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Statistical Report for Mandarin

5 Responses for Mandarin in 2022

3 Responses for Mandarin in 2021

2020 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								4	2	1	7	7.57	7
ILS Functionality	7							2	3	2		7	7.00	7
Print Functionality	7								2	3	2	8	8.00	8
Electronic Functionality	6	1			1		1	2	1			6	4.50	6
Company Satisfaction	7							1	2	1	3	9	7.86	8
Support Satisfaction	7								3	1	3	7	8.00	8
Support Improvement	0											0	0.00
Company Loyalty	7							1	3	2	1	7	7.43	7
Open Source Interest	6	1	1	1		1		1		1		0	3.50	4

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	0	0.00%
System Installed on time?	7	0	0.00%

Average Collection size:		35520

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2019 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10			1	1	1			4	3		7	6.10	7
ILS Functionality	10		1	1		1		1	3	3		7	5.80	7
Print Functionality	9			1				1	3	1	3	7	7.11	7
Electronic Functionality	10	1	1		1	2	2		1	1	1	4	4.60	5
Company Satisfaction	10							4	1	4	1	6	7.20	8
Support Satisfaction	9							2	2	3	2	8	7.56	8
Support Improvement	10					1	5	2		1	1	5	5.80	5
Company Loyalty	10	1		1			2	1	1	3	1	8	5.80	7
Open Source Interest	10	2	2						1	2	3	9	5.20	8

Category	Total	Yes	percent
Considering new ILS	11	4	36.36%
Considering new Interface	11	1	9.09%
System Installed on time?	11	9	81.82%

Average Collection size:		40456

Type	Count
Public	0
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2 Responses for Mandarin in 2018

2017 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11			1	2		1	2	2	1	2	3	5.91	6
ILS Functionality	9				2			2	1	2	2	3	6.56	7
Print Functionality	11	1	1	1		1		1	3	1	2	7	5.45	7
Electronic Functionality	11	1	3	1		1	1	3			1	1	3.73	4
Company Satisfaction	11		3	1				3	1	1	2	1	5.09	6
Support Satisfaction	11	2	1			1	1		3	1	2	7	5.18	7
Support Improvement	10	2				2	2	2		1	1	0	4.70	5
Company Loyalty	11	2	2	1				2	1	1	2	0	4.45	6
Open Source Interest	11	3	2		1	1		1	2		1	0	3.45	3

Category	Total	Yes	percent
Considering new ILS	11	7	63.64%
Considering new Interface	11	2	18.18%
System Installed on time?	11	10	90.91%

Average Collection size:		19700

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2016 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22	2		2	2	2	2	2	4	3	3	7	5.41	6
ILS Functionality	22		1	2	3	1	1	2	5	2	5	7	5.95	7
Print Functionality	21			1	1	3	2	2	3	3	6	9	6.57	7
Electronic Functionality	20	1	1	2	2	5	2	2	2	2	1	4	4.60	4
Company Satisfaction	22		1	1	2	1	3	3	2	4	5	9	6.23	7
Support Satisfaction	22		2	1			4	2	4	3	6	9	6.45	7
Support Improvement	20		3			4	5	2	2	2	2	5	5.20	5
Company Loyalty	20	4	2			2	3	2	1	2	4	0	4.80	5
Open Source Interest	21	2	1	5	1		2	3	2	3	2	2	4.67	5

Category	Total	Yes	percent
Considering new ILS	22	14	63.64%
Considering new Interface	22	1	4.55%
System Installed on time?	22	20	90.91%

Average Collection size:		83069

Type	Count
Public	1
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Mandarin	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	16	7.00	3		0		0		5		0		0		7	7.57	0
ILSFunctionality	16	7.13	3		0		0		5		0		0		7	7.57	0
PrintFunctionality	16	7.31	3		0		0		5		0		0		7	8.14	0
ElectronicFunctionality	16	5.94	3		0		0		5		0		0		7	7.14	0
SatisfactionCustomerSupport	16	7.63	3		0		0		5		0		0		7	7.86	0
CompanyLoyalty	16	7.25	3		0		0		5		0		0		7	7.71	0

2015 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16	1			1	1		1	2	5	5	8	7.00	8
ILS Functionality	16				2	1		1	2	6	4	8	7.13	8
Print Functionality	16	1		1		1		1		3	9	9	7.31	9
Electronic Functionality	16	2		1		3		1	1	4	4	8	5.94	8
Company Satisfaction	16				1	2		1		6	6	8	7.44	8
Support Satisfaction	16				1	2			1	4	8	9	7.63	9
Support Improvement	15				2		2	1	1	4	5	9	7.07	8
Company Loyalty	16				1	3			2	3	7	9	7.25	8
Open Source Interest	15	4		3	1	2	1	1		2	1	0	3.53	3

Category	Total	Yes	percent
Considering new ILS	17	3	17.65%
Considering new Interface	17	0	0.00%
System Installed on time?	17	14	82.35%

Average Collection size:		23025

Type	Count
Public	0
Academic	0
School	3
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	1
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	19			1		2	1	5	3	4	3	6	6.58	7
ILS Functionality	19				3			5	5	4	2	6	6.53	7
Print Functionality	19	1		1		2		3	4	4	4	7	6.53	7
Electronic Functionality	18	3		1	3	2	1	2	2	3	1	0	4.61	5
Company Satisfaction	19				1		2	2	2	7	5	8	7.37	8
Support Satisfaction	19			1			1	3	3	3	8	9	7.47	8
Support Improvement	17		1			3	2	2	1	3	5	9	6.53	7
Company Loyalty	19	1		1	2	1	3		1	5	5	8	6.26	8
Open Source Interest	18	5	3			1	3	4	1	1		0	3.39	5

Category	Total	Yes	percent
Considering new ILS	20	4	20.00%
Considering new Interface	20	0	0.00%
System Installed on time?	20	19	95.00%

Average Collection size:		33479

Type	Count
Public	0
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12				1		2	1	4	2	2	7	6.75	7
ILS Functionality	12				1	1		6		2	2	6	6.42	6
Print Functionality	12	1					1	2	2	2	4	9	6.92	8
Electronic Functionality	12	2				1	4			4	1	5	5.42	5
Company Satisfaction	12				1		2	1	2	2	4	9	7.08	8
Support Satisfaction	12			1			1	2	1	2	5	9	7.25	8
Support Improvement	11					2		2	1	2	4	9	7.18	8
Company Loyalty	12		1	2				2	1	2	4	9	6.33	8
Open Source Interest	11	1	2	3	1	2		1			1	2	3.09	2

Category	Total	Yes	percent
Considering new ILS	12	1	8.33%
Considering new Interface	12	1	8.33%
System Installed on time?	12	12	100.00%

Average Collection size:		27276

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	18			1	2	1		2	6	3	3	7	6.50	7
ILS Functionality	18		1		2	1		3	6	2	3	7	6.33	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	18			1	1	1	1	1	3	5	5	8	7.00	8
Support Satisfaction	18			1	1	1	1		2	4	8	9	7.33	8
Support Improvement	17	1				1	7		1	4	3	5	6.18	5
Company Loyalty	18	1		1	1	1	2	1	4	3	4	7	6.28	7
Open Source Interest	18	5	3	3	1	1		2	1	1	1	0	2.89	2

Category	Total	Yes	percent
Considering new ILS	19	4	21.05%
Considering new Interface	19	2	10.53%
System Installed on time?	19	16	84.21%

Average Collection size:		37108

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11			1				4	3	1	2	6	6.64	7
ILS Functionality	11			1			1	4		3	2	6	6.64	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	11					1	2	3	1	1	3	6	6.73	6
Support Satisfaction	11		1		1			2	2	2	3	9	6.64	7
Support Improvement	11		1		1		4		2	2	1	5	5.73	5
Company Loyalty	11		1	1			3	1	2		3	5	5.91	6
Open Source Interest	11		2	2		1	1	1	3		1	7	4.64	5

Category	Total	Yes	percent
Considering new ILS	12	4	33.33%
Considering new Interface	12	3	25.00%
System Installed on time?	12	11	91.67%

Average Collection size:		46083

Type	Count
Public	1
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11	1			1		1	1	2	4	1	8	6.27	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	10	1				1	2		4	1	1	7	5.90	7
Support Satisfaction	11	1			1		2		3	3	1	7	6.09	7
Support Improvement	11	1					7		1	1	1	5	5.36	5
Company Loyalty	11	4			1			1	2	1	2	0	4.45	6
Open Source Interest	11	4			1		2			1	3	0	4.36	5

Category	Total	Yes	percent
Considering new ILS	11	5	45.45%
Considering new Interface	11	2	18.18%
System Installed on time?	11	9	81.82%

Average Collection size:		19740

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

5 Responses for Mandarin in 2009

2 Responses for Mandarin in 2008

2007 Survey Results
Product: Mandarin		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8				1	2	1		2	2		4	5.75	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9					1	3		2	3		5	6.33	7
Support Satisfaction	9				1	1	2		2	3		8	6.11	7
Support Improvement	0	not applicable
Company Loyalty	9	2	1			1	2	2	1			0	3.78	5
Open Source Interest	9		1	1	1	1	1		2		2	7	5.22	5

Category	Total	Yes	percent
Considering new ILS	9	6	66.67%
Considering new Interface	9	1	11.11%
System Installed on time?	9	1	11.11%

2020 : gen: 7.57 company 7.86 loyalty 7.43 support 8.00

2019 : gen: 6.10 company 7.20 loyalty 5.80 support 7.56

2017 : gen: 5.91 company 5.09 loyalty 4.45 support 5.18

2016 : gen: 5.41 company 6.23 loyalty 4.80 support 6.45

2015 : gen: 7.00 company 7.44 loyalty 7.25 support 7.63

2014 : gen: 6.58 company 7.37 loyalty 6.26 support 7.47

2013 : gen: 6.75 company 7.08 loyalty 6.33 support 7.25

2012 : gen: 6.50 company 7.00 loyalty 6.28 support 7.33

2011 : gen: 6.64 company 6.73 loyalty 5.91 support 6.64

2010 : gen: 6.27 company 5.90 loyalty 4.45 support 6.09

2007 : gen: 5.75 company 6.33 loyalty 3.78 support 6.11

Comments

I am happy with Mandarin, but I am concerned that migration to web-based automation systems focuses primarily on the patron UI, while neglecting much of the functionality of client-based programs in terms of cataloging and reports. I am thrilled to see progress with the OPAC interface, but I use the rest of my automation system more than everyone else combined uses the OPAC, so it's frustrating to see the functionality of those components so diminished in newer iterations. (Type: School)

We are going to receive the new upgrade from Mandarin for our campus this year. The long-range plans for the University's libraries is to create a joint catalog for the two campuses ([...] . We have not discussed a vendor for this because it is not planned for the near future. (Type: Academic)

I could not run mandarin and the Oasis system effectively without the assistance of [...] and Gary [...] at [...] BOCES. I rarely use Mandarin, the corporation, for support. (Type: School)

ILS

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