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Statistical Report for Insignia

5 Responses for Insignia in 2023


2022 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 2 1 1 2 25.507
ILS Functionality6 1 1 1 3 86.178
Print Functionality6 1 1 1 3 86.178
Electronic Functionality6 1 1 1 1 1 1 04.175
Company Satisfaction6 1 1 1 1 2 84.836
Support Satisfaction6 1 1 1 1 1 1 04.676
Support Improvement0 00.00
Company Loyalty6 2 1 1 2 04.176
Open Source Interest5 1 2 1 1 23.802

CategoryTotalYespercent
Considering new ILS6 233.33%
Considering new Interface6 116.67%
System Installed on time?6 00.00%

Average Collection size: 225158

TypeCount
Public2
Academic1
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2021 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 1 1 34.293
ILS Functionality7 1 1 3 1 1 34.143
Print Functionality7 1 3 1 2 45.294
Electronic Functionality7 1 3 2 1 34.003
Company Satisfaction7 1 4 1 1 34.293
Support Satisfaction7 1 4 1 1 44.144
Support Improvement0 00.00
Company Loyalty7 4 1 1 1 03.140
Open Source Interest7 3 1 3 01.431

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 00.00%

Average Collection size: 272535

TypeCount
Public0
Academic1
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2020 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 2 1 1 1 4 1 86.108
ILS Functionality11 3 2 2 3 1 36.187
Print Functionality11 1 2 1 2 3 2 86.367
Electronic Functionality11 1 1 1 1 2 4 1 64.825
Company Satisfaction11 3 2 5 1 86.278
Support Satisfaction11 3 2 4 2 86.188
Support Improvement0 00.00
Company Loyalty11 2 1 1 1 4 2 85.828
Open Source Interest7 2 2 1 1 1 01.861

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 00.00%
System Installed on time?11 00.00%

Average Collection size: 224211

TypeCount
Public5
Academic2
School2
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2019 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 1 1 76.867
ILS Functionality7 1 2 3 1 76.437
Print Functionality7 1 1 3 1 1 76.437
Electronic Functionality7 1 2 1 2 1 35.146
Company Satisfaction7 1 3 2 1 77.007
Support Satisfaction7 1 1 2 2 1 77.147
Support Improvement7 2 2 2 1 56.436
Company Loyalty7 1 2 2 2 77.008
Open Source Interest7 3 2 1 1 01.711

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%

Average Collection size: 285139

TypeCount
Public4
Academic1
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Insignia in 2018

2 Responses for Insignia in 2017

3 Responses for Insignia in 2016

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

InsigniaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS5 00020020
ILSFunctionality5 00020020
PrintFunctionality4 00020020
ElectronicFunctionality5 00020020
SatisfactionCustomerSupport5 00020020
CompanyLoyalty5 00020020


5 Responses for Insignia in 2015

4 Responses for Insignia in 2014


2013 Survey Results
Product: Insignia Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 2 1 1 2 25.838
ILS Functionality6 1 1 1 1 2 96.178
Print Functionality6 1 1 1 3 86.838
Electronic Functionality6 2 1 1 1 1 45.676
Company Satisfaction6 1 1 1 1 2 95.507
Support Satisfaction6 1 1 2 2 86.678
Support Improvement6 1 1 1 2 1 85.838
Company Loyalty6 2 1 1 2 04.505
Open Source Interest6 1 1 2 1 1 33.173

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 466.67%

Average Collection size: 32561

TypeCount
Public5
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


3 Responses for Insignia in 2012

2 Responses for Insignia in 2011

4 Responses for Insignia in 2010

2 Responses for Insignia in 2009

2 Responses for Insignia in 2008

0 Responses for Insignia in 2007

2022 : gen: 5.50 company 4.83 loyalty 4.17 support 4.67

2021 : gen: 4.29 company 4.29 loyalty 3.14 support 4.14

2020 : gen: 6.10 company 6.27 loyalty 5.82 support 6.18

2019 : gen: 6.86 company 7.00 loyalty 7.00 support 7.14

2013 : gen: 5.83 company 5.50 loyalty 4.50 support 6.67

Comments

Our experience with Insignia is that it is not user friendly, especially for school libraries. The software is cumbersome & redundant. There are too many options, most of which school libraries do not need. On the features we really want, the program is weak. We were told when purchasing the program that Insignia would customize the program to meet our needs. That has not been the case. When we ask them to add or remove a feature, they say they can't because of their other users. If it were not for budget restraints we would choose another ILS. (Type: School)

Insignia is good and offers many options in one package but has issues working out bugs the last few years (Type: Public)

ILS