Statistical Report for Amlib
| 1 Responses for Amlib in 2023 |
| 1 Responses for Amlib in 2022 |
| 2 Responses for Amlib in 2021 |
| 3 Responses for Amlib in 2020 |
| 5 Responses for Amlib in 2019 |
| 2 Responses for Amlib in 2018 |
| 2017 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| 1 | | 1 | 1 | | | 3 | | | 7 | 4.83 | 7 |
|---|
| ILS Functionality | 7 |
| | 1 | 1 | 2 | | | 3 | | | 7 | 4.86 | 4 |
|---|
| Print Functionality | 7 |
| | | | 2 | | 2 | 3 | | | 7 | 5.86 | 6 |
|---|
| Electronic Functionality | 7 |
1 | | 1 | 2 | 1 | | 1 | 1 | | | 3 | 3.57 | 3 |
|---|
| Company Satisfaction | 7 |
1 | 1 | | | 2 | | 1 | 2 | | | 4 | 4.14 | 4 |
|---|
| Support Satisfaction | 7 |
| | | | 2 | 1 | 1 | 3 | | | 7 | 5.71 | 6 |
|---|
| Support Improvement | 6 |
| | 2 | | 1 | 1 | 1 | | 1 | | 2 | 4.50 | 5 |
|---|
| Company Loyalty | 7 |
2 | 1 | 1 | 1 | | | | | 1 | 1 | 0 | 3.29 | 2 |
|---|
| Open Source Interest | 7 |
3 | 2 | | | 2 | | | | | | 0 | 1.43 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
6 | 85.71% |
|---|
| Considering new Interface | 7 |
1 | 14.29% |
|---|
| System Installed on time? | 7 |
5 | 71.43% |
|---|
| Average Collection size: |
| 44962 |
|---|
| Type | Count |
|---|
| Public | 7 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| 1 | 2 | 3 | | 2 | 3 | | 2 | 1 | 3 | 4.79 | 5 |
|---|
| ILS Functionality | 13 |
| 1 | 2 | 2 | 3 | 1 | 1 | | 2 | 1 | 4 | 4.54 | 4 |
|---|
| Print Functionality | 12 |
| | 1 | 3 | 1 | 1 | 3 | | 3 | | 3 | 5.17 | 6 |
|---|
| Electronic Functionality | 13 |
3 | 2 | 4 | | 1 | 1 | 1 | | 1 | | 2 | 2.54 | 2 |
|---|
| Company Satisfaction | 14 |
| 2 | 3 | 1 | | 2 | 3 | 1 | 1 | 1 | 2 | 4.50 | 5 |
|---|
| Support Satisfaction | 14 |
| 2 | | | 3 | 2 | 3 | 2 | 1 | 1 | 4 | 5.21 | 6 |
|---|
| Support Improvement | 13 |
| 2 | | | 3 | 4 | 2 | | 1 | 1 | 5 | 4.85 | 5 |
|---|
| Company Loyalty | 14 |
3 | 1 | 2 | | 3 | 2 | 3 | | | | 0 | 3.21 | 4 |
|---|
| Open Source Interest | 13 |
6 | 2 | 2 | 2 | 1 | | | | | | 0 | 1.23 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
8 | 57.14% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
12 | 85.71% |
|---|
| Average Collection size: |
| 50450 |
|---|
| Type | Count |
|---|
| Public | 14 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
| Amlib | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 19 | 4.42 |
0 | | 0 | | 0 | | 17 | 4.71 | 1 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 19 | 4.95 |
0 | | 0 | | 0 | | 17 | 5.29 | 1 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 18 | 5.50 |
0 | | 0 | | 0 | | 16 | 5.50 | 1 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 18 | 3.72 |
0 | | 0 | | 0 | | 16 | 4.00 | 1 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 19 | 5.32 |
0 | | 0 | | 0 | | 17 | 5.59 | 1 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 19 | 4.00 |
0 | | 0 | | 0 | | 17 | 4.18 | 1 | | 0 | | 0 | | 0 | |
|---|
| 2015 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| 2 | 3 | 3 | 2 | 3 | 2 | 1 | 2 | 1 | 2 | 4.42 | 4 |
|---|
| ILS Functionality | 19 |
| 2 | 2 | 2 | 1 | 4 | 4 | | 2 | 2 | 5 | 4.95 | 5 |
|---|
| Print Functionality | 18 |
| | 2 | | 4 | 4 | 3 | 1 | 2 | 2 | 4 | 5.50 | 5 |
|---|
| Electronic Functionality | 18 |
| 5 | 3 | 2 | 2 | 2 | | 1 | 2 | 1 | 1 | 3.72 | 3 |
|---|
| Company Satisfaction | 19 |
| 1 | 1 | 1 | 6 | 4 | 1 | 1 | 3 | 1 | 4 | 5.05 | 5 |
|---|
| Support Satisfaction | 19 |
| 1 | 1 | 1 | 5 | 3 | | 5 | 2 | 1 | 4 | 5.32 | 5 |
|---|
| Support Improvement | 18 |
| 1 | 1 | 1 | 4 | 5 | 2 | 2 | 1 | 1 | 5 | 5.00 | 5 |
|---|
| Company Loyalty | 19 |
2 | 2 | | 2 | 4 | 6 | | 2 | 1 | | 5 | 4.00 | 4 |
|---|
| Open Source Interest | 19 |
9 | 2 | 3 | 1 | 4 | | | | | | 0 | 1.42 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
11 | 55.00% |
|---|
| Considering new Interface | 20 |
2 | 10.00% |
|---|
| System Installed on time? | 20 |
18 | 90.00% |
|---|
| Average Collection size: |
| 55191 |
|---|
| Type | Count |
|---|
| Public | 20 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 15 |
| | | | 5 | 4 | 2 | 3 | 1 | | 4 | 5.40 | 5 |
|---|
| ILS Functionality | 15 |
| | 2 | 1 | 3 | 1 | 3 | 4 | | 1 | 7 | 5.27 | 6 |
|---|
| Print Functionality | 15 |
| | 1 | 1 | 1 | 2 | 4 | 2 | 2 | 2 | 6 | 6.07 | 6 |
|---|
| Electronic Functionality | 15 |
| 1 | 2 | 3 | 3 | 2 | 1 | 1 | 1 | 1 | 3 | 4.40 | 4 |
|---|
| Company Satisfaction | 14 |
| 1 | | | 2 | 5 | 3 | 2 | 1 | | 5 | 5.29 | 5 |
|---|
| Support Satisfaction | 15 |
| 1 | | 1 | 1 | 4 | 4 | 3 | 1 | | 5 | 5.40 | 6 |
|---|
| Support Improvement | 14 |
| 1 | 1 | 2 | 3 | 2 | 3 | | 2 | | 4 | 4.64 | 5 |
|---|
| Company Loyalty | 14 |
| 1 | 1 | 3 | 4 | 2 | | 1 | 2 | | 4 | 4.36 | 4 |
|---|
| Open Source Interest | 13 |
2 | 5 | | | 3 | 2 | | | 1 | | 1 | 2.69 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 15 |
11 | 73.33% |
|---|
| Considering new Interface | 15 |
4 | 26.67% |
|---|
| System Installed on time? | 15 |
12 | 80.00% |
|---|
| Average Collection size: |
| 68538 |
|---|
| Type | Count |
|---|
| Public | 14 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| 1 | | 2 | 1 | 3 | 4 | 3 | 1 | 1 | 6 | 5.50 | 6 |
|---|
| ILS Functionality | 16 |
| | 2 | 1 | | 5 | | 2 | 6 | | 8 | 5.88 | 7 |
|---|
| Print Functionality | 16 |
| | | 2 | 1 | 5 | 2 | | 5 | 1 | 5 | 6.00 | 6 |
|---|
| Electronic Functionality | 16 |
| 2 | 2 | 1 | 4 | 3 | 2 | | 2 | | 4 | 4.25 | 4 |
|---|
| Company Satisfaction | 16 |
| 1 | | | 1 | 4 | 2 | 4 | 2 | 2 | 5 | 6.19 | 7 |
|---|
| Support Satisfaction | 16 |
1 | | | | 1 | 2 | 3 | 4 | 3 | 2 | 7 | 6.38 | 7 |
|---|
| Support Improvement | 16 |
1 | | | | 1 | 7 | 3 | 1 | 2 | 1 | 5 | 5.56 | 5 |
|---|
| Company Loyalty | 16 |
| 1 | | | 2 | 7 | 1 | 1 | 1 | 3 | 5 | 5.75 | 5 |
|---|
| Open Source Interest | 16 |
5 | 1 | 3 | | 1 | 3 | 2 | | 1 | | 0 | 2.88 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
8 | 50.00% |
|---|
| Considering new Interface | 16 |
4 | 25.00% |
|---|
| System Installed on time? | 16 |
16 | 100.00% |
|---|
| Average Collection size: |
| 66232 |
|---|
| Type | Count |
|---|
| Public | 12 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
1 | | | 1 | 2 | 1 | 4 | 8 | 3 | | 7 | 6.00 | 7 |
|---|
| ILS Functionality | 20 |
1 | | 1 | | 1 | | 6 | 8 | 3 | | 7 | 6.10 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 20 |
| | | | 3 | 4 | 4 | 5 | 4 | | 7 | 6.15 | 6 |
|---|
| Support Satisfaction | 20 |
| | | | 4 | 3 | 5 | 2 | 6 | | 8 | 6.15 | 6 |
|---|
| Support Improvement | 20 |
| | | 2 | 3 | 3 | 3 | 6 | 1 | 2 | 7 | 5.95 | 6 |
|---|
| Company Loyalty | 20 |
| 1 | | 3 | 1 | 2 | 3 | 4 | 3 | 3 | 7 | 6.05 | 7 |
|---|
| Open Source Interest | 20 |
6 | | 2 | 1 | 4 | 5 | 1 | 1 | | | 0 | 3.05 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
6 | 27.27% |
|---|
| Considering new Interface | 22 |
4 | 18.18% |
|---|
| System Installed on time? | 22 |
20 | 90.91% |
|---|
| Average Collection size: |
| 195765 |
|---|
| Type | Count |
|---|
| Public | 22 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 13 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 12 |
1 | | 1 | | 1 | 2 | 1 | 2 | 1 | 3 | 9 | 5.92 | 7 |
|---|
| ILS Functionality | 10 |
| | 1 | 1 | | | 3 | | 3 | 2 | 6 | 6.50 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 12 |
| | 1 | | 3 | 1 | 2 | 1 | 1 | 3 | 4 | 6.08 | 6 |
|---|
| Support Satisfaction | 12 |
| | 1 | 2 | | 2 | 1 | 2 | 3 | 1 | 8 | 5.92 | 7 |
|---|
| Support Improvement | 12 |
| 1 | 2 | 1 | | 5 | | 2 | 1 | | 5 | 4.58 | 5 |
|---|
| Company Loyalty | 12 |
| | 1 | | 1 | 3 | 1 | 1 | 3 | 2 | 5 | 6.33 | 7 |
|---|
| Open Source Interest | 12 |
5 | 1 | 2 | 1 | | 2 | | 1 | | | 0 | 2.08 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 12 |
3 | 25.00% |
|---|
| Considering new Interface | 12 |
2 | 16.67% |
|---|
| System Installed on time? | 12 |
11 | 91.67% |
|---|
| Average Collection size: |
| 85562 |
|---|
| Type | Count |
|---|
| Public | 12 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 10 |
| | | | | 1 | 2 | 4 | 2 | 1 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 10 |
| | | | 1 | 1 | 3 | 2 | 2 | 1 | 6 | 6.60 | 7 |
|---|
| Support Satisfaction | 10 |
| | | 1 | 1 | 1 | 1 | 2 | 3 | 1 | 8 | 6.50 | 7 |
|---|
| Support Improvement | 10 |
| | | 1 | 2 | 2 | 1 | 3 | | 1 | 7 | 5.70 | 6 |
|---|
| Company Loyalty | 10 |
| | | 2 | 1 | 1 | 2 | | 1 | 3 | 9 | 6.20 | 6 |
|---|
| Open Source Interest | 10 |
2 | 2 | 2 | 1 | | | 1 | 1 | 1 | | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
3 | 30.00% |
|---|
| Considering new Interface | 10 |
1 | 10.00% |
|---|
| System Installed on time? | 10 |
10 | 100.00% |
|---|
| Average Collection size: |
| 64997 |
|---|
| Type | Count |
|---|
| Public | 10 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Amlib |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | 1 | 1 | 4 | 1 | | 7 | 6.71 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | 1 | | 2 | 1 | 3 | | 8 | 6.71 | 7 |
|---|
| Support Satisfaction | 7 |
| | | | | | 2 | 3 | 2 | | 7 | 7.00 | 7 |
|---|
| Support Improvement | 7 |
| | | | 2 | 2 | 2 | 1 | | | 4 | 5.29 | 5 |
|---|
| Company Loyalty | 7 |
| | | | 1 | | 3 | 2 | | 1 | 6 | 6.43 | 6 |
|---|
| Open Source Interest | 7 |
1 | 3 | | | 2 | 1 | | | | | 1 | 2.29 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| 5 Responses for Amlib in 2008 |
| 5 Responses for Amlib in 2007 |
2017 : gen: 4.83 company 4.14 loyalty 3.29 support 5.71
2016 : gen: 4.79 company 4.50 loyalty 3.21 support 5.21
2015 : gen: 4.42 company 5.05 loyalty 4.00 support 5.32
2014 : gen: 5.40 company 5.29 loyalty 4.36 support 5.40
2013 : gen: 5.50 company 6.19 loyalty 5.75 support 6.38
2012 : gen: 6.00 company 6.15 loyalty 6.05 support 6.15
2011 : gen: 5.92 company 6.08 loyalty 6.33 support 5.92
2010 : gen: 7.00 company 6.60 loyalty 6.20 support 6.50
2009 : gen: 6.71 company 6.71 loyalty 6.43 support 7.00
Comments
Unable to comment because of confidential Tender process underway.
(Type: Public)
We've recently decided that OCLC's motto should be "It'll be fixed in the next upgrade" and we have ordered T-shirts to distribute to all OCLC customers.
(Type: Public)
We have been made aware the product is no longer being developed, therefore a change of LMS is essential in the next few years
(Type: Public)
50k items across the 5 libraries in the Shire. As part of the [...] Consortium we will be implementing a new LMS in 2016
(Type: Public)
AMLIB very dated and requires old versions of Windows to operate.
(Type: Public)
Looks like a number of public libraries are moving to Spydus in Western Australia - already Perth, Armadale and Rockingham in the past year.
At the moment the most fully featured LMS for our needs.
OCLC WMS still has many shortcomings as a product that is in the process of being built, having seen it in action at Cambridge Library.
(Type: Public)
SirsiDynix has a great online catalogue and interface for the public.
(Type: Public)
We're right on the cusp of moving from Amlib (OCLC) to Spydus10 (Civica) so I've based my answers on what we're using right now, today, as we do not have sufficient operating experience with Spydus10 to respond accurately.
(Type: Public)
Have heard mostly bad feedback regarding WorldShare from libraries. LIBERO is the only solution which is available 100% cloud based which is a big positive. Spydus have a big customer base in WA but are not yet entirely cloud based. [...]
(Type: Public)
We are a very small public library and AMLIB services our need well.
(Type: Public)
We have been using AMLIB since 1995; Infovision was sold to OCLC , so company interaction in this period has been confined to requests for upgrades etc. Mostly OK, definitely very professional.
(Type: Public)