Statistical Report for ALEPH 500
| 2022 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
1 | | | 5 | 1 | 6 | 3 | 4 | 1 | 1 | 5 | 5.09 | 5 |
|---|
| ILS Functionality | 22 |
| | | 2 | 5 | 9 | 2 | 2 | | 2 | 5 | 5.23 | 5 |
|---|
| Print Functionality | 22 |
| | | | 1 | 1 | 2 | 8 | 6 | 4 | 7 | 7.32 | 7 |
|---|
| Electronic Functionality | 22 |
2 | 1 | 7 | 5 | 2 | 1 | | 4 | | | 2 | 3.23 | 3 |
|---|
| Company Satisfaction | 22 |
| | | | | 3 | 7 | 9 | 1 | 2 | 7 | 6.64 | 7 |
|---|
| Support Satisfaction | 21 |
| | | | 1 | 3 | 4 | 8 | 3 | 2 | 7 | 6.71 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 22 |
| | 1 | 1 | 1 | 1 | 1 | 7 | 5 | 5 | 7 | 7.00 | 7 |
|---|
| Open Source Interest | 21 |
3 | 2 | 4 | 4 | | 1 | | 1 | 4 | 2 | 2 | 4.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
16 | 72.73% |
|---|
| Considering new Interface | 22 |
8 | 36.36% |
|---|
| System Installed on time? | 22 |
0 | 0.00% |
|---|
| Average Collection size: |
| 8319898 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2021 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 27 |
| | | 1 | 2 | 5 | 7 | 8 | 1 | 3 | 7 | 6.26 | 6 |
|---|
| ILS Functionality | 27 |
| | | 2 | 5 | | 6 | 9 | 1 | 4 | 7 | 6.26 | 7 |
|---|
| Print Functionality | 27 |
| | | | 1 | 1 | 2 | 9 | 8 | 6 | 7 | 7.48 | 8 |
|---|
| Electronic Functionality | 27 |
2 | 4 | 3 | 3 | 5 | 4 | 3 | | 1 | 2 | 4 | 3.81 | 4 |
|---|
| Company Satisfaction | 26 |
| | | | 2 | 3 | 5 | 7 | 7 | 2 | 7 | 6.77 | 7 |
|---|
| Support Satisfaction | 26 |
| | 1 | | 2 | 5 | 2 | 5 | 7 | 4 | 8 | 6.69 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 26 |
1 | | | 1 | 2 | 2 | 3 | 4 | 12 | 1 | 8 | 6.62 | 8 |
|---|
| Open Source Interest | 23 |
3 | | 1 | 2 | 1 | 2 | 1 | 6 | 3 | 3 | 7 | 5.70 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 27 |
22 | 81.48% |
|---|
| Considering new Interface | 27 |
5 | 18.52% |
|---|
| System Installed on time? | 27 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2076034 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2020 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 39 |
| 1 | 1 | 4 | 2 | 6 | 6 | 9 | 9 | 1 | 7 | 5.97 | 6 |
|---|
| ILS Functionality | 39 |
| | 3 | 4 | 5 | 6 | 5 | 4 | 9 | 3 | 8 | 5.77 | 6 |
|---|
| Print Functionality | 36 |
| | 1 | 1 | 1 | 4 | 2 | 5 | 11 | 11 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 39 |
4 | 1 | 10 | 6 | 2 | 3 | 6 | 3 | 2 | 2 | 2 | 3.92 | 3 |
|---|
| Company Satisfaction | 38 |
| | 1 | 2 | 2 | 4 | 5 | 7 | 13 | 4 | 8 | 6.71 | 7 |
|---|
| Support Satisfaction | 37 |
| | 1 | 2 | 2 | 5 | 4 | 7 | 9 | 7 | 8 | 6.73 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 39 |
3 | | | 1 | 1 | 7 | 4 | 6 | 8 | 9 | 9 | 6.49 | 7 |
|---|
| Open Source Interest | 37 |
12 | 1 | 8 | | | 5 | 3 | 3 | 1 | 3 | 0 | 3.41 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
26 | 65.00% |
|---|
| Considering new Interface | 40 |
13 | 32.50% |
|---|
| System Installed on time? | 40 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2488048 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 29 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2019 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 60 |
| | 2 | 7 | 4 | 13 | 7 | 19 | 8 | | 7 | 5.75 | 6 |
|---|
| ILS Functionality | 59 |
| 1 | 4 | 6 | 4 | 12 | 10 | 13 | 8 | 1 | 7 | 5.54 | 6 |
|---|
| Print Functionality | 60 |
1 | 1 | | | | 7 | 6 | 13 | 19 | 13 | 8 | 7.20 | 8 |
|---|
| Electronic Functionality | 60 |
5 | 9 | 9 | 8 | 5 | 8 | 9 | 3 | 3 | 1 | 1 | 3.65 | 3 |
|---|
| Company Satisfaction | 58 |
1 | | 2 | 2 | 5 | 6 | 12 | 20 | 6 | 4 | 7 | 6.14 | 7 |
|---|
| Support Satisfaction | 56 |
1 | | 3 | 3 | 2 | 5 | 13 | 12 | 14 | 3 | 8 | 6.23 | 7 |
|---|
| Support Improvement | 55 |
1 | 1 | 3 | 3 | 10 | 26 | 1 | 6 | 3 | 1 | 5 | 4.85 | 5 |
|---|
| Company Loyalty | 60 |
2 | 3 | 3 | 1 | 2 | 7 | 6 | 7 | 17 | 12 | 8 | 6.40 | 7 |
|---|
| Open Source Interest | 60 |
18 | 7 | | 3 | 4 | 5 | 6 | 6 | 5 | 6 | 0 | 3.82 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 60 |
47 | 78.33% |
|---|
| Considering new Interface | 60 |
17 | 28.33% |
|---|
| System Installed on time? | 60 |
46 | 76.67% |
|---|
| Average Collection size: |
| 2376796 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 43 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 22 |
|---|
| [5] 1,000,001-10,000,000 | 12 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2018 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 64 |
| 1 | 2 | 4 | 7 | 9 | 14 | 18 | 7 | 2 | 7 | 5.84 | 6 |
|---|
| ILS Functionality | 64 |
| 1 | 5 | 7 | 9 | 11 | 9 | 11 | 7 | 4 | 5 | 5.41 | 5 |
|---|
| Print Functionality | 63 |
| | 1 | 2 | 1 | 6 | 5 | 19 | 18 | 11 | 7 | 7.11 | 7 |
|---|
| Electronic Functionality | 63 |
8 | 6 | 9 | 11 | 9 | 5 | 8 | 3 | 2 | 2 | 3 | 3.51 | 3 |
|---|
| Company Satisfaction | 62 |
1 | 1 | | 4 | 9 | 9 | 10 | 15 | 10 | 3 | 7 | 5.90 | 6 |
|---|
| Support Satisfaction | 62 |
2 | 2 | 1 | 1 | 9 | 6 | 12 | 13 | 11 | 5 | 7 | 5.95 | 6 |
|---|
| Support Improvement | 60 |
3 | | 5 | 1 | 14 | 20 | 1 | 7 | 7 | 2 | 5 | 4.97 | 5 |
|---|
| Company Loyalty | 64 |
| 3 | 1 | 3 | 7 | 7 | 2 | 13 | 8 | 20 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 59 |
24 | 3 | 6 | | 8 | 5 | 1 | 6 | 1 | 5 | 0 | 2.93 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 64 |
48 | 75.00% |
|---|
| Considering new Interface | 64 |
17 | 26.56% |
|---|
| System Installed on time? | 64 |
55 | 85.94% |
|---|
| Average Collection size: |
| 1547287 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 44 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 15 |
|---|
| [5] 1,000,001-10,000,000 | 16 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2017 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 118 |
2 | 3 | 4 | 4 | 12 | 19 | 20 | 36 | 17 | 1 | 7 | 5.79 | 6 |
|---|
| ILS Functionality | 118 |
2 | 3 | 7 | 5 | 20 | 18 | 21 | 23 | 15 | 4 | 7 | 5.47 | 6 |
|---|
| Print Functionality | 116 |
2 | | 1 | 3 | 5 | 7 | 10 | 35 | 39 | 14 | 8 | 6.97 | 7 |
|---|
| Electronic Functionality | 115 |
12 | 12 | 22 | 12 | 10 | 22 | 8 | 13 | 4 | | 2 | 3.59 | 3 |
|---|
| Company Satisfaction | 115 |
3 | 2 | 2 | 4 | 7 | 11 | 19 | 38 | 23 | 6 | 7 | 6.25 | 7 |
|---|
| Support Satisfaction | 113 |
2 | 1 | 6 | 5 | 8 | 15 | 12 | 34 | 20 | 10 | 7 | 6.15 | 7 |
|---|
| Support Improvement | 113 |
3 | 2 | 3 | 3 | 20 | 46 | 13 | 14 | 5 | 4 | 5 | 5.12 | 5 |
|---|
| Company Loyalty | 113 |
4 | 3 | 5 | 3 | 2 | 12 | 11 | 22 | 18 | 33 | 9 | 6.65 | 7 |
|---|
| Open Source Interest | 113 |
41 | 13 | 7 | 9 | 13 | 10 | 8 | 4 | 4 | 4 | 0 | 2.65 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 118 |
79 | 66.95% |
|---|
| Considering new Interface | 118 |
20 | 16.95% |
|---|
| System Installed on time? | 118 |
94 | 79.66% |
|---|
| Average Collection size: |
| 1720212 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 82 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 23 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 30 |
|---|
| [5] 1,000,001-10,000,000 | 31 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2016 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 129 |
1 | 1 | 5 | 10 | 8 | 15 | 35 | 31 | 15 | 8 | 6 | 5.95 | 6 |
|---|
| ILS Functionality | 129 |
| 1 | 8 | 12 | 13 | 11 | 27 | 32 | 16 | 9 | 7 | 5.85 | 6 |
|---|
| Print Functionality | 128 |
| 2 | 4 | 4 | 5 | 6 | 17 | 27 | 39 | 24 | 8 | 6.96 | 7 |
|---|
| Electronic Functionality | 126 |
10 | 15 | 21 | 16 | 12 | 21 | 15 | 9 | 6 | 1 | 2 | 3.71 | 4 |
|---|
| Company Satisfaction | 128 |
| 1 | 7 | 6 | 9 | 15 | 19 | 37 | 24 | 10 | 7 | 6.24 | 7 |
|---|
| Support Satisfaction | 127 |
2 | 3 | 4 | 3 | 10 | 16 | 22 | 32 | 23 | 12 | 7 | 6.20 | 7 |
|---|
| Support Improvement | 127 |
1 | | 3 | 4 | 21 | 51 | 17 | 7 | 16 | 7 | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 127 |
4 | 4 | 3 | 5 | 10 | 14 | 15 | 16 | 23 | 33 | 9 | 6.44 | 7 |
|---|
| Open Source Interest | 128 |
40 | 12 | 18 | 13 | 15 | 7 | 8 | 2 | 5 | 8 | 0 | 2.78 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 130 |
85 | 65.38% |
|---|
| Considering new Interface | 130 |
15 | 11.54% |
|---|
| System Installed on time? | 130 |
110 | 84.62% |
|---|
| Average Collection size: |
| 1481089 |
|---|
| Type | Count |
|---|
| Public | 9 |
|---|
| Academic | 95 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 41 |
|---|
| [5] 1,000,001-10,000,000 | 32 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2015 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
1 | 3 | 5 | 4 | 11 | 14 | 23 | 26 | 21 | 2 | 7 | 5.86 | 6 |
|---|
| ILS Functionality | 110 |
| 4 | 7 | 3 | 6 | 17 | 30 | 25 | 15 | 3 | 6 | 5.80 | 6 |
|---|
| Print Functionality | 110 |
1 | 1 | 2 | 5 | 1 | 11 | 14 | 22 | 39 | 14 | 8 | 6.86 | 7 |
|---|
| Electronic Functionality | 107 |
12 | 12 | 11 | 12 | 17 | 15 | 10 | 10 | 7 | 1 | 4 | 3.81 | 4 |
|---|
| Company Satisfaction | 108 |
| 2 | 4 | 7 | 7 | 12 | 19 | 30 | 21 | 6 | 7 | 6.16 | 7 |
|---|
| Support Satisfaction | 109 |
1 | 2 | 5 | 6 | 7 | 14 | 20 | 24 | 23 | 7 | 7 | 6.08 | 6 |
|---|
| Support Improvement | 105 |
| 2 | 4 | 4 | 15 | 35 | 16 | 12 | 11 | 6 | 5 | 5.51 | 5 |
|---|
| Company Loyalty | 106 |
4 | | 5 | 4 | 8 | 15 | 11 | 20 | 19 | 20 | 7 | 6.29 | 7 |
|---|
| Open Source Interest | 109 |
29 | 17 | 14 | 6 | 11 | 13 | 7 | 5 | 4 | 3 | 0 | 2.83 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
63 | 55.26% |
|---|
| Considering new Interface | 114 |
13 | 11.40% |
|---|
| System Installed on time? | 114 |
98 | 85.96% |
|---|
| Average Collection size: |
| 2504333 |
|---|
| Type | Count |
|---|
| Public | 7 |
|---|
| Academic | 85 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 26 |
|---|
| [5] 1,000,001-10,000,000 | 30 |
|---|
| [6] over 10,000,001 | 5 |
|---|
| 2014 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 139 |
| | 8 | 6 | 9 | 11 | 22 | 50 | 21 | 12 | 7 | 6.35 | 7 |
|---|
| ILS Functionality | 139 |
| | 8 | 5 | 9 | 9 | 30 | 37 | 25 | 16 | 7 | 6.44 | 7 |
|---|
| Print Functionality | 137 |
| | | | 7 | 3 | 12 | 38 | 52 | 25 | 8 | 7.46 | 8 |
|---|
| Electronic Functionality | 137 |
6 | 5 | 10 | 11 | 19 | 32 | 24 | 16 | 7 | 7 | 5 | 4.88 | 5 |
|---|
| Company Satisfaction | 138 |
| 3 | 8 | 5 | 6 | 17 | 20 | 32 | 31 | 16 | 7 | 6.37 | 7 |
|---|
| Support Satisfaction | 138 |
2 | 4 | 6 | 3 | 11 | 14 | 15 | 38 | 27 | 18 | 7 | 6.33 | 7 |
|---|
| Support Improvement | 135 |
2 | 2 | 1 | 4 | 21 | 48 | 16 | 14 | 9 | 18 | 5 | 5.69 | 5 |
|---|
| Company Loyalty | 138 |
6 | 4 | 4 | 6 | 10 | 9 | 17 | 32 | 19 | 31 | 7 | 6.32 | 7 |
|---|
| Open Source Interest | 136 |
33 | 25 | 20 | 4 | 11 | 16 | 9 | 14 | 2 | 2 | 0 | 2.85 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 140 |
64 | 45.71% |
|---|
| Considering new Interface | 140 |
18 | 12.86% |
|---|
| System Installed on time? | 140 |
117 | 83.57% |
|---|
| Average Collection size: |
| 1305573 |
|---|
| Type | Count |
|---|
| Public | 15 |
|---|
| Academic | 103 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 39 |
|---|
| [5] 1,000,001-10,000,000 | 34 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2013 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 96 |
1 | 3 | 2 | 5 | 5 | 10 | 12 | 36 | 16 | 6 | 7 | 6.23 | 7 |
|---|
| ILS Functionality | 96 |
| 3 | 4 | 1 | 5 | 11 | 12 | 31 | 24 | 5 | 7 | 6.41 | 7 |
|---|
| Print Functionality | 96 |
| 2 | 1 | 2 | 1 | 5 | 6 | 24 | 44 | 11 | 8 | 7.23 | 8 |
|---|
| Electronic Functionality | 96 |
4 | 11 | 9 | 8 | 14 | 15 | 14 | 16 | 4 | 1 | 7 | 4.39 | 5 |
|---|
| Company Satisfaction | 96 |
1 | 3 | 6 | 3 | 6 | 7 | 17 | 24 | 24 | 5 | 7 | 6.15 | 7 |
|---|
| Support Satisfaction | 96 |
1 | 4 | 3 | 3 | 10 | 9 | 15 | 19 | 24 | 8 | 8 | 6.16 | 7 |
|---|
| Support Improvement | 94 |
1 | 3 | 4 | 6 | 7 | 39 | 10 | 10 | 8 | 6 | 5 | 5.32 | 5 |
|---|
| Company Loyalty | 96 |
7 | 2 | 5 | 1 | 8 | 6 | 10 | 21 | 16 | 20 | 7 | 6.17 | 7 |
|---|
| Open Source Interest | 94 |
22 | 12 | 15 | 9 | 6 | 11 | 4 | 7 | 4 | 4 | 0 | 3.07 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 99 |
40 | 40.40% |
|---|
| Considering new Interface | 99 |
21 | 21.21% |
|---|
| System Installed on time? | 99 |
84 | 84.85% |
|---|
| Average Collection size: |
| 1419886 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 68 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 18 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2012 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
1 | | 3 | 6 | 7 | 12 | 25 | 48 | 23 | 5 | 7 | 6.36 | 7 |
|---|
| ILS Functionality | 130 |
1 | | 5 | 2 | 8 | 12 | 24 | 42 | 30 | 6 | 7 | 6.46 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 130 |
1 | 1 | 4 | 8 | 11 | 15 | 22 | 37 | 26 | 5 | 7 | 6.12 | 7 |
|---|
| Support Satisfaction | 129 |
1 | 2 | 7 | 13 | 7 | 14 | 23 | 33 | 23 | 6 | 7 | 5.89 | 6 |
|---|
| Support Improvement | 126 |
2 | 2 | 4 | 5 | 17 | 40 | 17 | 16 | 18 | 5 | 5 | 5.52 | 5 |
|---|
| Company Loyalty | 129 |
7 | 5 | 3 | 3 | 5 | 18 | 16 | 26 | 28 | 18 | 8 | 6.16 | 7 |
|---|
| Open Source Interest | 128 |
34 | 16 | 13 | 12 | 6 | 15 | 13 | 10 | 7 | 2 | 0 | 3.12 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
46 | 34.59% |
|---|
| Considering new Interface | 133 |
36 | 27.07% |
|---|
| System Installed on time? | 133 |
106 | 79.70% |
|---|
| Average Collection size: |
| 10677748 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 92 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 7 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 36 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2011 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 139 |
1 | 2 | 3 | 7 | 12 | 11 | 22 | 47 | 27 | 7 | 7 | 6.27 | 7 |
|---|
| ILS Functionality | 135 |
| 3 | 8 | 9 | 10 | 9 | 15 | 41 | 31 | 9 | 7 | 6.20 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 139 |
2 | 2 | 7 | 8 | 12 | 12 | 24 | 38 | 21 | 13 | 7 | 6.06 | 7 |
|---|
| Support Satisfaction | 138 |
3 | 1 | 7 | 7 | 10 | 16 | 20 | 40 | 22 | 12 | 7 | 6.09 | 7 |
|---|
| Support Improvement | 139 |
2 | 2 | 4 | 7 | 16 | 51 | 14 | 13 | 15 | 15 | 5 | 5.61 | 5 |
|---|
| Company Loyalty | 137 |
9 | 10 | 3 | 5 | 6 | 24 | 10 | 21 | 30 | 19 | 8 | 5.79 | 7 |
|---|
| Open Source Interest | 139 |
32 | 14 | 20 | 7 | 13 | 20 | 16 | 6 | 3 | 8 | 0 | 3.32 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 140 |
36 | 25.71% |
|---|
| Considering new Interface | 140 |
45 | 32.14% |
|---|
| System Installed on time? | 140 |
108 | 77.14% |
|---|
| Average Collection size: |
| 1515109 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 102 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 6 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 23 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 34 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2010 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 105 |
| 1 | 1 | 7 | 3 | 12 | 18 | 39 | 20 | 4 | 7 | 6.41 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 104 |
1 | | 4 | 6 | 10 | 18 | 14 | 31 | 16 | 4 | 7 | 5.97 | 6 |
|---|
| Support Satisfaction | 104 |
2 | | 7 | 5 | 7 | 14 | 21 | 20 | 25 | 3 | 8 | 5.96 | 6 |
|---|
| Support Improvement | 103 |
6 | | 1 | 3 | 14 | 43 | 12 | 6 | 9 | 9 | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 103 |
6 | 4 | 5 | 6 | | 17 | 9 | 22 | 15 | 19 | 7 | 5.98 | 7 |
|---|
| Open Source Interest | 103 |
16 | 18 | 10 | 10 | 10 | 17 | 8 | 6 | 5 | 3 | 1 | 3.40 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 106 |
20 | 18.87% |
|---|
| Considering new Interface | 106 |
63 | 59.43% |
|---|
| System Installed on time? | 106 |
89 | 83.96% |
|---|
| Average Collection size: |
| 1854711 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 76 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 16 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 25 |
|---|
| [5] 1,000,001-10,000,000 | 29 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2009 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 133 |
2 | 2 | 1 | 7 | 7 | 16 | 26 | 37 | 31 | 4 | 7 | 6.26 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 131 |
4 | 1 | 5 | 4 | 11 | 20 | 20 | 35 | 25 | 6 | 7 | 6.00 | 7 |
|---|
| Support Satisfaction | 132 |
4 | 2 | 5 | 4 | 12 | 24 | 27 | 23 | 20 | 11 | 6 | 5.86 | 6 |
|---|
| Support Improvement | 123 |
3 | 1 | 2 | 3 | 14 | 43 | 19 | 16 | 11 | 11 | 5 | 5.67 | 5 |
|---|
| Company Loyalty | 132 |
11 | 5 | 5 | 6 | 7 | 11 | 13 | 26 | 31 | 17 | 8 | 5.89 | 7 |
|---|
| Open Source Interest | 131 |
30 | 10 | 11 | 12 | 12 | 15 | 16 | 15 | 3 | 7 | 0 | 3.66 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 135 |
16 | 11.85% |
|---|
| Considering new Interface | 135 |
61 | 45.19% |
|---|
| System Installed on time? | 135 |
105 | 77.78% |
|---|
| 2008 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 66 |
2 | 1 | 1 | 6 | 5 | 8 | 12 | 20 | 9 | 2 | 7 | 5.80 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 66 |
2 | 2 | 7 | 5 | 7 | 7 | 16 | 10 | 7 | 3 | 6 | 5.20 | 6 |
|---|
| Support Satisfaction | 66 |
2 | 1 | 6 | 11 | 4 | 13 | 8 | 13 | 5 | 3 | 5 | 5.05 | 5 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 66 |
6 | 3 | 3 | 7 | 7 | 9 | 8 | 8 | 8 | 7 | 5 | 5.06 | 5 |
|---|
| Open Source Interest | 66 |
9 | 6 | 8 | 3 | 6 | 14 | 5 | 9 | 1 | 5 | 5 | 4.11 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
8 | 12.12% |
|---|
| Considering new Interface | 66 |
37 | 56.06% |
|---|
| System Installed on time? | 66 |
52 | 78.79% |
|---|
| 2007 Survey Results |
| Product: ALEPH 500 |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 78 |
4 | 2 | 4 | 2 | 4 | 9 | 15 | 28 | 9 | 1 | 7 | 5.69 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 87 |
5 | 2 | 7 | 5 | 10 | 14 | 12 | 22 | 8 | 2 | 7 | 5.16 | 6 |
|---|
| Support Satisfaction | 86 |
5 | 4 | 8 | 4 | 16 | 10 | 13 | 16 | 6 | 4 | 4 | 4.88 | 5 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 85 |
11 | 6 | 3 | 6 | 8 | 20 | 6 | 11 | 6 | 8 | 5 | 4.65 | 5 |
|---|
| Open Source Interest | 87 |
17 | 8 | 11 | 4 | 13 | 13 | 4 | 9 | 3 | 5 | 0 | 3.62 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 88 |
8 | 9.09% |
|---|
| Considering new Interface | 88 |
34 | 38.64% |
|---|
| System Installed on time? | 88 |
1 | 1.14% |
|---|
2022 : gen: 5.09 company 6.64 loyalty 7.00 support 6.71
2021 : gen: 6.26 company 6.77 loyalty 6.62 support 6.69
2020 : gen: 5.97 company 6.71 loyalty 6.49 support 6.73
2019 : gen: 5.75 company 6.14 loyalty 6.40 support 6.23
2018 : gen: 5.84 company 5.90 loyalty 6.63 support 5.95
2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15
2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20
2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08
2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33
2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16
2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89
2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09
2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96
2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86
2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05
2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88
Comments
Project to implement Alma and Primo is imminent. Plan to migrate in the next 5 months
(Type: Academic)
Library systems are increasingly dis-integrated and poorly connected--from library cataloging to integrated discovery tools to institutional repositories to learning management systems and publishing platforms. No vendor presents a holistic view with APIs to facilitate integration.
(Type: Academic)
Sorry but we didn't understand this question:
For the most recent ILS implemented in this library, was the system installed and put into production on schedule according to the terms of your contract?
(Type: Academic)
Very flexible for configure services, we are a multilibrary system with different loan schemes.
(Type: Academic)
How effective is this product in managing your library's electronic resources? - This is of course mainly done with SFX.
Overall pretty satisfied with Ex Libris and their products. Exception being Verde, which is horrible.
(Type: Academic)
Prices policy of vendor is not clear. Hiden additional costs arise when upgrading and/or migrating or when new functionalities added as "extras", not included in standard package.
(Type: Special)
for number of items : we count all items in ILS
(Type: Academic)
Number of items in collection this year includes digital records for ebooks, streaming videos, etc. in addition to the print resources. We are ready for a next-gen ILS and are fortunate that [...] provides the technical support we need. Ex Libris is not responsive to our individual needs; a system with more open source features allows [...] to customize for [...] libraries.
(Type: Academic)
We're in the process of looking at discovery interfaces and possibly an ILS. There's not a lot of choice because we don't have the resources to run a local system anymore, so everything has to be cloud based.
(Type: Academic)
As part of the [...] system, we negotiate as a group, so we have little say in our ILS and the ILS vendor. The benefits of being part of a consortium where we do not have to host our own server or make system upgrades or back up our own data outweigh the negative aspect of not being able to make an ILS change on our own. The Aleph system is outdated and clunky and difficult to program, but it's what we've got.
(Type: Academic)
We are generally happy with Ex Libris, and hope that new US leadership will improve issues with support as experience over the past year.
(Type: Academic)
We are currently testing our SFX instance which will be launched to the public at the same time we launch Primo. Really too early to answer some questions about the experience.
(Type: Medical)
We are in the process of migrating to OCLC WMS, so responses are colored by that decision. Go live on Nov. 17.
(Type: Academic)
Ex-Libris could do much to improve the level of service that they provide to their customers.
(Type: Medical)
Although our library is not wild about the service from Ex Libris, we are part of a consortium and must use the system the consortium selects, which might be another Ex Libris product.
(Type: Academic)
Our cooperation with Aleph Polska (Polish vendor for ExLibris' Products) works well.
(Type: Academic)
The ILS Aleph500 is sufficient for our small print stock. It is a very traditional oriented software. The administration of all electronic resources is unsufficient. But the work with an Cloud-Service is not the solution for us, because there are problems with the data safety for libraries in research institutes.
(Type: Academic)
We have been running Aleph since 2001. Our answers are based on the overall experience of the past 13 years. Our experience with our vendor is that they agree to everything you request at the time of sale but in the end they don't deliver.
The support staff is great but the company's customer support services needs improvement. If the software doesn't have a service that we need there is very little that the support staff can do other than suggest workarounds.
(Type: Academic)
in our case the developer has no office in the country, only a representative company with a small team, which sometimes makes it difficult to give us support and training.
(Type: Academic)
[...]
(Type: Academic)
[...] will "go live" on Alma [...]. Because we are still in migration, I filled out this survey with responses directed toward our current Aleph ILS system in production.
In addition, we already have Primo implemented and will continue using Primo subsequent to the Alma go-live date.
(Type: Academic)
The consortia is made up of [...] campuses. Of these, [...] use the Ex Libris Aleph product. The central office supports [...] campuses in a hosted environment. In 2015 the central office will be conducting a broader review of system-wide services, and the evaluation of an Aleph replacement will be within the context of that review. Challenges: the range of institutions within our consortia have significantly different missions and budgets; how to meet very different needs across the consortia given that a one size solution has been problematic (not necessarily the fault of the software); there are few next-gen enterprise level systems available and they are still in development. The challenges go beyond considerations about particular vendors and product features. Further, education about the differences in design and scope of the developing systems - Alma, WMS, Intota, etc. needs to be conducted across the consortia to help identify how these systems can support institutional goals. My guestimate for seriously evaluating and selecting new system(s) will be in the 2016/2017 time frame.
(Type: Academic)
Our library has been with this same product and consortium for a good number of years and are pleased with the vendor and those individuals who help us with any problems that might occur.
(Type: Academic)
Our consortium is considering Kuali Ole as a possible library service platform. This would be a serious mistake for our library, as well as other smaller libraries in the consortium, who has one technology librarian. Since we have implemented WCL as a discovery layer, many here would prefer leaving Ex Libris and going totally with OCLC.
(Type: Academic)
We do not deal directly with the ILS company and its customer service but through [...]. Also, the current system was implemented many years ago so we don't know if it was put into production as expected.
(Type: Academic)
All libraries in our current system (28) use the same ILS w/ Primo discovery service, so we have little interaction with the actual company itself. Mostly our support. implementation, and new products/service come directly from the consortium responsible for all of us. We have little say in changes or updates, unfortunately.
(Type: Academic)
As a part of the Icelandic consortium of libraries (ICL), this libary does not make any purchases or discovery tools on its own. The answers are reflecting the status for ICL to the best of my knowledge.
(Type: Academic)
We are plugging along with Aleph with the rest of [...]. [...] has been a great help with questions/issues.
(Type: Academic)
The systems are under development through our consortium UNILINC. We are moving from ALEPH, DIGITOOL, SFX to an integrated ALMA.
(Type: Museum)
Main reasons for high score under 'consider working with this company again' are 1) the difficulty of changing system when we have so many products with Ex Libris, though this has changed with our dropping of Primo; and 2) the lack of a fully effective alternative system in the market. We are keeping a watch on Alma, but we do not see it yet as fit for purpose.
(Type: Academic)
Mas informacion sobre SIGB en codigo abierto
(Type: Public)
Considero importante que el bilbiotecario tenga acceso a los reportes, ya sea de los usuarios existentes, de los libros actualizados y tambien, considerar en el programa que se otorge un reporte de los libros pendientes o en su caso, de los usuarios con prestamos pendientes
(Type: Public)
Falla el sistema en algunas oportunidades, no se puede imprimir el listado de libros de las cajas viajeras
(Type: Public)