Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Concourse

0 Responses for Concourse in 2024

0 Responses for Concourse in 2023

0 Responses for Concourse in 2022

2 Responses for Concourse in 2021

2 Responses for Concourse in 2020

4 Responses for Concourse in 2019

4 Responses for Concourse in 2018

5 Responses for Concourse in 2017

2016 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					2			1		3	9	7.00	9
ILS Functionality	6					2			1		3	9	7.00	9
Print Functionality	6	1								1	4	9	7.33	9
Electronic Functionality	5	2				1					2	0	4.40	4
Company Satisfaction	6				1			1		2	2	8	7.17	8
Support Satisfaction	6				2						4	9	7.00	9
Support Improvement	6	1					3	1		1		5	4.83	5
Company Loyalty	6	1				1					4	9	6.67	9
Open Source Interest	6	5		1								0	0.33	0

Category	Total	Yes	percent
Considering new ILS	6	2	33.33%
Considering new Interface	6	0	0.00%
System Installed on time?	6	5	83.33%

Average Collection size:		10595

Type	Count
Public	4
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Concourse	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	8	6.38	0		0		0		6	5.67	0		0		0		0
ILSFunctionality	8	6.13	0		0		0		6	5.67	0		0		0		0
PrintFunctionality	8	6.25	0		0		0		6	5.67	0		0		0		0
ElectronicFunctionality	8	5.38	0		0		0		6	4.50	0		0		0		0
SatisfactionCustomerSupport	8	6.38	0		0		0		6	5.67	0		0		0		0
CompanyLoyalty	8	5.38	0		0		0		6	5.50	0		0		0		0

2015 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8	1			1				2	2	2	7	6.38	8
ILS Functionality	8		1	1					3	2	1	7	6.13	7
Print Functionality	8		1		1			1	1	3	1	8	6.25	8
Electronic Functionality	8	1	1	1					1	3	1	8	5.38	8
Company Satisfaction	8			2					2	2	2	2	6.50	8
Support Satisfaction	8			1	1			1	1	3	1	8	6.38	8
Support Improvement	8			1			4		1	2		5	5.63	5
Company Loyalty	8	1	1				2		1	2	1	5	5.38	7
Open Source Interest	7	5		1			1					0	1.00	0

Category	Total	Yes	percent
Considering new ILS	8	2	25.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	7	87.50%

Average Collection size:		13299

Type	Count
Public	6
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	5
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	33				1	2	3	3	2	11	11	8	7.42	8
ILS Functionality	33			1		3	2	4	2	13	8	8	7.21	8
Print Functionality	33	1		1		2	2	2	5	9	11	9	7.21	8
Electronic Functionality	31	11		2		1	3		2	6	6	0	4.48	5
Company Satisfaction	32			1		1		2	5	5	18	9	7.97	9
Support Satisfaction	33			1		1		1	3	8	19	9	8.12	9
Support Improvement	33					3	7	2	6	8	7	8	6.91	7
Company Loyalty	33	2				2	2	3	1	5	18	9	7.42	9
Open Source Interest	31	19	2	1	1	2	3	1			2	0	1.74	0

Category	Total	Yes	percent
Considering new ILS	34	9	26.47%
Considering new Interface	34	1	2.94%
System Installed on time?	34	30	88.24%

Average Collection size:		14059

Type	Count
Public	23
Academic	0
School	10
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	13
[2] 10,001-100,000	18
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9	1			1		1	1	2	1	2	7	6.00	7
ILS Functionality	9	1						3	3		2	6	6.33	7
Print Functionality	9	1			1			1	2	3	1	8	6.22	7
Electronic Functionality	8	1				2		1	1		3	9	6.00	7
Company Satisfaction	9				1				2	2	4	9	7.67	8
Support Satisfaction	9							1	2		6	9	8.22	9
Support Improvement	8	1			1		2	1	1		2	5	5.50	6
Company Loyalty	9	1					2	1		1	4	9	6.67	8
Open Source Interest	9	4		2	2		1					0	1.67	2

Category	Total	Yes	percent
Considering new ILS	9	2	22.22%
Considering new Interface	9	1	11.11%
System Installed on time?	9	9	100.00%

Average Collection size:		29064

Type	Count
Public	8
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	7
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14				1		1	1	2	2	7	9	7.64	9
ILS Functionality	14				1		1	1	3	4	4	8	7.36	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	14						2	1	2		9	9	7.93	9
Support Satisfaction	14					1	2	1	1		9	9	7.71	9
Support Improvement	14					1	5		1	2	5	5	6.93	8
Company Loyalty	14						1		3	2	8	9	8.14	9
Open Source Interest	12	4		2		3	3					0	2.58	4

Category	Total	Yes	percent
Considering new ILS	15	3	20.00%
Considering new Interface	15	0	0.00%
System Installed on time?	15	13	86.67%

Average Collection size:		17072

Type	Count
Public	11
Academic	0
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	10
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6				1				3		2	7	7.00	7
ILS Functionality	6			1					2	1	2	7	7.00	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	6						1	1	1	1	2	9	7.33	8
Support Satisfaction	6							2	2		2	6	7.33	7
Support Improvement	6					1	2	1			2	5	6.33	6
Company Loyalty	6						1	1	1	1	2	9	7.33	8
Open Source Interest	6	3	1					1	1			0	2.33	1

Category	Total	Yes	percent
Considering new ILS	6	1	16.67%
Considering new Interface	6	0	0.00%
System Installed on time?	6	6	100.00%

Average Collection size:		10534

Type	Count
Public	2
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	2
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					1		1	1	2	4	9	7.67	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9				1				1	2	5	9	7.89	9
Support Satisfaction	9							1	1	4	3	8	8.00	8
Support Improvement	9					1	1		1	1	5	9	7.67	9
Company Loyalty	9		1						1	1	6	9	7.78	9
Open Source Interest	9	4		3	1	1						0	1.44	2

Category	Total	Yes	percent
Considering new ILS	11	2	18.18%
Considering new Interface	11	0	0.00%
System Installed on time?	11	8	72.73%

Average Collection size:		26414

Type	Count
Public	8
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	7
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2009 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8		1			1		2		1	3	9	6.50	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8			1	1			1		2	3	9	6.75	8
Support Satisfaction	8		1			1			1	1	4	9	7.00	9
Support Improvement	7			1			2	2			2	5	6.00	6
Company Loyalty	8	1		1	1					1	4	9	6.13	9
Open Source Interest	8	1	2	2	1				1		1	1	3.13	2

Category	Total	Yes	percent
Considering new ILS	8	3	37.50%
Considering new Interface	8	0	0.00%
System Installed on time?	8	8	100.00%

2008 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11	1				1	2		1	1	5	9	6.73	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	11	1			1		2	1			6	9	6.64	9
Support Satisfaction	11	2						2	1	1	5	9	6.55	8
Support Improvement	0	not applicable
Company Loyalty	11	2				2		1			6	9	6.18	9
Open Source Interest	11	5			3	2	1					0	2.00	3

Category	Total	Yes	percent
Considering new ILS	11	2	18.18%
Considering new Interface	11	0	0.00%
System Installed on time?	11	8	72.73%

2007 Survey Results
Product: Concourse		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12						1		3	3	5	9	7.92	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	17						4		3	2	8	9	7.59	8
Support Satisfaction	17	1					2	1	3	1	9	9	7.41	9
Support Improvement	0	not applicable
Company Loyalty	17	4			1		1		2	3	6	9	5.88	8
Open Source Interest	16	8		1	1		2	2			2	0	2.81	2

Category	Total	Yes	percent
Considering new ILS	17	4	23.53%
Considering new Interface	17	0	0.00%
System Installed on time?	17	1	5.88%

2016 : gen: 7.00 company 7.17 loyalty 6.67 support 7.00

2015 : gen: 6.38 company 6.50 loyalty 5.38 support 6.38

2014 : gen: 7.42 company 7.97 loyalty 7.42 support 8.12

2013 : gen: 6.00 company 7.67 loyalty 6.67 support 8.22

2012 : gen: 7.64 company 7.93 loyalty 8.14 support 7.71

2011 : gen: 7.00 company 7.33 loyalty 7.33 support 7.33

2010 : gen: 7.67 company 7.89 loyalty 7.78 support 8.00

2009 : gen: 6.50 company 6.75 loyalty 6.13 support 7.00

2008 : gen: 6.73 company 6.64 loyalty 6.18 support 6.55

2007 : gen: 7.92 company 7.59 loyalty 5.88 support 7.41

Comments

I have been the Director less than a year, so still working on a better understanding of systerm. (Type: Public)

New director since March. Still uncovering massive problems in this library and ILS (Type: Public)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.