Statistical Report for Circulation Plus
| 0 Responses for Circulation Plus in 2022 |
| 0 Responses for Circulation Plus in 2021 |
| 1 Responses for Circulation Plus in 2020 |
| 0 Responses for Circulation Plus in 2019 |
| 0 Responses for Circulation Plus in 2018 |
| 2 Responses for Circulation Plus in 2017 |
| 5 Responses for Circulation Plus in 2016 |
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
| Circulation Plus | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 9 | 4.89 |
1 | | 0 | | 0 | | 6 | 4.67 | 0 | | 0 | | 2 | | 0 | |
|---|
| ILSFunctionality | 9 | 4.67 |
1 | | 0 | | 0 | | 6 | 4.17 | 0 | | 0 | | 2 | | 0 | |
|---|
| PrintFunctionality | 9 | 5.11 |
1 | | 0 | | 0 | | 6 | 4.50 | 0 | | 0 | | 2 | | 0 | |
|---|
| ElectronicFunctionality | 7 | 3.00 |
1 | | 0 | | 0 | | 5 | 2.80 | 0 | | 0 | | 1 | | 0 | |
|---|
| SatisfactionCustomerSupport | 9 | 5.22 |
1 | | 0 | | 0 | | 6 | 5.83 | 0 | | 0 | | 2 | | 0 | |
|---|
| CompanyLoyalty | 8 | 3.75 |
1 | | 0 | | 0 | | 5 | 4.80 | 0 | | 0 | | 2 | | 0 | |
|---|
| 2015 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| 1 | 2 | | | 1 | 2 | 2 | 1 | | 2 | 4.89 | 6 |
|---|
| ILS Functionality | 9 |
| 1 | 3 | | | | 1 | 3 | 1 | | 2 | 4.67 | 6 |
|---|
| Print Functionality | 9 |
1 | | | 2 | | 2 | | 2 | 2 | | 3 | 5.11 | 5 |
|---|
| Electronic Functionality | 7 |
2 | 1 | 1 | | | 1 | 1 | 1 | | | 0 | 3.00 | 2 |
|---|
| Company Satisfaction | 9 |
1 | | 1 | | 1 | | 3 | 3 | | | 6 | 5.00 | 6 |
|---|
| Support Satisfaction | 9 |
| 2 | | | 1 | 1 | | 4 | 1 | | 7 | 5.22 | 7 |
|---|
| Support Improvement | 9 |
| | | | 2 | 4 | 2 | | 1 | | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 8 |
2 | | 1 | 1 | 1 | | 1 | 1 | 1 | | 0 | 3.75 | 4 |
|---|
| Open Source Interest | 9 |
1 | 1 | | 1 | 2 | 1 | 1 | 1 | 1 | | 4 | 4.22 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 9 |
4 | 44.44% |
|---|
| Considering new Interface | 9 |
0 | 0.00% |
|---|
| System Installed on time? | 9 |
7 | 77.78% |
|---|
| Average Collection size: |
| 39427 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 1 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | | | 1 | | 1 | 1 | 3 | 9 | 7.83 | 9 |
|---|
| ILS Functionality | 6 |
| | | 1 | | | | 1 | 1 | 3 | 9 | 7.50 | 9 |
|---|
| Print Functionality | 6 |
| | | | | 1 | | 1 | 1 | 3 | 9 | 7.83 | 9 |
|---|
| Electronic Functionality | 5 |
| | 1 | | | | | 1 | 2 | 1 | 8 | 6.80 | 8 |
|---|
| Company Satisfaction | 6 |
1 | | | | | 1 | | | 1 | 3 | 9 | 6.67 | 9 |
|---|
| Support Satisfaction | 6 |
1 | | | | | 1 | | | 1 | 3 | 9 | 6.67 | 9 |
|---|
| Support Improvement | 6 |
1 | | | | | 2 | | 1 | 1 | 1 | 5 | 5.67 | 7 |
|---|
| Company Loyalty | 6 |
1 | 1 | | | | | | | 2 | 2 | 8 | 5.83 | 8 |
|---|
| Open Source Interest | 6 |
2 | 1 | 1 | | 1 | 1 | | | | | 0 | 2.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
3 | 50.00% |
|---|
| Considering new Interface | 6 |
1 | 16.67% |
|---|
| System Installed on time? | 6 |
6 | 100.00% |
|---|
| Average Collection size: |
| 32135 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 0 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | 1 | | 2 | | 2 | 3 | 5 | | 8 | 6.38 | 7 |
|---|
| ILS Functionality | 13 |
| | 1 | | 3 | | 1 | 3 | 4 | 1 | 8 | 6.31 | 7 |
|---|
| Print Functionality | 13 |
| | | | | 1 | 4 | 1 | 7 | | 8 | 7.08 | 8 |
|---|
| Electronic Functionality | 13 |
2 | 1 | 3 | | 1 | 1 | 2 | | 3 | | 2 | 4.00 | 4 |
|---|
| Company Satisfaction | 13 |
| | | | | 1 | 1 | 4 | 3 | 4 | 7 | 7.62 | 8 |
|---|
| Support Satisfaction | 13 |
| | | | | 3 | 1 | 2 | 2 | 5 | 9 | 7.38 | 8 |
|---|
| Support Improvement | 13 |
| | | | | 6 | 3 | 1 | 2 | 1 | 5 | 6.15 | 6 |
|---|
| Company Loyalty | 13 |
1 | | | 2 | | 1 | 2 | | 3 | 4 | 9 | 6.38 | 8 |
|---|
| Open Source Interest | 12 |
3 | | | 1 | 2 | 1 | 1 | 2 | | 2 | 0 | 4.50 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
7 | 53.85% |
|---|
| Considering new Interface | 13 |
1 | 7.69% |
|---|
| System Installed on time? | 13 |
12 | 92.31% |
|---|
| Average Collection size: |
| 17029 |
|---|
| Type | Count |
|---|
| Public | 10 |
|---|
| Academic | 0 |
|---|
| School | 3 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 12 |
| | | 1 | 1 | 4 | | 2 | 3 | 1 | 5 | 6.17 | 7 |
|---|
| ILS Functionality | 12 |
| | 1 | 2 | 2 | 1 | | 3 | 2 | 1 | 7 | 5.58 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 12 |
| | | | | 2 | 1 | 5 | 4 | | 7 | 6.92 | 7 |
|---|
| Support Satisfaction | 12 |
| | | | | 2 | 1 | 3 | 4 | 2 | 8 | 7.25 | 8 |
|---|
| Support Improvement | 12 |
| | | | 1 | 6 | 2 | | 3 | | 5 | 5.83 | 5 |
|---|
| Company Loyalty | 12 |
1 | | 2 | | 1 | | 2 | 2 | 3 | 1 | 8 | 5.58 | 7 |
|---|
| Open Source Interest | 12 |
3 | 1 | 1 | 1 | 2 | 1 | 1 | | 1 | 1 | 0 | 3.50 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
5 | 38.46% |
|---|
| Considering new Interface | 13 |
0 | 0.00% |
|---|
| System Installed on time? | 13 |
11 | 84.62% |
|---|
| Average Collection size: |
| 23638 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| | | 3 | 2 | 2 | 2 | 1 | 4 | 2 | 8 | 6.00 | 6 |
|---|
| ILS Functionality | 15 |
| | 2 | 1 | 2 | 4 | | 1 | 4 | 1 | 5 | 5.53 | 5 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 16 |
| | | 1 | | 4 | 1 | 2 | 3 | 5 | 9 | 7.00 | 8 |
|---|
| Support Satisfaction | 16 |
| | | | | 5 | | 2 | 3 | 6 | 9 | 7.31 | 8 |
|---|
| Support Improvement | 15 |
| | | | 4 | 4 | 1 | 1 | 2 | 3 | 4 | 6.13 | 5 |
|---|
| Company Loyalty | 16 |
1 | 1 | | | 2 | 4 | | 2 | 2 | 4 | 5 | 5.94 | 7 |
|---|
| Open Source Interest | 16 |
4 | 2 | 2 | 1 | 3 | | | 2 | | 2 | 0 | 3.31 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
9 | 56.25% |
|---|
| Considering new Interface | 16 |
1 | 6.25% |
|---|
| System Installed on time? | 16 |
13 | 81.25% |
|---|
| Average Collection size: |
| 33681 |
|---|
| Type | Count |
|---|
| Public | 12 |
|---|
| Academic | 1 |
|---|
| School | 3 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 14 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| | | 1 | 2 | 3 | 1 | 8 | 3 | 5 | 7 | 6.83 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 22 |
| | | | 1 | 2 | 4 | 6 | 2 | 7 | 9 | 7.23 | 7 |
|---|
| Support Satisfaction | 23 |
| | | | 1 | 3 | 1 | 6 | 3 | 9 | 9 | 7.48 | 8 |
|---|
| Support Improvement | 22 |
1 | 1 | | | 3 | 6 | 1 | 6 | | 4 | 5 | 5.77 | 6 |
|---|
| Company Loyalty | 22 |
1 | | | | 4 | 3 | 2 | 2 | 5 | 5 | 8 | 6.45 | 7 |
|---|
| Open Source Interest | 22 |
8 | 2 | 2 | | 2 | 6 | | | | 2 | 0 | 2.82 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
12 | 50.00% |
|---|
| Considering new Interface | 24 |
3 | 12.50% |
|---|
| System Installed on time? | 24 |
23 | 95.83% |
|---|
| Average Collection size: |
| 25464 |
|---|
| Type | Count |
|---|
| Public | 23 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 23 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 38 |
2 | 2 | 1 | 2 | 2 | 1 | 3 | 7 | 9 | 9 | 8 | 6.39 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 38 |
1 | 2 | 1 | | 3 | 3 | 2 | 7 | 7 | 12 | 9 | 6.74 | 8 |
|---|
| Support Satisfaction | 38 |
3 | | | 2 | 1 | 1 | 1 | 5 | 10 | 15 | 9 | 7.13 | 8 |
|---|
| Support Improvement | 36 |
4 | | 1 | | 4 | 9 | 2 | 4 | 4 | 8 | 5 | 5.75 | 6 |
|---|
| Company Loyalty | 38 |
7 | 2 | 2 | 1 | 2 | | 3 | 3 | 4 | 14 | 9 | 5.63 | 7 |
|---|
| Open Source Interest | 37 |
8 | 3 | 6 | 5 | 4 | 4 | 1 | 2 | 1 | 3 | 0 | 3.27 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 38 |
17 | 44.74% |
|---|
| Considering new Interface | 38 |
2 | 5.26% |
|---|
| System Installed on time? | 38 |
34 | 89.47% |
|---|
| 2008 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
1 | 2 | | 2 | 3 | 2 | 2 | 4 | 2 | 2 | 7 | 5.20 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 20 |
| 3 | 1 | 2 | 1 | 1 | 2 | 5 | 2 | 3 | 7 | 5.50 | 7 |
|---|
| Support Satisfaction | 20 |
1 | 3 | 1 | | 1 | 2 | 1 | 5 | 1 | 5 | 7 | 5.65 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 20 |
6 | 3 | | | | 1 | | 6 | 2 | 2 | 0 | 4.20 | 7 |
|---|
| Open Source Interest | 20 |
6 | | 3 | 1 | 1 | 4 | | 3 | | 2 | 0 | 3.60 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
10 | 50.00% |
|---|
| Considering new Interface | 20 |
1 | 5.00% |
|---|
| System Installed on time? | 20 |
19 | 95.00% |
|---|
| 2007 Survey Results |
| Product: Circulation Plus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 52 |
1 | | 3 | | 1 | 5 | 6 | 10 | 10 | 16 | 9 | 7.02 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 62 |
| 2 | 3 | 3 | 5 | 4 | 9 | 11 | 12 | 13 | 9 | 6.47 | 7 |
|---|
| Support Satisfaction | 62 |
1 | 1 | 4 | 3 | 3 | 5 | 5 | 12 | 10 | 18 | 9 | 6.63 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 58 |
9 | 1 | 1 | 2 | 1 | 4 | 2 | 12 | 12 | 14 | 9 | 6.05 | 7 |
|---|
| Open Source Interest | 62 |
13 | 5 | 6 | 5 | 8 | 10 | 7 | | 2 | 6 | 0 | 3.65 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 63 |
23 | 36.51% |
|---|
| Considering new Interface | 63 |
5 | 7.94% |
|---|
| System Installed on time? | 63 |
1 | 1.59% |
|---|
2015 : gen: 4.89 company 5.00 loyalty 3.75 support 5.22
2014 : gen: 7.83 company 6.67 loyalty 5.83 support 6.67
2013 : gen: 6.38 company 7.62 loyalty 6.38 support 7.38
2012 : gen: 6.17 company 6.92 loyalty 5.58 support 7.25
2011 : gen: 6.00 company 7.00 loyalty 5.94 support 7.31
2010 : gen: 6.83 company 7.23 loyalty 6.45 support 7.48
2009 : gen: 6.39 company 6.74 loyalty 5.63 support 7.13
2008 : gen: 5.20 company 5.50 loyalty 4.20 support 5.65
2007 : gen: 7.02 company 6.47 loyalty 6.05 support 6.63
Comments
We are satisfied with the product, however the vendor was bought by another company so we no longer have support from the company. When we next upgrade we will have to find an entirely new vendor and product.
(Type: School)
I am a new staff and we have lost past staff in death this year. I contacted customer support, with Follett, with questions and was basically told to use the tutorials. So I am learning by trial and error which can be a bit frustrating. I would like to see trainings or at least some books to assist new users.
(Type: Public)
Our system is out of date and does not work very well for us. We are looking into a new system in the near future
(Type: Public)
We would consider an open source or alternative model of ILS if there were effective guides for set up and configuration guides for all library employees, even the less tech-savvy operators.
When we contacted a vendor who configures open source ILS for libraries, their prices were about 3-4 times as high as the proprietary systems.
(Type: Public)
looking at alot of various options - not sure what direction to go as of yet but hoping to lock that down by march of 2016 - cost is the major factor
(Type: Public)