Statistical Report for Concourse
| 0 Responses for Concourse in 2022 |
| 2 Responses for Concourse in 2021 |
| 2 Responses for Concourse in 2020 |
| 4 Responses for Concourse in 2019 |
| 4 Responses for Concourse in 2018 |
| 5 Responses for Concourse in 2017 |
| 2016 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | | 2 | | | 1 | | 3 | 9 | 7.00 | 9 |
|---|
| ILS Functionality | 6 |
| | | | 2 | | | 1 | | 3 | 9 | 7.00 | 9 |
|---|
| Print Functionality | 6 |
1 | | | | | | | | 1 | 4 | 9 | 7.33 | 9 |
|---|
| Electronic Functionality | 5 |
2 | | | | 1 | | | | | 2 | 0 | 4.40 | 4 |
|---|
| Company Satisfaction | 6 |
| | | 1 | | | 1 | | 2 | 2 | 8 | 7.17 | 8 |
|---|
| Support Satisfaction | 6 |
| | | 2 | | | | | | 4 | 9 | 7.00 | 9 |
|---|
| Support Improvement | 6 |
1 | | | | | 3 | 1 | | 1 | | 5 | 4.83 | 5 |
|---|
| Company Loyalty | 6 |
1 | | | | 1 | | | | | 4 | 9 | 6.67 | 9 |
|---|
| Open Source Interest | 6 |
5 | | 1 | | | | | | | | 0 | 0.33 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
2 | 33.33% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
5 | 83.33% |
|---|
| Average Collection size: |
| 10595 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
1 | | | 1 | | | | 2 | 2 | 2 | 7 | 6.38 | 8 |
|---|
| ILS Functionality | 8 |
| 1 | 1 | | | | | 3 | 2 | 1 | 7 | 6.13 | 7 |
|---|
| Print Functionality | 8 |
| 1 | | 1 | | | 1 | 1 | 3 | 1 | 8 | 6.25 | 8 |
|---|
| Electronic Functionality | 8 |
1 | 1 | 1 | | | | | 1 | 3 | 1 | 8 | 5.38 | 8 |
|---|
| Company Satisfaction | 8 |
| | 2 | | | | | 2 | 2 | 2 | 2 | 6.50 | 8 |
|---|
| Support Satisfaction | 8 |
| | 1 | 1 | | | 1 | 1 | 3 | 1 | 8 | 6.38 | 8 |
|---|
| Support Improvement | 8 |
| | 1 | | | 4 | | 1 | 2 | | 5 | 5.63 | 5 |
|---|
| Company Loyalty | 8 |
1 | 1 | | | | 2 | | 1 | 2 | 1 | 5 | 5.38 | 7 |
|---|
| Open Source Interest | 7 |
5 | | 1 | | | 1 | | | | | 0 | 1.00 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
2 | 25.00% |
|---|
| Considering new Interface | 8 |
1 | 12.50% |
|---|
| System Installed on time? | 8 |
8 | 100.00% |
|---|
| Average Collection size: |
| 13299 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 33 |
| | | 1 | 2 | 3 | 3 | 2 | 11 | 11 | 8 | 7.42 | 8 |
|---|
| ILS Functionality | 33 |
| | 1 | | 3 | 2 | 4 | 2 | 13 | 8 | 8 | 7.21 | 8 |
|---|
| Print Functionality | 33 |
1 | | 1 | | 2 | 2 | 2 | 5 | 9 | 11 | 9 | 7.21 | 8 |
|---|
| Electronic Functionality | 31 |
11 | | 2 | | 1 | 3 | | 2 | 6 | 6 | 0 | 4.48 | 5 |
|---|
| Company Satisfaction | 32 |
| | 1 | | 1 | | 2 | 5 | 5 | 18 | 9 | 7.97 | 9 |
|---|
| Support Satisfaction | 33 |
| | 1 | | 1 | | 1 | 3 | 8 | 19 | 9 | 8.12 | 9 |
|---|
| Support Improvement | 33 |
| | | | 3 | 7 | 2 | 6 | 8 | 7 | 8 | 6.91 | 7 |
|---|
| Company Loyalty | 33 |
2 | | | | 2 | 2 | 3 | 1 | 5 | 18 | 9 | 7.42 | 9 |
|---|
| Open Source Interest | 31 |
19 | 2 | 1 | 1 | 2 | 3 | 1 | | | 2 | 0 | 1.74 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 34 |
9 | 26.47% |
|---|
| Considering new Interface | 34 |
1 | 2.94% |
|---|
| System Installed on time? | 34 |
30 | 88.24% |
|---|
| Average Collection size: |
| 14059 |
|---|
| Type | Count |
|---|
| Public | 23 |
|---|
| Academic | 0 |
|---|
| School | 10 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 13 |
|---|
| [2] 10,001-100,000 | 18 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
1 | | | 1 | | 1 | 1 | 2 | 1 | 2 | 7 | 6.00 | 7 |
|---|
| ILS Functionality | 9 |
1 | | | | | | 3 | 3 | | 2 | 6 | 6.33 | 7 |
|---|
| Print Functionality | 9 |
1 | | | 1 | | | 1 | 2 | 3 | 1 | 8 | 6.22 | 7 |
|---|
| Electronic Functionality | 8 |
1 | | | | 2 | | 1 | 1 | | 3 | 9 | 6.00 | 7 |
|---|
| Company Satisfaction | 9 |
| | | 1 | | | | 2 | 2 | 4 | 9 | 7.67 | 8 |
|---|
| Support Satisfaction | 9 |
| | | | | | 1 | 2 | | 6 | 9 | 8.22 | 9 |
|---|
| Support Improvement | 8 |
1 | | | 1 | | 2 | 1 | 1 | | 2 | 5 | 5.50 | 6 |
|---|
| Company Loyalty | 9 |
1 | | | | | 2 | 1 | | 1 | 4 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 9 |
4 | | 2 | 2 | | 1 | | | | | 0 | 1.67 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 9 |
2 | 22.22% |
|---|
| Considering new Interface | 9 |
1 | 11.11% |
|---|
| System Installed on time? | 9 |
9 | 100.00% |
|---|
| Average Collection size: |
| 29064 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 0 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | | 1 | | 1 | 1 | 2 | 2 | 7 | 9 | 7.64 | 9 |
|---|
| ILS Functionality | 14 |
| | | 1 | | 1 | 1 | 3 | 4 | 4 | 8 | 7.36 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 14 |
| | | | | 2 | 1 | 2 | | 9 | 9 | 7.93 | 9 |
|---|
| Support Satisfaction | 14 |
| | | | 1 | 2 | 1 | 1 | | 9 | 9 | 7.71 | 9 |
|---|
| Support Improvement | 14 |
| | | | 1 | 5 | | 1 | 2 | 5 | 5 | 6.93 | 8 |
|---|
| Company Loyalty | 14 |
| | | | | 1 | | 3 | 2 | 8 | 9 | 8.14 | 9 |
|---|
| Open Source Interest | 12 |
4 | | 2 | | 3 | 3 | | | | | 0 | 2.58 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 15 |
3 | 20.00% |
|---|
| Considering new Interface | 15 |
0 | 0.00% |
|---|
| System Installed on time? | 15 |
13 | 86.67% |
|---|
| Average Collection size: |
| 17072 |
|---|
| Type | Count |
|---|
| Public | 11 |
|---|
| Academic | 0 |
|---|
| School | 2 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | 1 | | | | 3 | | 2 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 6 |
| | 1 | | | | | 2 | 1 | 2 | 7 | 7.00 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 6 |
| | | | | 1 | 1 | 1 | 1 | 2 | 9 | 7.33 | 8 |
|---|
| Support Satisfaction | 6 |
| | | | | | 2 | 2 | | 2 | 6 | 7.33 | 7 |
|---|
| Support Improvement | 6 |
| | | | 1 | 2 | 1 | | | 2 | 5 | 6.33 | 6 |
|---|
| Company Loyalty | 6 |
| | | | | 1 | 1 | 1 | 1 | 2 | 9 | 7.33 | 8 |
|---|
| Open Source Interest | 6 |
3 | 1 | | | | | 1 | 1 | | | 0 | 2.33 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
1 | 16.67% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
6 | 100.00% |
|---|
| Average Collection size: |
| 10534 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 0 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| | | | 1 | | 1 | 1 | 2 | 4 | 9 | 7.67 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 9 |
| | | 1 | | | | 1 | 2 | 5 | 9 | 7.89 | 9 |
|---|
| Support Satisfaction | 9 |
| | | | | | 1 | 1 | 4 | 3 | 8 | 8.00 | 8 |
|---|
| Support Improvement | 9 |
| | | | 1 | 1 | | 1 | 1 | 5 | 9 | 7.67 | 9 |
|---|
| Company Loyalty | 9 |
| 1 | | | | | | 1 | 1 | 6 | 9 | 7.78 | 9 |
|---|
| Open Source Interest | 9 |
4 | | 3 | 1 | 1 | | | | | | 0 | 1.44 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 11 |
2 | 18.18% |
|---|
| Considering new Interface | 11 |
0 | 0.00% |
|---|
| System Installed on time? | 11 |
8 | 72.73% |
|---|
| Average Collection size: |
| 26414 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 0 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| 1 | | | 1 | | 2 | | 1 | 3 | 9 | 6.50 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| | 1 | 1 | | | 1 | | 2 | 3 | 9 | 6.75 | 8 |
|---|
| Support Satisfaction | 8 |
| 1 | | | 1 | | | 1 | 1 | 4 | 9 | 7.00 | 9 |
|---|
| Support Improvement | 7 |
| | 1 | | | 2 | 2 | | | 2 | 5 | 6.00 | 6 |
|---|
| Company Loyalty | 8 |
1 | | 1 | 1 | | | | | 1 | 4 | 9 | 6.13 | 9 |
|---|
| Open Source Interest | 8 |
1 | 2 | 2 | 1 | | | | 1 | | 1 | 1 | 3.13 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
3 | 37.50% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
8 | 100.00% |
|---|
| 2008 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
1 | | | | 1 | 2 | | 1 | 1 | 5 | 9 | 6.73 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 11 |
1 | | | 1 | | 2 | 1 | | | 6 | 9 | 6.64 | 9 |
|---|
| Support Satisfaction | 11 |
2 | | | | | | 2 | 1 | 1 | 5 | 9 | 6.55 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 11 |
2 | | | | 2 | | 1 | | | 6 | 9 | 6.18 | 9 |
|---|
| Open Source Interest | 11 |
5 | | | 3 | 2 | 1 | | | | | 0 | 2.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 11 |
2 | 18.18% |
|---|
| Considering new Interface | 11 |
0 | 0.00% |
|---|
| System Installed on time? | 11 |
8 | 72.73% |
|---|
| 2007 Survey Results |
| Product: Concourse |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 12 |
| | | | | 1 | | 3 | 3 | 5 | 9 | 7.92 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 17 |
| | | | | 4 | | 3 | 2 | 8 | 9 | 7.59 | 8 |
|---|
| Support Satisfaction | 17 |
1 | | | | | 2 | 1 | 3 | 1 | 9 | 9 | 7.41 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 17 |
4 | | | 1 | | 1 | | 2 | 3 | 6 | 9 | 5.88 | 8 |
|---|
| Open Source Interest | 16 |
8 | | 1 | 1 | | 2 | 2 | | | 2 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 17 |
4 | 23.53% |
|---|
| Considering new Interface | 17 |
0 | 0.00% |
|---|
| System Installed on time? | 17 |
1 | 5.88% |
|---|
2016 : gen: 7.00 company 7.17 loyalty 6.67 support 7.00
2015 : gen: 6.38 company 6.50 loyalty 5.38 support 6.38
2014 : gen: 7.42 company 7.97 loyalty 7.42 support 8.12
2013 : gen: 6.00 company 7.67 loyalty 6.67 support 8.22
2012 : gen: 7.64 company 7.93 loyalty 8.14 support 7.71
2011 : gen: 7.00 company 7.33 loyalty 7.33 support 7.33
2010 : gen: 7.67 company 7.89 loyalty 7.78 support 8.00
2009 : gen: 6.50 company 6.75 loyalty 6.13 support 7.00
2008 : gen: 6.73 company 6.64 loyalty 6.18 support 6.55
2007 : gen: 7.92 company 7.59 loyalty 5.88 support 7.41
Comments
Our automation system was chosen for its lower cost not for its features. I am researching with the hopes of finding a different system which will better meet our needs.
(Type: School)
This system was in place when I arrived. To my knowledge Book Systems has been our only ILS vendor and no mention has been made of changing. We do not offer online electronic resources to our patrons (book renewal online?).
We have been satisfied with Book Systems and Concourse, though there is more we could learn about the system.
(Type: Public)
I like the Concourse Module (turnkey system) however they seem to be investing morning interest and development into the Attrium Module (webbase system). I am unable to migrate at this time but I think they need to think about us who are still using Concourse.
(Type: School)
I have been satisfied with the product but I am not very happy that the library has to pay $425 every year. I do not have a lot of problems so I do not request help often. When I did have a question, the response was complete.
(Type: Public)
You need a choice on your questionnaire of "not applicable" or something else that would be appropriate. For example, I have only been here three years, so I have no knowledge of the implementation of the ILS.
(Type: Public)
I would be greatly interested in purchasing Atrium for my library.
(Type: School)
This system is old.
(Type: School)
Not sure if it is a computer error or concourse error, but concourse only works when it wants to. I am constantly having to write students checkout information down due to concourse not opening up.
(Type: School)