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Statistical Report for Insignia

2024 Survey Results
Product: Insignia		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7			1					2	4		8	6.86	8
ILS Functionality	7					1			1	4	1	8	7.43	8
Print Functionality	7					1			2	3	1	8	7.29	8
Electronic Functionality	7			1		1		1	2	2		7	6.00	7
Company Satisfaction	7			1			1		1	3	1	8	6.71	8
Support Satisfaction	7			1		1			3	1	1	7	6.29	7
Support Improvement	0											0	0.00
Company Loyalty	7	1							1	3	2	8	7.00	8
Open Source Interest	8	4		2		1	1					0	1.63	2

Category	Total	percent
Considering new ILS	8	0.00%
Considering new Interface	8	0.00%
System Installed on time?	8	0.00%

Average Collection size:		130121

Type	Count
Public	5
Academic	0
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

5 Responses for Insignia in 2023

2022 Survey Results
Product: Insignia		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6			2				1	1	2		2	5.50	7
ILS Functionality	6			1		1			1	3		8	6.17	8
Print Functionality	6			1		1			1	3		8	6.17	8
Electronic Functionality	6	1		1		1	1	1		1		0	4.17	5
Company Satisfaction	6	1		1			1	1		2		8	4.83	6
Support Satisfaction	6	1			1	1		1	1	1		0	4.67	6
Support Improvement	0											0	0.00
Company Loyalty	6	2			1			1		2		0	4.17	6
Open Source Interest	5		1	2			1				1	2	3.80	2

Category	Total	Yes	percent
Considering new ILS	6	2	33.33%
Considering new Interface	6	1	16.67%
System Installed on time?	6	0	0.00%

Average Collection size:		225158

Type	Count
Public	2
Academic	1
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2021 Survey Results
Product: Insignia		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7		1		4					1	1	3	4.29	3
ILS Functionality	7		1	1	3					1	1	3	4.14	3
Print Functionality	7		1			3		1			2	4	5.29	4
Electronic Functionality	7	1			3			2	1			3	4.00	3
Company Satisfaction	7		1		4					1	1	3	4.29	3
Support Satisfaction	7	1				4	1			1		4	4.14	4
Support Improvement	0											0	0.00
Company Loyalty	7	4					1			1	1	0	3.14	0
Open Source Interest	7	3	1		3							0	1.43	1

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	0	0.00%
System Installed on time?	7	0	0.00%

Average Collection size:		272535

Type	Count
Public	0
Academic	1
School	4
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2020 Survey Results
Product: Insignia		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10			2	1			1	1	4	1	8	6.10	8
ILS Functionality	11				3			2	2	3	1	3	6.18	7
Print Functionality	11			1	2			1	2	3	2	8	6.36	7
Electronic Functionality	11		1	1	1	1	2	4			1	6	4.82	5
Company Satisfaction	11			3					2	5	1	8	6.27	8
Support Satisfaction	11			3				2		4	2	8	6.18	8
Support Improvement	0											0	0.00
Company Loyalty	11	2	1					1	1	4	2	8	5.82	8
Open Source Interest	7	2	2	1	1			1				0	1.86	1

Category	Total	percent
Considering new ILS	11	0.00%
Considering new Interface	11	0.00%
System Installed on time?	11	0.00%

Average Collection size:		224211

Type	Count
Public	5
Academic	2
School	2
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	6
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2019 Survey Results
Product: Insignia		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7				1				4	1	1	7	6.86	7
ILS Functionality	7				1			2	3		1	7	6.43	7
Print Functionality	7				1	1			3	1	1	7	6.43	7
Electronic Functionality	7		1		2			1	2		1	3	5.14	6
Company Satisfaction	7				1				3	2	1	7	7.00	7
Support Satisfaction	7						1	1	2	2	1	7	7.14	7
Support Improvement	7						2	2	2		1	5	6.43	6
Company Loyalty	7		1						2	2	2	7	7.00	8
Open Source Interest	7	3	2			1		1				0	1.71	1

Category	Total	Yes	percent
Considering new ILS	7	0	0.00%
Considering new Interface	7	0	0.00%
System Installed on time?	7	6	85.71%

Average Collection size:		285139

Type	Count
Public	4
Academic	1
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

5 Responses for Insignia in 2018

2 Responses for Insignia in 2017

3 Responses for Insignia in 2016

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Insignia	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	5		0		0		0		2		0		0		2		0
ILSFunctionality	5		0		0		0		2		0		0		2		0
PrintFunctionality	4		0		0		0		2		0		0		2		0
ElectronicFunctionality	5		0		0		0		2		0		0		2		0
SatisfactionCustomerSupport	5		0		0		0		2		0		0		2		0
CompanyLoyalty	5		0		0		0		2		0		0		2		0

5 Responses for Insignia in 2015

4 Responses for Insignia in 2014

2013 Survey Results
Product: Insignia		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6			2			1			1	2	2	5.83	8
ILS Functionality	6			1		1	1			1	2	9	6.17	8
Print Functionality	6					1		1	1	3		8	6.83	8
Electronic Functionality	6					2	1	1	1	1		4	5.67	6
Company Satisfaction	6		1		1	1			1		2	9	5.50	7
Support Satisfaction	6		1				1			2	2	8	6.67	8
Support Improvement	6		1			1	1			2	1	8	5.83	8
Company Loyalty	6	2				1	1				2	0	4.50	5
Open Source Interest	6		1	1	2	1		1				3	3.17	3

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	4	66.67%

Average Collection size:		32561

Type	Count
Public	5
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

3 Responses for Insignia in 2012

2 Responses for Insignia in 2011

4 Responses for Insignia in 2010

2 Responses for Insignia in 2009

2 Responses for Insignia in 2008

0 Responses for Insignia in 2007

2024 : gen: 6.86 company 6.71 loyalty 7.00 support 6.29

2022 : gen: 5.50 company 4.83 loyalty 4.17 support 4.67

2021 : gen: 4.29 company 4.29 loyalty 3.14 support 4.14

2020 : gen: 6.10 company 6.27 loyalty 5.82 support 6.18

2019 : gen: 6.86 company 7.00 loyalty 7.00 support 7.14

2013 : gen: 5.83 company 5.50 loyalty 4.50 support 6.67

Comments

Our experience with Insignia is that it is not user friendly, especially for school libraries. The software is cumbersome & redundant. There are too many options, most of which school libraries do not need. On the features we really want, the program is weak. We were told when purchasing the program that Insignia would customize the program to meet our needs. That has not been the case. When we ask them to add or remove a feature, they say they can't because of their other users. If it were not for budget restraints we would choose another ILS. (Type: School)

Insignia is good and offers many options in one package but has issues working out bugs the last few years (Type: Public)

ILS

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