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Statistical Report for BOOK-IT

2 Responses for BOOK-IT in 2024

2 Responses for BOOK-IT in 2023

5 Responses for BOOK-IT in 2022

4 Responses for BOOK-IT in 2021

5 Responses for BOOK-IT in 2020

4 Responses for BOOK-IT in 2019

2018 Survey Results
Product: BOOK-IT		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1			4	1		7	6.67	7
ILS Functionality	6					1			4	1		7	6.67	7
Print Functionality	6			1		1		1	1	2		8	5.83	7
Electronic Functionality	6	1		1			1	1	1	1		0	4.67	6
Company Satisfaction	6				1			2	2	1		6	6.17	7
Support Satisfaction	6			1				2		3		8	6.33	8
Support Improvement	6					2	2			2		4	5.67	5
Company Loyalty	6							1	3	1	1	7	7.33	7
Open Source Interest	6	1	1	1		1		1			1	0	3.67	4

Category	Total	Yes	percent
Considering new ILS	6	1	16.67%
Considering new Interface	6	0	0.00%
System Installed on time?	6	4	66.67%

Average Collection size:		229833

Type	Count
Public	5
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2017 Survey Results
Product: BOOK-IT		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6						1	2	1	1	1	6	6.83	7
ILS Functionality	6						1	1	2	1	1	7	7.00	7
Print Functionality	6					1	1	1	1	1	1	4	6.50	7
Electronic Functionality	6	1				1		2	2			6	5.00	6
Company Satisfaction	6					1	1	2	1		1	6	6.17	6
Support Satisfaction	6					1		2	1	1	1	6	6.67	7
Support Improvement	6				1	2	1	1		1		4	5.00	5
Company Loyalty	6	1						2	2	1		6	5.67	7
Open Source Interest	6	1	2	1				1			1	1	3.17	2

Category	Total	Yes	percent
Considering new ILS	6	2	33.33%
Considering new Interface	6	1	16.67%
System Installed on time?	6	6	100.00%

Average Collection size:		468160

Type	Count
Public	5
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: BOOK-IT		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13					4	1	2	2	4		4	6.08	6
ILS Functionality	13					1	4	3	2	3		5	6.15	6
Print Functionality	13	3	1	2			1	1	4	1		7	4.00	5
Electronic Functionality	12	1	1		2	3	1	2	1	1		4	4.25	4
Company Satisfaction	13		3	1	1	1	3		1	3		1	4.46	5
Support Satisfaction	13		1		1	1		2	3	5		8	6.23	7
Support Improvement	13			1	2	3	4		2		1	5	4.85	5
Company Loyalty	13		2		1	1		4	2	2	1	6	5.54	6
Open Source Interest	13	3	2	1		3	1		1	1	1	0	3.46	4

Category	Total	Yes	percent
Considering new ILS	13	6	46.15%
Considering new Interface	13	1	7.69%
System Installed on time?	13	11	84.62%

Average Collection size:		256885

Type	Count
Public	12
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	6
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

BOOK-IT	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	4		1		0		0		1		0		1		0		0
ILSFunctionality	4		1		0		0		1		0		1		0		0
PrintFunctionality	4		1		0		0		1		0		1		0		0
ElectronicFunctionality	4		1		0		0		1		0		1		0		0
SatisfactionCustomerSupport	4		1		0		0		1		0		1		0		0
CompanyLoyalty	4		1		0		0		1		0		1		0		0

4 Responses for BOOK-IT in 2015

5 Responses for BOOK-IT in 2014

3 Responses for BOOK-IT in 2013

2012 Survey Results
Product: BOOK-IT		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6							2	2	1	1	6	7.17	7
ILS Functionality	6							2	1	2	1	6	7.33	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	6						1	2		2	1	6	7.00	8
Support Satisfaction	6						1	1	1	2	1	8	7.17	8
Support Improvement	6					2	3		1			5	5.00	5
Company Loyalty	5	1						1			3	9	6.60	9
Open Source Interest	6	2	1				2		1			0	3.00	5

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	2	33.33%
System Installed on time?	6	5	83.33%

Average Collection size:		304030

Type	Count
Public	5
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

4 Responses for BOOK-IT in 2011

3 Responses for BOOK-IT in 2010

0 Responses for BOOK-IT in 2009

0 Responses for BOOK-IT in 2008

0 Responses for BOOK-IT in 2007

2018 : gen: 6.67 company 6.17 loyalty 7.33 support 6.33

2017 : gen: 6.83 company 6.17 loyalty 5.67 support 6.67

2016 : gen: 6.08 company 4.46 loyalty 5.54 support 6.23

2012 : gen: 7.17 company 7.00 loyalty 6.60 support 7.17

Comments

This question is not made up correct in your survey: Has the customer support for this ILS gotten better or gotten worse in the last year? 0=Worse 9=Better There is no need for more than two options, better or worse. (Type: Public)

ILS

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