Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Evergreen -- Independent


2023 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 3 3 4 98.108
ILS Functionality9 1 6 2 88.008
Print Functionality10 1 3 6 97.909
Electronic Functionality10 3 4 2 1 66.406
Company Satisfaction9 1 3 5 98.449
Support Satisfaction9 1 3 5 98.229
Support Improvement0 00.00
Company Loyalty9 1 2 6 98.569
Open Source Interest8 1 1 2 98.382

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 00.00%
System Installed on time?11 00.00%

Average Collection size: 1807800

TypeCount
Public7
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0011



2022 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 1 3 10 11 98.208
ILS Functionality25 1 5 11 8 88.048
Print Functionality25 2 4 5 14 98.169
Electronic Functionality24 2 1 1 3 5 4 5 3 66.087
Company Satisfaction22 1 3 5 13 98.369
Support Satisfaction24 1 1 8 14 98.469
Support Improvement0 00.00
Company Loyalty24 1 2 1 2 6 12 97.759
Open Source Interest19 3 2 1 1 1 4 96.6310

CategoryTotalYespercent
Considering new ILS26 00.00%
Considering new Interface26 00.00%
System Installed on time?26 00.00%

Average Collection size: 941644

TypeCount
Public19
Academic0
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00016
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2021 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 2 12 7 88.098
ILS Functionality22 1 3 10 8 88.058
Print Functionality22 1 2 12 7 88.148
Electronic Functionality22 3 3 6 3 4 3 66.506
Company Satisfaction20 1 1 1 7 10 98.059
Support Satisfaction20 1 1 2 5 11 98.159
Support Improvement0 00.00
Company Loyalty18 1 1 1 6 9 98.009
Open Source Interest13 2 1 1 2 07.4610

CategoryTotalYespercent
Considering new ILS23 14.35%
Considering new Interface23 00.00%
System Installed on time?23 00.00%

Average Collection size: 3647466

TypeCount
Public17
Academic0
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00010
[3] 100,001-250,0004
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0013



2020 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 3 7 11 18 98.138
ILS Functionality38 2 10 10 16 98.058
Print Functionality39 1 6 8 24 98.419
Electronic Functionality39 1 3 1 2 5 10 7 10 76.907
Company Satisfaction37 1 7 7 22 98.359
Support Satisfaction34 1 8 7 18 98.249
Support Improvement0 00.00
Company Loyalty37 4 1 9 2 21 97.419
Open Source Interest30 10 1 1 1 3 9 05.502

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 00.00%
System Installed on time?40 00.00%

Average Collection size: 1028690

TypeCount
Public32
Academic3
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00019
[3] 100,001-250,00012
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0004
[6] over 10,000,0011



2019 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction57 1 1 1 2 7 25 20 87.958
ILS Functionality56 2 1 1 2 9 24 17 87.778
Print Functionality56 1 3 1 1 9 19 22 97.848
Electronic Functionality55 1 1 3 3 4 4 13 16 10 86.767
Company Satisfaction55 2 4 6 16 27 98.098
Support Satisfaction55 1 1 2 9 11 31 98.209
Support Improvement52 9 7 7 9 20 97.468
Company Loyalty51 1 3 2 2 3 10 30 97.949
Open Source Interest48 3 1 8 2 3 31 97.219

CategoryTotalYespercent
Considering new ILS57 11.75%
Considering new Interface57 11.75%
System Installed on time?57 4985.96%

Average Collection size: 802452

TypeCount
Public47
Academic4
School0
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2018 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 2 2 7 14 7 87.268
ILS Functionality34 1 1 2 2 1 8 12 7 87.188
Print Functionality34 1 2 1 2 1 4 11 12 97.358
Electronic Functionality34 4 3 2 3 2 6 9 5 85.977
Company Satisfaction33 1 1 4 1 3 6 17 97.679
Support Satisfaction32 1 1 2 1 1 10 16 97.889
Support Improvement31 2 8 2 6 13 97.138
Company Loyalty30 2 1 1 2 3 2 19 97.639
Open Source Interest24 2 1 1 3 2 1 14 96.929

CategoryTotalYespercent
Considering new ILS34 12.94%
Considering new Interface34 25.88%
System Installed on time?34 2985.29%

Average Collection size: 550386

TypeCount
Public22
Academic1
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00019
[3] 100,001-250,0009
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0011



2017 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 2 1 12 7 12 77.668
ILS Functionality35 1 2 2 13 9 8 77.467
Print Functionality35 1 2 3 5 11 13 97.778
Electronic Functionality34 1 1 2 4 5 10 8 3 76.597
Company Satisfaction32 3 1 5 5 18 98.069
Support Satisfaction33 2 2 1 2 8 18 98.009
Support Improvement33 11 2 2 5 13 97.218
Company Loyalty30 1 1 4 1 1 5 17 97.639
Open Source Interest30 4 2 2 2 1 1 1 17 96.309

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 12.86%
System Installed on time?35 3188.57%

Average Collection size: 1153895

TypeCount
Public25
Academic2
School1
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2016 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 1 3 3 16 8 87.488
ILS Functionality33 2 4 8 10 9 87.558
Print Functionality33 2 2 9 8 12 97.738
Electronic Functionality32 1 2 1 2 3 3 8 7 5 76.447
Company Satisfaction32 1 1 1 1 1 4 7 16 97.639
Support Satisfaction33 2 1 1 2 1 6 20 97.739
Support Improvement31 2 4 4 9 12 97.358
Company Loyalty29 5 1 2 2 6 13 96.698
Open Source Interest30 9 1 1 1 1 2 15 95.509

CategoryTotalYespercent
Considering new ILS33 39.09%
Considering new Interface33 00.00%
System Installed on time?33 33100.00%

Average Collection size: 660913

TypeCount
Public27
Academic3
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00022
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0003
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Evergreen -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS216.48 220136.771001
ILSFunctionality206.60 220126.751001
PrintFunctionality217.05 220136.851001
ElectronicFunctionality215.38 220136.151001
SatisfactionCustomerSupport196.21 210127.421001
CompanyLoyalty176.41 210117.091001



2015 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 2 1 3 8 4 2 76.487
ILS Functionality20 1 2 1 3 6 4 3 76.607
Print Functionality21 1 2 4 6 4 4 77.057
Electronic Functionality21 1 2 2 3 2 1 6 3 1 75.386
Company Satisfaction19 1 1 1 2 1 2 4 4 3 75.957
Support Satisfaction19 3 1 1 2 3 4 5 96.217
Support Improvement19 3 3 5 1 4 3 55.425
Company Loyalty17 2 1 1 1 1 3 2 6 96.417
Open Source Interest18 1 2 3 1 11 96.179

CategoryTotalYespercent
Considering new ILS23 417.39%
Considering new Interface23 14.35%
System Installed on time?23 1565.22%

Average Collection size: 439795

TypeCount
Public16
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 1 2 66.296
ILS Functionality7 1 1 1 2 2 75.717
Print Functionality7 1 1 1 1 3 86.577
Electronic Functionality7 1 1 1 1 2 1 75.716
Company Satisfaction7 2 1 2 2 57.148
Support Satisfaction7 1 2 3 1 87.148
Support Improvement7 1 1 1 2 1 1 76.577
Company Loyalty7 1 2 1 1 2 56.296
Open Source Interest6 1 1 4 96.339

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 675.00%

Average Collection size: 311268

TypeCount
Public5
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 4 76.807
ILS Functionality10 1 6 3 76.807
Print Functionality10 1 1 3 4 1 87.108
Electronic Functionality10 1 1 3 4 1 75.607
Company Satisfaction10 1 1 2 3 3 87.308
Support Satisfaction9 1 1 2 3 2 86.898
Support Improvement9 1 1 1 2 3 1 86.447
Company Loyalty9 1 1 1 4 2 86.898
Open Source Interest7 1 6 97.719

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 217372

TypeCount
Public8
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 3 1 77.718
ILS Functionality7 1 3 3 77.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 2 2 88.208
Support Satisfaction5 2 1 2 78.008
Support Improvement5 1 4 87.408
Company Loyalty5 3 2 88.408
Open Source Interest4 4 99.009

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 562.50%

Average Collection size: 827637

TypeCount
Public4
Academic1
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2023 : gen: 8.10 company 8.44 loyalty 8.56 support 8.22

2022 : gen: 8.20 company 8.36 loyalty 7.75 support 8.46

2021 : gen: 8.09 company 8.05 loyalty 8.00 support 8.15

2020 : gen: 8.13 company 8.35 loyalty 7.41 support 8.24

2019 : gen: 7.95 company 8.09 loyalty 7.94 support 8.20

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments

It’s a system that doesn’t match our mission, quality assurance is lacking, usability is poor, it’s not cost-effective, it has taken all of the oxygen out of the room since May 31, 2011, causes embarrassing public relations, and long term sustainability is in question. (Type: Consortium)

We find the Evergreen catalog to be a problem in bringing consistent answers to the exact same search across different computers, or it brings up no title when we KNOW the title is in the collection. (Type: Public)

Our experience tells us that the Evergreen Open Source ILS does not adequately support our mission. We have ample evidence that a commercial ILS is not significantly more expensive than an open source ILS. We have evidence that we cannot (reasonably) do “anything we want” to with an Open Source ILS. We are now looking at the commercial ILS market and determine the best partner to support our mission and walk with us into the future. (Type: )

Open source is difficult but also very collegial. (Type: Academic)

I have left questions unanswered because we implemented Evergreen on our own and do not have a support company. (Type: Academic)

We have used Evergreen for a number of years now and have added the Discovery layer about two years ago. Removing the fixed cost for a proprietary system has allowed our library to focus on and fund new services that have really changed our community usage. (Type: Public)

Answers for 'vendor' are based on the Evergreen community, as we are self supported. (Type: Academic)

We are already using an open source ILS administered through a consortium. The challenge is coming to consensus on which features to invest money and time into for new functionality. (Type: Public)

We've been on Evergreen for about 5 years, but it is just so far behind the traditional vendor products, feature-wise, that it's hard to continue to rally support among the directors in the consortium that open source is worth it. (Type: Public)

At the present time were are using evergreen. Very few new materials as we are not an operational library. We have a blind and physically handicapped library that is operational and we are using KLAS. We are very happy with this product and it works well. (Type: State)

currently using Evergreen open source ILS (Type: Public)

Note: Approximate number of items in the library's collection consists of print and electronic items loaded in the ILS. Print only is approximately 50,000 items. (Type: Academic)

ILS