLC WMS and WorldCat Local products are excellent and get better with each upgrade. A library like ours could not ask for a better vendor or cluster of products. (Type: Academic)

Customer support from WMS (OCLC) has been very poor. We switched this past summer and we're still having unanswered questions. (Type: Academic)

To facilitate equity of access in a remote rural area we were able to opt for a remote access internet service delivery program allowing residents to access our catalog and ancillary e-resources from home for the first time. This is a major achievement for a small rural library. (Type: Public)

We've found the customer support through the generic support email to be somewhat slow. Direct contact with developers / project implementation mangers, when available, has been excellent. (Type: Academic)

We use OCLC/WMS. (Type: Special)

Our first year with WorldShare has delivered a better product and more powerful searching tool for our students. Look forward to being able to fully select/deselect databases in future. (Type: School)

The OCLC WMS WorldCat Local system is still too new to be effective and satisfying; we see it having HUGE potential, though, to meet our needs. The KnowledgeBase and Central Index are proving to be somewhat effective in facilitating a discovery interface. changes and improvements are happening frequently and somewhat effectively. Migration of our bibliographic records (from Endeavour Voyager) was an utter disaster in terms of the current state of WMS technology and, especially, in terms of tech support. (Type: Special)

We count our holdings differently now that we use OCLC analytics to make the calculations. Thus, the huge increase from the last survey. Also, we define items in the collection by number accessible vs. number owned. This includes electronic book, journal, and streaming video holdings. (Type: Academic)

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