Statistical Report for Virtua
| 2022 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
1 | | | | | | | 4 | 1 | | 7 | 6.00 | 7 |
|---|
| ILS Functionality | 6 |
1 | | | | | | 1 | 2 | 2 | | 7 | 6.00 | 7 |
|---|
| Print Functionality | 6 |
| | | | | 1 | | 1 | 2 | 2 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 6 |
1 | | 1 | 1 | 1 | | | 1 | 1 | | 0 | 4.00 | 4 |
|---|
| Company Satisfaction | 6 |
1 | | | | | | | 4 | 1 | | 7 | 6.00 | 7 |
|---|
| Support Satisfaction | 6 |
| | | | | 1 | | 1 | 2 | 2 | 8 | 7.67 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 6 |
1 | | | | | | 1 | 2 | 2 | | 7 | 6.00 | 7 |
|---|
| Open Source Interest | 6 |
| 1 | | | 2 | 1 | | 1 | | 1 | 4 | 5.00 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
1 | 16.67% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2294707 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2021 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | 3 | | | 1 | 2 | 1 | | 3 | 5.29 | 6 |
|---|
| ILS Functionality | 7 |
| | 1 | 1 | 1 | | 1 | 3 | | | 7 | 5.14 | 6 |
|---|
| Print Functionality | 7 |
| | | 1 | | | 1 | 1 | 3 | 1 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 7 |
1 | 2 | 1 | 2 | | | | 1 | | | 1 | 2.43 | 2 |
|---|
| Company Satisfaction | 6 |
1 | | | | | 1 | 1 | 2 | 1 | | 7 | 5.50 | 7 |
|---|
| Support Satisfaction | 7 |
| 1 | | | | | | 1 | 2 | 3 | 9 | 7.29 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
1 | | | | | 1 | | 2 | 2 | 1 | 7 | 6.29 | 7 |
|---|
| Open Source Interest | 7 |
2 | | | | 1 | | 1 | | 2 | 1 | 0 | 5.00 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
3 | 42.86% |
|---|
| Considering new Interface | 7 |
1 | 14.29% |
|---|
| System Installed on time? | 7 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2774829 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 10 |
| | 2 | 2 | | | | 2 | 4 | | 8 | 5.60 | 7 |
|---|
| ILS Functionality | 10 |
| | 1 | 3 | | | 1 | 3 | 2 | | 3 | 5.40 | 7 |
|---|
| Print Functionality | 10 |
| | | | 2 | 1 | | 1 | 2 | 4 | 9 | 7.20 | 8 |
|---|
| Electronic Functionality | 10 |
1 | 1 | 1 | 2 | | | 4 | 1 | | | 6 | 4.00 | 6 |
|---|
| Company Satisfaction | 10 |
1 | | | 2 | | | 1 | 1 | 5 | | 8 | 5.90 | 8 |
|---|
| Support Satisfaction | 10 |
1 | | | | | | | 3 | 3 | 3 | 7 | 7.20 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 10 |
3 | | 1 | | | 1 | | 3 | 2 | | 0 | 4.40 | 7 |
|---|
| Open Source Interest | 9 |
1 | | | 1 | 1 | | 1 | 2 | 1 | 2 | 7 | 5.89 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
7 | 70.00% |
|---|
| Considering new Interface | 10 |
3 | 30.00% |
|---|
| System Installed on time? | 10 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1037134 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 8 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | 3 | 1 | 1 | 2 | 1 | 4 | 2 | | 7 | 5.21 | 6 |
|---|
| ILS Functionality | 14 |
| | 2 | 1 | 1 | 2 | 2 | 5 | 1 | | 7 | 5.43 | 6 |
|---|
| Print Functionality | 14 |
| | | 1 | 1 | 1 | 2 | 2 | 4 | 3 | 8 | 6.93 | 8 |
|---|
| Electronic Functionality | 14 |
2 | 2 | 1 | 1 | | 2 | 2 | 3 | 1 | | 7 | 4.14 | 5 |
|---|
| Company Satisfaction | 14 |
| 2 | | 2 | 1 | | 3 | 1 | 5 | | 8 | 5.50 | 6 |
|---|
| Support Satisfaction | 14 |
| | 1 | 1 | 1 | 1 | 2 | 3 | 2 | 3 | 7 | 6.43 | 7 |
|---|
| Support Improvement | 14 |
| 2 | | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 1 | 5.36 | 6 |
|---|
| Company Loyalty | 14 |
2 | | 2 | | 3 | | 2 | 4 | 1 | | 7 | 4.57 | 6 |
|---|
| Open Source Interest | 14 |
1 | 1 | 2 | 3 | 1 | | 2 | 2 | 2 | | 3 | 4.29 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
6 | 42.86% |
|---|
| Considering new Interface | 14 |
5 | 35.71% |
|---|
| System Installed on time? | 14 |
9 | 64.29% |
|---|
| Average Collection size: |
| 767172 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | | 3 | 1 | 1 | 2 | 3 | 3 | 1 | 3 | 6.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | 2 | 1 | 3 | 1 | 4 | 3 | | 7 | 5.93 | 7 |
|---|
| Print Functionality | 14 |
| | | | | 4 | | 1 | 6 | 3 | 8 | 7.29 | 8 |
|---|
| Electronic Functionality | 14 |
| 1 | 2 | 2 | | 3 | 1 | 3 | 1 | 1 | 5 | 5.00 | 5 |
|---|
| Company Satisfaction | 14 |
| | | | 2 | 2 | 2 | 5 | 2 | 1 | 7 | 6.43 | 7 |
|---|
| Support Satisfaction | 14 |
| | | | 1 | 2 | | 4 | 5 | 2 | 8 | 7.14 | 8 |
|---|
| Support Improvement | 14 |
| | 1 | | 4 | 2 | 3 | 1 | 3 | | 4 | 5.50 | 6 |
|---|
| Company Loyalty | 14 |
2 | 2 | 3 | | 3 | 1 | | | 2 | 1 | 2 | 3.57 | 4 |
|---|
| Open Source Interest | 14 |
2 | | 1 | 1 | 2 | 2 | | 2 | | 4 | 9 | 5.21 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
9 | 64.29% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
13 | 92.86% |
|---|
| Average Collection size: |
| 1044099 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | | | | | 3 | 8 | 3 | | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | | | | 2 | 10 | 2 | | 7 | 7.00 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | | 6 | 4 | 3 | 7 | 7.77 | 8 |
|---|
| Electronic Functionality | 14 |
1 | | 2 | 2 | 1 | | 4 | 4 | | | 6 | 4.71 | 6 |
|---|
| Company Satisfaction | 14 |
| | | 1 | | | 3 | 7 | 3 | | 7 | 6.71 | 7 |
|---|
| Support Satisfaction | 14 |
| | | 1 | | | 2 | 7 | 3 | 1 | 7 | 6.93 | 7 |
|---|
| Support Improvement | 14 |
| | 1 | | 2 | 3 | 5 | 1 | 2 | | 6 | 5.57 | 6 |
|---|
| Company Loyalty | 14 |
1 | | | | 3 | 2 | 5 | 2 | 1 | | 6 | 5.29 | 6 |
|---|
| Open Source Interest | 14 |
2 | 3 | 2 | 1 | 1 | 1 | 2 | | 1 | 1 | 1 | 3.43 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
8 | 57.14% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
9 | 64.29% |
|---|
| Average Collection size: |
| 1688335 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
1 | 1 | | | 1 | 1 | 5 | 4 | 7 | 1 | 8 | 6.33 | 7 |
|---|
| ILS Functionality | 21 |
| | | 2 | 2 | 1 | 4 | 4 | 5 | 3 | 8 | 6.57 | 7 |
|---|
| Print Functionality | 21 |
| | | | 1 | | 2 | 5 | 10 | 3 | 8 | 7.52 | 8 |
|---|
| Electronic Functionality | 21 |
1 | 1 | 1 | 5 | 4 | 1 | 4 | 1 | 3 | | 3 | 4.48 | 4 |
|---|
| Company Satisfaction | 21 |
1 | 1 | | 2 | 1 | 1 | 5 | 5 | 4 | 1 | 6 | 5.81 | 6 |
|---|
| Support Satisfaction | 20 |
1 | | 1 | 1 | 1 | 2 | 2 | 4 | 6 | 2 | 8 | 6.25 | 7 |
|---|
| Support Improvement | 21 |
1 | | 1 | 2 | 3 | 5 | 3 | 1 | 3 | 2 | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 21 |
1 | | 1 | 1 | 3 | 1 | 3 | 4 | 5 | 2 | 8 | 6.00 | 7 |
|---|
| Open Source Interest | 21 |
3 | 2 | 1 | | 6 | 3 | 3 | | 1 | 2 | 4 | 4.14 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 21 |
11 | 52.38% |
|---|
| Considering new Interface | 21 |
5 | 23.81% |
|---|
| System Installed on time? | 21 |
18 | 85.71% |
|---|
| Average Collection size: |
| 1330627 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 13 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| 1 | 1 | | | 1 | 3 | 2 | 4 | 1 | 8 | 6.23 | 7 |
|---|
| ILS Functionality | 14 |
1 | 1 | | | | 2 | 1 | 3 | 5 | 1 | 8 | 6.21 | 7 |
|---|
| Print Functionality | 14 |
| | | | | | 1 | 4 | 6 | 3 | 8 | 7.79 | 8 |
|---|
| Electronic Functionality | 14 |
1 | 1 | | 2 | 1 | 1 | 4 | 3 | 1 | | 6 | 4.93 | 6 |
|---|
| Company Satisfaction | 14 |
| 1 | | | 2 | 2 | 3 | 1 | 5 | | 8 | 6.00 | 6 |
|---|
| Support Satisfaction | 13 |
1 | | 1 | | 1 | 3 | | 2 | 2 | 3 | 5 | 6.00 | 7 |
|---|
| Support Improvement | 14 |
2 | 1 | | 1 | 4 | 2 | 1 | 1 | 1 | 1 | 4 | 4.29 | 4 |
|---|
| Company Loyalty | 14 |
3 | | | 2 | 1 | 2 | 1 | 3 | 1 | 1 | 0 | 4.57 | 5 |
|---|
| Open Source Interest | 14 |
3 | 2 | 3 | | 1 | 2 | | 2 | | 1 | 0 | 3.21 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
8 | 57.14% |
|---|
| Considering new Interface | 14 |
1 | 7.14% |
|---|
| System Installed on time? | 14 |
12 | 85.71% |
|---|
| Average Collection size: |
| 1203307 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 7 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
2 | | 1 | 2 | 3 | 2 | 3 | 7 | 4 | 1 | 7 | 5.52 | 6 |
|---|
| ILS Functionality | 25 |
1 | | 1 | 2 | 2 | 1 | 5 | 9 | 3 | 1 | 7 | 5.88 | 7 |
|---|
| Print Functionality | 24 |
| | | 1 | | 2 | 4 | 5 | 11 | 1 | 8 | 7.04 | 8 |
|---|
| Electronic Functionality | 23 |
2 | 3 | 1 | 2 | 1 | 2 | 6 | 2 | 3 | 1 | 6 | 4.70 | 6 |
|---|
| Company Satisfaction | 24 |
3 | | 1 | 3 | | 1 | 6 | 4 | 4 | 2 | 6 | 5.42 | 6 |
|---|
| Support Satisfaction | 24 |
3 | | 3 | | 3 | 3 | 4 | 4 | 3 | 1 | 6 | 4.92 | 6 |
|---|
| Support Improvement | 24 |
2 | 4 | | 2 | 3 | 4 | 3 | 1 | 2 | 3 | 1 | 4.58 | 5 |
|---|
| Company Loyalty | 23 |
4 | | 1 | 3 | 3 | 3 | 2 | 2 | 1 | 4 | 0 | 4.70 | 5 |
|---|
| Open Source Interest | 25 |
3 | 5 | 5 | 3 | 2 | 1 | 1 | 1 | | 4 | 1 | 3.44 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
8 | 32.00% |
|---|
| Considering new Interface | 25 |
7 | 28.00% |
|---|
| System Installed on time? | 25 |
19 | 76.00% |
|---|
| Average Collection size: |
| 1609430 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 14 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2013 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| | 3 | | 1 | 1 | 2 | 6 | 3 | 3 | 7 | 6.32 | 7 |
|---|
| ILS Functionality | 19 |
| | 2 | 1 | 1 | 1 | 2 | 7 | 3 | 2 | 7 | 6.26 | 7 |
|---|
| Print Functionality | 19 |
| | 1 | | | 1 | 2 | 4 | 8 | 3 | 8 | 7.26 | 8 |
|---|
| Electronic Functionality | 19 |
1 | 1 | 2 | | 2 | 1 | 6 | 3 | 2 | 1 | 6 | 5.26 | 6 |
|---|
| Company Satisfaction | 18 |
1 | | | | 2 | 2 | 1 | 4 | 6 | 2 | 8 | 6.56 | 7 |
|---|
| Support Satisfaction | 17 |
1 | | | | | 1 | 2 | 3 | 8 | 2 | 8 | 7.06 | 8 |
|---|
| Support Improvement | 17 |
| | | | 2 | 5 | 1 | 3 | 2 | 4 | 5 | 6.59 | 7 |
|---|
| Company Loyalty | 19 |
2 | | 2 | 1 | 1 | 1 | 1 | 5 | 2 | 4 | 7 | 5.74 | 7 |
|---|
| Open Source Interest | 19 |
7 | 1 | 4 | | | 4 | 1 | 1 | 1 | | 0 | 2.63 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 19 |
8 | 42.11% |
|---|
| Considering new Interface | 19 |
7 | 36.84% |
|---|
| System Installed on time? | 19 |
15 | 78.95% |
|---|
| Average Collection size: |
| 1048469 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortia | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 43 |
| 1 | 2 | 2 | 3 | 5 | 8 | 5 | 13 | 4 | 8 | 6.30 | 7 |
|---|
| ILS Functionality | 42 |
| 1 | 1 | | 4 | 4 | 7 | 9 | 11 | 5 | 8 | 6.60 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 42 |
| 2 | 2 | 3 | 1 | 3 | 9 | 8 | 9 | 5 | 6 | 6.21 | 7 |
|---|
| Support Satisfaction | 40 |
| 2 | 1 | 4 | 2 | 2 | 6 | 7 | 9 | 7 | 8 | 6.35 | 7 |
|---|
| Support Improvement | 40 |
| | 2 | 1 | 7 | 11 | 2 | 4 | 4 | 9 | 5 | 6.08 | 5 |
|---|
| Company Loyalty | 41 |
2 | 2 | 1 | 4 | 4 | 3 | 3 | 5 | 9 | 8 | 8 | 5.95 | 7 |
|---|
| Open Source Interest | 41 |
11 | 8 | 7 | 1 | 3 | 5 | 2 | 3 | 1 | | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 45 |
7 | 15.56% |
|---|
| Considering new Interface | 45 |
16 | 35.56% |
|---|
| System Installed on time? | 45 |
38 | 84.44% |
|---|
| Average Collection size: |
| 1066884 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 26 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2011 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 35 |
1 | | | 1 | 2 | 3 | 3 | 8 | 15 | 2 | 8 | 6.80 | 7 |
|---|
| ILS Functionality | 35 |
1 | | | 1 | 2 | 1 | 5 | 10 | 14 | 1 | 8 | 6.77 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 35 |
1 | | | | | 6 | 5 | 9 | 11 | 3 | 8 | 6.80 | 7 |
|---|
| Support Satisfaction | 35 |
1 | | | 1 | 2 | 4 | 3 | 11 | 9 | 4 | 7 | 6.69 | 7 |
|---|
| Support Improvement | 34 |
| | | | 1 | 10 | 3 | 8 | 6 | 6 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 35 |
2 | | 1 | 3 | 1 | 4 | 3 | 8 | 8 | 5 | 7 | 6.23 | 7 |
|---|
| Open Source Interest | 35 |
10 | 4 | 8 | 2 | 3 | 2 | | 3 | 1 | 2 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 35 |
5 | 14.29% |
|---|
| Considering new Interface | 35 |
16 | 45.71% |
|---|
| System Installed on time? | 35 |
30 | 85.71% |
|---|
| Average Collection size: |
| 653420 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 23 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
1 | | 1 | | 1 | 1 | 1 | 4 | 4 | | 7 | 5.92 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 13 |
1 | | 1 | | | 1 | 2 | 4 | 4 | | 7 | 6.08 | 7 |
|---|
| Support Satisfaction | 13 |
1 | | 2 | | | 1 | | 5 | 3 | 1 | 7 | 5.92 | 7 |
|---|
| Support Improvement | 13 |
1 | | 1 | 1 | 1 | 3 | 1 | 1 | 2 | 2 | 5 | 5.46 | 5 |
|---|
| Company Loyalty | 13 |
2 | | 1 | | 1 | | | 4 | 4 | 1 | 7 | 5.77 | 7 |
|---|
| Open Source Interest | 13 |
3 | 3 | 1 | 2 | 1 | 1 | | | | 2 | 0 | 2.92 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
2 | 15.38% |
|---|
| Considering new Interface | 13 |
4 | 30.77% |
|---|
| System Installed on time? | 13 |
10 | 76.92% |
|---|
| Average Collection size: |
| 678616 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 9 |
|---|
| School | 1 |
|---|
| Consortia | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
1 | | 1 | 1 | | | 5 | 8 | 4 | 1 | 7 | 6.29 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
1 | | 1 | | 1 | 1 | 3 | 7 | 5 | 2 | 7 | 6.48 | 7 |
|---|
| Support Satisfaction | 21 |
| | 2 | | 1 | 2 | 3 | 5 | 6 | 2 | 8 | 6.52 | 7 |
|---|
| Support Improvement | 20 |
| | 1 | 1 | 1 | 1 | 1 | 8 | 2 | 5 | 7 | 6.85 | 7 |
|---|
| Company Loyalty | 20 |
4 | | | | 1 | 2 | 3 | 3 | 5 | 2 | 8 | 5.55 | 7 |
|---|
| Open Source Interest | 20 |
5 | 4 | | 1 | 1 | 3 | 1 | 1 | 1 | 3 | 0 | 3.70 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 21 |
3 | 14.29% |
|---|
| Considering new Interface | 21 |
7 | 33.33% |
|---|
| System Installed on time? | 21 |
15 | 71.43% |
|---|
| 2008 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| 1 | 1 | 2 | 3 | 2 | 6 | 11 | 6 | | 7 | 6.00 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 33 |
| 2 | 3 | 1 | 3 | 3 | 2 | 11 | 8 | | 7 | 5.79 | 7 |
|---|
| Support Satisfaction | 33 |
1 | 1 | 2 | 2 | 3 | 5 | 7 | 4 | 7 | 1 | 6 | 5.55 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 32 |
5 | | 2 | 4 | | 5 | 2 | 7 | 7 | | 7 | 4.94 | 6 |
|---|
| Open Source Interest | 33 |
8 | 8 | 5 | | | 2 | 3 | 2 | 4 | 1 | 0 | 3.06 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 33 |
10 | 30.30% |
|---|
| Considering new Interface | 33 |
12 | 36.36% |
|---|
| System Installed on time? | 33 |
31 | 93.94% |
|---|
| 2007 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| | 1 | 1 | 2 | 3 | 4 | 6 | 6 | | 7 | 6.17 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 24 |
| 1 | | 2 | 2 | 3 | 5 | 4 | 5 | 2 | 6 | 6.08 | 6 |
|---|
| Support Satisfaction | 24 |
1 | | 1 | 2 | 5 | 2 | 2 | 5 | 5 | 1 | 4 | 5.58 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 23 |
2 | 3 | 2 | 2 | 1 | 4 | 1 | 4 | 1 | 3 | 5 | 4.61 | 5 |
|---|
| Open Source Interest | 23 |
2 | 5 | 2 | 3 | | 2 | 1 | 1 | 4 | 3 | 1 | 4.35 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
2 | 8.33% |
|---|
| Considering new Interface | 24 |
6 | 25.00% |
|---|
| System Installed on time? | 24 |
1 | 4.17% |
|---|
2022 : gen: 6.00 company 6.00 loyalty 6.00 support 7.67
2021 : gen: 5.29 company 5.50 loyalty 6.29 support 7.29
2020 : gen: 5.60 company 5.90 loyalty 4.40 support 7.20
2019 : gen: 5.21 company 5.50 loyalty 4.57 support 6.43
2018 : gen: 6.00 company 6.43 loyalty 3.57 support 7.14
2017 : gen: 7.00 company 6.71 loyalty 5.29 support 6.93
2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25
2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00
2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92
2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06
2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35
2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69
2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92
2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52
2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55
2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58
Comments
We just switched to this program three months ago. Three days after we signed the contract, we were informed that VTLS had been bought out by Innovative. The company has lost at least 25 positions and we think that this is reflected in the speed in which tech support issues are handled, however, we do not have anything to compare it against. We only used Insignia for approximately 15 months since we found it to be unstable and it did not live up to its claims.
(Type: Academic)
Unfortunately, with the sale of VTLS to III, support services have gotten worse. Our last upgrade took from March, when we initiated it, to October, parts of 8 months. We hope this isn't the new norm. During that time, responses to our emails often took more than a week; I remember a 2 week delay. We haven't noticed a marked change in the program. III hasn't made it a point to get acquainted, and we find III's website to be less than instructive. For example, under VTLS global support, it says there are useful links. One of the links if to the very same page, the other is to a list of holiday observances. I trust things will get better and hope other former VTLS clients haven't experienced what we have.
(Type: Museum)
The purchase of VTLS by Innovative in June 2014 may soon bring up the request for a new ILS and an ILS with web-based clients.
(Type: Academic)
Most libraries in Uganda are using koha. That would make economic and technical sense to migrate.
(Type: Academic)
Recently VTLS was acquired by INNOVATIVE INTERFACES (II). Polaris was also acquired by II.
From what we have seen and been told there will be new developments including a discovery engine that is OPAC -centric and visualisation of authoritative and annotated data through multi- tenant architecture.
(Type: Academic)
Ongoing frustration with all ILS vendors we've used--promise the sky and deliver very so-so products. Much of what is promised is actually not available but "in development". The other frustration is that ILS' seem to either have a decent customer interface and poor/clunky tech. services/staff interface or vis versa. Our repository and ILS don't play well together even tho' they're from the same company. And, I'm concerned about what's going to happen down the road with VTLS being sold to II.
(Type: Government Agency)
We are currently in the RFP tendering stage to get a new ILS
(Type: Public)
Please note that VTLS became part of Innovative several months ago, but still functions as an independent system. We were led to believe that this will remain the case for some years to come.
(Type: Academic)
VIRTUA is not improving and if it does, the pace is too slow and insufficient to cope with latest technology changes or to get a better comparison with other ILS'es. Also to benefit from the significant changes or improvements, the customer has pay additional cost.
I am using this product just because I don't have a choice. This is the only product which provides local support in Pakistan. So, libraries are sort of obliged to use it because there is no other option. Its not too bad. But better ones are there. Only the companies refuse to sell them in Pakistan because they are ready to commit for the required local support,
(Type: Academic)
The Library is a member of the [...] Consortium. We have almost no direct relations with the company from which we acquired the ILS, nor with its Customer support services.
The choice of a new automation system will probably also be done within a consortium.
(Type: Academic)
Now that VTLS has been bought out by Innovative, it seems likely that Virtua will be wound down rapidly with customers encouraged to migrate to Sierra.
(Type: Public)
We're yet to start inputting bibliographic data of electronic resources into the ILS.
The library does not use open source ILS.
(Type: Special)
since acquisition of VTLS by III it is becoming quickly clear that Virtua developpement will stop. alot of VTLS people have been dismissed; support . very few people indevelopment team for now. customers are aware about nothing; very poor communication from III. the latest VTLS user's group with some III people is showing clearly that the only concern of III is a commercial one.
The support has totally declined since the acquisition.
they have also chosen as virtua product manager and as responsible of service at the VTLS side, 2 of the less skilly people unable to answer to anything.
The vision of such a "big" company is very poor; I am not sure that they are doing any technological watch. They have nothing clear to show as new ILS devlopment: sierra is just a layer on the top of an old ILS system. they are far from a multi-tenant architecture. The prove that they are nowhere is that they are working with one people from VTLS for building an unified platform base notably on VITAL (essentially on RDF, perhaps fedora) Such a company without no real new library platform is a pity, and is showing were are the concern: money, just that. It is clear that the most quickly possible we will move into another company and make an rfp
(Type: Academic)
The purchase of VTLS by III has been bad for our experinece of customer support provided since the take over. It used to be very good.
(Type: Academic)
VIRTUA has been a good system but it is now lagging behind in providing latest features and not improving their product at the pace required to catch up with the competitors in the market.
We are sort of tied to it due to mainly, financial reasons and secondly unavailability of vendor support for other ILS in the country.
(Type: Academic)