Library Technology Guides

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Statistical Report for Evergreen -- Equinox Software

0 Responses for Evergreen -- Equinox Software in 2024

0 Responses for Evergreen -- Equinox Software in 2023

0 Responses for Evergreen -- Equinox Software in 2022

0 Responses for Evergreen -- Equinox Software in 2021

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2020 : gen: 7.28 company 7.71 loyalty 7.67 support 7.86

2019 : gen: 6.74 company 7.29 loyalty 6.70 support 6.97

2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments

Reports section should be made to be very user friendly. Keep it simple! (Type: Public)

We love Evergreen. Giving our patrons easy access to the collections of 107 libraries is awesome! (Type: Public)

[...] (Type: Academic)

[...] (Type: Public)

Very please with the system and service we receive. (Type: Public)

We are a growing consortium. It seems as through there is not sufficient concern given to keeping records clean when new members are merged. This is a hosted solution for us, and there is more downtime than seems reasonable, and an apparent lack of urgency to resolve the underlying causes of the problems. The designers apparently aren't clear that managing fines and fees is an important part of what libraries need to do. Our accountants and auditors have fits over the lack of control over assets and limited reporting capabilities. (Type: Public)

Open source software requires a high level of in-house tech support - any up-front cost savings is more than offset by personnel costs. In retrospect, this was a poor choice for a small library like ours. (Type: Public)

Our program IS an open source program. (Type: Public)

Support services for upgrades and patches were lacking. Refusal to guarantee transfer of customizations and configurations (Type: Special)

[...] is part of the [...] consortium so all our support and product upgrades are provided through the [...] staff at Georgia Public Library Service. (Type: Public)

We are very please with SPARK- administered by PaILS and hosted by Equinox (Type: Public)

Since we are part of a consortium, we don't handle Evergreen coding directly. I love that it's customizable to what we need and there are multiple module that can be added and adjusted as necessary. Although some of the backend is overly simplistic and the front can occasionally be confusing for patrons, the BC Libraries Cooperative works hard to ensure our ILS is constantly improving. Overall, Evergreen suits our needs very well and we won't be changing any time soon. (Type: Public)

We have had issues with the accuracy and completeness of the OPAC in Evergreen. Often title searches do not bring back titles we know we own, and even when it does, they are often on the second or third page of results, when less popular items that mostly meet the search terms are displayed first. (Type: Public)

The current open source ILS in use is not robust enough to handle the very large and varied collection of items in our collection. Specialized handling is very slow to implement, if implemented at all. Basic services are fine and work as expected and the patron interface see ver5y few issues. The staff side workflow and cataloging functionality see the great limitations of this ILS. (Type: Public)

I have been very pleased with the 24/7 reliability of the Evergreen software as hosted/supported by Equinox. Our software is regularly updated to the latest version with very little impact to services. The system is easy to learn and easy to use. (Type: Public)

We use Evergreen Indiana which is an open source ILS supported by the [...]. Most of the system works well, but the Reports Module is the least user friendly module that I have ever seen of the different systems that I have worked with or seen demonstrated in my recent memory. It is hard to create a report from scratch, it is not easy to find other reports that are useful. However, it can produce extremely detailed information. My only other major complaint is that it doesn't handle being on limited bandwidth well at all so our bookmobile frequently has problems with it. (Type: Public)

This system is considerably more complicated than our old system (Spectrum) I wish it would be more user simple (for me) than it is. (Type: Public)

We continue to be impressed with the personal service we get through Equinox. It's a world of difference compared to dealing with previous library vendors. We've been a customer of theirs for many years now, and even though we're a small organization we still get a high level of service -- something which was not the case with other ILS vendors. (Type: Public)

Our experience and satisfaction with Evergreen improves each year. We are actively involved in development for new features with the Evergreen community. Our support vendor, Equinox is very responsive and great to work with. (Type: Consortium)

We participate in a consortium with 4 public libraries, sharing Evergreen -- the server is housed and supported at the College. An IT Working group composed of reps from all 5 institutions meet monthly to consider any upgrades, changes, development required. We are now 5 years into operation and are going to consider our strategy this year for the upcoming 3-5 years. At this point, no one has indicated an interest in getting out of Evergreen or out of the consortium, largely because maintenance costs are so low. (Type: Academic)

We are already using Evergreen which is an open source ILS. (Type: Public)

Equinox Software, Inc. did not exceed our expectations. We have staff that have programming backgrounds and the representative 'talked down' to us and I felt it was unproductive and disrespectful of our skills and understanding of how to implement a conversion and to create an attractive OPAC design. (Type: Public)

We are a very small community this part of a consortium. We are not currently looking to go out on our own at any time (Type: Public)

Evergreen is already Open-source (Type: Public)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.