Statistical Report for Library.Solution
| 2022 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | 2 | 2 | 3 | 6 | 9 | 20 | 20 | 10 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 72 |
| | 1 | 3 | 3 | 4 | 11 | 15 | 25 | 10 | 8 | 7.00 | 7 |
|---|
| Print Functionality | 72 |
| | | | 5 | 5 | 5 | 14 | 27 | 16 | 8 | 7.40 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 3 | 2 | 8 | 10 | 7 | 17 | 13 | 2 | 7 | 5.56 | 6 |
|---|
| Company Satisfaction | 72 |
| 1 | 2 | 3 | 2 | 3 | 11 | 13 | 23 | 14 | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 71 |
1 | | 2 | | 1 | 8 | 7 | 11 | 19 | 22 | 9 | 7.28 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 72 |
4 | 2 | 1 | 2 | 2 | 8 | 7 | 14 | 16 | 16 | 8 | 6.53 | 7 |
|---|
| Open Source Interest | 66 |
20 | 5 | 8 | 6 | 3 | 9 | 7 | 2 | 4 | 2 | 0 | 3.06 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 75 |
9 | 12.00% |
|---|
| Considering new Interface | 75 |
3 | 4.00% |
|---|
| System Installed on time? | 75 |
0 | 0.00% |
|---|
| Average Collection size: |
| 140508 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 10 |
|---|
| School | 5 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | | 5 | 4 | | 5 | 7 | 24 | 22 | 20 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 4 | 3 | 2 | 4 | 14 | 19 | 26 | 15 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 88 |
| 1 | 3 | 4 | 2 | 2 | 5 | 16 | 34 | 21 | 8 | 7.27 | 8 |
|---|
| Electronic Functionality | 87 |
4 | 1 | 4 | 3 | 2 | 16 | 13 | 14 | 15 | 15 | 5 | 6.17 | 7 |
|---|
| Company Satisfaction | 87 |
2 | 1 | 4 | 3 | 1 | 5 | 5 | 21 | 21 | 24 | 9 | 6.99 | 8 |
|---|
| Support Satisfaction | 87 |
1 | 2 | 2 | 2 | 1 | 1 | 7 | 13 | 21 | 37 | 9 | 7.53 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 86 |
7 | 3 | 2 | 5 | 4 | 6 | 3 | 7 | 20 | 29 | 9 | 6.47 | 8 |
|---|
| Open Source Interest | 78 |
26 | 9 | 7 | 6 | 4 | 13 | 3 | 5 | 3 | 1 | 0 | 2.79 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 90 |
17 | 18.89% |
|---|
| Considering new Interface | 90 |
1 | 1.11% |
|---|
| System Installed on time? | 90 |
0 | 0.00% |
|---|
| Average Collection size: |
| 231318 |
|---|
| Type | Count |
|---|
| Public | 55 |
|---|
| Academic | 11 |
|---|
| School | 17 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 38 |
|---|
| [3] 100,001-250,000 | 31 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 56 |
| 1 | 2 | 3 | 2 | 1 | 5 | 13 | 12 | 17 | 9 | 7.09 | 8 |
|---|
| ILS Functionality | 56 |
| 2 | 3 | 3 | 1 | | 3 | 14 | 14 | 16 | 9 | 7.02 | 8 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 3 | 2 | 3 | 2 | 8 | 20 | 15 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 54 |
1 | 1 | 2 | 1 | 2 | 13 | 5 | 8 | 12 | 9 | 5 | 6.37 | 7 |
|---|
| Company Satisfaction | 55 |
1 | 1 | | 4 | 1 | 2 | 3 | 10 | 14 | 19 | 9 | 7.24 | 8 |
|---|
| Support Satisfaction | 55 |
| 3 | | 3 | 2 | 1 | 4 | 5 | 14 | 23 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 56 |
1 | 3 | 1 | 3 | 1 | 6 | 2 | 8 | 10 | 21 | 9 | 6.88 | 8 |
|---|
| Open Source Interest | 52 |
13 | 5 | 3 | 1 | 3 | 12 | 4 | 5 | 2 | 2 | 0 | 3.83 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
7 | 12.07% |
|---|
| Considering new Interface | 58 |
1 | 1.72% |
|---|
| System Installed on time? | 58 |
0 | 0.00% |
|---|
| Average Collection size: |
| 141640 |
|---|
| Type | Count |
|---|
| Public | 40 |
|---|
| Academic | 9 |
|---|
| School | 6 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| | 3 | | 1 | 4 | 8 | 27 | 10 | 12 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 65 |
1 | | | 4 | 1 | 3 | 12 | 19 | 16 | 9 | 7 | 6.85 | 7 |
|---|
| Print Functionality | 64 |
| | | 2 | 2 | 4 | 8 | 10 | 20 | 18 | 8 | 7.41 | 8 |
|---|
| Electronic Functionality | 58 |
2 | | 1 | 5 | 3 | 7 | 10 | 12 | 12 | 6 | 7 | 6.17 | 7 |
|---|
| Company Satisfaction | 65 |
| | 4 | | 3 | 2 | 6 | 14 | 20 | 16 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 63 |
| | 1 | 1 | 4 | 2 | 6 | 15 | 16 | 18 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 62 |
| | 1 | 2 | 9 | 21 | 6 | 4 | 5 | 14 | 5 | 6.11 | 5 |
|---|
| Company Loyalty | 64 |
4 | 1 | | 2 | 5 | 3 | 9 | 12 | 8 | 20 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 63 |
21 | 4 | 7 | 4 | 9 | 10 | 3 | | 2 | 3 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
11 | 16.42% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
62 | 92.54% |
|---|
| Average Collection size: |
| 215660 |
|---|
| Type | Count |
|---|
| Public | 44 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | 1 | 2 | 2 | 3 | 4 | 11 | 23 | 24 | 17 | 8 | 6.99 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 3 | 2 | 5 | 4 | 10 | 29 | 18 | 16 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 87 |
1 | 1 | 1 | 2 | 3 | 3 | 4 | 20 | 26 | 26 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 87 |
1 | 2 | 2 | 5 | 7 | 8 | 11 | 17 | 22 | 12 | 8 | 6.41 | 7 |
|---|
| Company Satisfaction | 87 |
1 | 2 | 1 | 4 | 2 | 3 | 12 | 18 | 19 | 25 | 9 | 7.06 | 8 |
|---|
| Support Satisfaction | 88 |
1 | 1 | 2 | 3 | 1 | 7 | 6 | 12 | 21 | 34 | 9 | 7.35 | 8 |
|---|
| Support Improvement | 86 |
1 | | 2 | 3 | 8 | 17 | 6 | 16 | 13 | 20 | 9 | 6.53 | 7 |
|---|
| Company Loyalty | 86 |
6 | 1 | 1 | 3 | 3 | 5 | 9 | 19 | 14 | 25 | 9 | 6.66 | 7 |
|---|
| Open Source Interest | 86 |
26 | 8 | 10 | 6 | 9 | 5 | 6 | 6 | 2 | 8 | 0 | 3.17 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 89 |
19 | 21.35% |
|---|
| Considering new Interface | 89 |
2 | 2.25% |
|---|
| System Installed on time? | 89 |
82 | 92.13% |
|---|
| Average Collection size: |
| 157721 |
|---|
| Type | Count |
|---|
| Public | 62 |
|---|
| Academic | 12 |
|---|
| School | 11 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
| 1 | 5 | 2 | 10 | 7 | 14 | 18 | 27 | 31 | 9 | 6.93 | 8 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 3 | 8 | 10 | 11 | 24 | 38 | 18 | 8 | 6.92 | 7 |
|---|
| Print Functionality | 114 |
2 | 1 | 1 | 6 | 3 | 7 | 11 | 16 | 31 | 36 | 9 | 7.18 | 8 |
|---|
| Electronic Functionality | 112 |
6 | 3 | 10 | 5 | 7 | 8 | 12 | 19 | 29 | 13 | 8 | 5.89 | 7 |
|---|
| Company Satisfaction | 114 |
| 2 | 1 | 3 | 8 | 4 | 9 | 15 | 36 | 36 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 115 |
| 1 | 2 | 1 | 9 | 4 | 8 | 14 | 27 | 49 | 9 | 7.54 | 8 |
|---|
| Support Improvement | 113 |
| 2 | 5 | 2 | 7 | 24 | 13 | 15 | 23 | 22 | 5 | 6.47 | 7 |
|---|
| Company Loyalty | 114 |
7 | 2 | 3 | 3 | 7 | 10 | 7 | 15 | 22 | 38 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 115 |
44 | 12 | 14 | 3 | 13 | 9 | 8 | 6 | 1 | 5 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
30 | 26.09% |
|---|
| Considering new Interface | 115 |
11 | 9.57% |
|---|
| System Installed on time? | 115 |
109 | 94.78% |
|---|
| Average Collection size: |
| 128919 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 12 |
|---|
| School | 12 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 95 |
1 | 1 | 2 | 1 | 4 | 5 | 11 | 17 | 31 | 22 | 8 | 7.16 | 8 |
|---|
| ILS Functionality | 95 |
| | 1 | 2 | 7 | 3 | 11 | 20 | 33 | 18 | 8 | 7.19 | 8 |
|---|
| Print Functionality | 95 |
2 | 1 | | 1 | 5 | 3 | 8 | 21 | 28 | 26 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 94 |
1 | 3 | 2 | 3 | 5 | 15 | 11 | 27 | 17 | 10 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 94 |
| 2 | | 1 | 2 | 8 | 7 | 15 | 32 | 27 | 8 | 7.44 | 8 |
|---|
| Support Satisfaction | 92 |
1 | | | 2 | 3 | 6 | 8 | 14 | 19 | 39 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 93 |
1 | | | | 11 | 27 | 7 | 16 | 16 | 15 | 5 | 6.41 | 7 |
|---|
| Company Loyalty | 90 |
3 | 3 | 2 | 3 | 8 | 8 | 5 | 10 | 17 | 31 | 9 | 6.70 | 8 |
|---|
| Open Source Interest | 93 |
30 | 10 | 12 | 8 | 10 | 7 | 5 | 2 | 6 | 3 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 97 |
12 | 12.37% |
|---|
| Considering new Interface | 97 |
9 | 9.28% |
|---|
| System Installed on time? | 97 |
89 | 91.75% |
|---|
| Average Collection size: |
| 135641 |
|---|
| Type | Count |
|---|
| Public | 66 |
|---|
| Academic | 13 |
|---|
| School | 12 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 2 | 2 | 2 | 3 | 5 | 10 | 25 | 26 | 27 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 102 |
| 1 | 3 | 3 | 2 | 5 | 14 | 16 | 37 | 21 | 8 | 7.16 | 8 |
|---|
| Print Functionality | 102 |
| | 1 | 1 | 4 | 3 | 9 | 13 | 38 | 33 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 99 |
| 1 | 3 | | 6 | 13 | 8 | 24 | 26 | 18 | 8 | 6.89 | 7 |
|---|
| Company Satisfaction | 102 |
1 | 1 | 1 | 1 | 4 | 3 | 4 | 19 | 33 | 35 | 9 | 7.58 | 8 |
|---|
| Support Satisfaction | 102 |
| | 3 | 2 | 4 | 2 | 5 | 13 | 35 | 38 | 9 | 7.66 | 8 |
|---|
| Support Improvement | 99 |
3 | | 1 | 1 | 7 | 20 | 9 | 13 | 18 | 27 | 9 | 6.72 | 7 |
|---|
| Company Loyalty | 101 |
5 | 1 | 2 | 2 | 5 | 8 | 7 | 11 | 31 | 29 | 8 | 6.92 | 8 |
|---|
| Open Source Interest | 102 |
35 | 12 | 12 | 3 | 9 | 9 | 7 | 4 | 1 | 10 | 0 | 2.88 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 104 |
19 | 18.27% |
|---|
| Considering new Interface | 104 |
7 | 6.73% |
|---|
| System Installed on time? | 104 |
98 | 94.23% |
|---|
| Average Collection size: |
| 180187 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 11 |
|---|
| School | 13 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
| | 1 | 1 | 4 | 7 | 10 | 26 | 25 | 18 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 3 | 5 | 10 | 22 | 32 | 13 | 8 | 7.03 | 7 |
|---|
| Print Functionality | 91 |
| | | | 5 | 5 | 9 | 25 | 22 | 25 | 7 | 7.42 | 8 |
|---|
| Electronic Functionality | 90 |
| 1 | 3 | 6 | 4 | 3 | 20 | 19 | 24 | 10 | 8 | 6.57 | 7 |
|---|
| Company Satisfaction | 91 |
| | 2 | 1 | 3 | 4 | 8 | 21 | 26 | 26 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 91 |
| 1 | 1 | 3 | 2 | 3 | 6 | 14 | 28 | 33 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 87 |
| 1 | 1 | 1 | 5 | 21 | 5 | 15 | 20 | 18 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 90 |
2 | 2 | 1 | 1 | 6 | 6 | 5 | 12 | 23 | 32 | 9 | 7.19 | 8 |
|---|
| Open Source Interest | 90 |
33 | 17 | 13 | 1 | 11 | 4 | 6 | 2 | | 3 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
9 | 9.68% |
|---|
| Considering new Interface | 93 |
6 | 6.45% |
|---|
| System Installed on time? | 93 |
86 | 92.47% |
|---|
| Average Collection size: |
| 140836 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 11 |
|---|
| School | 12 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 69 |
1 | | 1 | 2 | 2 | 6 | 8 | 16 | 13 | 20 | 9 | 7.10 | 7 |
|---|
| ILS Functionality | 69 |
| | 2 | 1 | 4 | 7 | 8 | 11 | 23 | 13 | 8 | 7.01 | 8 |
|---|
| Print Functionality | 69 |
2 | | | 1 | 3 | 5 | 7 | 12 | 20 | 19 | 8 | 7.20 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 1 | 2 | 8 | 8 | 8 | 12 | 14 | 9 | 8 | 5.97 | 7 |
|---|
| Company Satisfaction | 69 |
| 1 | | 2 | 3 | 4 | 6 | 11 | 24 | 18 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 68 |
| 1 | | 1 | | 7 | 7 | 11 | 13 | 28 | 9 | 7.56 | 8 |
|---|
| Support Improvement | 66 |
| | 1 | 1 | 3 | 18 | 7 | 6 | 12 | 18 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 66 |
3 | 2 | 1 | 1 | | 6 | 10 | 6 | 10 | 27 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 67 |
32 | 1 | 7 | 6 | 2 | 13 | 2 | 2 | | 2 | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 70 |
10 | 14.29% |
|---|
| Considering new Interface | 70 |
3 | 4.29% |
|---|
| System Installed on time? | 70 |
69 | 98.57% |
|---|
| Average Collection size: |
| 156324 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 4 |
|---|
| School | 7 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
2 | | 1 | 5 | 1 | 5 | 8 | 17 | 34 | 33 | 8 | 7.38 | 8 |
|---|
| ILS Functionality | 105 |
2 | 1 | | 2 | 5 | 3 | 8 | 24 | 36 | 24 | 8 | 7.26 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 105 |
1 | | 1 | 1 | 5 | 4 | 9 | 10 | 33 | 41 | 9 | 7.64 | 8 |
|---|
| Support Satisfaction | 106 |
1 | 1 | 2 | | 2 | 3 | 9 | 10 | 34 | 44 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 105 |
1 | 1 | | | 2 | 26 | 8 | 17 | 17 | 33 | 9 | 7.04 | 7 |
|---|
| Company Loyalty | 106 |
10 | | 4 | 2 | 4 | 5 | 9 | 13 | 13 | 46 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 105 |
37 | 11 | 11 | 11 | 8 | 10 | 6 | | 4 | 7 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
14 | 12.73% |
|---|
| Considering new Interface | 110 |
6 | 5.45% |
|---|
| System Installed on time? | 110 |
103 | 93.64% |
|---|
| Average Collection size: |
| 162637 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
| | 2 | 3 | 3 | 5 | 12 | 33 | 31 | 41 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 128 |
| | | 3 | 4 | 9 | 11 | 31 | 46 | 24 | 8 | 7.32 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 130 |
| 1 | 1 | 1 | 2 | 10 | 11 | 24 | 34 | 46 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 130 |
| | 2 | 4 | 3 | 8 | 11 | 20 | 34 | 48 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 129 |
3 | | 2 | 3 | 8 | 22 | 9 | 21 | 24 | 37 | 9 | 6.83 | 7 |
|---|
| Company Loyalty | 129 |
5 | 4 | 4 | 4 | 3 | 9 | 7 | 12 | 25 | 56 | 9 | 7.06 | 8 |
|---|
| Open Source Interest | 128 |
37 | 11 | 20 | 12 | 10 | 11 | 10 | 8 | 2 | 7 | 0 | 2.95 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 132 |
20 | 15.15% |
|---|
| Considering new Interface | 132 |
7 | 5.30% |
|---|
| System Installed on time? | 132 |
127 | 96.21% |
|---|
| Average Collection size: |
| 135321 |
|---|
| Type | Count |
|---|
| Public | 100 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortia | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 70 |
|---|
| [3] 100,001-250,000 | 40 |
|---|
| [4] 250,001-1,000,000 | 14 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 103 |
| | 1 | 7 | 6 | 6 | 7 | 21 | 31 | 24 | 8 | 7.09 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 102 |
| 1 | 4 | 1 | 4 | 9 | 4 | 21 | 29 | 29 | 8 | 7.23 | 8 |
|---|
| Support Satisfaction | 103 |
| 2 | 2 | 2 | 7 | 2 | 11 | 18 | 19 | 40 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 100 |
4 | 1 | 5 | 3 | 4 | 24 | 10 | 11 | 22 | 16 | 5 | 6.13 | 6 |
|---|
| Company Loyalty | 103 |
6 | 3 | 8 | 1 | 1 | 7 | 3 | 12 | 16 | 46 | 9 | 6.84 | 8 |
|---|
| Open Source Interest | 102 |
34 | 9 | 15 | 10 | 3 | 14 | 4 | 4 | 1 | 8 | 0 | 2.77 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 105 |
15 | 14.29% |
|---|
| Considering new Interface | 105 |
8 | 7.62% |
|---|
| System Installed on time? | 105 |
93 | 88.57% |
|---|
| Average Collection size: |
| 99085 |
|---|
| Type | Count |
|---|
| Public | 80 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| 1 | 2 | 4 | 3 | 6 | 4 | 45 | 26 | 19 | 7 | 7.06 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
| 1 | 2 | 6 | 4 | 2 | 7 | 25 | 33 | 30 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 110 |
1 | 1 | 4 | 3 | 1 | 5 | 12 | 20 | 31 | 32 | 9 | 7.23 | 8 |
|---|
| Support Improvement | 104 |
3 | 2 | 2 | 3 | 6 | 26 | 6 | 19 | 20 | 17 | 5 | 6.26 | 7 |
|---|
| Company Loyalty | 109 |
4 | 3 | 6 | 1 | 1 | 12 | 4 | 15 | 22 | 41 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 110 |
24 | 17 | 11 | 7 | 9 | 16 | 9 | 8 | 4 | 5 | 0 | 3.30 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
10 | 8.70% |
|---|
| Considering new Interface | 115 |
10 | 8.70% |
|---|
| System Installed on time? | 115 |
97 | 84.35% |
|---|
| 2008 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
| | | | 3 | 2 | 4 | 6 | 7 | 8 | 9 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 30 |
| | | | 2 | 5 | 1 | 3 | 11 | 8 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 29 |
1 | | | | 2 | 1 | 3 | 8 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 30 |
| | 1 | | 1 | 4 | 2 | 3 | 5 | 14 | 9 | 7.50 | 8 |
|---|
| Open Source Interest | 30 |
7 | 5 | 4 | | 3 | 5 | 3 | 2 | 1 | | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
1 | 3.33% |
|---|
| Considering new Interface | 30 |
3 | 10.00% |
|---|
| System Installed on time? | 30 |
30 | 100.00% |
|---|
| 2007 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| | 1 | 1 | | 4 | 4 | 15 | 12 | 8 | 7 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 66 |
1 | | 1 | | 6 | 6 | 3 | 16 | 18 | 15 | 8 | 7.05 | 8 |
|---|
| Support Satisfaction | 66 |
1 | 1 | 1 | 2 | 2 | 8 | 4 | 16 | 15 | 16 | 7 | 6.92 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 65 |
2 | 3 | 2 | 2 | 1 | 5 | 6 | 7 | 20 | 17 | 8 | 6.77 | 8 |
|---|
| Open Source Interest | 64 |
13 | 9 | 10 | 5 | 6 | 12 | 2 | 4 | 3 | | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
8 | 12.12% |
|---|
| Considering new Interface | 66 |
6 | 9.09% |
|---|
| System Installed on time? | 66 |
1 | 1.52% |
|---|
2022 : gen: 6.89 company 7.00 loyalty 6.53 support 7.28
2021 : gen: 6.97 company 6.99 loyalty 6.47 support 7.53
2020 : gen: 7.09 company 7.24 loyalty 6.88 support 7.33
2019 : gen: 7.00 company 7.20 loyalty 6.63 support 7.33
2018 : gen: 6.99 company 7.06 loyalty 6.66 support 7.35
2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54
2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58
2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66
2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58
2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56
2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74
2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52
2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32
2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23
2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07
2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92
Comments
Library Corporation has embarked on a new way of gathering library customer and patron user information that I believe has improved their products. Customer service has remained high with very good response time and follow up.
(Type: Academic)
TLC is responsive and is constantly in development. They had a mobile app when we wanted one. When we wanted an API for eBooks we got that. As long as they are looking forward and developing we will likely stay with them. Support is very strong. They have even come here when it was warranted at no cost to us.
(Type: Public)
The Library Corporation is easy to work with for the most part. There are some areas that did not migrate with the upgrade to a web based product that we would like to see integrated.
(Type: Public)
We're always looking for less expensive options but are afraid of support and technological expertise (or lack of expertise to handle issues). None of us is trained in computer programming or in more than basic computing.
(Type: Public)
TLC has been very responsive to any requests. They are professional and courteous and take the time to explain any complicated or difficult situations/issues.
(Type: Public)
Patron catalog VERY visually attractive.
Was told by sales rep that the patron catalog would truncate. It doesn't.
Reports function not user friendly. Put on your waders.
We have the "Hosted" version. So glad!
ILL function very poorly designed.
Customer service is usually very responsive.
TLC needs to have trainers who have worked in libraries, and hopefully have used various ILSs. Mere computer trainers was not adequate.
(Type: Public)
no comments
(Type: Public)
We have been frustrated with reports in TLC, they are clunky at best. We also have issues with the lack of ability to use our ILS with a neighboring library (also on same ILS) to share catalog without having to make one library the main library and the other a branch (not politically/financially possible in our area). There are quite a few small things we wish worked better in TLC but functionality is simply not there.
(Type: Public)
We are very pleased with our ILS vendor; their customer support is first rate. They respond to support requests in a timely manner and are always friendly and professional. The company listens to its customers when developing new features and encourages library to become early adopters in order to test the software before it is put into wide release. We feel as though we are partners, we are listened to, and our opinions matter.
(Type: Academic)
The development of the Discovery Interface is intriguing and would have great promise for a public library of our size. No doubt, there would be a learning curve for the staff and patrons. However, the access potential for our public would be a new level of information that presently does not exist with the technology we have in place.
(Type: Public)
It seems the simpler the request, the harder it is for TLC to take on and fix or upgrade. Sometimes it comes to a new module fully upgraded to fix a lot of the original module problems which can take several months to be done.
(Type: Public)
I have just come on board as Library Director and there is no staff support to help with the functionality of the system. Currently we are trying to understand how to operate the circulation portion of the system and that seemed pretty easy, but I am not versed on how to do an inventory and the automated system seems a bit un user friendly. Hopefully I will be able to go for some training with TLC company to fully understand the system. I answered the questions to the best of my ability but understand that we have not had any contact with the company since I am trying to finish the clean up process first and the second phase will be to get the automation system up and running. So very sorry if I did my best with first impression of the user friendliness of the system. I also don't know what is meant by implementing an open source ILS? sorry.
(Type: Public)
[..]
(Type: Academic)
We are very satisfied with TLC - the product, the company, the support and the people who work there.
(Type: School)
We just did and RFP an chose a vendor for the next phase of our ILS. We are also implementing Social Force with this ILS as well as discovery.
(Type: School)
We bought out our contract from Sirsi-Dynix to move to The Library Corporation and have been ecstatic with our customer service and our product ever since. The only issues we have had are minor ones and they are addressed within hours of being reported. When TLC holds a national conference for users, I feel like I'm going to a family reunion. Even Annette Murphy, the President/CEO, has been with the company for 40 years!
(Type: Public)
Very satisfied since migrating to The Library Corporation 1 year ago. Staff and public find it easy to use. Their "hosting services" make upgrades seamless. We are particularly happy with the reports we are now able to generate since now no matter when you run a report you get the same results (that did not always happen with previous ILS).
(Type: Public)
We've only been using our present system for 14 months or so, so our prior year comparison data should be discounted (I tried to select neutral numbers there so they should interfere minimally with statistical analysis).
Number of items in our collection presently refers only to our physical collection, no electronic items.
(Type: Academic)
We are very satisfied with our current provider, Library Solutions and would not consider a change any time soon
(Type: Public)