Library Technology Guides

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Statistical Report for Evergreen -- Equinox Software

0 Responses for Evergreen -- Equinox Software in 2022

0 Responses for Evergreen -- Equinox Software in 2021





























































0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2020 : gen: 7.28 company 7.71 loyalty 7.67 support 7.86

2019 : gen: 6.74 company 7.29 loyalty 6.70 support 6.97

2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments

We experience services outages at least 2-3 times a week, and sometimes multiple times in a day. The vendor usually gets us back up fairly quickly, but these constant disruptions are frustrating for staff and the public. It affects not only the catalog and circ, it also affects electronic resources. It's difficult to judge customer support because we are part of a consortium and there are layers between us and the vendor. Also, it is sometimes difficult to know if the problems we experience are because of the product itself or something in the consortial settings. (Type: Public)

We installed Evergreen in September of 2010. Very challenging implementation, but over the course of the past year, our ability to support and enhance the system has really evolved. We are very happy with the system. Our staff doesn't want to change. All customer support related responses above refer to our own technology staff and the vendors we contract with for specialized application development and database and operating system support. We are able to make needed changes to maintain performance of the system in very effective and timely ways. We have developed a fully functional Authority system for Evergreen using the bones of what was already there in the community code. We are in a good position now where we will be able to effectively give back our changes to the Evergreen Community for the benefit of other libraries running the system. With respect to effectively providing online content and materials, we are in the same licensing and digital rights dilemma that faces other libraries, but as solutions are found, we will be able to effectively modify Evergreen and its associated interfaces to improve access for the public. Basically, Evergreen has gone from a weakness to a strength and we are very happy with the system in general relative to the needs of running a library system of our size. (Type: Public)

Evergreen has been a great move for us, allowing us to control our future, our services and our costs. (Type: Consortium)

I have been in the [...] system since 1999; it has improved over the years, but not adequately. We continue to have blips in service, problems with growth. Acquisitions and fund accounting function are non-existent. it's lagging in development. How much of that is the [...] team vs the EG people is hard to know. (Type: Public)

My personal opinion, Evergreen-Equinox was not as smooth an ILS as our pervious ILS Virtua-VTLS. Many of the options were not available to us, however in a 5 month period Equinox was able to bring to usmany of the option missing (Type: Public)

Unfortunately, this survey is geared toward proprietary ILS users. Evergreen is an open source ILS. For this reason, a variety of support companies are available to assist in the migration to and maintenance of the ILS. This also allows us to have local "experts" who provide robust 1st tier support so that it's often difficult to gauge any improvements or drop-offs from 2nd tier support. Hopefully, future surveys will be more inclusive of libraries already using open source ILS solutions. (Type: Public)

We moved from Lyrasis to Equinox in July 2014 and I can't say enough good things about Equinox. They respond quickly and with thorough explanation of the issue. [...] (Type: Consortium)

An open source ILS software is only as good as the people in charge of adapting it to the library using it. (Type: Public)

Our library and our library's consortia are active in developing improvements to the open source ILS. (Type: Public)

Most of these questions cannot be answered because we do not deal directly with vendor. We are part of a library system that makes these decisions. (Type: Public)

Comments about the "company" are for our local consortium, [...]. [...]has a support contract with Equinox Software, but the library does not deal with Equinox directly. (Type: Academic)

For the first time in its 120-year history, the Library joined a consortium, [...] , a little over a year ago. The transition from our previous ILS, Library.Solution to [...] ILS, Evergreen, went mostly smoothly. As the person here responsible for technology, who understands best how horribly a transition like this could have gone, I was impressed, and continue to be impressed, with the consortium's management and with our open source ILS, Evergreen. Given the complexity which a consortial ILS must necessarily maintain, I have been well satisfied with Evergreen's performance. (Type: Public)

This library does not have any electronic resources. It might be more helpful if libraries were permitted to contact customer support directly rather than through a third party. (Type: Public)

Adding the eAudiobooks, etc approx. number of items in the library's collection is: 66300 (Type: Public)

Currently have Evergreen which is open source. No plan to change ILS. The network/consortium [... ] provides the direct service and interfaces with Evergreen. We are satisfied with this arrangement. The system was installed in 2013 - a delay of approx. 6 months. (Type: Public)

The above number of items does not include our e-resources. (Type: Public)

We are satisfied with our product and vendor. (Type: Public)

[...] (Type: Public)

I have worked in this library for less than one year, and do not have sufficient background information to answer all the questions. (Type: Special)

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