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Statistical Report for Alto

0 Responses for Alto in 2023

0 Responses for Alto in 2022

0 Responses for Alto in 2021

4 Responses for Alto in 2020


2019 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 4 1 3 3 2 1 34.875
ILS Functionality15 1 3 3 6 1 1 65.006
Print Functionality15 1 4 3 4 2 1 46.006
Electronic Functionality15 1 2 4 4 2 1 1 33.804
Company Satisfaction15 1 1 1 3 4 1 3 1 43.874
Support Satisfaction15 2 2 1 1 2 3 2 2 53.734
Support Improvement15 3 2 3 2 2 2 1 03.273
Company Loyalty14 1 1 2 3 4 3 53.715
Open Source Interest14 3 2 1 3 1 1 1 1 1 03.644

CategoryTotalYespercent
Considering new ILS15 746.67%
Considering new Interface15 16.67%
System Installed on time?15 1280.00%

Average Collection size: 416779

TypeCount
Public5
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 3 1 75.004
ILS Functionality9 1 1 1 2 4 75.786
Print Functionality9 1 1 4 2 1 76.787
Electronic Functionality8 2 3 2 1 33.383
Company Satisfaction9 1 1 2 1 2 2 34.445
Support Satisfaction9 1 3 1 3 1 24.334
Support Improvement9 3 1 1 1 1 1 1 02.332
Company Loyalty9 1 1 1 3 2 1 44.334
Open Source Interest8 2 1 1 1 1 1 1 03.885

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 777.78%

Average Collection size: 237057

TypeCount
Public2
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 4 3 2 66.507
ILS Functionality10 1 5 2 1 1 66.606
Print Functionality10 1 2 2 3 2 86.808
Electronic Functionality10 1 3 2 1 3 45.205
Company Satisfaction9 1 2 2 4 75.676
Support Satisfaction9 1 1 1 1 3 2 75.787
Support Improvement10 1 3 5 1 54.705
Company Loyalty10 1 2 5 2 76.807
Open Source Interest10 3 3 2 1 1 02.701

CategoryTotalYespercent
Considering new ILS10 110.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 306079

TypeCount
Public3
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 1 2 1 2 4 4 1 2 65.886
ILS Functionality17 1 2 2 2 4 3 3 65.536
Print Functionality17 1 1 2 1 5 6 1 86.357
Electronic Functionality17 2 2 3 1 3 3 1 1 1 34.355
Company Satisfaction17 2 4 3 2 5 1 86.066
Support Satisfaction17 1 2 1 1 3 4 4 1 75.887
Support Improvement17 1 1 3 4 3 3 2 55.245
Company Loyalty17 2 1 3 2 5 2 2 76.127
Open Source Interest17 4 2 5 2 3 1 22.592

CategoryTotalYespercent
Considering new ILS17 741.18%
Considering new Interface17 00.00%
System Installed on time?17 1588.24%

Average Collection size: 293885

TypeCount
Public7
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0004
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

AltoallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS165.88 185.38014000
ILSFunctionality165.63 184.88014000
PrintFunctionality166.75 186.88014000
ElectronicFunctionality164.00 182.38014000
SatisfactionCustomerSupport166.50 186.63014000
CompanyLoyalty166.13 186.25014000



2015 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 2 1 2 2 6 1 2 75.887
ILS Functionality16 2 1 1 1 5 3 2 1 65.636
Print Functionality16 1 1 1 3 3 5 2 86.757
Electronic Functionality16 3 1 1 3 2 4 2 64.005
Company Satisfaction16 1 1 1 1 4 3 3 2 65.947
Support Satisfaction16 1 1 2 1 7 2 2 76.507
Support Improvement15 1 1 2 5 2 3 1 54.735
Company Loyalty16 2 1 1 2 4 3 3 76.137
Open Source Interest16 4 5 1 3 1 1 1 22.752

CategoryTotalYespercent
Considering new ILS16 531.25%
Considering new Interface16 16.25%
System Installed on time?16 1593.75%

Average Collection size: 367561

TypeCount
Public6
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 3 3 2 8 1 75.897
ILS Functionality18 2 1 1 4 2 5 3 75.676
Print Functionality18 1 1 2 9 5 76.787
Electronic Functionality18 1 2 3 2 2 3 1 4 73.944
Company Satisfaction18 4 3 3 6 2 75.946
Support Satisfaction18 2 1 2 3 5 5 76.177
Support Improvement18 1 3 2 3 2 4 1 2 75.336
Company Loyalty18 1 4 2 3 5 2 1 75.566
Open Source Interest17 6 1 3 1 4 1 1 02.182

CategoryTotalYespercent
Considering new ILS19 1052.63%
Considering new Interface19 210.53%
System Installed on time?19 19100.00%

Average Collection size: 518649

TypeCount
Public7
Academic12
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2013 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 3 7 3 76.507
ILS Functionality16 2 1 1 4 3 4 1 66.317
Print Functionality15 1 1 2 10 1 87.608
Electronic Functionality16 1 2 3 4 3 2 1 54.815
Company Satisfaction16 2 1 1 4 4 4 66.197
Support Satisfaction16 1 2 1 5 3 4 66.196
Support Improvement16 1 1 2 5 3 3 1 55.315
Company Loyalty16 1 1 2 3 5 3 1 76.447
Open Source Interest16 4 1 4 3 1 3 02.312

CategoryTotalYespercent
Considering new ILS16 531.25%
Considering new Interface16 16.25%
System Installed on time?16 1487.50%

Average Collection size: 456542

TypeCount
Public7
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0002
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 2 7 5 1 65.746
ILS Functionality19 1 5 2 4 5 2 35.376
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction19 3 2 4 5 1 4 65.586
Support Satisfaction19 1 3 3 6 2 4 65.896
Support Improvement19 2 6 6 1 3 1 45.055
Company Loyalty19 2 2 1 3 7 3 1 65.266
Open Source Interest17 1 3 7 1 3 1 1 22.652

CategoryTotalYespercent
Considering new ILS19 631.58%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 523931

TypeCount
Public9
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


1 Responses for Alto in 2011

0 Responses for Alto in 2010

0 Responses for Alto in 2009

0 Responses for Alto in 2008

0 Responses for Alto in 2007

2019 : gen: 4.87 company 3.87 loyalty 3.71 support 3.73

2018 : gen: 5.00 company 4.44 loyalty 4.33 support 4.33

2017 : gen: 6.50 company 5.67 loyalty 6.80 support 5.78

2016 : gen: 5.88 company 6.06 loyalty 6.12 support 5.88

2015 : gen: 5.88 company 5.94 loyalty 6.13 support 6.50

2014 : gen: 5.89 company 5.94 loyalty 5.56 support 6.17

2013 : gen: 6.50 company 6.19 loyalty 6.44 support 6.19

2012 : gen: 5.74 company 5.58 loyalty 5.26 support 5.89

Comments

Account managers never stay long enough to achieve anything; new support staff are short on knowledge. (Type: Academic)

We didn't have this ILS 12 months ago so we could not answer the question on whether it was better or worse. (Type: Academic)

Likely to migrate 2018 so actively horizon-scanning now; we are looking ideally for a next generation LSP like system that fully integrates management of print and electronic resources and includes a discovery layer. From a UK perspective one product clearly leads the field but we would hope that the next 12 months or so will see viable alternatives emerge. Our current LMS provider is working hard on developing their product but we feel that they are playing catchup and have some way to go. We are concerned by the seemingly relentless trend of merger and consolidation within the Library Tech industry and worry about the resultant restriction of choice within the market. (Type: Academic)

Capita is expensive for the service offered and the product is not user friendly enough to run without lots of support. Areas such as setting up rules are old-fashioned and cumbersome and the company charges extra for its web client interface, although this is still under development. (Type: Public)

ILS