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Statistical Report for Heritage

1 Responses for Heritage in 2023

1 Responses for Heritage in 2022

2 Responses for Heritage in 2021

2 Responses for Heritage in 2020

2 Responses for Heritage in 2019

0 Responses for Heritage in 2018

1 Responses for Heritage in 2017

3 Responses for Heritage in 2016

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

HeritageallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS3 10010010
ILSFunctionality3 10010010
PrintFunctionality3 10010010
ElectronicFunctionality3 10010010
SatisfactionCustomerSupport3 10010010
CompanyLoyalty3 10010010


3 Responses for Heritage in 2015

2 Responses for Heritage in 2014

3 Responses for Heritage in 2013

1 Responses for Heritage in 2012

3 Responses for Heritage in 2011

3 Responses for Heritage in 2010

1 Responses for Heritage in 2009

1 Responses for Heritage in 2008

1 Responses for Heritage in 2007

Comments

New customer portal has been launched and sharing of tips and tasks to improve content and service. (Type: School)

Level of support depends on who answers the call very often, some are very good, but one can be very poor indeed which adversely affects our perception of the company. (Type: Academic)

ILS