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Statistical Report for Spydus


2023 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 2 7 9 87.217
ILS Functionality19 3 6 10 87.378
Print Functionality19 2 2 11 4 87.898
Electronic Functionality19 1 1 1 2 10 4 76.637
Company Satisfaction19 1 1 3 7 6 1 77.007
Support Satisfaction19 1 1 1 5 6 5 76.537
Support Improvement0 00.00
Company Loyalty18 2 1 3 5 6 1 86.837
Open Source Interest18 6 1 2 4 1 3 1 02.393

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 00.00%
System Installed on time?19 00.00%

Average Collection size: 335030

TypeCount
Public7
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2022 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 1 5 9 87.008
ILS Functionality18 1 3 6 8 87.007
Print Functionality18 3 4 8 3 87.618
Electronic Functionality18 1 1 2 1 5 6 2 75.676
Company Satisfaction17 1 1 1 1 8 4 1 76.657
Support Satisfaction18 1 1 5 3 4 4 55.836
Support Improvement0 00.00
Company Loyalty17 3 1 3 8 2 86.888
Open Source Interest17 7 1 2 1 2 1 3 02.652

CategoryTotalYespercent
Considering new ILS18 211.11%
Considering new Interface18 15.56%
System Installed on time?18 00.00%

Average Collection size: 222159

TypeCount
Public16
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0008
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2021 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction26 2 2 8 11 3 87.428
ILS Functionality26 2 3 8 9 4 87.388
Print Functionality26 1 4 12 9 88.128
Electronic Functionality24 3 2 6 9 2 2 76.467
Company Satisfaction25 1 3 4 7 8 2 86.927
Support Satisfaction26 1 5 3 3 10 3 1 76.127
Support Improvement0 00.00
Company Loyalty25 1 2 5 5 8 4 87.047
Open Source Interest24 11 4 2 1 1 3 2 01.751

CategoryTotalYespercent
Considering new ILS26 415.38%
Considering new Interface26 00.00%
System Installed on time?26 00.00%

Average Collection size: 299136

TypeCount
Public19
Academic1
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0009
[3] 100,001-250,00010
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2020 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 3 15 5 1 77.177
ILS Functionality24 1 2 1 12 7 1 77.047
Print Functionality24 1 5 16 2 87.798
Electronic Functionality24 1 1 2 1 2 4 7 5 1 76.007
Company Satisfaction24 1 1 4 11 5 2 76.927
Support Satisfaction22 3 1 5 6 6 1 76.647
Support Improvement0 00.00
Company Loyalty24 1 1 2 3 10 4 3 76.757
Open Source Interest22 8 1 2 1 1 6 1 1 1 02.863

CategoryTotalYespercent
Considering new ILS25 312.00%
Considering new Interface25 14.00%
System Installed on time?25 00.00%

Average Collection size: 337447

TypeCount
Public23
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00010
[3] 100,001-250,0004
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2019 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 1 1 1 6 10 4 2 76.727
ILS Functionality25 1 2 8 6 8 66.727
Print Functionality25 1 1 3 5 13 2 87.328
Electronic Functionality24 1 1 3 8 7 4 66.216
Company Satisfaction25 1 2 1 4 9 6 2 76.567
Support Satisfaction25 1 1 1 3 8 8 1 2 66.046
Support Improvement25 1 4 8 4 7 1 55.605
Company Loyalty24 2 1 2 1 4 4 6 4 86.507
Open Source Interest25 8 2 5 1 3 3 2 1 02.522

CategoryTotalYespercent
Considering new ILS25 28.00%
Considering new Interface25 14.00%
System Installed on time?25 2288.00%

Average Collection size: 304794

TypeCount
Public21
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0009
[3] 100,001-250,0005
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2018 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 3 6 13 17 11 4 76.727
ILS Functionality54 1 3 3 14 18 13 2 76.707
Print Functionality54 3 2 3 3 16 20 7 86.968
Electronic Functionality53 1 2 2 4 5 11 6 14 8 75.496
Company Satisfaction54 1 1 1 5 12 7 15 10 2 76.137
Support Satisfaction54 1 1 4 6 8 7 18 8 1 75.937
Support Improvement53 1 3 11 18 8 6 4 2 55.385
Company Loyalty53 2 1 3 3 7 7 11 14 5 86.307
Open Source Interest53 16 11 8 2 6 6 3 1 02.131

CategoryTotalYespercent
Considering new ILS54 712.96%
Considering new Interface54 59.26%
System Installed on time?54 4787.04%

Average Collection size: 212893

TypeCount
Public46
Academic5
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0009
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 6 15 10 1 77.007
ILS Functionality33 2 1 11 10 9 66.707
Print Functionality34 1 1 3 14 13 2 77.267
Electronic Functionality34 1 3 2 9 4 9 6 55.856
Company Satisfaction34 1 1 4 6 11 9 2 76.657
Support Satisfaction34 1 1 1 4 11 7 7 2 66.356
Support Improvement34 2 3 1 3 9 10 2 4 76.066
Company Loyalty33 1 2 2 6 10 4 8 76.917
Open Source Interest34 13 5 4 2 3 1 3 1 2 02.261

CategoryTotalYespercent
Considering new ILS34 25.88%
Considering new Interface34 514.71%
System Installed on time?34 3397.06%

Average Collection size: 210246

TypeCount
Public28
Academic2
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,0009
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 2 8 16 11 4 76.737
ILS Functionality45 1 1 2 3 5 14 14 5 76.937
Print Functionality43 1 1 1 4 6 8 15 7 86.958
Electronic Functionality45 2 5 3 4 8 10 7 5 1 65.186
Company Satisfaction45 1 1 2 2 4 5 13 12 5 76.607
Support Satisfaction44 1 1 3 1 4 4 18 9 3 76.457
Support Improvement45 1 2 7 12 11 5 5 2 55.606
Company Loyalty43 1 1 2 1 2 5 6 13 12 87.128
Open Source Interest44 18 6 9 3 4 2 1 1 01.731

CategoryTotalYespercent
Considering new ILS45 36.67%
Considering new Interface45 36.67%
System Installed on time?45 4293.33%

Average Collection size: 203571

TypeCount
Public37
Academic4
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00015
[3] 100,001-250,00014
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

SpydusallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS417.05 410217.29127.08101
ILSFunctionality417.00 410217.24127.08101
PrintFunctionality397.10 410197.26126.92101
ElectronicFunctionality395.49 410195.74126.08101
SatisfactionCustomerSupport406.88 310217.33126.42101
CompanyLoyalty386.74 310197.32126.75101



2015 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction41 1 4 6 13 15 2 87.057
ILS Functionality41 1 4 7 13 14 2 87.007
Print Functionality39 1 1 1 1 4 11 15 5 87.108
Electronic Functionality39 2 1 3 1 2 6 9 8 7 65.496
Company Satisfaction40 1 1 1 4 5 12 12 4 76.887
Support Satisfaction40 1 2 3 7 12 12 3 76.887
Support Improvement39 1 5 8 3 10 7 5 76.447
Company Loyalty38 2 1 1 4 4 10 9 7 76.747
Open Source Interest38 13 9 8 5 2 1 01.391

CategoryTotalYespercent
Considering new ILS41 37.32%
Considering new Interface41 12.44%
System Installed on time?41 3585.37%

Average Collection size: 225067

TypeCount
Public35
Academic5
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction40 1 1 1 3 17 15 2 77.177
ILS Functionality40 1 1 1 7 14 16 87.007
Print Functionality39 1 1 3 10 21 3 87.388
Electronic Functionality40 1 3 3 3 6 10 11 3 75.476
Company Satisfaction40 2 4 5 18 10 1 76.787
Support Satisfaction40 2 1 7 22 8 76.707
Support Improvement39 1 3 8 5 9 9 4 76.567
Company Loyalty40 3 2 2 2 8 12 11 87.178
Open Source Interest40 18 9 6 2 4 1 01.201

CategoryTotalYespercent
Considering new ILS40 410.00%
Considering new Interface40 12.50%
System Installed on time?40 3997.50%

Average Collection size: 209037

TypeCount
Public35
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 10 3 2 77.057
ILS Functionality19 2 4 5 7 1 87.057
Print Functionality19 4 4 10 1 87.428
Electronic Functionality18 1 1 1 5 3 5 1 1 55.786
Company Satisfaction19 2 5 5 6 1 86.847
Support Satisfaction19 3 4 6 5 1 76.687
Support Improvement19 1 1 3 3 6 3 2 76.537
Company Loyalty19 1 1 1 1 2 1 4 3 5 96.377
Open Source Interest18 8 3 2 2 1 1 1 01.941

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 420.00%
System Installed on time?20 1785.00%

Average Collection size: 166778

TypeCount
Public15
Academic3
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0007
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 1 2 21 9 1 76.947
ILS Functionality35 2 1 4 16 11 1 76.947
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction36 1 1 1 1 3 20 8 1 76.727
Support Satisfaction36 1 2 1 6 17 7 2 76.617
Support Improvement34 1 2 4 5 14 3 5 65.596
Company Loyalty36 2 1 4 1 7 9 12 97.118
Open Source Interest36 17 9 7 1 1 1 00.971

CategoryTotalYespercent
Considering new ILS38 615.79%
Considering new Interface38 615.79%
System Installed on time?38 3694.74%

Average Collection size: 129848

TypeCount
Public33
Academic2
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 6 8 6 76.907
ILS Functionality21 1 3 4 7 5 1 76.717
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 2 7 7 4 66.527
Support Satisfaction21 1 1 7 7 5 66.677
Support Improvement20 3 10 2 4 1 55.505
Company Loyalty21 1 1 4 8 5 2 77.007
Open Source Interest21 7 4 2 2 1 3 1 1 02.241

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 627.27%
System Installed on time?22 2195.45%

Average Collection size: 200666

TypeCount
Public18
Academic3
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 3 4 5 9 97.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 5 2 4 10 97.578
Support Satisfaction23 1 2 3 4 4 9 97.438
Support Improvement23 1 2 1 4 3 3 9 97.228
Company Loyalty23 1 1 2 4 4 11 97.708
Open Source Interest23 12 3 2 3 2 1 01.300

CategoryTotalYespercent
Considering new ILS23 00.00%
Considering new Interface23 313.04%
System Installed on time?23 2295.65%

Average Collection size: 120296

TypeCount
Public22
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1986.36%





2008 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%




2 Responses for Spydus in 2007

2023 : gen: 7.21 company 7.00 loyalty 6.83 support 6.53

2022 : gen: 7.00 company 6.65 loyalty 6.88 support 5.83

2021 : gen: 7.42 company 6.92 loyalty 7.04 support 6.12

2020 : gen: 7.17 company 6.92 loyalty 6.75 support 6.64

2019 : gen: 6.72 company 6.56 loyalty 6.50 support 6.04

2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93

2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35

2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45

2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88

2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70

2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68

2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61

2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67

2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43

2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82

2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80

Comments

Managed services has resulted in an improvement of system performance, but upgrading to it resulted in significant functionality, configurations and settings lost in the process. Although many of these have been resolved with bug fixes, they usually require a server upgrade which can be very costly if not already included in contract schedule. Current version of OPAC is not yet mobile responsive, yet is extremely difficult and precarious to edit and therefore requires advanced skills and training. We are yet to upgrade to the latest version because the Acquisitions module is not yet available for it. (Type: Public)

The thing we appreciate is that our vendor listens to us. We have focus groups and get to have a say on the future direction of the product (Type: Public)

Really disappointed in the Spydus 9 OPAC: had we had this survey earlier this year the scores would have suffered. The noises being made recently about the Spydus 10 OPAC have given us some hope of retrieving the situation. (Type: Public)

We have just gone through an upgrade and we are not particularly happy with the web interface of the product. there are a lot of bugs in the product and has reduced services considerably at the moment. (Type: Public)

Spydus has only been installed for 3 weeks and so the feedback is based on that (Type: Public)

Our parent organization is *extremely* risk averse. Open source products (and the skill sets and resources to support them) do not appear to figure in current planning. The preference is for a commercial, contracted (i.e. there are budgets and lawerable contracts) services. Ous Spydus system is hosted and managed by Civica - any future ILS would *probably* follow that pattern. (Type: Public)

Can't provide too much of this information as it is done centrally trhough [...] at a higher level than mine (Type: Public)

Training is an issue as requires additional costs - I would think it would be to the suppliers benefit to have users well trained Also cost of additional modules prohibitive (Type: Public)

Civica's customer support and focus has to be commended. Over the past few years there has been a shift towards using customer's experiences and workflows to shape product development. (Type: Public)

Due to ignorance of the company in Taiwan's market.The resouces of custermer, s services are short very seriously. (Type: Public)

The ILS has additional services that we make full use of, the global functionality which allows us to share with 5 other public and academic libraries and each retain our own parameters for charges etc and the Archive Management Programme we have over 100,000 records and 20,000 images managed by the system to international archives standards. We are starting the setup for the Events Management Programme and planning to add local schools as branches to the ILS when we upgrade to V10.3 early 2016 which has full web based functionality. (Type: Public)

We are part of a consortium on a shared system with 10 other local authorities. (Type: Public)

Installation support inadequate Issues with speed of system and slow response to troubleshoot faults EDI problems (Type: Public)

ILS