Statistical Report for Koha -- PTFS Europe
5 Responses for Koha -- PTFS Europe in 2022 |
2021 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 12 |
| | | | | | | 7 | | 5 | 7 | 7.83 | 7 |
ILS Functionality | 12 |
| | | | | | 1 | 5 | 3 | 3 | 7 | 7.67 | 8 |
Print Functionality | 12 |
| | | | | | | 1 | 6 | 5 | 8 | 8.33 | 8 |
Electronic Functionality | 12 |
| | | | | | 2 | 5 | 2 | 3 | 7 | 7.50 | 7 |
Company Satisfaction | 12 |
| | | | | | | 3 | 4 | 5 | 9 | 8.17 | 8 |
Support Satisfaction | 12 |
| | | | | | | 5 | 2 | 5 | 7 | 8.00 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 12 |
| | | | | | | 3 | 3 | 6 | 9 | 8.25 | 9 |
Open Source Interest | 8 |
| | | | | | | | | | 0 | 10.00 | 10 |
Category | Total | Yes | percent |
Considering new ILS | 12 |
0 | 0.00% |
Considering new Interface | 12 |
0 | 0.00% |
System Installed on time? | 12 |
0 | 0.00% |
Average Collection size: |
| 55322 |
Type | Count |
Public | 0 |
Academic | 4 |
School | 0 |
Consortium | 0 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 8 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2020 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 10 |
| | | | | | | | 6 | 4 | 8 | 8.40 | 8 |
ILS Functionality | 10 |
| | | | | | | 1 | 5 | 4 | 8 | 8.30 | 8 |
Print Functionality | 10 |
| | | | | | | 3 | 4 | 3 | 8 | 8.00 | 8 |
Electronic Functionality | 10 |
| | | | | 2 | | 6 | | 2 | 7 | 7.00 | 7 |
Company Satisfaction | 10 |
| | | | | | | 1 | 3 | 6 | 9 | 8.50 | 9 |
Support Satisfaction | 10 |
| | | | | | | | 4 | 6 | 9 | 8.60 | 9 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 10 |
| | | | | | | | 4 | 6 | 9 | 8.60 | 9 |
Open Source Interest | 7 |
| | | | | | | 1 | 1 | 2 | 9 | 9.00 | 7 |
Category | Total | Yes | percent |
Considering new ILS | 10 |
0 | 0.00% |
Considering new Interface | 10 |
0 | 0.00% |
System Installed on time? | 10 |
0 | 0.00% |
Average Collection size: |
| 78239 |
Type | Count |
Public | 1 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 4 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 4 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2019 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 15 |
| | | | 1 | | 1 | 3 | 5 | 5 | 8 | 7.73 | 8 |
ILS Functionality | 15 |
| | | | 1 | 1 | 1 | 5 | 4 | 3 | 7 | 7.27 | 7 |
Print Functionality | 15 |
| | | | | 2 | | 2 | 5 | 6 | 9 | 7.87 | 8 |
Electronic Functionality | 15 |
| 1 | | 1 | 1 | 3 | 2 | 2 | 3 | 2 | 5 | 6.07 | 6 |
Company Satisfaction | 15 |
| | | | 1 | 1 | | 2 | 5 | 6 | 9 | 7.80 | 8 |
Support Satisfaction | 15 |
| | | | 1 | | 2 | 4 | 3 | 5 | 9 | 7.53 | 8 |
Support Improvement | 15 |
| | | 1 | 2 | 7 | 2 | 2 | 1 | | 5 | 5.33 | 5 |
Company Loyalty | 14 |
| 1 | | | 1 | | 1 | 2 | 3 | 6 | 9 | 7.36 | 8 |
Open Source Interest | 15 |
| | | | | | | 1 | 3 | 11 | 9 | 8.67 | 9 |
Category | Total | Yes | percent |
Considering new ILS | 15 |
1 | 6.67% |
Considering new Interface | 15 |
2 | 13.33% |
System Installed on time? | 15 |
14 | 93.33% |
Average Collection size: |
| 104288935 |
Type | Count |
Public | 1 |
Academic | 6 |
School | 0 |
Consortium | 0 |
Special | 3 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 7 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 1 |
2018 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 19 |
| | | | | | 1 | 4 | 4 | 10 | 9 | 8.21 | 9 |
ILS Functionality | 19 |
| | | | | | | 7 | 5 | 7 | 7 | 8.00 | 8 |
Print Functionality | 18 |
| | | | | | 3 | 2 | 5 | 8 | 9 | 8.00 | 8 |
Electronic Functionality | 18 |
| | | | | 4 | 2 | 6 | 2 | 4 | 7 | 7.00 | 7 |
Company Satisfaction | 18 |
| | | | | | | 2 | 4 | 12 | 9 | 8.56 | 9 |
Support Satisfaction | 19 |
| | | | | | 2 | 1 | 5 | 11 | 9 | 8.32 | 9 |
Support Improvement | 19 |
| | | 1 | | 7 | 1 | 2 | 2 | 6 | 5 | 6.74 | 7 |
Company Loyalty | 19 |
| | | | 1 | 1 | | 1 | 3 | 13 | 9 | 8.26 | 9 |
Open Source Interest | 16 |
1 | | | | | 1 | | 1 | 1 | 12 | 9 | 8.00 | 9 |
Category | Total | Yes | percent |
Considering new ILS | 19 |
0 | 0.00% |
Considering new Interface | 19 |
3 | 15.79% |
System Installed on time? | 19 |
19 | 100.00% |
Average Collection size: |
| 90731 |
Type | Count |
Public | 4 |
Academic | 4 |
School | 0 |
Consortium | 0 |
Special | 4 |
Size Category | Count |
[1] Under 10,000 | 4 |
[2] 10,001-100,000 | 10 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 19 |
| | | | | 1 | 1 | 10 | 5 | 2 | 7 | 7.32 | 7 |
ILS Functionality | 18 |
| | | | | 2 | 3 | 7 | 6 | | 7 | 6.94 | 7 |
Print Functionality | 19 |
| | | | 1 | | 3 | 5 | 7 | 3 | 8 | 7.37 | 8 |
Electronic Functionality | 19 |
| | 2 | | 1 | 2 | 6 | 6 | 1 | 1 | 6 | 5.95 | 6 |
Company Satisfaction | 19 |
| | | | 1 | 1 | 3 | 3 | 7 | 4 | 8 | 7.37 | 8 |
Support Satisfaction | 19 |
| | | | 1 | | 3 | 6 | 6 | 3 | 7 | 7.32 | 7 |
Support Improvement | 16 |
| | | 1 | 1 | 8 | 2 | 2 | 1 | 1 | 5 | 5.63 | 5 |
Company Loyalty | 18 |
1 | | | | 2 | | 2 | 4 | 4 | 5 | 9 | 6.94 | 8 |
Open Source Interest | 16 |
| | | | 2 | 1 | 2 | 2 | 1 | 8 | 9 | 7.44 | 9 |
Category | Total | Yes | percent |
Considering new ILS | 19 |
0 | 0.00% |
Considering new Interface | 19 |
3 | 15.79% |
System Installed on time? | 19 |
18 | 94.74% |
Average Collection size: |
| 113788 |
Type | Count |
Public | 2 |
Academic | 6 |
School | 0 |
Consortium | 1 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 4 |
[2] 10,001-100,000 | 9 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 6 |
| | | | | | 1 | 1 | 2 | 2 | 8 | 7.83 | 8 |
ILS Functionality | 6 |
| | | | | | 1 | 2 | 3 | | 8 | 7.33 | 8 |
Print Functionality | 6 |
| | | | | | 1 | 1 | 2 | 2 | 8 | 7.83 | 8 |
Electronic Functionality | 5 |
| | | | | 2 | | 2 | 1 | | 5 | 6.40 | 7 |
Company Satisfaction | 6 |
| | | | | | | 1 | 4 | 1 | 8 | 8.00 | 8 |
Support Satisfaction | 6 |
| | | | | | | | 5 | 1 | 8 | 8.17 | 8 |
Support Improvement | 6 |
| | | | | 3 | 1 | | 2 | | 5 | 6.17 | 6 |
Company Loyalty | 6 |
| | | | | | | 1 | 3 | 2 | 8 | 8.17 | 8 |
Open Source Interest | 6 |
1 | | | | | | | | 3 | 2 | 8 | 7.00 | 8 |
Category | Total | Yes | percent |
Considering new ILS | 6 |
0 | 0.00% |
Considering new Interface | 6 |
2 | 33.33% |
System Installed on time? | 6 |
5 | 83.33% |
Average Collection size: |
| 92333 |
Type | Count |
Public | 0 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 4 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
Koha -- PTFS Europe | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 7 | 7.86 |
0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | |
ILSFunctionality | 7 | 7.00 |
0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | |
PrintFunctionality | 6 | 7.83 |
0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
ElectronicFunctionality | 7 | 6.29 |
0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | |
SatisfactionCustomerSupport | 7 | 7.86 |
0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | |
CompanyLoyalty | 7 | 8.00 |
0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 1 | |
2015 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | | | | | 3 | 2 | 2 | 7 | 7.86 | 8 |
ILS Functionality | 7 |
| | | | | 1 | 1 | 2 | 3 | | 8 | 7.00 | 7 |
Print Functionality | 6 |
| | | | | | | 2 | 3 | 1 | 8 | 7.83 | 8 |
Electronic Functionality | 7 |
1 | | | | | | 2 | | 4 | | 8 | 6.29 | 8 |
Company Satisfaction | 7 |
| | | | | | 1 | 1 | 4 | 1 | 8 | 7.71 | 8 |
Support Satisfaction | 7 |
| | | | | 1 | | | 4 | 2 | 8 | 7.86 | 8 |
Support Improvement | 6 |
| | | | | 3 | | | 2 | 1 | 5 | 6.67 | 8 |
Company Loyalty | 7 |
| | | | 1 | | | | 2 | 4 | 9 | 8.00 | 9 |
Open Source Interest | 6 |
| | | | | | | | 1 | 5 | 9 | 8.83 | 9 |
Category | Total | Yes | percent |
Considering new ILS | 7 |
0 | 0.00% |
Considering new Interface | 7 |
1 | 14.29% |
System Installed on time? | 7 |
5 | 71.43% |
Average Collection size: |
| 385872 |
Type | Count |
Public | 0 |
Academic | 0 |
School | 0 |
Consortium | 1 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 4 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
5 Responses for Koha -- PTFS Europe in 2014 |
2013 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 6 |
| | | 1 | | | 1 | 1 | 2 | 1 | 8 | 6.83 | 8 |
ILS Functionality | 6 |
| | 1 | | | 1 | | | 3 | 1 | 8 | 6.67 | 8 |
Print Functionality | 6 |
| | | 1 | 1 | | | | 3 | 1 | 8 | 6.67 | 8 |
Electronic Functionality | 6 |
| 1 | 2 | | | 1 | 1 | 1 | | | 2 | 3.83 | 5 |
Company Satisfaction | 6 |
| 1 | | | | | | 1 | 3 | 1 | 8 | 6.83 | 8 |
Support Satisfaction | 6 |
| | 1 | | | | 1 | 1 | 1 | 2 | 9 | 6.83 | 8 |
Support Improvement | 6 |
| | 1 | | 1 | 1 | | | 2 | 1 | 8 | 6.00 | 8 |
Company Loyalty | 6 |
1 | | | | | | 1 | 1 | | 3 | 9 | 6.67 | 9 |
Open Source Interest | 5 |
1 | | | | | | | | 1 | 3 | 9 | 7.00 | 9 |
Category | Total | Yes | percent |
Considering new ILS | 6 |
0 | 0.00% |
Considering new Interface | 6 |
2 | 33.33% |
System Installed on time? | 6 |
4 | 66.67% |
Average Collection size: |
| 315000 |
Type | Count |
Public | 0 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
1 Responses for Koha -- PTFS Europe in 2012 |
4 Responses for Koha -- PTFS Europe in 2011 |
2010 Survey Results |
Product: Koha -- PTFS Europe |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | 1 | | | 1 | 3 | | 2 | 7 | 6.86 | 7 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 7 |
| | | | 1 | | | 2 | 1 | 3 | 9 | 7.57 | 8 |
Support Satisfaction | 7 |
| | | 1 | | | | 1 | 2 | 3 | 9 | 7.57 | 8 |
Support Improvement | 7 |
| | | | 1 | 1 | | 2 | 1 | 2 | 7 | 7.00 | 7 |
Company Loyalty | 7 |
| | | 1 | | | | 1 | 1 | 4 | 9 | 7.71 | 9 |
Open Source Interest | 7 |
| | | | | | | | | 7 | 9 | 9.00 | 9 |
Category | Total | Yes | percent |
Considering new ILS | 7 |
0 | 0.00% |
Considering new Interface | 7 |
3 | 42.86% |
System Installed on time? | 7 |
6 | 85.71% |
Average Collection size: |
| 187193 |
Type | Count |
Public | 0 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
0 Responses for Koha -- PTFS Europe in 2009 |
0 Responses for Koha -- PTFS Europe in 2008 |
0 Responses for Koha -- PTFS Europe in 2007 |
2021 : gen: 7.83 company 8.17 loyalty 8.25 support 8.00
2020 : gen: 8.40 company 8.50 loyalty 8.60 support 8.60
2019 : gen: 7.73 company 7.80 loyalty 7.36 support 7.53
2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32
2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32
2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17
2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86
2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83
2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57
Comments
In addition to Koha we use open source software called CUFTS for e-resource management. This is also hosted and supported by PTFS Europe.
(Type: Government Agency)
Print resource question not applicable
Only been with the Compnay 10 months so question regarding improvement in customer service not applicable. [...]
(Type: Consortium)
The Library moved its catalogue records onto Koha from September 2015 and the web interface was launched at the end of October 2015 to coincide with the opening of our new library. Not all the funcionality has been applied yet and we do not use it manage our electronic resources yet, but we will be evaluating the options for integrating EBSCO. Feedback from library users has been very positive.
(Type: Special)