Statistical Report for Alto
0 Responses for Alto in 2024 |
0 Responses for Alto in 2023 |
0 Responses for Alto in 2022 |
0 Responses for Alto in 2021 |
4 Responses for Alto in 2020 |
2019 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 15 |
| | 1 | 4 | 1 | 3 | 3 | 2 | 1 | | 3 | 4.87 | 5 |
ILS Functionality | 15 |
| | 1 | 3 | 3 | | 6 | 1 | | 1 | 6 | 5.00 | 6 |
Print Functionality | 15 |
| | | 1 | 4 | | 3 | 4 | 2 | 1 | 4 | 6.00 | 6 |
Electronic Functionality | 15 |
1 | 2 | | 4 | 4 | | 2 | 1 | 1 | | 3 | 3.80 | 4 |
Company Satisfaction | 15 |
1 | 1 | 1 | 3 | 4 | 1 | 3 | 1 | | | 4 | 3.87 | 4 |
Support Satisfaction | 15 |
2 | 2 | 1 | 1 | 2 | 3 | 2 | 2 | | | 5 | 3.73 | 4 |
Support Improvement | 15 |
3 | 2 | | 3 | 2 | 2 | 2 | | 1 | | 0 | 3.27 | 3 |
Company Loyalty | 14 |
1 | 1 | 2 | 3 | | 4 | 3 | | | | 5 | 3.71 | 5 |
Open Source Interest | 14 |
3 | 2 | 1 | | 3 | 1 | 1 | 1 | 1 | 1 | 0 | 3.64 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 15 |
7 | 46.67% |
Considering new Interface | 15 |
1 | 6.67% |
System Installed on time? | 15 |
12 | 80.00% |
Average Collection size: |
| 416779 |
Type | Count |
Public | 5 |
Academic | 10 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 8 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2018 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | 1 | 2 | 2 | | | 3 | 1 | | 7 | 5.00 | 4 |
ILS Functionality | 9 |
| | | 1 | 1 | 1 | 2 | 4 | | | 7 | 5.78 | 6 |
Print Functionality | 9 |
| | | 1 | | 1 | | 4 | 2 | 1 | 7 | 6.78 | 7 |
Electronic Functionality | 8 |
| | 2 | 3 | 2 | | 1 | | | | 3 | 3.38 | 3 |
Company Satisfaction | 9 |
| 1 | 1 | 2 | | 1 | 2 | 2 | | | 3 | 4.44 | 5 |
Support Satisfaction | 9 |
1 | | 3 | | 1 | | | 3 | 1 | | 2 | 4.33 | 4 |
Support Improvement | 9 |
3 | 1 | 1 | 1 | 1 | 1 | 1 | | | | 0 | 2.33 | 2 |
Company Loyalty | 9 |
1 | | 1 | 1 | 3 | | | 2 | 1 | | 4 | 4.33 | 4 |
Open Source Interest | 8 |
2 | 1 | 1 | | | 1 | 1 | | 1 | 1 | 0 | 3.88 | 5 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
2 | 22.22% |
Considering new Interface | 9 |
0 | 0.00% |
System Installed on time? | 9 |
7 | 77.78% |
Average Collection size: |
| 237057 |
Type | Count |
Public | 2 |
Academic | 7 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 4 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 10 |
| | | | 1 | | 4 | 3 | 2 | | 6 | 6.50 | 7 |
ILS Functionality | 10 |
| | | | | 1 | 5 | 2 | 1 | 1 | 6 | 6.60 | 6 |
Print Functionality | 10 |
1 | | | | | | 2 | 2 | 3 | 2 | 8 | 6.80 | 8 |
Electronic Functionality | 10 |
| | | 1 | 3 | 2 | 1 | 3 | | | 4 | 5.20 | 5 |
Company Satisfaction | 9 |
| | | 1 | 2 | | 2 | 4 | | | 7 | 5.67 | 6 |
Support Satisfaction | 9 |
| | 1 | 1 | 1 | | 1 | 3 | 2 | | 7 | 5.78 | 7 |
Support Improvement | 10 |
| | 1 | | 3 | 5 | | | 1 | | 5 | 4.70 | 5 |
Company Loyalty | 10 |
| | | | | 1 | 2 | 5 | 2 | | 7 | 6.80 | 7 |
Open Source Interest | 10 |
3 | 3 | | | | 2 | 1 | | 1 | | 0 | 2.70 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 10 |
1 | 10.00% |
Considering new Interface | 10 |
0 | 0.00% |
System Installed on time? | 10 |
9 | 90.00% |
Average Collection size: |
| 306079 |
Type | Count |
Public | 3 |
Academic | 7 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 7 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 17 |
| | 1 | 2 | 1 | 2 | 4 | 4 | 1 | 2 | 6 | 5.88 | 6 |
ILS Functionality | 17 |
| 1 | | 2 | 2 | 2 | 4 | 3 | 3 | | 6 | 5.53 | 6 |
Print Functionality | 17 |
1 | | | 1 | 2 | 1 | | 5 | 6 | 1 | 8 | 6.35 | 7 |
Electronic Functionality | 17 |
2 | | 2 | 3 | 1 | 3 | 3 | 1 | 1 | 1 | 3 | 4.35 | 5 |
Company Satisfaction | 17 |
| | | 2 | 4 | | 3 | 2 | 5 | 1 | 8 | 6.06 | 6 |
Support Satisfaction | 17 |
1 | | 2 | | 1 | 1 | 3 | 4 | 4 | 1 | 7 | 5.88 | 7 |
Support Improvement | 17 |
1 | | 1 | | 3 | 4 | 3 | 3 | 2 | | 5 | 5.24 | 5 |
Company Loyalty | 17 |
| | 2 | | 1 | 3 | 2 | 5 | 2 | 2 | 7 | 6.12 | 7 |
Open Source Interest | 17 |
4 | 2 | 5 | | 2 | 3 | | | | 1 | 2 | 2.59 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 17 |
7 | 41.18% |
Considering new Interface | 17 |
0 | 0.00% |
System Installed on time? | 17 |
15 | 88.24% |
Average Collection size: |
| 293885 |
Type | Count |
Public | 7 |
Academic | 10 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 4 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 8 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
Alto | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 16 | 5.88 |
1 | | 8 | 5.38 | 0 | | 1 | | 4 | | 0 | | 0 | | 0 | |
ILSFunctionality | 16 | 5.63 |
1 | | 8 | 4.88 | 0 | | 1 | | 4 | | 0 | | 0 | | 0 | |
PrintFunctionality | 16 | 6.75 |
1 | | 8 | 6.88 | 0 | | 1 | | 4 | | 0 | | 0 | | 0 | |
ElectronicFunctionality | 16 | 4.00 |
1 | | 8 | 2.38 | 0 | | 1 | | 4 | | 0 | | 0 | | 0 | |
SatisfactionCustomerSupport | 16 | 6.50 |
1 | | 8 | 6.63 | 0 | | 1 | | 4 | | 0 | | 0 | | 0 | |
CompanyLoyalty | 16 | 6.13 |
1 | | 8 | 6.25 | 0 | | 1 | | 4 | | 0 | | 0 | | 0 | |
2015 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 16 |
2 | | | | 1 | 2 | 2 | 6 | 1 | 2 | 7 | 5.88 | 7 |
ILS Functionality | 16 |
| 2 | | 1 | 1 | 1 | 5 | 3 | 2 | 1 | 6 | 5.63 | 6 |
Print Functionality | 16 |
| | 1 | | 1 | 1 | 3 | 3 | 5 | 2 | 8 | 6.75 | 7 |
Electronic Functionality | 16 |
3 | 1 | | 1 | 3 | 2 | 4 | 2 | | | 6 | 4.00 | 5 |
Company Satisfaction | 16 |
1 | 1 | 1 | | | 1 | 4 | 3 | 3 | 2 | 6 | 5.94 | 7 |
Support Satisfaction | 16 |
| | 1 | 1 | | 2 | 1 | 7 | 2 | 2 | 7 | 6.50 | 7 |
Support Improvement | 15 |
1 | 1 | 2 | | | 5 | 2 | 3 | 1 | | 5 | 4.73 | 5 |
Company Loyalty | 16 |
2 | | 1 | | | 1 | 2 | 4 | 3 | 3 | 7 | 6.13 | 7 |
Open Source Interest | 16 |
4 | | 5 | 1 | 3 | 1 | 1 | | 1 | | 2 | 2.75 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 16 |
5 | 31.25% |
Considering new Interface | 16 |
1 | 6.25% |
System Installed on time? | 16 |
15 | 93.75% |
Average Collection size: |
| 367561 |
Type | Count |
Public | 6 |
Academic | 10 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 9 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2014 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 18 |
| | | 1 | 3 | 3 | 2 | 8 | 1 | | 7 | 5.89 | 7 |
ILS Functionality | 18 |
| | 2 | 1 | 1 | 4 | 2 | 5 | 3 | | 7 | 5.67 | 6 |
Print Functionality | 18 |
| | | 1 | 1 | | 2 | 9 | 5 | | 7 | 6.78 | 7 |
Electronic Functionality | 18 |
1 | 2 | 3 | 2 | 2 | 3 | 1 | 4 | | | 7 | 3.94 | 4 |
Company Satisfaction | 18 |
| | | | 4 | 3 | 3 | 6 | 2 | | 7 | 5.94 | 6 |
Support Satisfaction | 18 |
| | 2 | | 1 | 2 | 3 | 5 | 5 | | 7 | 6.17 | 7 |
Support Improvement | 18 |
| 1 | 3 | | 2 | 3 | 2 | 4 | 1 | 2 | 7 | 5.33 | 6 |
Company Loyalty | 18 |
1 | | | 4 | | 2 | 3 | 5 | 2 | 1 | 7 | 5.56 | 6 |
Open Source Interest | 17 |
6 | 1 | 3 | 1 | 4 | 1 | 1 | | | | 0 | 2.18 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 19 |
10 | 52.63% |
Considering new Interface | 19 |
2 | 10.53% |
System Installed on time? | 19 |
19 | 100.00% |
Average Collection size: |
| 518649 |
Type | Count |
Public | 7 |
Academic | 12 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 12 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2013 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 16 |
| | | 1 | | 2 | 3 | 7 | 3 | | 7 | 6.50 | 7 |
ILS Functionality | 16 |
| | | 2 | 1 | 1 | 4 | 3 | 4 | 1 | 6 | 6.31 | 7 |
Print Functionality | 15 |
| | | | | 1 | 1 | 2 | 10 | 1 | 8 | 7.60 | 8 |
Electronic Functionality | 16 |
| 1 | 2 | | 3 | 4 | 3 | 2 | 1 | | 5 | 4.81 | 5 |
Company Satisfaction | 16 |
| | | 2 | 1 | 1 | 4 | 4 | 4 | | 6 | 6.19 | 7 |
Support Satisfaction | 16 |
| | | 1 | 2 | 1 | 5 | 3 | 4 | | 6 | 6.19 | 6 |
Support Improvement | 16 |
| | 1 | 1 | 2 | 5 | 3 | 3 | 1 | | 5 | 5.31 | 5 |
Company Loyalty | 16 |
| | | 1 | 1 | 2 | 3 | 5 | 3 | 1 | 7 | 6.44 | 7 |
Open Source Interest | 16 |
4 | 1 | 4 | 3 | 1 | 3 | | | | | 0 | 2.31 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 16 |
5 | 31.25% |
Considering new Interface | 16 |
1 | 6.25% |
System Installed on time? | 16 |
14 | 87.50% |
Average Collection size: |
| 456542 |
Type | Count |
Public | 7 |
Academic | 7 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 9 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2012 Survey Results |
Product: Alto |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 19 |
| | | 2 | 2 | 2 | 7 | 5 | 1 | | 6 | 5.74 | 6 |
ILS Functionality | 19 |
| | 1 | 5 | | 2 | 4 | 5 | 2 | | 3 | 5.37 | 6 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 19 |
| | | 3 | 2 | 4 | 5 | 1 | 4 | | 6 | 5.58 | 6 |
Support Satisfaction | 19 |
| | | 1 | 3 | 3 | 6 | 2 | 4 | | 6 | 5.89 | 6 |
Support Improvement | 19 |
| | | 2 | 6 | 6 | 1 | 3 | | 1 | 4 | 5.05 | 5 |
Company Loyalty | 19 |
| | 2 | 2 | 1 | 3 | 7 | 3 | 1 | | 6 | 5.26 | 6 |
Open Source Interest | 17 |
1 | 3 | 7 | 1 | 3 | 1 | | | 1 | | 2 | 2.65 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 19 |
6 | 31.58% |
Considering new Interface | 19 |
3 | 15.79% |
System Installed on time? | 19 |
19 | 100.00% |
Average Collection size: |
| 523931 |
Type | Count |
Public | 9 |
Academic | 10 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 8 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
1 Responses for Alto in 2011 |
0 Responses for Alto in 2010 |
0 Responses for Alto in 2009 |
0 Responses for Alto in 2008 |
0 Responses for Alto in 2007 |
2019 : gen: 4.87 company 3.87 loyalty 3.71 support 3.73
2018 : gen: 5.00 company 4.44 loyalty 4.33 support 4.33
2017 : gen: 6.50 company 5.67 loyalty 6.80 support 5.78
2016 : gen: 5.88 company 6.06 loyalty 6.12 support 5.88
2015 : gen: 5.88 company 5.94 loyalty 6.13 support 6.50
2014 : gen: 5.89 company 5.94 loyalty 5.56 support 6.17
2013 : gen: 6.50 company 6.19 loyalty 6.44 support 6.19
2012 : gen: 5.74 company 5.58 loyalty 5.26 support 5.89
Comments
Account managers never stay long enough to achieve anything; new support staff are short on knowledge.
(Type: Academic)
We didn't have this ILS 12 months ago so we could not answer the question on whether it was better or worse.
(Type: Academic)
Likely to migrate 2018 so actively horizon-scanning now; we are looking ideally for a next generation LSP like system that fully integrates management of print and electronic resources and includes a discovery layer. From a UK perspective one product clearly leads the field but we would hope that the next 12 months or so will see viable alternatives emerge. Our current LMS provider is working hard on developing their product but we feel that they are playing catchup and have some way to go. We are concerned by the seemingly relentless trend of merger and consolidation within the Library Tech industry and worry about the resultant restriction of choice within the market.
(Type: Academic)
Capita is expensive for the service offered and the product is not user friendly enough to run without lots of support. Areas such as setting up rules are old-fashioned and cumbersome and the company charges extra for its web client interface, although this is still under development.
(Type: Public)