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Statistical Report for Koha -- PTFS Europe

2024 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10								4	3	3	7	7.90	8
ILS Functionality	10							1	3	4	2	8	7.70	8
Print Functionality	10									6	4	8	8.40	8
Electronic Functionality	10			2			3		3	1	1	5	5.70	7
Company Satisfaction	10									6	4	8	8.40	8
Support Satisfaction	10					1				7	2	8	7.80	8
Support Improvement	0											0	0.00
Company Loyalty	10						1		1	3	5	9	8.10	9
Open Source Interest	7	1					1				2	9	7.57	10

Category	Total	Yes	percent
Considering new ILS	11	1	9.09%
Considering new Interface	11	1	9.09%
System Installed on time?	11	0	0.00%

Average Collection size:		68094

Type	Count
Public	0
Academic	3
School	0
Consortium	0
Special	2

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2023 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6									4	2	8	8.33	8
ILS Functionality	6								1	2	3	9	8.33	9
Print Functionality	6									3	3	8	8.50	9
Electronic Functionality	6							1	2	1	2	7	7.67	8
Company Satisfaction	6									1	5	9	8.83	9
Support Satisfaction	6									2	4	9	8.67	9
Support Improvement	0											0	0.00
Company Loyalty	6								1	2	3	9	8.33	9
Open Source Interest	3										1	9	9.67	10

Category	Total	Yes	percent
Considering new ILS	7	0	0.00%
Considering new Interface	7	1	14.29%
System Installed on time?	7	0	0.00%

Average Collection size:		49011

Type	Count
Public	0
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

5 Responses for Koha -- PTFS Europe in 2022

2021 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12								7		5	7	7.83	7
ILS Functionality	12							1	5	3	3	7	7.67	8
Print Functionality	12								1	6	5	8	8.33	8
Electronic Functionality	12							2	5	2	3	7	7.50	7
Company Satisfaction	12								3	4	5	9	8.17	8
Support Satisfaction	12								5	2	5	7	8.00	8
Support Improvement	0											0	0.00
Company Loyalty	12								3	3	6	9	8.25	9
Open Source Interest	8											0	10.00	10

Category	Total	percent
Considering new ILS	12	0.00%
Considering new Interface	12	0.00%
System Installed on time?	12	0.00%

Average Collection size:		55322

Type	Count
Public	0
Academic	4
School	0
Consortium	0
Special	2

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	8
[3] 100,001-250,000	2
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2020 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10									6	4	8	8.40	8
ILS Functionality	10								1	5	4	8	8.30	8
Print Functionality	10								3	4	3	8	8.00	8
Electronic Functionality	10						2		6		2	7	7.00	7
Company Satisfaction	10								1	3	6	9	8.50	9
Support Satisfaction	10									4	6	9	8.60	9
Support Improvement	0											0	0.00
Company Loyalty	10									4	6	9	8.60	9
Open Source Interest	7								1	1	2	9	9.00	7

Category	Total	percent
Considering new ILS	10	0.00%
Considering new Interface	10	0.00%
System Installed on time?	10	0.00%

Average Collection size:		78239

Type	Count
Public	1
Academic	2
School	0
Consortium	0
Special	4

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2019 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	15					1		1	3	5	5	8	7.73	8
ILS Functionality	15					1	1	1	5	4	3	7	7.27	7
Print Functionality	15						2		2	5	6	9	7.87	8
Electronic Functionality	15		1		1	1	3	2	2	3	2	5	6.07	6
Company Satisfaction	15					1	1		2	5	6	9	7.80	8
Support Satisfaction	15					1		2	4	3	5	9	7.53	8
Support Improvement	15				1	2	7	2	2	1		5	5.33	5
Company Loyalty	14		1			1		1	2	3	6	9	7.36	8
Open Source Interest	15								1	3	11	9	8.67	9

Category	Total	Yes	percent
Considering new ILS	15	1	6.67%
Considering new Interface	15	2	13.33%
System Installed on time?	15	14	93.33%

Average Collection size:		104288935

Type	Count
Public	1
Academic	6
School	0
Consortium	0
Special	3

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	7
[3] 100,001-250,000	1
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	1

2018 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	19							1	4	4	10	9	8.21	9
ILS Functionality	19								7	5	7	7	8.00	8
Print Functionality	18							3	2	5	8	9	8.00	8
Electronic Functionality	18						4	2	6	2	4	7	7.00	7
Company Satisfaction	18								2	4	12	9	8.56	9
Support Satisfaction	19							2	1	5	11	9	8.32	9
Support Improvement	19				1		7	1	2	2	6	5	6.74	7
Company Loyalty	19					1	1		1	3	13	9	8.26	9
Open Source Interest	16	1					1		1	1	12	9	8.00	9

Category	Total	Yes	percent
Considering new ILS	19	0	0.00%
Considering new Interface	19	3	15.79%
System Installed on time?	19	19	100.00%

Average Collection size:		90731

Type	Count
Public	4
Academic	4
School	0
Consortium	0
Special	4

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	10
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2017 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	19						1	1	10	5	2	7	7.32	7
ILS Functionality	18						2	3	7	6		7	6.94	7
Print Functionality	19					1		3	5	7	3	8	7.37	8
Electronic Functionality	19			2		1	2	6	6	1	1	6	5.95	6
Company Satisfaction	19					1	1	3	3	7	4	8	7.37	8
Support Satisfaction	19					1		3	6	6	3	7	7.32	7
Support Improvement	16				1	1	8	2	2	1	1	5	5.63	5
Company Loyalty	18	1				2		2	4	4	5	9	6.94	8
Open Source Interest	16					2	1	2	2	1	8	9	7.44	9

Category	Total	Yes	percent
Considering new ILS	19	0	0.00%
Considering new Interface	19	3	15.79%
System Installed on time?	19	18	94.74%

Average Collection size:		113788

Type	Count
Public	2
Academic	6
School	0
Consortium	1
Special	2

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	9
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2016 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6							1	1	2	2	8	7.83	8
ILS Functionality	6							1	2	3		8	7.33	8
Print Functionality	6							1	1	2	2	8	7.83	8
Electronic Functionality	5						2		2	1		5	6.40	7
Company Satisfaction	6								1	4	1	8	8.00	8
Support Satisfaction	6									5	1	8	8.17	8
Support Improvement	6						3	1		2		5	6.17	6
Company Loyalty	6								1	3	2	8	8.17	8
Open Source Interest	6	1								3	2	8	7.00	8

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	2	33.33%
System Installed on time?	6	5	83.33%

Average Collection size:		92333

Type	Count
Public	0
Academic	1
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Koha -- PTFS Europe	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	7	7.86	0		0		0		0		0		0		0		1
ILSFunctionality	7	7.00	0		0		0		0		0		0		0		1
PrintFunctionality	6	7.83	0		0		0		0		0		0		0		0
ElectronicFunctionality	7	6.29	0		0		0		0		0		0		0		1
SatisfactionCustomerSupport	7	7.86	0		0		0		0		0		0		0		1
CompanyLoyalty	7	8.00	0		0		0		0		0		0		0		1

2015 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								3	2	2	7	7.86	8
ILS Functionality	7						1	1	2	3		8	7.00	7
Print Functionality	6								2	3	1	8	7.83	8
Electronic Functionality	7	1						2		4		8	6.29	8
Company Satisfaction	7							1	1	4	1	8	7.71	8
Support Satisfaction	7						1			4	2	8	7.86	8
Support Improvement	6						3			2	1	5	6.67	8
Company Loyalty	7					1				2	4	9	8.00	9
Open Source Interest	6									1	5	9	8.83	9

Category	Total	Yes	percent
Considering new ILS	7	0	0.00%
Considering new Interface	7	1	14.29%
System Installed on time?	7	5	71.43%

Average Collection size:		385872

Type	Count
Public	0
Academic	0
School	0
Consortium	1
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

5 Responses for Koha -- PTFS Europe in 2014

2013 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6				1			1	1	2	1	8	6.83	8
ILS Functionality	6			1			1			3	1	8	6.67	8
Print Functionality	6				1	1				3	1	8	6.67	8
Electronic Functionality	6		1	2			1	1	1			2	3.83	5
Company Satisfaction	6		1						1	3	1	8	6.83	8
Support Satisfaction	6			1				1	1	1	2	9	6.83	8
Support Improvement	6			1		1	1			2	1	8	6.00	8
Company Loyalty	6	1						1	1		3	9	6.67	9
Open Source Interest	5	1								1	3	9	7.00	9

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	2	33.33%
System Installed on time?	6	4	66.67%

Average Collection size:		315000

Type	Count
Public	0
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	2
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

1 Responses for Koha -- PTFS Europe in 2012

4 Responses for Koha -- PTFS Europe in 2011

2010 Survey Results
Product: Koha -- PTFS Europe		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7				1			1	3		2	7	6.86	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	7					1			2	1	3	9	7.57	8
Support Satisfaction	7				1				1	2	3	9	7.57	8
Support Improvement	7					1	1		2	1	2	7	7.00	7
Company Loyalty	7				1				1	1	4	9	7.71	9
Open Source Interest	7										7	9	9.00	9

Category	Total	Yes	percent
Considering new ILS	7	0	0.00%
Considering new Interface	7	3	42.86%
System Installed on time?	7	6	85.71%

Average Collection size:		187193

Type	Count
Public	0
Academic	1
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

0 Responses for Koha -- PTFS Europe in 2009

0 Responses for Koha -- PTFS Europe in 2008

0 Responses for Koha -- PTFS Europe in 2007

2024 : gen: 7.90 company 8.40 loyalty 8.10 support 7.80

2023 : gen: 8.33 company 8.83 loyalty 8.33 support 8.67

2021 : gen: 7.83 company 8.17 loyalty 8.25 support 8.00

2020 : gen: 8.40 company 8.50 loyalty 8.60 support 8.60

2019 : gen: 7.73 company 7.80 loyalty 7.36 support 7.53

2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32

2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32

2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17

2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86

2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83

2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57

Comments

In addition to Koha we use open source software called CUFTS for e-resource management. This is also hosted and supported by PTFS Europe. (Type: Government Agency)

Print resource question not applicable Only been with the Compnay 10 months so question regarding improvement in customer service not applicable. [...] (Type: Consortium)

The Library moved its catalogue records onto Koha from September 2015 and the web interface was launched at the end of October 2015 to coincide with the opening of our new library. Not all the funcionality has been applied yet and we do not use it manage our electronic resources yet, but we will be evaluating the options for integrating EBSCO. Feedback from library users has been very positive. (Type: Special)

ILS

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