Statistical Report for Spydus
| 2022 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
| | | 1 | | 2 | 1 | 5 | 9 | | 8 | 7.00 | 8 |
|---|
| ILS Functionality | 18 |
| | 1 | | | | 3 | 6 | 8 | | 8 | 7.00 | 7 |
|---|
| Print Functionality | 18 |
| | | | | | 3 | 4 | 8 | 3 | 8 | 7.61 | 8 |
|---|
| Electronic Functionality | 18 |
1 | 1 | | | 2 | 1 | 5 | 6 | 2 | | 7 | 5.67 | 6 |
|---|
| Company Satisfaction | 17 |
| | 1 | 1 | | 1 | 1 | 8 | 4 | 1 | 7 | 6.65 | 7 |
|---|
| Support Satisfaction | 18 |
1 | | 1 | | | 5 | 3 | 4 | 4 | | 5 | 5.83 | 6 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 17 |
| | | 3 | | 1 | | 3 | 8 | 2 | 8 | 6.88 | 8 |
|---|
| Open Source Interest | 17 |
7 | 1 | 2 | 1 | | 2 | 1 | 3 | | | 0 | 2.65 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 18 |
2 | 11.11% |
|---|
| Considering new Interface | 18 |
1 | 5.56% |
|---|
| System Installed on time? | 18 |
0 | 0.00% |
|---|
| Average Collection size: |
| 222159 |
|---|
| Type | Count |
|---|
| Public | 16 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 26 |
| | | | | 2 | 2 | 8 | 11 | 3 | 8 | 7.42 | 8 |
|---|
| ILS Functionality | 26 |
| | | | | 2 | 3 | 8 | 9 | 4 | 8 | 7.38 | 8 |
|---|
| Print Functionality | 26 |
| | | | | | 1 | 4 | 12 | 9 | 8 | 8.12 | 8 |
|---|
| Electronic Functionality | 24 |
| | | | 3 | 2 | 6 | 9 | 2 | 2 | 7 | 6.46 | 7 |
|---|
| Company Satisfaction | 25 |
| | | 1 | | 3 | 4 | 7 | 8 | 2 | 8 | 6.92 | 7 |
|---|
| Support Satisfaction | 26 |
| | | 1 | 5 | 3 | 3 | 10 | 3 | 1 | 7 | 6.12 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 25 |
| | | 1 | 2 | | 5 | 5 | 8 | 4 | 8 | 7.04 | 7 |
|---|
| Open Source Interest | 24 |
11 | 4 | 2 | 1 | 1 | 3 | 2 | | | | 0 | 1.75 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 26 |
4 | 15.38% |
|---|
| Considering new Interface | 26 |
0 | 0.00% |
|---|
| System Installed on time? | 26 |
0 | 0.00% |
|---|
| Average Collection size: |
| 299136 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | | | 3 | 15 | 5 | 1 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 24 |
| | | | 1 | 2 | 1 | 12 | 7 | 1 | 7 | 7.04 | 7 |
|---|
| Print Functionality | 24 |
| | | | | | 1 | 5 | 16 | 2 | 8 | 7.79 | 8 |
|---|
| Electronic Functionality | 24 |
1 | | 1 | 2 | 1 | 2 | 4 | 7 | 5 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 24 |
| | | 1 | 1 | | 4 | 11 | 5 | 2 | 7 | 6.92 | 7 |
|---|
| Support Satisfaction | 22 |
| | | | 3 | 1 | 5 | 6 | 6 | 1 | 7 | 6.64 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 24 |
| 1 | | | 1 | 2 | 3 | 10 | 4 | 3 | 7 | 6.75 | 7 |
|---|
| Open Source Interest | 22 |
8 | 1 | 2 | 1 | 1 | 6 | 1 | 1 | 1 | | 0 | 2.86 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
3 | 12.00% |
|---|
| Considering new Interface | 25 |
1 | 4.00% |
|---|
| System Installed on time? | 25 |
0 | 0.00% |
|---|
| Average Collection size: |
| 337447 |
|---|
| Type | Count |
|---|
| Public | 23 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
| | | 1 | 1 | 1 | 6 | 10 | 4 | 2 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 25 |
| | | | 1 | 2 | 8 | 6 | 8 | | 6 | 6.72 | 7 |
|---|
| Print Functionality | 25 |
| | | 1 | | 1 | 3 | 5 | 13 | 2 | 8 | 7.32 | 8 |
|---|
| Electronic Functionality | 24 |
| | 1 | 1 | | 3 | 8 | 7 | 4 | | 6 | 6.21 | 6 |
|---|
| Company Satisfaction | 25 |
1 | | | 2 | | 1 | 4 | 9 | 6 | 2 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 25 |
| 1 | 1 | 1 | | 3 | 8 | 8 | 1 | 2 | 6 | 6.04 | 6 |
|---|
| Support Improvement | 25 |
| | | 1 | 4 | 8 | 4 | 7 | 1 | | 5 | 5.60 | 5 |
|---|
| Company Loyalty | 24 |
| | 2 | 1 | 2 | 1 | 4 | 4 | 6 | 4 | 8 | 6.50 | 7 |
|---|
| Open Source Interest | 25 |
8 | 2 | 5 | 1 | 3 | 3 | 2 | | | 1 | 0 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
2 | 8.00% |
|---|
| Considering new Interface | 25 |
1 | 4.00% |
|---|
| System Installed on time? | 25 |
22 | 88.00% |
|---|
| Average Collection size: |
| 304794 |
|---|
| Type | Count |
|---|
| Public | 21 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| | | | 3 | 6 | 13 | 17 | 11 | 4 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 54 |
| | | 1 | 3 | 3 | 14 | 18 | 13 | 2 | 7 | 6.70 | 7 |
|---|
| Print Functionality | 54 |
3 | | | | 2 | 3 | 3 | 16 | 20 | 7 | 8 | 6.96 | 8 |
|---|
| Electronic Functionality | 53 |
1 | 2 | 2 | 4 | 5 | 11 | 6 | 14 | 8 | | 7 | 5.49 | 6 |
|---|
| Company Satisfaction | 54 |
| 1 | 1 | 1 | 5 | 12 | 7 | 15 | 10 | 2 | 7 | 6.13 | 7 |
|---|
| Support Satisfaction | 54 |
| 1 | 1 | 4 | 6 | 8 | 7 | 18 | 8 | 1 | 7 | 5.93 | 7 |
|---|
| Support Improvement | 53 |
| | 1 | 3 | 11 | 18 | 8 | 6 | 4 | 2 | 5 | 5.38 | 5 |
|---|
| Company Loyalty | 53 |
2 | | 1 | 3 | 3 | 7 | 7 | 11 | 14 | 5 | 8 | 6.30 | 7 |
|---|
| Open Source Interest | 53 |
16 | 11 | 8 | 2 | 6 | 6 | 3 | | 1 | | 0 | 2.13 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
7 | 12.96% |
|---|
| Considering new Interface | 54 |
5 | 9.26% |
|---|
| System Installed on time? | 54 |
47 | 87.04% |
|---|
| Average Collection size: |
| 212893 |
|---|
| Type | Count |
|---|
| Public | 46 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 25 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 34 |
| | | 1 | | 1 | 6 | 15 | 10 | 1 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 33 |
| | | | 2 | 1 | 11 | 10 | 9 | | 6 | 6.70 | 7 |
|---|
| Print Functionality | 34 |
| | | | 1 | 1 | 3 | 14 | 13 | 2 | 7 | 7.26 | 7 |
|---|
| Electronic Functionality | 34 |
| | 1 | 3 | 2 | 9 | 4 | 9 | 6 | | 5 | 5.85 | 6 |
|---|
| Company Satisfaction | 34 |
| 1 | 1 | | | 4 | 6 | 11 | 9 | 2 | 7 | 6.65 | 7 |
|---|
| Support Satisfaction | 34 |
| 1 | 1 | | 1 | 4 | 11 | 7 | 7 | 2 | 6 | 6.35 | 6 |
|---|
| Support Improvement | 34 |
| 2 | | 3 | 1 | 3 | 9 | 10 | 2 | 4 | 7 | 6.06 | 6 |
|---|
| Company Loyalty | 33 |
1 | | | | 2 | 2 | 6 | 10 | 4 | 8 | 7 | 6.91 | 7 |
|---|
| Open Source Interest | 34 |
13 | 5 | 4 | 2 | 3 | 1 | 3 | 1 | 2 | | 0 | 2.26 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 34 |
2 | 5.88% |
|---|
| Considering new Interface | 34 |
5 | 14.71% |
|---|
| System Installed on time? | 34 |
33 | 97.06% |
|---|
| Average Collection size: |
| 210246 |
|---|
| Type | Count |
|---|
| Public | 28 |
|---|
| Academic | 2 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
1 | 1 | | | 2 | 2 | 8 | 16 | 11 | 4 | 7 | 6.73 | 7 |
|---|
| ILS Functionality | 45 |
| 1 | | 1 | 2 | 3 | 5 | 14 | 14 | 5 | 7 | 6.93 | 7 |
|---|
| Print Functionality | 43 |
1 | 1 | | 1 | | 4 | 6 | 8 | 15 | 7 | 8 | 6.95 | 8 |
|---|
| Electronic Functionality | 45 |
2 | | 5 | 3 | 4 | 8 | 10 | 7 | 5 | 1 | 6 | 5.18 | 6 |
|---|
| Company Satisfaction | 45 |
1 | 1 | | 2 | 2 | 4 | 5 | 13 | 12 | 5 | 7 | 6.60 | 7 |
|---|
| Support Satisfaction | 44 |
1 | | 1 | 3 | 1 | 4 | 4 | 18 | 9 | 3 | 7 | 6.45 | 7 |
|---|
| Support Improvement | 45 |
| 1 | 2 | | 7 | 12 | 11 | 5 | 5 | 2 | 5 | 5.60 | 6 |
|---|
| Company Loyalty | 43 |
1 | | 1 | 2 | 1 | 2 | 5 | 6 | 13 | 12 | 8 | 7.12 | 8 |
|---|
| Open Source Interest | 44 |
18 | 6 | 9 | 3 | 4 | | 2 | 1 | 1 | | 0 | 1.73 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 45 |
3 | 6.67% |
|---|
| Considering new Interface | 45 |
3 | 6.67% |
|---|
| System Installed on time? | 45 |
42 | 93.33% |
|---|
| Average Collection size: |
| 203571 |
|---|
| Type | Count |
|---|
| Public | 37 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
| Spydus | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 41 | 7.05 |
4 | | 1 | | 0 | | 21 | 7.29 | 12 | 7.08 | 1 | | 0 | | 1 | |
|---|
| ILSFunctionality | 41 | 7.00 |
4 | | 1 | | 0 | | 21 | 7.24 | 12 | 7.08 | 1 | | 0 | | 1 | |
|---|
| PrintFunctionality | 39 | 7.10 |
4 | | 1 | | 0 | | 19 | 7.26 | 12 | 6.92 | 1 | | 0 | | 1 | |
|---|
| ElectronicFunctionality | 39 | 5.49 |
4 | | 1 | | 0 | | 19 | 5.74 | 12 | 6.08 | 1 | | 0 | | 1 | |
|---|
| SatisfactionCustomerSupport | 40 | 6.88 |
3 | | 1 | | 0 | | 21 | 7.33 | 12 | 6.42 | 1 | | 0 | | 1 | |
|---|
| CompanyLoyalty | 38 | 6.74 |
3 | | 1 | | 0 | | 19 | 7.32 | 12 | 6.75 | 1 | | 0 | | 1 | |
|---|
| 2015 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 41 |
| | | | 1 | 4 | 6 | 13 | 15 | 2 | 8 | 7.05 | 7 |
|---|
| ILS Functionality | 41 |
| | | | 1 | 4 | 7 | 13 | 14 | 2 | 8 | 7.00 | 7 |
|---|
| Print Functionality | 39 |
1 | | 1 | | 1 | 1 | 4 | 11 | 15 | 5 | 8 | 7.10 | 8 |
|---|
| Electronic Functionality | 39 |
2 | 1 | 3 | 1 | 2 | 6 | 9 | 8 | 7 | | 6 | 5.49 | 6 |
|---|
| Company Satisfaction | 40 |
| | 1 | 1 | 1 | 4 | 5 | 12 | 12 | 4 | 7 | 6.88 | 7 |
|---|
| Support Satisfaction | 40 |
| | | 1 | 2 | 3 | 7 | 12 | 12 | 3 | 7 | 6.88 | 7 |
|---|
| Support Improvement | 39 |
| | 1 | | 5 | 8 | 3 | 10 | 7 | 5 | 7 | 6.44 | 7 |
|---|
| Company Loyalty | 38 |
2 | | | 1 | 1 | 4 | 4 | 10 | 9 | 7 | 7 | 6.74 | 7 |
|---|
| Open Source Interest | 38 |
13 | 9 | 8 | 5 | 2 | 1 | | | | | 0 | 1.39 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 41 |
3 | 7.32% |
|---|
| Considering new Interface | 41 |
1 | 2.44% |
|---|
| System Installed on time? | 41 |
35 | 85.37% |
|---|
| Average Collection size: |
| 225067 |
|---|
| Type | Count |
|---|
| Public | 35 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 40 |
| | | 1 | 1 | 1 | 3 | 17 | 15 | 2 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 40 |
| | | 1 | 1 | 1 | 7 | 14 | 16 | | 8 | 7.00 | 7 |
|---|
| Print Functionality | 39 |
1 | | | | | 1 | 3 | 10 | 21 | 3 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 40 |
| 1 | 3 | 3 | 3 | 6 | 10 | 11 | 3 | | 7 | 5.47 | 6 |
|---|
| Company Satisfaction | 40 |
| | | 2 | | 4 | 5 | 18 | 10 | 1 | 7 | 6.78 | 7 |
|---|
| Support Satisfaction | 40 |
| | 2 | | 1 | | 7 | 22 | 8 | | 7 | 6.70 | 7 |
|---|
| Support Improvement | 39 |
| | | 1 | 3 | 8 | 5 | 9 | 9 | 4 | 7 | 6.56 | 7 |
|---|
| Company Loyalty | 40 |
| | 3 | | 2 | 2 | 2 | 8 | 12 | 11 | 8 | 7.17 | 8 |
|---|
| Open Source Interest | 40 |
18 | 9 | 6 | 2 | 4 | 1 | | | | | 0 | 1.20 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
4 | 10.00% |
|---|
| Considering new Interface | 40 |
1 | 2.50% |
|---|
| System Installed on time? | 40 |
39 | 97.50% |
|---|
| Average Collection size: |
| 209037 |
|---|
| Type | Count |
|---|
| Public | 35 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| | | | | 2 | 2 | 10 | 3 | 2 | 7 | 7.05 | 7 |
|---|
| ILS Functionality | 19 |
| | | | | 2 | 4 | 5 | 7 | 1 | 8 | 7.05 | 7 |
|---|
| Print Functionality | 19 |
| | | | | | 4 | 4 | 10 | 1 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 18 |
| | 1 | 1 | 1 | 5 | 3 | 5 | 1 | 1 | 5 | 5.78 | 6 |
|---|
| Company Satisfaction | 19 |
| | | | 2 | | 5 | 5 | 6 | 1 | 8 | 6.84 | 7 |
|---|
| Support Satisfaction | 19 |
| | | | 3 | | 4 | 6 | 5 | 1 | 7 | 6.68 | 7 |
|---|
| Support Improvement | 19 |
| | | 1 | 1 | 3 | 3 | 6 | 3 | 2 | 7 | 6.53 | 7 |
|---|
| Company Loyalty | 19 |
1 | 1 | | 1 | 1 | 2 | 1 | 4 | 3 | 5 | 9 | 6.37 | 7 |
|---|
| Open Source Interest | 18 |
8 | 3 | 2 | | 2 | 1 | 1 | | | 1 | 0 | 1.94 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
3 | 15.00% |
|---|
| Considering new Interface | 20 |
4 | 20.00% |
|---|
| System Installed on time? | 20 |
17 | 85.00% |
|---|
| Average Collection size: |
| 166778 |
|---|
| Type | Count |
|---|
| Public | 15 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 36 |
| | | 2 | 1 | | 2 | 21 | 9 | 1 | 7 | 6.94 | 7 |
|---|
| ILS Functionality | 35 |
| | | 2 | 1 | | 4 | 16 | 11 | 1 | 7 | 6.94 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 36 |
1 | | 1 | | 1 | 1 | 3 | 20 | 8 | 1 | 7 | 6.72 | 7 |
|---|
| Support Satisfaction | 36 |
1 | | 2 | | | 1 | 6 | 17 | 7 | 2 | 7 | 6.61 | 7 |
|---|
| Support Improvement | 34 |
1 | | 2 | | 4 | 5 | 14 | 3 | 5 | | 6 | 5.59 | 6 |
|---|
| Company Loyalty | 36 |
2 | 1 | | | | 4 | 1 | 7 | 9 | 12 | 9 | 7.11 | 8 |
|---|
| Open Source Interest | 36 |
17 | 9 | 7 | 1 | 1 | 1 | | | | | 0 | 0.97 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 38 |
6 | 15.79% |
|---|
| Considering new Interface | 38 |
6 | 15.79% |
|---|
| System Installed on time? | 38 |
36 | 94.74% |
|---|
| Average Collection size: |
| 129848 |
|---|
| Type | Count |
|---|
| Public | 33 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
| | | | | 1 | 6 | 8 | 6 | | 7 | 6.90 | 7 |
|---|
| ILS Functionality | 21 |
| | | | 1 | 3 | 4 | 7 | 5 | 1 | 7 | 6.71 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
| | | | 1 | 2 | 7 | 7 | 4 | | 6 | 6.52 | 7 |
|---|
| Support Satisfaction | 21 |
| | | | 1 | 1 | 7 | 7 | 5 | | 6 | 6.67 | 7 |
|---|
| Support Improvement | 20 |
| | | | 3 | 10 | 2 | 4 | 1 | | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 21 |
| | | | 1 | 1 | 4 | 8 | 5 | 2 | 7 | 7.00 | 7 |
|---|
| Open Source Interest | 21 |
7 | 4 | 2 | 2 | 1 | 3 | 1 | | 1 | | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
2 | 9.09% |
|---|
| Considering new Interface | 22 |
6 | 27.27% |
|---|
| System Installed on time? | 22 |
21 | 95.45% |
|---|
| Average Collection size: |
| 200666 |
|---|
| Type | Count |
|---|
| Public | 18 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| | | | 1 | 1 | 3 | 4 | 5 | 9 | 9 | 7.65 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 23 |
| | | 1 | | 1 | 5 | 2 | 4 | 10 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 23 |
| | 1 | | | 2 | 3 | 4 | 4 | 9 | 9 | 7.43 | 8 |
|---|
| Support Improvement | 23 |
| | | 1 | 2 | 1 | 4 | 3 | 3 | 9 | 9 | 7.22 | 8 |
|---|
| Company Loyalty | 23 |
| 1 | | | | 1 | 2 | 4 | 4 | 11 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 23 |
12 | 3 | 2 | 3 | 2 | | 1 | | | | 0 | 1.30 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 23 |
0 | 0.00% |
|---|
| Considering new Interface | 23 |
3 | 13.04% |
|---|
| System Installed on time? | 23 |
22 | 95.65% |
|---|
| Average Collection size: |
| 120296 |
|---|
| Type | Count |
|---|
| Public | 22 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| 1 | 1 | 1 | 1 | | 4 | 7 | 6 | 1 | 7 | 6.36 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 22 |
| 1 | | 1 | | 3 | 4 | 8 | 5 | | 7 | 6.32 | 7 |
|---|
| Support Satisfaction | 22 |
| 1 | 1 | 3 | 1 | 2 | 3 | 5 | 5 | 1 | 7 | 5.82 | 7 |
|---|
| Support Improvement | 21 |
| | 1 | | 3 | 6 | 1 | 4 | 3 | 3 | 5 | 6.14 | 6 |
|---|
| Company Loyalty | 21 |
2 | | 2 | | | 2 | 2 | 4 | 4 | 5 | 9 | 6.24 | 7 |
|---|
| Open Source Interest | 22 |
9 | 3 | 6 | 2 | | 1 | | 1 | | | 0 | 1.50 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
3 | 13.64% |
|---|
| Considering new Interface | 22 |
5 | 22.73% |
|---|
| System Installed on time? | 22 |
19 | 86.36% |
|---|
| 2008 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
| | | | 1 | | | 2 | 6 | 2 | 8 | 7.64 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 11 |
| | | | 1 | | | 6 | 2 | 2 | 7 | 7.27 | 7 |
|---|
| Support Satisfaction | 10 |
| | | 1 | | | 2 | 3 | 4 | | 8 | 6.80 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 11 |
1 | 1 | | | | 1 | 1 | 1 | 3 | 3 | 8 | 6.36 | 8 |
|---|
| Open Source Interest | 11 |
7 | 1 | 1 | 2 | | | | | | | 0 | 0.82 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 11 |
0 | 0.00% |
|---|
| Considering new Interface | 11 |
1 | 9.09% |
|---|
| System Installed on time? | 11 |
11 | 100.00% |
|---|
| 2 Responses for Spydus in 2007 |
2022 : gen: 7.00 company 6.65 loyalty 6.88 support 5.83
2021 : gen: 7.42 company 6.92 loyalty 7.04 support 6.12
2020 : gen: 7.17 company 6.92 loyalty 6.75 support 6.64
2019 : gen: 6.72 company 6.56 loyalty 6.50 support 6.04
2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93
2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35
2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45
2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88
2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70
2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68
2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61
2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67
2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43
2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82
2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80
Comments
Managed services has resulted in an improvement of system performance, but upgrading to it resulted in significant functionality, configurations and settings lost in the process. Although many of these have been resolved with bug fixes, they usually require a server upgrade which can be very costly if not already included in contract schedule. Current version of OPAC is not yet mobile responsive, yet is extremely difficult and precarious to edit and therefore requires advanced skills and training. We are yet to upgrade to the latest version because the Acquisitions module is not yet available for it.
(Type: Public)
The thing we appreciate is that our vendor listens to us. We have focus groups and get to have a say on the future direction of the product
(Type: Public)
Really disappointed in the Spydus 9 OPAC: had we had this survey earlier this year the scores would have suffered. The noises being made recently about the Spydus 10 OPAC have given us some hope of retrieving the situation.
(Type: Public)
We have just gone through an upgrade and we are not particularly happy with the web interface of the product. there are a lot of bugs in the product and has reduced services considerably at the moment.
(Type: Public)
Spydus has only been installed for 3 weeks and so the feedback is based on that
(Type: Public)
Our parent organization is *extremely* risk averse. Open source products (and the skill sets and resources to support them) do not appear to figure in current planning. The preference is for a commercial, contracted (i.e. there are budgets and lawerable contracts) services. Ous Spydus system is hosted and managed by Civica - any future ILS would *probably* follow that pattern.
(Type: Public)
Can't provide too much of this information as it is done centrally trhough [...] at a higher level than mine
(Type: Public)
Training is an issue as requires additional costs - I would think it would be to the suppliers benefit to have users well trained
Also cost of additional modules prohibitive
(Type: Public)
Civica's customer support and focus has to be commended. Over the past few years there has been a shift towards using customer's experiences and workflows to shape product development.
(Type: Public)
Due to ignorance of the company in Taiwan's market.The resouces of custermer, s services are short very seriously.
(Type: Public)
The ILS has additional services that we make full use of, the global functionality which allows us to share with 5 other public and academic libraries and each retain our own parameters for charges etc and the Archive Management Programme we have over 100,000 records and 20,000 images managed by the system to international archives standards. We are starting the setup for the Events Management Programme and planning to add local schools as branches to the ILS when we upgrade to V10.3 early 2016 which has full web based functionality.
(Type: Public)
We are part of a consortium on a shared system with 10 other local authorities.
(Type: Public)
Installation support inadequate
Issues with speed of system and slow response to troubleshoot faults
EDI problems
(Type: Public)