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Statistical Report for Carl.X

2022 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	24					2	3	4	6	4	5	7	6.92	7
ILS Functionality	24					3	2	4	7	5	3	7	6.75	7
Print Functionality	24				1		2	5	4	6	6	8	7.21	8
Electronic Functionality	22	1		1	1	1	6	7	2	1	2	6	5.50	6
Company Satisfaction	24					4	2	2	4	7	5	8	6.96	8
Support Satisfaction	24				1	2	3	1	6	5	6	7	7.00	7
Support Improvement	0											0	0.00
Company Loyalty	24			2			2	6	2	4	8	9	7.00	8
Open Source Interest	23	9	1	3	1	3		2	1		2	0	3.00	2

Category	Total	Yes	percent
Considering new ILS	24	2	8.33%
Considering new Interface	24	0	0.00%
System Installed on time?	24	0	0.00%

Average Collection size:		672177

Type	Count
Public	18
Academic	0
School	4
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	5
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2021 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25		1	1	1		2	1	8	4	7	7	6.92	7
ILS Functionality	25		1		2		3	3	9	2	5	7	6.56	7
Print Functionality	25			1	3		2	2	5	4	8	9	6.88	7
Electronic Functionality	24	2		1	1	2	4	3	4	3	4	5	5.79	6
Company Satisfaction	25		1		2		3	1	2	8	8	8	7.12	8
Support Satisfaction	24		1		1		4		4	6	8	9	7.17	8
Support Improvement	0											0	0.00
Company Loyalty	25	3		1		1	2	1	3	7	7	8	6.48	8
Open Source Interest	20	9	3	4	2				1	1		0	1.60	1

Category	Total	Yes	percent
Considering new ILS	25	1	4.00%
Considering new Interface	25	0	0.00%
System Installed on time?	25	0	0.00%

Average Collection size:		2582384

Type	Count
Public	19
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	4
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	2

2020 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22			1	1		2	2	7	2	7	7	7.05	7
ILS Functionality	21		1			1	2	4	6	6	1	7	6.57	7
Print Functionality	22				1		4		6	6	5	7	7.18	8
Electronic Functionality	20					2	4	3	6	3	2	7	6.50	7
Company Satisfaction	22					1	2	3	2	5	9	9	7.59	8
Support Satisfaction	22					1	1	2	3	5	10	9	7.82	8
Support Improvement	0											0	0.00
Company Loyalty	21	1		1		1		2	1	7	8	9	7.29	8
Open Source Interest	18	6	3	2	1		2	2		1		0	2.78	10

Category	Total	Yes	percent
Considering new ILS	22	2	9.09%
Considering new Interface	22	0	0.00%
System Installed on time?	22	0	0.00%

Average Collection size:		1831827

Type	Count
Public	19
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	7
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2019 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1			2		5	3	3	7	7.00	7
ILS Functionality	14				1		1	2	5	4	1	7	6.86	7
Print Functionality	13							1	3	5	4	8	7.92	8
Electronic Functionality	12				1	1	1	3	4	1	1	7	6.25	7
Company Satisfaction	13			1					3	7	2	8	7.46	8
Support Satisfaction	13			1				1	3	6	2	8	7.31	8
Support Improvement	13				1		2	2	2	4	2	8	6.85	7
Company Loyalty	14					1	1	2		6	4	8	7.50	8
Open Source Interest	13	4	1	4					1	2	1	0	3.15	2

Category	Total	Yes	percent
Considering new ILS	14	1	7.14%
Considering new Interface	14	3	21.43%
System Installed on time?	14	12	85.71%

Average Collection size:		1063885

Type	Count
Public	13
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2018 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16			1		1	2	6	1	3	2	6	6.31	6
ILS Functionality	16			1		3		3	4	4	1	7	6.31	7
Print Functionality	16	1		1				4	4	2	4	6	6.63	7
Electronic Functionality	15			3		1	2	4	3	1	1	6	5.47	6
Company Satisfaction	16			1		1	3	4		4	3	6	6.50	6
Support Satisfaction	16			2	1	1	2	3	4	1	2	7	5.81	6
Support Improvement	15	1		1		2	6	2		2	1	5	5.13	5
Company Loyalty	16			1		1	3	1	1	4	5	9	6.94	8
Open Source Interest	16	8	2		2	1			1	1	1	0	2.25	1

Category	Total	Yes	percent
Considering new ILS	16	1	6.25%
Considering new Interface	16	2	12.50%
System Installed on time?	16	12	75.00%

Average Collection size:		1386978

Type	Count
Public	13
Academic	0
School	1
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2017 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11					2	1		4	3	1	7	6.73	7
ILS Functionality	11					1	1	1	4	3	1	7	6.91	7
Print Functionality	11						2		2	6	1	8	7.36	8
Electronic Functionality	10				1		1	3	3	2		6	6.30	7
Company Satisfaction	11			1		1		1	2	4	2	8	6.91	8
Support Satisfaction	10				3			1	3	2	1	3	6.10	7
Support Improvement	8	1		1		2		1	1	1	1	4	5.00	6
Company Loyalty	10			2		1			1	3	3	8	6.60	8
Open Source Interest	11	5	1	3			1			1		0	1.82	1

Category	Total	Yes	percent
Considering new ILS	12	1	8.33%
Considering new Interface	12	1	8.33%
System Installed on time?	12	9	75.00%

Average Collection size:		1229446

Type	Count
Public	11
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2016 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					1			5	1	2	7	7.22	7
ILS Functionality	9					1		3	4	1		7	6.44	7
Print Functionality	8						2		3	3		7	6.88	7
Electronic Functionality	8				1		2	1	4			7	5.88	7
Company Satisfaction	8						1	2	3		2	7	7.00	7
Support Satisfaction	8					1	1	1	2	2	1	7	6.75	7
Support Improvement	8						2	1	2	1	2	5	7.00	7
Company Loyalty	8						1	1	2		4	9	7.63	9
Open Source Interest	8	6	2									0	0.25	0

Category	Total	Yes	percent
Considering new ILS	10	1	10.00%
Considering new Interface	10	1	10.00%
System Installed on time?	10	8	80.00%

Average Collection size:		1102392

Type	Count
Public	9
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2015 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1			2	2		1	3		8	5.56	5
ILS Functionality	9			1			3	1	3	1		5	5.78	6
Print Functionality	9			1			1	3	1	2	1	6	6.33	6
Electronic Functionality	9		1		1	3		1	3			4	4.78	4
Company Satisfaction	9	1			1	1	1		1	4		8	5.67	7
Support Satisfaction	9	1			1		2		1	4		8	5.78	7
Support Improvement	9		1			1	2	1	2	2		5	5.67	6
Company Loyalty	9	2				2	2			1	2	0	4.89	5
Open Source Interest	9	6	1	2								0	0.56	0

Category	Total	Yes	percent
Considering new ILS	10	7	70.00%
Considering new Interface	10	4	40.00%
System Installed on time?	10	6	60.00%

Average Collection size:		1424795

Type	Count
Public	6
Academic	1
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2014 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1		1	2	2		7	6.67	7
ILS Functionality	6						2	1	2	1		5	6.33	7
Print Functionality	6					2			2	1	1	4	6.50	7
Electronic Functionality	6					1	2		2	1		5	6.00	7
Company Satisfaction	6						2		2	1	1	5	6.83	7
Support Satisfaction	5					1				4		8	7.20	8
Support Improvement	5						2		1	1	1	5	6.80	7
Company Loyalty	6			1					2	1	2	7	7.00	8
Open Source Interest	6	3					1		2			0	3.17	5

Category	Total	Yes	percent
Considering new ILS	6	3	50.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	5	83.33%

Average Collection size:		2391334

Type	Count
Public	5
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2013 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1		1	1	3	1	8	7.14	8
ILS Functionality	7						1	1	2	2	1	7	7.14	7
Print Functionality	6						1			4	1	8	7.67	8
Electronic Functionality	7					2		2		2	1	4	6.43	6
Company Satisfaction	7					1	1		1	3	1	8	7.00	8
Support Satisfaction	7						2	1	1	1	2	5	7.00	7
Support Improvement	7					2	2	1		1	1	4	5.86	5
Company Loyalty	7						2			3	2	8	7.43	8
Open Source Interest	7	2	1	3			1					2	1.71	2

Category	Total	Yes	percent
Considering new ILS	7	2	28.57%
Considering new Interface	7	0	0.00%
System Installed on time?	7	6	85.71%

Average Collection size:		1775618

Type	Count
Public	7
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	2
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2012 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8					3		1	2	2		4	6.00	7
ILS Functionality	8						2	3	2	1		6	6.25	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8					2	2		2	1	1	4	6.13	7
Support Satisfaction	8					2	1	1	2	2		4	6.13	7
Support Improvement	8						4		4			5	6.00	7
Company Loyalty	8			1	2		1		2	1	1	3	5.50	7
Open Source Interest	8	2	1	1	2			1			1	0	3.00	3

Category	Total	Yes	percent
Considering new ILS	8	1	12.50%
Considering new Interface	8	2	25.00%
System Installed on time?	8	7	87.50%

Average Collection size:		2662290

Type	Count
Public	8
Academic	0
School	0
Consortia	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2022 : gen: 6.92 company 6.96 loyalty 7.00 support 7.00

2021 : gen: 6.92 company 7.12 loyalty 6.48 support 7.17

2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82

2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31

2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81

2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments

CARL has really been making progress since the last survey. They actually got a new customer which makes the current user base more confident. While Broward has been a CARL customer for over 20 years, we are being forced to hire a consultant and depending on recommendations go out to bid. (Type: Public)

ILS

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