Library Technology Guides

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Statistical Report for Atriuum

2022 : gen: 7.84 company 7.63 loyalty 7.66 support 7.80

2021 : gen: 7.97 company 8.13 loyalty 8.08 support 8.15

2020 : gen: 8.12 company 8.28 loyalty 8.08 support 8.38

2019 : gen: 7.94 company 8.09 loyalty 7.79 support 8.17

2018 : gen: 7.90 company 8.04 loyalty 7.60 support 8.09

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments

Our library is very pleased with BookSystems, don't want to change (Type: Public)

Good product with excellent tech support when you need it. Very happy with ATRIUUM. (Type: Public)

Don't know what open source is (Type: Public)

still needs fine tuning for tracking branch rotation of books overall very satisfied with service and impressed with the tech guys who walk us thru any issues. (Type: Public)

Cost is a consideration. School library budgets are shrinking. (Type: School)

We were considering Atriuum and Apollo-- we ended up going with Atriuum because cost for both systems was similar, and myself and my staff liked the layout of Atriuum better. I do think both are excellent systems. (Type: Public)

We are very satisfied with booksystems and plan to stay with them. (Type: Public)

Most of the problems we have had with the software has to do with issues with our network and security software than with the library software. The library software is hosted by the company and works fine on our home computer and mobile device, but tends to freeze on the school computers. (Type: School)

Atriuum's strength is in reports and material reclassification. We can easily come up a specific list of materials, allowing us to reclassify them in bulk without ever going to the shelves or racking our brains for titles. this saves us a great deal of time. Book Systems support is quick to address any issue that arises and is patient with user error. (Type: Public)

Our only real complaint with BookSystems is that they do not contact their patrons to alert us to upcoming upgrades. They also do not provide general help, providing clues to make sure we are using the fields correctly, etc. Their tech support is great--but sometimes problems occur that take them by surprise; e.g., a recent upgrade removed most of the thumbnails from our OPAC. They were surprised by the problem, and told us how to fix it after the fact. An alert in advance to make sure we were putting the correct ISBN or UPC code in the correct field would have saved us a LOT of time when we had to fix it. (Type: Public)

This company is great to listen to suggestions from librarians and to submit ideas as "enhancement requests". I recently had a problem on a Saturday and was pleased that someone answered the support phone! (Type: Public)

Excellent Service. (Type: Public)

We use Baker & Taylor for our e-book distribution, and so Atriuum can provide no assistance on our electronic services. Otherwise, we are satisfied with the service provided. (Type: Public)

Updates to the system are made at inopportune times. Changes would be better implemented over the weekend rather than during the workday. (Type: Public)

Only problem with Book Systems was the inventory capability. They are working on an upgrade. (Type: Academic)

This library does not own,or lease any electronic material (Type: Public)

We find building reports to be cumbersome. We are not using all the features because we don't have time to figure out how. (Type: Public)

I rarely have any trouble with Atriuum. Seldom call tech support. (Type: Public)

Very helpful and interested in making the experience better. (Type: Public)

As a public library we do not use most of the features in Atriuum that are intended for school libraries. It would be nice to be able to turn off all of these features, preferably with a single button. We spend a lot of time teaching workers what to ignore. (Type: Public)

I sometimes find they put out updates that haven't been fully BETA tested and have some kinks. They have been responsive to requests for new features although some small things like changing a tab name that might clarify things for patrons sometimes get ignored. Overall, they are much more responsive than our past vendors and we do feel the system has most things we need to run smoothly. (Type: Public)

I am very happy with Book Systems, I recommend them to anyone who ask. Their support and product is the best I have ever used. (Type: Public)

When I indicate not satisfying on the eBook question, that is because we just implemented eBooks through Overdrive in October and currently do not catalog those resources. And on the question of customer service, luckily, I do not have to contact Book Systems very often about issues. Whenever I do, they are always prompt and courteous. So that has not changed since we first implemented Atriuum. (Type: Public)

We are very happy with Atriuum; Destiny was not built with the librarians in mind and customer service was poor, while BookSystems is going overboard to help. Pricing is also something to consider (especially with more and more databases being necessary) and Follett seems to not care about smaller library budgets. We would love to find a good discovery interface that is reasonably priced and works with all our database and ebook vendors, but none exist! (Type: School)

Our collection number now reflects the ebooks that are available to patrons and that do show up in our catalog. (Type: Public)

Wish it was more for Public Libraries then School libraries. Reports are worded different. Not words that a public library would use. (Type: Public)

I am often frustrated with the wait time on customer service requests when it is a minor issue. On major issues - they're very good. On minor issues, it could be a few days and they haven't always answered or fixed my issues. (Type: Public)

There should be an option of "not applicable" for some of these questions (i.e. we don't have electronic resources to be managed, as of yet). I like most things about this system, which is very thorough. (Type: Public)

We recently upgraded from Concourse to Atriuum. The transfer went well and they provided a day long training program for all volunteers (Type: Church)

We just went live with Atrium by Book Systems in October 2014. To date, we are very satisfied with all aspects of the system. (Type: Public)

We don't know what an open source ILS is. We just became apart of the North Texas Independent Digital Consortium. (Type: Public)

Book System's Atriuum ILS is the absolute best system I have ever used. I have migrated three library systems to this product in the past eleven years. (Type: Public)

We are very satisfied with Atriuum and have no plans to change. (Type: Public)

We are a small library, so unfortunately we do not utilize all the features like we should. We are overall very satisfied with the product (Type: Public)

I really like this automation software. Here is the reasons I like this software; easy to use, so easy to use I have not had to ask for help, manages the library circulation , reports, and database proficiently. I love the reports that I can generate. I can link any letter or report with the student database. I love that it is web based. I can work at home it I need to. (Type: School)

Our regional director is the one that makes the changes in our system or the one who the changes must originate through (Type: Public)

ith my ILS system and its vendor. They have worked carefully with me to improve the system to meet my needs, and regularly communicate with me to learn how they can improve their product and their service. The staff at Book Systems are basically a part of my family. (Type: Public)

When searching for a title sometimes you have to be too exact with the title to get a result. Other times you enter a title and get pages and pages for a result and spend too much time searching. That is our only complaint at this time. (Type: Public)

There have been times when we have had trouble with the system. Times of slowness in going from page to page, finger scanner, sounds, and internet problems have occurred, some more than others. We usually can get this corrected with a phone call. But there re still times when the slowness of going from page to page causes a problem with checking out to our patrons. (Type: Public)

I Love the personal service provided my Book Systems. I am Totally Satisfied (Type: Public)

Atriuum automation system is the best to meet the requirements for reports, cataloging and fast reference. (Type: Public)

Our patrons love the easy-to-use OPAC and its good looks. Our circulation efficiency is at an all-time high; the same is true of our cataloging. We are a very small library with only one MLS librarian -- Atriuum by Book Systems gives us the robust tools to serve our patrons well. (Type: Public)

It is my understanding that a much updated and more useful version is available that would be even more effective and appreciated. It is free, we just need our technology coordinator to make the necessary changes. (Type: School)

I love Atriuum. It has been a blessing for Walters Public Library. If there is a problem of ANY KIND, I call and it gets solved within 3-4 hours, if they are very busy. (Type: Public)

We upgraded to Atriuum at the end of last year and I love it. It functions well and our students are enjoying the OPAC and using the Atriuum app on their devices. (Type: School)

In the last year we've added more ebooks and downloadable audiobooks and recently Freegal. (Type: Public)

We have had success with ATRIUUM. (Type: School)

Book Systems has been very responsive to any problems that we have encountered. We do not have our electronic resources integrated yet, but would like to have this done. (Type: Public)

The Book Systems staff is always responsive to our requests. They are a small operation with very personal service at a cost small, rural libraries can afford. (Type: Public)

my booksystems atriuum product is serving us well and they are improving the product all the time. We are very satisfied. (Type: School)

[...] (Type: School)

Book Systems is a great ILS vendor for small libraries. They are continuously improving the product. They actually listen to their customers. Their prices are excellent. (Type: Public)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.