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Statistical Report for Circulation Plus

0 Responses for Circulation Plus in 2024

0 Responses for Circulation Plus in 2023

0 Responses for Circulation Plus in 2022

0 Responses for Circulation Plus in 2021

1 Responses for Circulation Plus in 2020

0 Responses for Circulation Plus in 2019

0 Responses for Circulation Plus in 2018

2 Responses for Circulation Plus in 2017

5 Responses for Circulation Plus in 2016

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Circulation Plus	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	9	4.89	1		0		0		6	4.67	0		0		2		0
ILSFunctionality	9	4.67	1		0		0		6	4.17	0		0		2		0
PrintFunctionality	9	5.11	1		0		0		6	4.50	0		0		2		0
ElectronicFunctionality	7	3.00	1		0		0		5	2.80	0		0		1		0
SatisfactionCustomerSupport	9	5.22	1		0		0		6	5.83	0		0		2		0
CompanyLoyalty	8	3.75	1		0		0		5	4.80	0		0		2		0

2015 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1	2			1	2	2	1		2	4.89	6
ILS Functionality	9		1	3				1	3	1		2	4.67	6
Print Functionality	9	1			2		2		2	2		3	5.11	5
Electronic Functionality	7	2	1	1			1	1	1			0	3.00	2
Company Satisfaction	9	1		1		1		3	3			6	5.00	6
Support Satisfaction	9		2			1	1		4	1		7	5.22	7
Support Improvement	9					2	4	2		1		5	5.33	5
Company Loyalty	8	2		1	1	1		1	1	1		0	3.75	4
Open Source Interest	9	1	1		1	2	1	1	1	1		4	4.22	4

Category	Total	Yes	percent
Considering new ILS	9	4	44.44%
Considering new Interface	9	0	0.00%
System Installed on time?	9	7	77.78%

Average Collection size:		39427

Type	Count
Public	6
Academic	1
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	7
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6						1		1	1	3	9	7.83	9
ILS Functionality	6				1				1	1	3	9	7.50	9
Print Functionality	6						1		1	1	3	9	7.83	9
Electronic Functionality	5			1					1	2	1	8	6.80	8
Company Satisfaction	6	1					1			1	3	9	6.67	9
Support Satisfaction	6	1					1			1	3	9	6.67	9
Support Improvement	6	1					2		1	1	1	5	5.67	7
Company Loyalty	6	1	1							2	2	8	5.83	8
Open Source Interest	6	2	1	1		1	1					0	2.00	2

Category	Total	Yes	percent
Considering new ILS	6	3	50.00%
Considering new Interface	6	1	16.67%
System Installed on time?	6	6	100.00%

Average Collection size:		32135

Type	Count
Public	4
Academic	0
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	5
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13			1		2		2	3	5		8	6.38	7
ILS Functionality	13			1		3		1	3	4	1	8	6.31	7
Print Functionality	13						1	4	1	7		8	7.08	8
Electronic Functionality	13	2	1	3		1	1	2		3		2	4.00	4
Company Satisfaction	13						1	1	4	3	4	7	7.62	8
Support Satisfaction	13						3	1	2	2	5	9	7.38	8
Support Improvement	13						6	3	1	2	1	5	6.15	6
Company Loyalty	13	1			2		1	2		3	4	9	6.38	8
Open Source Interest	12	3			1	2	1	1	2		2	0	4.50	5

Category	Total	Yes	percent
Considering new ILS	13	7	53.85%
Considering new Interface	13	1	7.69%
System Installed on time?	13	12	92.31%

Average Collection size:		17029

Type	Count
Public	10
Academic	0
School	3
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	9
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12				1	1	4		2	3	1	5	6.17	7
ILS Functionality	12			1	2	2	1		3	2	1	7	5.58	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	12						2	1	5	4		7	6.92	7
Support Satisfaction	12						2	1	3	4	2	8	7.25	8
Support Improvement	12					1	6	2		3		5	5.83	5
Company Loyalty	12	1		2		1		2	2	3	1	8	5.58	7
Open Source Interest	12	3	1	1	1	2	1	1		1	1	0	3.50	4

Category	Total	Yes	percent
Considering new ILS	13	5	38.46%
Considering new Interface	13	0	0.00%
System Installed on time?	13	11	84.62%

Average Collection size:		23638

Type	Count
Public	13
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	11
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16				3	2	2	2	1	4	2	8	6.00	6
ILS Functionality	15			2	1	2	4		1	4	1	5	5.53	5
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	16				1		4	1	2	3	5	9	7.00	8
Support Satisfaction	16						5		2	3	6	9	7.31	8
Support Improvement	15					4	4	1	1	2	3	4	6.13	5
Company Loyalty	16	1	1			2	4		2	2	4	5	5.94	7
Open Source Interest	16	4	2	2	1	3			2		2	0	3.31	3

Category	Total	Yes	percent
Considering new ILS	16	9	56.25%
Considering new Interface	16	1	6.25%
System Installed on time?	16	13	81.25%

Average Collection size:		33681

Type	Count
Public	12
Academic	1
School	3
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	14
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	23				1	2	3	1	8	3	5	7	6.83	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	22					1	2	4	6	2	7	9	7.23	7
Support Satisfaction	23					1	3	1	6	3	9	9	7.48	8
Support Improvement	22	1	1			3	6	1	6		4	5	5.77	6
Company Loyalty	22	1				4	3	2	2	5	5	8	6.45	7
Open Source Interest	22	8	2	2		2	6				2	0	2.82	2

Category	Total	Yes	percent
Considering new ILS	24	12	50.00%
Considering new Interface	24	3	12.50%
System Installed on time?	24	23	95.83%

Average Collection size:		25464

Type	Count
Public	23
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	23
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2009 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	38	2	2	1	2	2	1	3	7	9	9	8	6.39	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	38	1	2	1		3	3	2	7	7	12	9	6.74	8
Support Satisfaction	38	3			2	1	1	1	5	10	15	9	7.13	8
Support Improvement	36	4		1		4	9	2	4	4	8	5	5.75	6
Company Loyalty	38	7	2	2	1	2		3	3	4	14	9	5.63	7
Open Source Interest	37	8	3	6	5	4	4	1	2	1	3	0	3.27	3

Category	Total	Yes	percent
Considering new ILS	38	17	44.74%
Considering new Interface	38	2	5.26%
System Installed on time?	38	34	89.47%

2008 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	20	1	2		2	3	2	2	4	2	2	7	5.20	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	20		3	1	2	1	1	2	5	2	3	7	5.50	7
Support Satisfaction	20	1	3	1		1	2	1	5	1	5	7	5.65	7
Support Improvement	0	not applicable
Company Loyalty	20	6	3				1		6	2	2	0	4.20	7
Open Source Interest	20	6		3	1	1	4		3		2	0	3.60	4

Category	Total	Yes	percent
Considering new ILS	20	10	50.00%
Considering new Interface	20	1	5.00%
System Installed on time?	20	19	95.00%

2007 Survey Results
Product: Circulation Plus		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	52	1		3		1	5	6	10	10	16	9	7.02	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	62		2	3	3	5	4	9	11	12	13	9	6.47	7
Support Satisfaction	62	1	1	4	3	3	5	5	12	10	18	9	6.63	7
Support Improvement	0	not applicable
Company Loyalty	58	9	1	1	2	1	4	2	12	12	14	9	6.05	7
Open Source Interest	62	13	5	6	5	8	10	7		2	6	0	3.65	4

Category	Total	Yes	percent
Considering new ILS	63	23	36.51%
Considering new Interface	63	5	7.94%
System Installed on time?	63	1	1.59%

2015 : gen: 4.89 company 5.00 loyalty 3.75 support 5.22

2014 : gen: 7.83 company 6.67 loyalty 5.83 support 6.67

2013 : gen: 6.38 company 7.62 loyalty 6.38 support 7.38

2012 : gen: 6.17 company 6.92 loyalty 5.58 support 7.25

2011 : gen: 6.00 company 7.00 loyalty 5.94 support 7.31

2010 : gen: 6.83 company 7.23 loyalty 6.45 support 7.48

2009 : gen: 6.39 company 6.74 loyalty 5.63 support 7.13

2008 : gen: 5.20 company 5.50 loyalty 4.20 support 5.65

2007 : gen: 7.02 company 6.47 loyalty 6.05 support 6.63

Comments

We are satisfied with the product, however the vendor was bought by another company so we no longer have support from the company. When we next upgrade we will have to find an entirely new vendor and product. (Type: School)

I am a new staff and we have lost past staff in death this year. I contacted customer support, with Follett, with questions and was basically told to use the tutorials. So I am learning by trial and error which can be a bit frustrating. I would like to see trainings or at least some books to assist new users. (Type: Public)

Our system is out of date and does not work very well for us. We are looking into a new system in the near future (Type: Public)

We would consider an open source or alternative model of ILS if there were effective guides for set up and configuration guides for all library employees, even the less tech-savvy operators. When we contacted a vendor who configures open source ILS for libraries, their prices were about 3-4 times as high as the proprietary systems. (Type: Public)

looking at alot of various options - not sure what direction to go as of yet but hoping to lock that down by march of 2016 - cost is the major factor (Type: Public)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.