Statistical Report for EOS.Web
| 2023 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | | | | 1 | 4 | 3 | 8 | 8.25 | 8 |
|---|
| ILS Functionality | 8 |
| | | | | | | 2 | 4 | 2 | 8 | 8.00 | 8 |
|---|
| Print Functionality | 8 |
| | | | | | | | 3 | 5 | 9 | 8.63 | 9 |
|---|
| Electronic Functionality | 8 |
| | | | | | 2 | 4 | | 2 | 7 | 7.25 | 7 |
|---|
| Company Satisfaction | 7 |
| | | | | | | 2 | 2 | 3 | 9 | 8.14 | 8 |
|---|
| Support Satisfaction | 8 |
| | | | | | | 1 | 3 | 4 | 9 | 8.38 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 8 |
| | | | | | | 1 | 3 | 4 | 9 | 8.38 | 9 |
|---|
| Open Source Interest | 7 |
2 | | | 1 | | 1 | 1 | 1 | 1 | | 0 | 4.14 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
0 | 0.00% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
0 | 0.00% |
|---|
| Average Collection size: |
| 48529 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2022 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | | 2 | | 2 | 2 | 2 | 5 | 7.25 | 8 |
|---|
| ILS Functionality | 8 |
| | | | | 1 | 1 | 1 | 2 | 3 | 9 | 7.63 | 8 |
|---|
| Print Functionality | 8 |
| | | | | | 2 | | 3 | 3 | 8 | 7.88 | 8 |
|---|
| Electronic Functionality | 8 |
| 2 | | | | | | 3 | 2 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 8 |
| | | 1 | | 1 | 1 | | 1 | 4 | 9 | 7.25 | 9 |
|---|
| Support Satisfaction | 8 |
| | 1 | | | | 1 | | 1 | 5 | 9 | 7.63 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
| 1 | | | | | 1 | | 2 | 3 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 8 |
3 | | | | | 1 | 1 | 1 | | 2 | 0 | 4.50 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
0 | 0.00% |
|---|
| Average Collection size: |
| 39713 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | 1 | | | | 3 | 4 | 4 | 1 | 7 | 6.85 | 7 |
|---|
| ILS Functionality | 13 |
| | | | | 2 | 1 | 5 | 4 | 1 | 7 | 7.08 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | 1 | 2 | 8 | 2 | 8 | 7.85 | 8 |
|---|
| Electronic Functionality | 12 |
| | 2 | | | 2 | 2 | 3 | 2 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 13 |
| 1 | | 1 | | | | 4 | 5 | 2 | 8 | 6.92 | 8 |
|---|
| Support Satisfaction | 13 |
| | 1 | | | 1 | 1 | 1 | 4 | 5 | 9 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 12 |
| | 1 | | | 1 | | 4 | 3 | 3 | 7 | 7.17 | 8 |
|---|
| Open Source Interest | 11 |
3 | 2 | 1 | | | 2 | | 1 | | 2 | 0 | 3.55 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 15 |
5 | 33.33% |
|---|
| Considering new Interface | 15 |
1 | 6.67% |
|---|
| System Installed on time? | 15 |
0 | 0.00% |
|---|
| Average Collection size: |
| 37987 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
| 1 | | | 1 | 3 | 1 | 5 | 6 | 1 | 8 | 6.56 | 7 |
|---|
| ILS Functionality | 18 |
| | 1 | | 1 | 4 | 2 | 5 | 5 | | 7 | 6.28 | 7 |
|---|
| Print Functionality | 18 |
| | | | | 3 | 1 | 6 | 4 | 4 | 7 | 7.28 | 7 |
|---|
| Electronic Functionality | 18 |
2 | 1 | 1 | | 1 | 5 | 2 | 3 | 3 | | 5 | 4.94 | 5 |
|---|
| Company Satisfaction | 18 |
| | 2 | 1 | | | 3 | 3 | 5 | 4 | 8 | 6.78 | 8 |
|---|
| Support Satisfaction | 18 |
| | 1 | 1 | | | 2 | 2 | 6 | 6 | 8 | 7.39 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 18 |
| | 3 | | | | 2 | 5 | 4 | 4 | 7 | 6.72 | 7 |
|---|
| Open Source Interest | 18 |
4 | 3 | 2 | | 2 | 3 | 1 | 1 | 1 | 1 | 0 | 3.33 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 18 |
4 | 22.22% |
|---|
| Considering new Interface | 18 |
1 | 5.56% |
|---|
| System Installed on time? | 18 |
0 | 0.00% |
|---|
| Average Collection size: |
| 88018 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 2 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
1 | | 1 | 3 | | 5 | 2 | 5 | 11 | 2 | 8 | 6.30 | 7 |
|---|
| ILS Functionality | 30 |
1 | | | 2 | 1 | 3 | 4 | 8 | 7 | 4 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 30 |
| | | 1 | 1 | 2 | 3 | 5 | 12 | 6 | 8 | 7.33 | 8 |
|---|
| Electronic Functionality | 29 |
2 | 1 | 1 | 1 | | 3 | 5 | 8 | 7 | 1 | 7 | 5.93 | 7 |
|---|
| Company Satisfaction | 29 |
2 | | 1 | | | 4 | 2 | 6 | 9 | 5 | 8 | 6.66 | 7 |
|---|
| Support Satisfaction | 30 |
| | 2 | 2 | 2 | 1 | 1 | 2 | 9 | 11 | 9 | 7.13 | 8 |
|---|
| Support Improvement | 27 |
1 | 1 | | 1 | 3 | 8 | 2 | 2 | 5 | 4 | 5 | 5.85 | 5 |
|---|
| Company Loyalty | 29 |
2 | 1 | 1 | 1 | 4 | 3 | 1 | 4 | 7 | 5 | 8 | 5.93 | 7 |
|---|
| Open Source Interest | 30 |
9 | 2 | 4 | 1 | 1 | 3 | 6 | 2 | | 2 | 0 | 3.33 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
13 | 43.33% |
|---|
| Considering new Interface | 30 |
5 | 16.67% |
|---|
| System Installed on time? | 30 |
27 | 90.00% |
|---|
| Average Collection size: |
| 61545 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 4 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 17 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 31 |
| | | | 2 | 4 | 6 | 5 | 9 | 5 | 8 | 6.97 | 7 |
|---|
| ILS Functionality | 31 |
| | | | 2 | 4 | 4 | 5 | 10 | 6 | 8 | 7.13 | 8 |
|---|
| Print Functionality | 30 |
1 | | | | 1 | 3 | 2 | 9 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Electronic Functionality | 30 |
1 | 1 | 1 | 2 | 3 | 1 | 7 | 9 | 2 | 3 | 7 | 5.80 | 6 |
|---|
| Company Satisfaction | 31 |
| | 1 | | 1 | 3 | 7 | 5 | 8 | 6 | 8 | 6.97 | 7 |
|---|
| Support Satisfaction | 31 |
| | | 1 | 4 | | 4 | 4 | 6 | 12 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 30 |
1 | | | 2 | 4 | 4 | 4 | 5 | 3 | 7 | 9 | 6.27 | 7 |
|---|
| Company Loyalty | 31 |
| 2 | 3 | 1 | 1 | 4 | 5 | 2 | 5 | 8 | 9 | 6.16 | 6 |
|---|
| Open Source Interest | 31 |
9 | 6 | 2 | 3 | 4 | 3 | 2 | 1 | | 1 | 0 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 31 |
5 | 16.13% |
|---|
| Considering new Interface | 31 |
3 | 9.68% |
|---|
| System Installed on time? | 31 |
29 | 93.55% |
|---|
| Average Collection size: |
| 47363 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | | | 4 | 10 | 7 | 3 | 7 | 7.38 | 7 |
|---|
| ILS Functionality | 25 |
| | | | | | 8 | 4 | 12 | 1 | 8 | 7.24 | 8 |
|---|
| Print Functionality | 25 |
| | | | | | 4 | 2 | 14 | 5 | 8 | 7.80 | 8 |
|---|
| Electronic Functionality | 25 |
| | 2 | | | 5 | 6 | 7 | 2 | 3 | 7 | 6.28 | 6 |
|---|
| Company Satisfaction | 25 |
| | | | | 1 | 2 | 4 | 8 | 10 | 9 | 7.96 | 8 |
|---|
| Support Satisfaction | 25 |
| | | | | 1 | 2 | 2 | 4 | 16 | 9 | 8.28 | 9 |
|---|
| Support Improvement | 25 |
| | | | | 5 | 5 | 7 | 3 | 5 | 7 | 6.92 | 7 |
|---|
| Company Loyalty | 24 |
| | 1 | | | 3 | 2 | 4 | 4 | 10 | 9 | 7.46 | 8 |
|---|
| Open Source Interest | 24 |
11 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | | 1 | 0 | 2.38 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
0 | 0.00% |
|---|
| Considering new Interface | 25 |
6 | 24.00% |
|---|
| System Installed on time? | 25 |
25 | 100.00% |
|---|
| Average Collection size: |
| 115079 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 13 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| 1 | 2 | | 1 | 1 | 4 | 7 | 12 | 4 | 8 | 6.84 | 8 |
|---|
| ILS Functionality | 32 |
1 | 1 | 1 | | 1 | 3 | 3 | 9 | 8 | 5 | 7 | 6.63 | 7 |
|---|
| Print Functionality | 31 |
1 | | | | 1 | 3 | 2 | 7 | 11 | 6 | 8 | 7.16 | 8 |
|---|
| Electronic Functionality | 30 |
2 | 2 | 1 | 2 | 1 | 2 | 5 | 5 | 6 | 4 | 8 | 5.77 | 7 |
|---|
| Company Satisfaction | 32 |
| | 1 | 1 | 2 | 3 | 3 | 4 | 11 | 7 | 8 | 7.03 | 8 |
|---|
| Support Satisfaction | 32 |
| | | 1 | 1 | 4 | 2 | 4 | 6 | 14 | 9 | 7.53 | 8 |
|---|
| Support Improvement | 31 |
| | 1 | | 3 | 10 | 3 | 4 | 4 | 6 | 5 | 6.32 | 6 |
|---|
| Company Loyalty | 32 |
3 | | 1 | 1 | | 2 | 4 | 5 | 8 | 8 | 8 | 6.56 | 8 |
|---|
| Open Source Interest | 31 |
12 | 4 | 2 | 1 | 3 | 3 | 2 | 1 | 1 | 2 | 0 | 2.68 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
6 | 18.75% |
|---|
| Considering new Interface | 32 |
3 | 9.38% |
|---|
| System Installed on time? | 32 |
27 | 84.38% |
|---|
| Average Collection size: |
| 79775 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 8 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 7 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
| EOS.Web | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 33 | 7.21 |
9 | 6.33 | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 33 | 7.21 |
9 | 6.00 | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 33 | 7.64 |
9 | 6.89 | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 31 | 5.97 |
8 | 4.75 | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 33 | 8.00 |
9 | 7.67 | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 33 | 7.39 |
9 | 6.44 | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| 2015 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 33 |
| | | 1 | 1 | 4 | 4 | 6 | 8 | 9 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 33 |
| | 1 | | 2 | 3 | 2 | 8 | 8 | 9 | 9 | 7.21 | 8 |
|---|
| Print Functionality | 33 |
| | | | 1 | 2 | 3 | 8 | 7 | 12 | 9 | 7.64 | 8 |
|---|
| Electronic Functionality | 31 |
1 | 2 | 2 | 1 | 2 | 2 | 3 | 8 | 6 | 4 | 7 | 5.97 | 7 |
|---|
| Company Satisfaction | 33 |
| | | 1 | | 2 | 6 | 3 | 12 | 9 | 8 | 7.48 | 8 |
|---|
| Support Satisfaction | 33 |
| | | | | 1 | 6 | 4 | 3 | 19 | 9 | 8.00 | 9 |
|---|
| Support Improvement | 31 |
| | | 1 | 1 | 8 | 3 | 4 | 5 | 9 | 9 | 6.90 | 7 |
|---|
| Company Loyalty | 33 |
1 | | | | | 4 | 5 | 4 | 5 | 14 | 9 | 7.39 | 8 |
|---|
| Open Source Interest | 33 |
10 | 5 | 3 | 2 | 4 | 4 | 2 | 1 | 1 | 1 | 0 | 2.70 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
4 | 10.81% |
|---|
| Considering new Interface | 37 |
4 | 10.81% |
|---|
| System Installed on time? | 37 |
31 | 83.78% |
|---|
| Average Collection size: |
| 65164 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| 1 | | 1 | 2 | 3 | 9 | 11 | 11 | 7 | 7 | 6.87 | 7 |
|---|
| ILS Functionality | 45 |
| | | 2 | 3 | 1 | 8 | 10 | 14 | 7 | 8 | 7.02 | 7 |
|---|
| Print Functionality | 45 |
| | 1 | | 2 | 2 | 5 | 5 | 14 | 16 | 9 | 7.58 | 8 |
|---|
| Electronic Functionality | 42 |
2 | 2 | 4 | 2 | 1 | 3 | 7 | 11 | 2 | 8 | 7 | 5.76 | 7 |
|---|
| Company Satisfaction | 43 |
| | 1 | 2 | 3 | | 4 | 5 | 13 | 15 | 9 | 7.40 | 8 |
|---|
| Support Satisfaction | 45 |
| | 2 | 1 | 2 | | 4 | 7 | 7 | 22 | 9 | 7.60 | 8 |
|---|
| Support Improvement | 45 |
1 | | 1 | 1 | 6 | 12 | 6 | 6 | 2 | 10 | 5 | 6.07 | 6 |
|---|
| Company Loyalty | 45 |
3 | 2 | 2 | 1 | 2 | 3 | 3 | 5 | 8 | 16 | 9 | 6.51 | 8 |
|---|
| Open Source Interest | 45 |
20 | 8 | 1 | 1 | 3 | 6 | 2 | 1 | | 3 | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 46 |
9 | 19.57% |
|---|
| Considering new Interface | 46 |
7 | 15.22% |
|---|
| System Installed on time? | 46 |
42 | 91.30% |
|---|
| Average Collection size: |
| 67977 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 39 |
| 1 | | 1 | 1 | 3 | 5 | 10 | 8 | 10 | 7 | 7.10 | 7 |
|---|
| ILS Functionality | 38 |
| 1 | | | 2 | 6 | 3 | 6 | 10 | 10 | 8 | 7.08 | 8 |
|---|
| Print Functionality | 39 |
| | | | 3 | 2 | 4 | 7 | 7 | 16 | 9 | 7.56 | 8 |
|---|
| Electronic Functionality | 36 |
1 | 1 | 1 | 1 | 2 | 4 | 7 | 6 | 8 | 5 | 8 | 6.31 | 7 |
|---|
| Company Satisfaction | 39 |
| | 2 | | 1 | 2 | | 10 | 10 | 14 | 9 | 7.54 | 8 |
|---|
| Support Satisfaction | 39 |
| 1 | | 1 | 2 | | 1 | 3 | 10 | 21 | 9 | 7.90 | 9 |
|---|
| Support Improvement | 39 |
1 | | | | 4 | 8 | 1 | 9 | 5 | 11 | 9 | 6.77 | 7 |
|---|
| Company Loyalty | 38 |
3 | | | | 2 | 1 | 2 | 5 | 9 | 16 | 9 | 7.26 | 8 |
|---|
| Open Source Interest | 39 |
15 | 5 | 5 | 5 | 3 | 1 | 3 | 1 | 1 | | 0 | 2.05 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 39 |
6 | 15.38% |
|---|
| Considering new Interface | 39 |
8 | 20.51% |
|---|
| System Installed on time? | 39 |
38 | 97.44% |
|---|
| Average Collection size: |
| 64333 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 6 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 8 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
| 1 | | | | 3 | 6 | 15 | 8 | 4 | 7 | 6.95 | 7 |
|---|
| ILS Functionality | 37 |
| | 1 | | 2 | 3 | 5 | 11 | 12 | 3 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 37 |
| | 3 | | | 1 | 7 | 3 | 15 | 8 | 8 | 7.19 | 8 |
|---|
| Support Satisfaction | 37 |
| | 2 | | | | | 7 | 10 | 18 | 9 | 7.97 | 8 |
|---|
| Support Improvement | 35 |
| | | | 2 | 13 | 2 | 4 | 7 | 7 | 5 | 6.63 | 7 |
|---|
| Company Loyalty | 37 |
2 | 1 | | | 2 | 2 | 1 | 7 | 8 | 14 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 36 |
19 | 2 | 4 | 2 | 4 | 1 | 3 | | | 1 | 0 | 1.78 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
5 | 13.51% |
|---|
| Considering new Interface | 37 |
3 | 8.11% |
|---|
| System Installed on time? | 37 |
35 | 94.59% |
|---|
| Average Collection size: |
| 65360 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 5 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
| | | | | | 1 | 4 | 10 | 5 | 8 | 7.95 | 8 |
|---|
| ILS Functionality | 20 |
| | | | | 1 | 2 | 7 | 6 | 4 | 7 | 7.50 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 20 |
| | | | | | | 2 | 13 | 5 | 8 | 8.15 | 8 |
|---|
| Support Satisfaction | 20 |
| | | | | | | 3 | 7 | 10 | 9 | 8.35 | 9 |
|---|
| Support Improvement | 20 |
| | | | | 6 | 3 | 5 | 2 | 4 | 5 | 6.75 | 7 |
|---|
| Company Loyalty | 20 |
| | | | | 1 | 1 | | 6 | 12 | 9 | 8.35 | 9 |
|---|
| Open Source Interest | 20 |
11 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | | | 0 | 1.65 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
1 | 5.00% |
|---|
| Considering new Interface | 20 |
0 | 0.00% |
|---|
| System Installed on time? | 20 |
19 | 95.00% |
|---|
| Average Collection size: |
| 34479 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | 1 | | | 1 | | 1 | 4 | 1 | 8 | 6.88 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| 1 | | | | 1 | | 1 | 4 | 1 | 8 | 6.75 | 8 |
|---|
| Support Satisfaction | 8 |
| 1 | | | | 1 | | | 5 | 1 | 8 | 6.88 | 8 |
|---|
| Support Improvement | 8 |
| 1 | | | | 2 | 1 | 1 | 2 | 1 | 5 | 6.13 | 7 |
|---|
| Company Loyalty | 8 |
| 1 | | 1 | | | | 1 | 3 | 2 | 8 | 6.63 | 8 |
|---|
| Open Source Interest | 8 |
2 | 2 | 2 | | | | 1 | | 1 | | 0 | 2.50 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
0 | 0.00% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 45095 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 4 Responses for EOS.Web in 2009 |
| 2008 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | | 1 | 1 | 2 | 3 | 9 | 8.00 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | 1 | | 1 | 1 | 1 | 1 | 2 | 9 | 6.71 | 7 |
|---|
| Open Source Interest | 7 |
1 | | 2 | 2 | | 1 | | | 1 | | 2 | 3.29 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
7 | 100.00% |
|---|
| 3 Responses for EOS.Web in 2007 |
2023 : gen: 8.25 company 8.14 loyalty 8.38 support 8.38
2022 : gen: 7.25 company 7.25 loyalty 7.14 support 7.63
2021 : gen: 6.85 company 6.92 loyalty 7.17 support 7.46
2020 : gen: 6.56 company 6.78 loyalty 6.72 support 7.39
2019 : gen: 6.30 company 6.66 loyalty 5.93 support 7.13
2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32
2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28
2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53
2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00
2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60
2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90
2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97
2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35
2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88
2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00
Comments
EOS products have consistantly performed as requried. Their customer support is exemplary.
(Type: Government Agency)
No other comments.
(Type: Medical)
We are satisfied with the cataloging module in our ILS but the circulation module needs significant work to make it complete.
(Type: Law)
Biblioteca especializada en Ciencias de la Salud. Recursos fundamentales: revistas y libros electrónicos y bases de datos y recursos point of care.
(Type: Medical)
EOS fits our needs at this time. Some of the features are a bit klunky, overall we are satisfied.
(Type: Government Agency)
We have been with EOSI for over 30 years. Our collection is very small so we cannot justify the cost of the larger sytems to manage the collection. Our patrons are very article based and use the catalog infrequently only to search for book content. Now that we are 99% electronic only, the catalog is used mostly by the library staff to manage what we subscribe to and keep track of what we purchase. Not sure if that is good or bad. I have even considered doing away with an ILS entirely because almost all our content is accessible through a url and patrons can and prefer to access it more easily searching google or pubmed. Sigh.
(Type: Medical)
They're all the same, basically. Some are a little at one thing, but worse at another. I haven't seen one ILS that's a magic ticket to solve all our problems, or push us to a higher level.
(Type: Law)
The EOS company products and services continue their transition since being acquired by SirsiDynix. The concerns that surfaced during the initial period of merger have been addressed or are in process of being addressed.
They have worked hard to maintain good working relationships with customers. They are on a good path of improvements to functionality and interface re-design that is hoped will be more evident in the next year or two.
(Type: Museum)
It provides the basic functionality required but the interface feels clunky (e.g. you have to click on a "paper clip" to select a record and not a double click on the name--like everything else on the web). The reports we required were far from intuitive and difficult to navigate the required path.
(Type: Medical)
[...]
(Type: Government Agency)