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Statistical Report for Evergreen -- Independent

2023 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10								3	3	4	9	8.10	8
ILS Functionality	9							1		6	2	8	8.00	8
Print Functionality	10		1							3	6	9	7.90	9
Electronic Functionality	10						3	4		2	1	6	6.40	6
Company Satisfaction	9								1	3	5	9	8.44	9
Support Satisfaction	9						1			3	5	9	8.22	9
Support Improvement	0											0	0.00
Company Loyalty	9								1	2	6	9	8.56	9
Open Source Interest	8			1					1		2	9	8.38	2

Category	Total	percent
Considering new ILS	11	0.00%
Considering new Interface	11	0.00%
System Installed on time?	11	0.00%

Average Collection size:		1807800

Type	Count
Public	7
Academic	1
School	0
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

2022 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25						1		3	10	11	9	8.20	8
ILS Functionality	25							1	5	11	8	8	8.04	8
Print Functionality	25						2		4	5	14	9	8.16	9
Electronic Functionality	24	2		1		1	3	5	4	5	3	6	6.08	7
Company Satisfaction	22							1	3	5	13	9	8.36	9
Support Satisfaction	24							1	1	8	14	9	8.46	9
Support Improvement	0											0	0.00
Company Loyalty	24	1					2	1	2	6	12	9	7.75	9
Open Source Interest	19	3	2				1	1	1		4	9	6.63	10

Category	Total	percent
Considering new ILS	26	0.00%
Considering new Interface	26	0.00%
System Installed on time?	26	0.00%

Average Collection size:		941644

Type	Count
Public	19
Academic	0
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	16
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	1

2021 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22						1		2	12	7	8	8.09	8
ILS Functionality	22					1			3	10	8	8	8.05	8
Print Functionality	22							1	2	12	7	8	8.14	8
Electronic Functionality	22					3	3	6	3	4	3	6	6.50	6
Company Satisfaction	20					1	1	1		7	10	9	8.05	9
Support Satisfaction	20					1		1	2	5	11	9	8.15	9
Support Improvement	0											0	0.00
Company Loyalty	18				1		1		1	6	9	9	8.00	9
Open Source Interest	13	2				1			1	2		0	7.46	10

Category	Total	Yes	percent
Considering new ILS	23	1	4.35%
Considering new Interface	23	0	0.00%
System Installed on time?	23	0	0.00%

Average Collection size:		3647466

Type	Count
Public	17
Academic	0
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	10
[3] 100,001-250,000	4
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	3

2020 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	39							3	7	11	18	9	8.13	8
ILS Functionality	38							2	10	10	16	9	8.05	8
Print Functionality	39							1	6	8	24	9	8.41	9
Electronic Functionality	39	1			3	1	2	5	10	7	10	7	6.90	7
Company Satisfaction	37							1	7	7	22	9	8.35	9
Support Satisfaction	34							1	8	7	18	9	8.24	9
Support Improvement	0											0	0.00
Company Loyalty	37	4						1	9	2	21	9	7.41	9
Open Source Interest	30	10		1	1		1			3	9	0	5.50	2

Category	Total	Yes	percent
Considering new ILS	40	1	2.50%
Considering new Interface	40	0	0.00%
System Installed on time?	40	0	0.00%

Average Collection size:		1028690

Type	Count
Public	32
Academic	3
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	19
[3] 100,001-250,000	12
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	1

2019 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	57				1	1	1	2	7	25	20	8	7.95	8
ILS Functionality	56				2	1	1	2	9	24	17	8	7.77	8
Print Functionality	56				1	3	1	1	9	19	22	9	7.84	8
Electronic Functionality	55	1	1	3		3	4	4	13	16	10	8	6.76	7
Company Satisfaction	55					2		4	6	16	27	9	8.09	8
Support Satisfaction	55					1	1	2	9	11	31	9	8.20	9
Support Improvement	52						9	7	7	9	20	9	7.46	8
Company Loyalty	51	1				3	2	2	3	10	30	9	7.94	9
Open Source Interest	48	3	1			8	2			3	31	9	7.21	9

Category	Total	Yes	percent
Considering new ILS	57	1	1.75%
Considering new Interface	57	1	1.75%
System Installed on time?	57	49	85.96%

Average Collection size:		802452

Type	Count
Public	47
Academic	4
School	0
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	25
[3] 100,001-250,000	12
[4] 250,001-1,000,000	8
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2018 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	34			1	1	2	2		7	14	7	8	7.26	8
ILS Functionality	34			1	1	2	2	1	8	12	7	8	7.18	8
Print Functionality	34	1			2	1	2	1	4	11	12	9	7.35	8
Electronic Functionality	34	4			3	2	3	2	6	9	5	8	5.97	7
Company Satisfaction	33			1	1		4	1	3	6	17	9	7.67	9
Support Satisfaction	32			1	1		2	1	1	10	16	9	7.88	9
Support Improvement	31		2				8		2	6	13	9	7.13	8
Company Loyalty	30	2				1	1	2	3	2	19	9	7.63	9
Open Source Interest	24	2	1			1	3	2		1	14	9	6.92	9

Category	Total	Yes	percent
Considering new ILS	34	1	2.94%
Considering new Interface	34	2	5.88%
System Installed on time?	34	29	85.29%

Average Collection size:		550386

Type	Count
Public	22
Academic	1
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	19
[3] 100,001-250,000	9
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

2017 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	35					1	2	1	12	7	12	7	7.66	8
ILS Functionality	35					1	2	2	13	9	8	7	7.46	7
Print Functionality	35					1	2	3	5	11	13	9	7.77	8
Electronic Functionality	34			1	1	2	4	5	10	8	3	7	6.59	7
Company Satisfaction	32						3	1	5	5	18	9	8.06	9
Support Satisfaction	33					2	2	1	2	8	18	9	8.00	9
Support Improvement	33						11	2	2	5	13	9	7.21	8
Company Loyalty	30	1			1		4	1	1	5	17	9	7.63	9
Open Source Interest	30	4	2		2	2	1		1	1	17	9	6.30	9

Category	Total	Yes	percent
Considering new ILS	35	0	0.00%
Considering new Interface	35	1	2.86%
System Installed on time?	35	31	88.57%

Average Collection size:		1153895

Type	Count
Public	25
Academic	2
School	1
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	21
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2016 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	33		1		1	1		3	3	16	8	8	7.48	8
ILS Functionality	33					2		4	8	10	9	8	7.55	8
Print Functionality	33					2		2	9	8	12	9	7.73	8
Electronic Functionality	32		1	2	1	2	3	3	8	7	5	7	6.44	7
Company Satisfaction	32	1	1			1	1	1	4	7	16	9	7.63	9
Support Satisfaction	33	2			1		1	2	1	6	20	9	7.73	9
Support Improvement	31	2					4		4	9	12	9	7.35	8
Company Loyalty	29	5			1			2	2	6	13	9	6.69	8
Open Source Interest	30	9	1		1	1		1		2	15	9	5.50	9

Category	Total	Yes	percent
Considering new ILS	33	3	9.09%
Considering new Interface	33	0	0.00%
System Installed on time?	33	33	100.00%

Average Collection size:		660913

Type	Count
Public	27
Academic	3
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	22
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Evergreen -- Independent	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	21	6.48	2		2		0		13	6.77	1		0		0		1
ILSFunctionality	20	6.60	2		2		0		12	6.75	1		0		0		1
PrintFunctionality	21	7.05	2		2		0		13	6.85	1		0		0		1
ElectronicFunctionality	21	5.38	2		2		0		13	6.15	1		0		0		1
SatisfactionCustomerSupport	19	6.21	2		1		0		12	7.42	1		0		0		1
CompanyLoyalty	17	6.41	2		1		0		11	7.09	1		0		0		1

2015 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21		1		2		1	3	8	4	2	7	6.48	7
ILS Functionality	20			1	2		1	3	6	4	3	7	6.60	7
Print Functionality	21					1	2	4	6	4	4	7	7.05	7
Electronic Functionality	21	1		2	2	3	2	1	6	3	1	7	5.38	6
Company Satisfaction	19	1	1	1	2		1	2	4	4	3	7	5.95	7
Support Satisfaction	19	3			1		1	2	3	4	5	9	6.21	7
Support Improvement	19	3				3	5		1	4	3	5	5.42	5
Company Loyalty	17	2			1	1	1	1	3	2	6	9	6.41	7
Open Source Interest	18	1	2	3		1					11	9	6.17	9

Category	Total	Yes	percent
Considering new ILS	23	4	17.39%
Considering new Interface	23	1	4.35%
System Installed on time?	23	15	65.22%

Average Collection size:		439795

Type	Count
Public	16
Academic	4
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	11
[3] 100,001-250,000	6
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2014 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7				1			3	1	2		6	6.29	6
ILS Functionality	7			1	1		1		2	2		7	5.71	7
Print Functionality	7					1	1	1	1	3		8	6.57	7
Electronic Functionality	7				1	1	1	1	2	1		7	5.71	6
Company Satisfaction	7						2	1		2	2	5	7.14	8
Support Satisfaction	7						1	2		3	1	8	7.14	8
Support Improvement	7					1	1	1	2	1	1	7	6.57	7
Company Loyalty	7			1			2	1		1	2	5	6.29	6
Open Source Interest	6	1		1							4	9	6.33	9

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	6	75.00%

Average Collection size:		311268

Type	Count
Public	5
Academic	1
School	0
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10			1				1	4	4		7	6.80	7
ILS Functionality	10			1					6	3		7	6.80	7
Print Functionality	10				1			1	3	4	1	8	7.10	8
Electronic Functionality	10			1	1		3		4	1		7	5.60	7
Company Satisfaction	10			1				1	2	3	3	8	7.30	8
Support Satisfaction	9		1				1		2	3	2	8	6.89	8
Support Improvement	9	1					1	1	2	3	1	8	6.44	7
Company Loyalty	9	1					1		1	4	2	8	6.89	8
Open Source Interest	7	1									6	9	7.71	9

Category	Total	Yes	percent
Considering new ILS	10	0	0.00%
Considering new Interface	10	0	0.00%
System Installed on time?	10	9	90.00%

Average Collection size:		217372

Type	Count
Public	8
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	3
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								3	3	1	7	7.71	8
ILS Functionality	7							1	3	3		7	7.29	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	5								1	2	2	8	8.20	8
Support Satisfaction	5								2	1	2	7	8.00	8
Support Improvement	5						1			4		8	7.40	8
Company Loyalty	5									3	2	8	8.40	8
Open Source Interest	4										4	9	9.00	9

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	5	62.50%

Average Collection size:		827637

Type	Count
Public	4
Academic	1
School	0
Consortium	2
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2023 : gen: 8.10 company 8.44 loyalty 8.56 support 8.22

2022 : gen: 8.20 company 8.36 loyalty 7.75 support 8.46

2021 : gen: 8.09 company 8.05 loyalty 8.00 support 8.15

2020 : gen: 8.13 company 8.35 loyalty 7.41 support 8.24

2019 : gen: 7.95 company 8.09 loyalty 7.94 support 8.20

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments

It’s a system that doesn’t match our mission, quality assurance is lacking, usability is poor, it’s not cost-effective, it has taken all of the oxygen out of the room since May 31, 2011, causes embarrassing public relations, and long term sustainability is in question. (Type: Consortium)

We find the Evergreen catalog to be a problem in bringing consistent answers to the exact same search across different computers, or it brings up no title when we KNOW the title is in the collection. (Type: Public)

Our experience tells us that the Evergreen Open Source ILS does not adequately support our mission. We have ample evidence that a commercial ILS is not significantly more expensive than an open source ILS. We have evidence that we cannot (reasonably) do “anything we want” to with an Open Source ILS. We are now looking at the commercial ILS market and determine the best partner to support our mission and walk with us into the future. (Type: )

Open source is difficult but also very collegial. (Type: Academic)

I have left questions unanswered because we implemented Evergreen on our own and do not have a support company. (Type: Academic)

We have used Evergreen for a number of years now and have added the Discovery layer about two years ago. Removing the fixed cost for a proprietary system has allowed our library to focus on and fund new services that have really changed our community usage. (Type: Public)

Answers for 'vendor' are based on the Evergreen community, as we are self supported. (Type: Academic)

We are already using an open source ILS administered through a consortium. The challenge is coming to consensus on which features to invest money and time into for new functionality. (Type: Public)

We've been on Evergreen for about 5 years, but it is just so far behind the traditional vendor products, feature-wise, that it's hard to continue to rally support among the directors in the consortium that open source is worth it. (Type: Public)

At the present time were are using evergreen. Very few new materials as we are not an operational library. We have a blind and physically handicapped library that is operational and we are using KLAS. We are very happy with this product and it works well. (Type: State)

currently using Evergreen open source ILS (Type: Public)

Note: Approximate number of items in the library's collection consists of print and electronic items loaded in the ILS. Print only is approximately 50,000 items. (Type: Academic)

ILS

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