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Statistical Report for Symphony

2022 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	303	3	9	11	3	15	15	26	97	87	37	7	6.73	7
ILS Functionality	304	2	4	6	6	15	17	41	95	77	41	7	6.83	7
Print Functionality	302	2	3	3	5	5	15	20	76	109	64	8	7.35	8
Electronic Functionality	300	17	11	12	15	19	38	45	63	42	38	7	5.78	6
Company Satisfaction	299	4	3	5	9	13	18	26	76	85	60	8	6.99	7
Support Satisfaction	303	6	2	3	5	7	13	19	68	87	93	9	7.39	8
Support Improvement	0											0	0.00
Company Loyalty	298	24	10	4	6	7	23	18	62	74	70	8	6.52	7
Open Source Interest	283	71	23	23	28	12	43	21	24	19	13	0	3.67	3

Category	Total	Yes	percent
Considering new ILS	319	66	20.69%
Considering new Interface	319	15	4.70%
System Installed on time?	319	0	0.00%

Average Collection size:		721638

Type	Count
Public	190
Academic	56
School	1
Consortium	24
Special	9

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	105
[3] 100,001-250,000	73
[4] 250,001-1,000,000	65
[5] 1,000,001-10,000,000	40
[6] over 10,000,001	3

2021 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	332	5	1	6	3	12	19	34	109	91	52	7	7.01	7
ILS Functionality	333	2		6	5	12	27	31	103	102	45	7	7.02	7
Print Functionality	329	1	2	1	3	8	16	24	74	123	77	8	7.49	8
Electronic Functionality	329	20	4	9	17	14	45	51	71	62	36	7	6.01	7
Company Satisfaction	327	4	2	6	7	11	21	19	85	112	60	8	7.12	8
Support Satisfaction	326	3	2	3	5	7	18	17	56	112	103	8	7.54	8
Support Improvement	0											0	0.00
Company Loyalty	330	11	2	8	9	11	29	23	58	103	76	8	6.93	8
Open Source Interest	290	80	27	25	24	22	42	14	23	21	7	0	3.36	3

Category	Total	Yes	percent
Considering new ILS	342	53	15.50%
Considering new Interface	342	15	4.39%
System Installed on time?	342	0	0.00%

Average Collection size:		2283406

Type	Count
Public	191
Academic	47
School	3
Consortium	24
Special	6

Size Category	Count
[1] Under 10,000	9
[2] 10,001-100,000	109
[3] 100,001-250,000	72
[4] 250,001-1,000,000	78
[5] 1,000,001-10,000,000	43
[6] over 10,000,001	5

2020 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	321	2	2	7	5	10	22	35	98	96	44	7	6.98	7
ILS Functionality	322		1	2	13	7	18	48	82	112	39	8	7.05	7
Print Functionality	318	1		3	5	7	13	28	69	112	80	8	7.49	8
Electronic Functionality	308	8	9	12	21	17	44	51	72	44	30	7	5.90	6
Company Satisfaction	317		2	7	6	12	16	30	83	100	61	8	7.17	8
Support Satisfaction	314		1	5	6	5	14	22	51	107	103	8	7.61	8
Support Improvement	0											0	0.00
Company Loyalty	316	8	4	7	10	8	24	22	70	77	86	9	7.00	8
Open Source Interest	285	85	22	39	22	14	31	16	16	18	16	0	3.27	2

Category	Total	Yes	percent
Considering new ILS	331	57	17.22%
Considering new Interface	331	16	4.83%
System Installed on time?	331	0	0.00%

Average Collection size:		860340

Type	Count
Public	193
Academic	79
School	9
Consortium	24
Special	6

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	108
[3] 100,001-250,000	70
[4] 250,001-1,000,000	73
[5] 1,000,001-10,000,000	42
[6] over 10,000,001	5

2019 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	439	5	11	8	9	16	33	67	115	122	53	8	6.70	7
ILS Functionality	436	4	10	3	11	21	27	69	118	126	47	8	6.74	7
Print Functionality	433	5	6	3	9	17	23	43	92	163	72	8	7.10	8
Electronic Functionality	426	18	17	22	16	40	48	59	95	74	37	7	5.76	6
Company Satisfaction	434	7	10	5	14	21	27	54	97	131	68	8	6.78	7
Support Satisfaction	423	5	3	7	9	16	30	36	71	130	116	8	7.22	8
Support Improvement	422	6	5	3	8	43	108	56	58	64	71	5	6.26	6
Company Loyalty	429	23	13	10	16	22	32	42	72	97	102	9	6.48	7
Open Source Interest	429	132	46	48	28	56	40	23	18	20	18	0	2.88	2

Category	Total	Yes	percent
Considering new ILS	443	75	16.93%
Considering new Interface	443	51	11.51%
System Installed on time?	443	404	91.20%

Average Collection size:		674873

Type	Count
Public	258
Academic	112
School	12
Consortium	28
Special	6

Size Category	Count
[1] Under 10,000	19
[2] 10,001-100,000	148
[3] 100,001-250,000	84
[4] 250,001-1,000,000	100
[5] 1,000,001-10,000,000	60
[6] over 10,000,001	4

2018 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	473	5	4	5	15	18	34	65	157	118	52	7	6.77	7
ILS Functionality	471	3	5	7	16	16	46	76	125	122	55	7	6.72	7
Print Functionality	471	8	4	8	6	10	28	51	104	162	90	8	7.13	8
Electronic Functionality	460	22	16	25	23	38	50	79	108	58	41	7	5.65	6
Company Satisfaction	468	4	6	11	15	18	33	56	137	120	68	7	6.79	7
Support Satisfaction	462	2	7	13	8	19	34	39	103	122	115	8	7.08	8
Support Improvement	448	9	1	11	14	37	137	49	52	66	72	5	6.10	6
Company Loyalty	459	18	9	20	17	27	41	47	95	88	97	9	6.40	7
Open Source Interest	460	158	56	58	23	43	43	31	24	5	19	0	2.59	2

Category	Total	Yes	percent
Considering new ILS	481	89	18.50%
Considering new Interface	481	45	9.36%
System Installed on time?	481	435	90.44%

Average Collection size:		552666

Type	Count
Public	283
Academic	122
School	13
Consortium	25
Special	8

Size Category	Count
[1] Under 10,000	14
[2] 10,001-100,000	173
[3] 100,001-250,000	104
[4] 250,001-1,000,000	108
[5] 1,000,001-10,000,000	53
[6] over 10,000,001	2

2017 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	531	5	5	13	14	23	39	89	154	122	67	7	6.69	7
ILS Functionality	531	1	7	15	13	24	45	92	150	130	54	7	6.64	7
Print Functionality	523	4	3	12	8	15	30	54	124	177	96	8	7.14	8
Electronic Functionality	525	14	21	34	30	41	76	87	109	78	35	7	5.61	6
Company Satisfaction	523	4	8	10	13	24	54	73	116	133	88	8	6.77	7
Support Satisfaction	518	3	7	6	16	17	38	53	100	160	118	8	7.11	8
Support Improvement	512	5	1	9	8	45	137	61	83	89	74	5	6.31	6
Company Loyalty	516	31	5	23	13	25	51	56	107	103	102	7	6.34	7
Open Source Interest	517	160	69	65	33	68	51	27	21	7	16	0	2.58	2

Category	Total	Yes	percent
Considering new ILS	536	107	19.96%
Considering new Interface	536	51	9.51%
System Installed on time?	536	486	90.67%

Average Collection size:		633322

Type	Count
Public	301
Academic	141
School	16
Consortium	32
Special	9

Size Category	Count
[1] Under 10,000	23
[2] 10,001-100,000	179
[3] 100,001-250,000	116
[4] 250,001-1,000,000	122
[5] 1,000,001-10,000,000	66
[6] over 10,000,001	3

2016 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	431	3	4	10	12	17	31	58	126	117	53	7	6.79	7
ILS Functionality	431	2	2	9	13	21	31	54	132	111	56	7	6.82	7
Print Functionality	426	6	1	4	8	11	17	31	104	153	91	8	7.32	8
Electronic Functionality	422	16	12	24	22	38	45	78	80	73	34	7	5.74	6
Company Satisfaction	427	6	4	11	10	21	32	49	110	111	73	8	6.81	7
Support Satisfaction	418	4	4	5	10	17	29	44	91	111	103	8	7.11	8
Support Improvement	410	5	4	5	8	44	101	53	50	67	73	5	6.29	6
Company Loyalty	425	17	11	7	11	16	46	41	84	90	102	9	6.64	7
Open Source Interest	418	140	57	54	32	46	38	20	11	6	14	0	2.41	2

Category	Total	Yes	percent
Considering new ILS	436	81	18.58%
Considering new Interface	436	49	11.24%
System Installed on time?	436	402	92.20%

Average Collection size:		2753248

Type	Count
Public	235
Academic	132
School	14
Consortium	25
Special	1

Size Category	Count
[1] Under 10,000	16
[2] 10,001-100,000	151
[3] 100,001-250,000	91
[4] 250,001-1,000,000	96
[5] 1,000,001-10,000,000	59
[6] over 10,000,001	5

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Symphony	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	437	6.66	53	6.38	33	6.21	19	5.32	172	6.90	57	6.79	12	6.92	21	7.38	26	7.15
ILSFunctionality	436	6.62	53	6.42	33	6.18	19	4.89	171	6.88	57	6.74	12	7.33	21	7.43	26	7.15
PrintFunctionality	437	7.16	53	7.13	33	7.36	19	6.95	172	7.15	57	7.19	12	7.67	21	7.62	26	7.50
ElectronicFunctionality	432	5.66	53	5.38	33	4.61	18	3.33	170	6.03	57	5.37	12	6.08	20	6.70	26	6.62
SatisfactionCustomerSupport	427	6.92	52	6.73	33	6.94	19	7.11	166	6.88	56	7.04	12	7.50	19	7.47	26	7.31
CompanyLoyalty	433	6.35	53	6.00	33	5.61	19	4.37	169	6.50	57	6.61	12	7.33	21	7.05	26	7.42

2015 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	437	5	6	12	8	20	37	58	131	113	47	7	6.66	7
ILS Functionality	436		8	15	12	18	41	54	132	116	40	7	6.62	7
Print Functionality	437	4	5	4	5	17	22	36	123	144	77	8	7.16	8
Electronic Functionality	432	12	20	23	27	35	62	61	89	69	34	7	5.66	6
Company Satisfaction	432	5	9	13	15	18	30	51	109	119	63	8	6.69	7
Support Satisfaction	427	5	4	14	12	15	33	36	101	123	84	8	6.92	7
Support Improvement	420	8	7	3	5	46	108	42	71	69	61	5	6.20	6
Company Loyalty	433	23	14	10	9	23	44	49	84	97	80	8	6.35	7
Open Source Interest	426	153	61	59	27	40	37	15	15	5	14	0	2.27	1

Category	Total	Yes	percent
Considering new ILS	460	82	17.83%
Considering new Interface	460	46	10.00%
System Installed on time?	460	401	87.17%

Average Collection size:		653631

Type	Count
Public	256
Academic	116
School	22
Consortium	27
Special	3

Size Category	Count
[1] Under 10,000	21
[2] 10,001-100,000	168
[3] 100,001-250,000	91
[4] 250,001-1,000,000	98
[5] 1,000,001-10,000,000	51
[6] over 10,000,001	1

2014 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	354	1	4	9	16	14	29	55	124	76	26	7	6.53	7
ILS Functionality	355	1	2	11	13	16	29	66	104	85	28	7	6.56	7
Print Functionality	351	3	2	4	4	11	13	43	81	125	65	8	7.24	8
Electronic Functionality	347	10	19	28	34	17	45	63	72	41	18	7	5.31	6
Company Satisfaction	352		9	12	17	19	26	57	98	80	34	7	6.43	7
Support Satisfaction	348	2	4	7	11	13	29	50	86	89	57	8	6.82	7
Support Improvement	339	2	3	2	9	38	96	29	49	53	58	5	6.28	6
Company Loyalty	343	13	12	13	17	22	38	43	56	68	61	8	6.15	7
Open Source Interest	346	108	61	49	26	31	25	18	6	8	14	0	2.39	2

Category	Total	Yes	percent
Considering new ILS	361	76	21.05%
Considering new Interface	361	52	14.40%
System Installed on time?	361	322	89.20%

Average Collection size:		707313

Type	Count
Public	182
Academic	111
School	7
Consortium	19
Special	6

Size Category	Count
[1] Under 10,000	14
[2] 10,001-100,000	118
[3] 100,001-250,000	81
[4] 250,001-1,000,000	75
[5] 1,000,001-10,000,000	49
[6] over 10,000,001	2

2013 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	315	3	3	8	14	18	23	36	99	74	37	7	6.61	7
ILS Functionality	314	2	2	7	20	10	20	52	88	72	41	7	6.65	7
Print Functionality	314	3	1	3	4	9	20	35	76	99	64	8	7.21	8
Electronic Functionality	307	7	17	21	29	24	46	52	50	36	25	6	5.36	6
Company Satisfaction	313	4	9	10	16	14	17	43	81	77	42	7	6.51	7
Support Satisfaction	312	4	3	6	8	16	26	28	77	79	65	8	6.91	7
Support Improvement	307	4	2	7	5	17	83	23	57	50	59	5	6.46	7
Company Loyalty	312	21	8	10	9	17	41	26	56	61	63	9	6.19	7
Open Source Interest	304	90	34	49	22	27	40	13	13	7	9	0	2.67	2

Category	Total	Yes	percent
Considering new ILS	324	66	20.37%
Considering new Interface	324	58	17.90%
System Installed on time?	324	292	90.12%

Average Collection size:		835498

Type	Count
Public	139
Academic	87
School	29
Consortium	26
Special	3

Size Category	Count
[1] Under 10,000	24
[2] 10,001-100,000	80
[3] 100,001-250,000	64
[4] 250,001-1,000,000	67
[5] 1,000,001-10,000,000	41
[6] over 10,000,001	2

2012 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	380	2	2	10	19	25	48	50	122	72	30	7	6.37	7
ILS Functionality	380	1	1	5	24	24	41	47	114	94	29	7	6.52	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	378	1	6	14	26	22	43	65	98	71	32	7	6.21	7
Support Satisfaction	378	1	5	11	14	35	44	36	102	80	50	7	6.48	7
Support Improvement	371	3	3	6	16	26	99	45	55	69	49	5	6.23	6
Company Loyalty	376	30	11	22	18	25	48	33	76	54	59	7	5.70	7
Open Source Interest	374	97	44	47	35	35	42	28	19	13	14	0	3.01	2

Category	Total	Yes	percent
Considering new ILS	393	79	20.10%
Considering new Interface	393	76	19.34%
System Installed on time?	393	348	88.55%

Average Collection size:		644460

Type	Count
Public	206
Academic	114
School	4
Consortium	21
Special	9

Size Category	Count
[1] Under 10,000	17
[2] 10,001-100,000	125
[3] 100,001-250,000	93
[4] 250,001-1,000,000	80
[5] 1,000,001-10,000,000	54
[6] over 10,000,001	2

2011 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	326	5	6	9	11	21	37	61	102	57	17	7	6.18	7
ILS Functionality	320	1	2	7	18	18	30	63	93	69	19	7	6.39	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	326	6	7	19	20	24	35	58	83	53	21	7	5.88	6
Support Satisfaction	324	4	10	11	14	18	44	54	72	68	29	7	6.17	7
Support Improvement	323	5	10	10	12	28	81	37	60	48	32	5	5.87	6
Company Loyalty	323	23	16	16	13	31	44	40	54	55	31	8	5.47	6
Open Source Interest	318	63	32	48	21	34	45	18	27	12	18	0	3.48	3

Category	Total	Yes	percent
Considering new ILS	333	76	22.82%
Considering new Interface	333	88	26.43%
System Installed on time?	333	303	90.99%

Average Collection size:		570393

Type	Count
Public	151
Academic	116
School	4
Consortium	15
Special	10

Size Category	Count
[1] Under 10,000	10
[2] 10,001-100,000	98
[3] 100,001-250,000	77
[4] 250,001-1,000,000	84
[5] 1,000,001-10,000,000	40
[6] over 10,000,001	1

2010 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	271	3	5	9	12	19	37	41	77	50	18	7	6.15	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	271	8	8	17	11	26	37	54	57	39	14	7	5.63	6
Support Satisfaction	269	8	7	15	20	23	32	50	56	39	19	7	5.67	6
Support Improvement	271	11	7	16	28	21	87	26	26	26	23	5	5.15	5
Company Loyalty	270	18	15	10	24	29	34	40	40	32	28	6	5.26	6
Open Source Interest	269	64	26	30	17	19	31	29	19	14	20	0	3.59	3

Category	Total	Yes	percent
Considering new ILS	282	57	20.21%
Considering new Interface	282	81	28.72%
System Installed on time?	282	242	85.82%

Average Collection size:		580366

Type	Count
Public	142
Academic	88
School	4
Consortium	15
Special	10

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	85
[3] 100,001-250,000	51
[4] 250,001-1,000,000	54
[5] 1,000,001-10,000,000	28
[6] over 10,000,001	1

2009 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	304	3	5	6	9	16	62	56	96	44	7	7	6.06	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	303	5	9	27	23	22	56	48	79	29	5	7	5.34	6
Support Satisfaction	303	3	12	30	23	17	54	45	66	41	12	7	5.44	6
Support Improvement	292	7	11	19	29	23	89	35	39	30	10	5	5.09	5
Company Loyalty	301	32	14	12	14	23	67	31	49	43	16	5	5.06	5
Open Source Interest	300	53	34	26	25	30	40	25	20	23	24	0	3.90	4

Category	Total	Yes	percent
Considering new ILS	310	49	15.81%
Considering new Interface	310	85	27.42%
System Installed on time?	310	261	84.19%

2008 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	233	4	7	11	19	16	35	37	64	32	8	7	5.68	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	234	9	9	16	31	28	23	43	43	26	6	6	5.05	6
Support Satisfaction	233	12	14	23	18	21	36	39	38	23	9	6	4.91	5
Support Improvement	0	not applicable
Company Loyalty	233	21	13	19	18	17	36	20	43	34	12	7	4.95	5
Open Source Interest	231	36	23	21	24	17	37	12	23	16	22	5	4.11	4

Category	Total	Yes	percent
Considering new ILS	234	54	23.08%
Considering new Interface	234	69	29.49%
System Installed on time?	234	214	91.45%

2007 Survey Results
Product: Symphony		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	200	4	1	5	10	6	23	29	64	43	15	7	6.41	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	284	5	8	20	23	27	43	47	61	38	12	7	5.50	6
Support Satisfaction	282	6	10	13	27	37	33	42	64	34	16	7	5.48	6
Support Improvement	0	not applicable
Company Loyalty	279	25	10	12	9	16	59	31	42	36	39	5	5.52	6
Open Source Interest	281	54	41	36	32	17	36	21	14	9	21	0	3.35	3

Category	Total	Yes	percent
Considering new ILS	288	42	14.58%
Considering new Interface	288	60	20.83%
System Installed on time?	288	1	0.35%

2022 : gen: 6.73 company 6.99 loyalty 6.52 support 7.39

2021 : gen: 7.01 company 7.12 loyalty 6.93 support 7.54

2020 : gen: 6.98 company 7.17 loyalty 7.00 support 7.61

2019 : gen: 6.70 company 6.78 loyalty 6.48 support 7.22

2018 : gen: 6.77 company 6.79 loyalty 6.40 support 7.08

2017 : gen: 6.69 company 6.77 loyalty 6.34 support 7.11

2016 : gen: 6.79 company 6.81 loyalty 6.64 support 7.11

2015 : gen: 6.66 company 6.69 loyalty 6.35 support 6.92

2014 : gen: 6.53 company 6.43 loyalty 6.15 support 6.82

2013 : gen: 6.61 company 6.51 loyalty 6.19 support 6.91

2012 : gen: 6.37 company 6.21 loyalty 5.70 support 6.48

2011 : gen: 6.18 company 5.88 loyalty 5.47 support 6.17

2010 : gen: 6.15 company 5.63 loyalty 5.26 support 5.67

2009 : gen: 6.06 company 5.34 loyalty 5.06 support 5.44

2008 : gen: 5.68 company 5.05 loyalty 4.95 support 4.91

2007 : gen: 6.41 company 5.50 loyalty 5.52 support 5.48

Comments

We may move to an NZ consortium, but the software would be the same (Type: Public)

We have never used all the modules with the Unicorn system. We had to add a technologist position to help maintain Discovery and webpage updates. (Type: Academic)

SirsiDynix Symphony works very well for our print resources and for many of our ebooks, and integrates well with EBSCO EDS for our other eresources. Customer support from both companies is excellent. We are looking at other options mainly because of involvements with statewide and local area consortia which might provide for easier consortial borrowing and lending, and possible cost savings. (Type: Academic)

ILS handling of electronic resources not applicable yet (Type: Public)

Comments regarding vendor satisfaction relate to our consortium, which handles relations with SIRSI and provides support for desktop Workflows implementation and Enterprise public web interface. (Type: )

I like what I have seen from SirsiDynix's next generation products (BlueCloud). However, the pace of development has been disappointing. Much of our development efforts lately has been not looking at our ILS or Discovery layer, but at our digital library/IR and software related to special collections: Islandora, Digital Commons, ArchiveSpace, Open Journal Systems, Aeon (Type: Academic)

While the SirsiDynix product we use is not flexible enough for a (Type: Special)

SirsiDynix takes way too long to fix their bugs in my opinion. They often offer products and it doesn't work for production purposes until at least a year or more has passed. (Type: Public)

Our current system is mature and provides the functionality that we need, but much of the new functionality being developed by the company is not included in our current maintenance contract and would require additional funds to purchase and implement it. For this reason, it feels as though we are getting less for our annual maintenance fee than we did in the past since we are not gaining the benefit of new features as they are added. (Type: Academic)

We have concerns that Library vendors like SirsiDynix, Ex Libris, and Innovative are owned and swapped by private equity firms, which prioritize profits over ease of use for a library. (Type: Academic)

Just a note we use Blacklight as primary catalog with EDS integration in Blacklight gem. (Type: Academic)

We signed the contract for Alma/Primo in 2014, but do not go live until April 2016. We are still currently using Sirsi's Symphony product. The answers to this survey are based on Symphony. (Type: Law)

General satisfaction with daily operations is high. Most functions work as expected. The consortium went through a process of reviewing other vendors and provided a list of improvements the current vendor needed to address. Signed a short term contract with existing vendor in order to gauge improvements. Vendor was reticent to agree to functionality improvements. This is a difficult decision for a large cooperative to come to terms with. Some are satisfied with staying the course, others think the grass is greener elsewhere. Both camps have valid reasons for their positions. (Type: Public)

We have been very pleased with the direction that SirsiDynix is going. It's next generation (Type: Academic)

The system is managed by a team in the [...] campus. (Type: Academic)

Thinking of implementing an ERM system. (Type: Academic)

In July 2015 we migrated from a local system to a SaaS system. The transition was smooth for the most part, a few glitches, but credit to the project manager and client care to resolve all issues within a week of the migration. (Type: Academic)

Support is excellent. The organization continues to develop new ways of presenting data and keeping up with technology. (Type: Government Agency)

Certain developments of the products can seem slow to reach completion but the needs of our small libraries are sufficiently met. (Type: Public)

We are about to get the vendors in again to demo their next-gen products. Last time we looked at the systems, around 8-12 months ago, we felt that the new products were still quite under-developed. (Type: Academic)

We just migrated to Symphony on November 13. Today is Nov. 17. This was my first migration and I did not have high expectations for SirsiDynix. I was very wrong. The project team from SD was amazing- very supportive and most importantly, responsive. We knew exactly what was going to happen and when. We went live on the day planned without any major issues. So far, our staff has been happy with Symphony. My issues with SD have to do more with training opportunities. Training for staff fell under "circulation" and "tech services" There were no specific "reference" training classes and when I asked for a custom class, the trainers were stumped. One of the weak areas for Symphony is that the system is divided into either circulation or tech services modules and leaves out reference services. Since public libraries rely heavily on helping patrons with reference questions, putting items on hold and general searching, this is a major weakness for Symphony. (Type: Public)

Our library has been a SirsiDynix customer for a very long time, but with the retirement of the previous Systems Librarian and the hiring of a new University Librarian we are looking at a migration to a cheaper and more modern option. SD has a tendency to charge quite a lot for relatively little and poor quality support and the ILS itself is an antique. It is felt that even if we were to pay a company for hosting and support of Evergreen it would be more sustainable than the current model and any money saved could go towards a discovery layer beyond Worldcat Local. We are aiming to be completely off Symphony and it's associated products by 2017. (Type: Academic)

Vendor has been slow in implementing Bluecloud products. Thank you for all the time and work you do with this survey and library technology as a whole. (Type: Academic)

[...] is a member of the [...] , a consortium of over 100 multi-type libraries in Montana. (Type: Public)

We are part of the statewide [...] so our interactions are with the state library, not the ILS vendor directly. We are not impressed with Enterprise. Patrons were frustrated with lots of false hits ("cabbage" when they wanted "cribbage"), we can't see the holdings of other libraries in the system, ILL requests are directed back to the Classic version of the catalog ... and it's not clear what can be changed/customized and what we're stuck with, especially in a consortium with 80+ libraries of different types (public, academic, special, school). (Type: Public)

We are considering migrating to a new ILS, but are currently reviewing current market. Cost, integration with other enterprise systems, and future development are the key concerns. (Type: Medical)

We are extremely happy with the technical support and customer service of our consortial staff. We rarely work directly with SirsiDynix, so don't have a lot to base our rating of their support on. Our parent organization prefers not to use open source, so that would be our preference, but I'm confident that we would continue with our consortium if the group decided otherwise. (Type: State)

SD is improving when it comes to understanding that ultimately the patron is the customer, not the Library; that Enterprise, for example, needs to work for the end-user, not just the Librarian. Open Source is always tempting but we lack the staff knowledge/skillset to implement it independently. (Type: Public)

Recent migration to a new server had problems weeks after go live date. Company still too slow at implementing promised functionality. Focus on BLUECloud (BLUE = Best Library User Experience) seems to translate to "Make it pretty to attract users to public libraries" not "Help libraries provide better services for their users." (Type: Academic)

Totally United States centric. Full of promises, but hopeless at delivery. Dates never realized. (Type: Public)

The [...] consortium just signed a second 7-year agreement with SirsiDynix, so we'll be using Symphony through 2022. (Type: Public)

I gave SirsiDynix a lower mark for their handling of electronic resources since their ERMS does not provide legal resources. BLUECloud Campus seems to be the closest product suite in terms of what would be required to manage our e-resources but would need to be adapted to federal government or special libraries such as ours vs. academic type libraries. (Type: Law)

A module for electronic resources has been introduced but our library has not chosen to spend the money for it. (Type: State)

SirsiDynix has become a much more open, reliable company to work with since the current executive team has been in place. And, since ICV bought the company, there seems to be a greater focus on product quality instead of product deadlines. The care, and customer input that has gone into the BlueCloud products is phenomenal. I don't know any other software company that involves its customers as directly in its development planning as SirsiDynix does. (Type: Consortium)

Handled through consortium, I added answers anticipating that survey would be rejected if not filled in, unable to remove them completely after I added them. (Type: Government Agency)

We tried open source, but it was not as reliable and the support wasn't where we needed it to be for the amount of transactions we typically see. (Type: Public)

We are happy with how progressive SirsiDynix has become with providing a complete system and with the direction they are taking with their Blue Cloud products. They listen to us and respond to our concerns and requests. (Type: Consortium)

Our satisfaction with SirsiDynix has definitely improved over the last 1-2 years. We find them more responsive to individual requests and new products are launching more quickly. They've also made an effort to include some new products in existing maintenance plans. (Type: Public)

SirsiDynix has good, stable, reliable software - but their development timeline is very extended, especially for their OPAC, and their pricing is very high. Their drip-pricing model to charge for each module, service & license is making us grow quite dissatisfied. We are currently monitoring their BlueCloud product, which will influence our decision to stay with SirsiDynix. (Type: Public)

Jump in collection size is due to ebooks. We have added 250,000+ (Type: Academic)

fully featured product, not so good on the reporting side. Support is generally very good and the company is good at listening (Type: Academic)

Very early in the investigative process. The problem is not so much with SirsiDynix Symphony product, but the small amount that we have implemented from them. We definitely need additional capability and are thus reviewing what the options are -- which includes looking at other vendors. (Type: Law)

We are having to do a tender exercise during the next 2 years to remain in alignment with University procurement policy. However, we are satisfied with the supplier we have and are making the system work as well as we can until this tender exercise starts. (Type: Academic)

We recently added Enterprise and eResource Central which has helped with the discovery of our electronic holdings. Overall, I am very happy with Sirsi, but a great product does come at a cost. (Type: Public)

It seems to me that this fall there have been many more glitches of various kinds in many of the products we use. This is unsettling and perhaps is because the age of computerization is fairly young. (Type: )

We're migrating with a go-live date of 4/19/16. Same ILS, but joining the [...] consortia. (Type: Public)

I'm answering the survey from a consortia staff perspective since [...] is not a library. We implement, enhance and support the ILS and Discovery for member libraries. I have sent the survey to each [...] member to complete. The library collection count is a cumulative total of all LOUIS libraries. [...] has a strong partnership with SirsiDynix. The current ILS meets the primary needs of [...] member libraries, but we're looking forward to using the BLUEcloud products since libraries' needs are rapidly changing. However, we have been discouraged by the slow roll-out of the new products. We first heard the term BLUEcloud at the users conference in 2011. In 2012, we learned that new cloud based applications were coming soon. In 2013, it was branded as BLUEcloud Suite. In 2014, more updates and now called an LSP with EDS integration coming soon. In 2015, it was rebranded as BLUEcloud Campus. Unfortunately, we still don't have any of the core BC Campus products in Production. While the products have a lot of potential, they're still not full-featured and remain disjointed. We remain optimistic that it's coming together soon. (Type: Consortium)

We have found the the SirsiDynix Symphony ILS is the easiest system Centenary College of Louisiana has ever migrated to. The LOUIS support team and the Symphony Team are great to work with. Thank you for being an excellent system. (Type: Academic)

The majority of ILS Support issues are directed to us right here at the cooperative from our member libraries and we are able to resolve about 95% of them. We create cases with client care for those that we are unable to resolve. (Type: Consortium)

The development of cloud-based modules (cataloging, stats/reports, circulation) is a direction we are pleased with, though we haven't yet started using any of those modules (except Enterprise). (Type: Public)

Catalog shared with Consortium. Contract with vendor is coming up for renewal. Discovery: [...] uses VuFind for access to one digital collecton and is implementing it for another digital collection, but not for the collectoin as a whole. (Type: Government Agency)

Migration seems inevitable, though costly. SirsiDynix products are improving but to what extent its e-resources management can improve is a question. The linked data trend is also pressing for decision-making. (Type: Academic)

I wish SirsiDynix would devote more resources to our mobile users. (Type: Public)

My experience with SirsiDynix has been that they are very helpful and flexible in working with me. They provide a lot of documentation and their customer support is good. They move quickly to resolve issues and help find solutions. (Type: Academic)

We belong to a consortium, so will go with whatever the larger group decides. We do not have adequate staffing to support open source software, so the consortium administration would have to supply that. This need would add to the maintenance cost of open source. (Type: Public)

BiblioCommons is great! (Type: Public)

The number in our collection is our main and branch library. The branch library is in the process of being automated and should be completed by the end of December. (Type: Public)

We have been out to tender for a new ILS/Discovery solution during 2015 and having evaluated the market we chose Ex Libris' Alma & Primo, which we are currently implementing, as this solution met in an integrated way our current and future needs as a Library service. (Type: Academic)

We would like a vendor provided data reporting system. (Type: Public)

We plan to review the marketplace for Discovery systems in the coming year to decide whether to stay with Summon or move to some other product. (Type: Academic)

We are still learning and improving the system. (Type: Public)

SirsiDynix's slow migration to the new, still-developing BLUEcloud platform puts some libraries in a sort of limbo. The company seems less interested in fixing issues on the current platform as it shifts resources to BLUEcloud. We doubt that we will be confident enough in the new product to migrate to BLUEcloud PAC, Cataloging or Circulation modules for at least a couple more years. (Type: Public)

We migrated from Koha (PTFS) in April 2015 to Symphony (SirsiDynix). We were very pleased that SirsiDynix was able to meet our accelerated migration timeline. We were very pleased with the migration team and with the customer service that we have received since the migration. (Type: Public)

better copy and paste features are needed. the "help" tab is not very helpful (Type: Public)

Search terms must be very specific to find a particular title or subject. (Type: School)

Budget prevents consideration for replacement ILS or implementation of a discovery interface. Over the past years, we have been forced to continue with reduced features on ILS due to expenditures. (Type: Public)

We are just beginning the process to migrate from Sirsi/Dynix Unicorn to ExLibris Alma. Our go live is April 2016. We were less and less satisfied with Sirsi and the pricing for the modules we had. And the pricing we were offered to move to the more current offerings (Type: Medical)

SirsiDynix Symphony is the only ILS I have worked with, so it speaks volumes that I'm extremely unsatisfied with it. The interface is bulky and has not been updated in many years; the reports module is absolutely not intuitive and difficult to use, and the formatting of the reports themselves is horrific. The holds feature is not helpful for our consortium, as there is no option to say "no" to issuing a hold and have it speedily go to the next library in the queue. Being part of a consortium, I don't think Symphony has met our needs, so I look forward to the process of looking into other vendors. (Type: Academic)

We just completed the RFP/bid process to continue with SirsiDynix. (Type: School)

I received approval this morning to migrate to Bywater Solutions in the coming year. (Type: Academic)

We are part of a library consortium so we went with the ILS that was chosen by the consortium. Our collection is all electronic, so the discovery interface is the one that the patrons use. The ILS runs in the background. The consortium will be looking at other ILS products as it comes up for renewal. At that time, I would assume that we would look at open source possibilities. (Type: Academic)

Most of the information requested here is handled at a consortium level (Type: Public)

Great people to work with, across the board, at Sirsi Dynix! (Type: Public)

NA (Type: Medical)

Would like more functionality with basic ILS package - such as richer reports, and resource sharing. Running ILS Discovery Layer without any access to journals. Ebsco EDS is set up but without access to our print collection. (Type: Public)

Systems handles consortial aspects of service well - service is a shared Library service for [...] (Type: Public)

We are part of the [...] library system. So leaving or shopping for something better is dependent on them. When this director contacted sirsi directly to improve the way we print overdue notices, I was told by Sirsi that I was not authorized to inquire. This is an unacceptable reply in the library service industry. I have used four other library circulation systems in my career and each of these other companies were more receptive to inquiries about their systems. Also their systems were set up to allow the user to transition from one task to another with- out exiting the current screen. Thank you (Type: Public)

Being in a consortium has its advantages (lower cost/maintenance) but you unable to customize (or harder to). (Type: Academic)

Estimados felicito el trabajo que realizan, debo informarles que UPAO se encuentra en proceso de implementación del SIGB de Symphony, a partir del próximo año responderemos a la encuesta. Gracias (Type: Academic)

SirsiDynix Symphony is a good product, but is severely lacking in reporting functionality and RFID integration. Customer support is handled through our consortium so I don't have direct experience. (Type: Public)

The ILS is very patron-friendly (once they get used to it), but not staff-friendly. Patrons have more freedom and control over their accounts, which is great. However, the staff interface is like something from the 1990's in both appearance and functionality. You have to constantly open new tabs/windows to do pretty much anything and you can only accomplish one small thing with each tab/window. The item windows are also cramped and crowded. You have to scroll and scroll and scroll some more. The search interface, for both patrons and items, is difficult to use - too many different buttons and limiting is awful. At this point in time, EVERY search engine should be a "smart" search engine and recognize misspellings and partial words or names. The other really bad thing is that it is very difficult to pull useful reports and they can't be sorted in any useful manner. You are limited to ONE sort criteria, and it's not "smart" enough to omit articles (a, an, the) from the sort, so nearly everything ends up in the T's under "The ...". If you export a report to Excel, the row data isn't always locked together, so if you try to sort there, only the column you select will sort and all the other data remains in its original rows. I end up having to cut and paste to sort the reports manually. (Type: Public)

Open Source still needs more "there" for a complex consortia. Given the reduction of ILS vendors to choose from, it is important to consider the possibilities. Sirsi needs to deliver on the Blue Cloud vision more quickly. There is concern over true cutting edge development with Polaris. (Type: Consortium)

No system is perfect and our options seem to be decreasing instead of increasing in terms of an ILS. Improvements need to be made within Sirsi. We are still not happy with the searching in Enterprise after our rollout of a year ago. Searching seems to pose many problems for Sirsi. The other issue is that the cost for a migration is high and so a new system would need to be worth it to move. However, each system has its downsides. We wish that enhancements and changes could happen more rapidly. We feel that the systems are already behind and can't keep up with other technological changes. (Type: Public)

We have not yet started to use Symphony. We will be converting from Autographics AgentVerso to Symphony in January/February 2016. We were very happy with the AgentVerso product and especially with their customer service. A new library board here chose to move from an independent ILS to the [...] as a cost saving measure. None of the library staff were consulted in regards to this move. (Type: Public)

[...] (Type: Consortium)

SirsiDynix seems to be moving in a better direction than products of the past and working to put the resources into a better environment. Customer support for Enterprise and eResource Central issues has improved over the past year. In-person training received for Sirsi Acquisitions in past year was inadequate for our staff. I would recommend an open source ILS if we were to hire the staff required to support it. Current staffing inadequate for open-source ILS support. Sirsi Frontline support has always been responsive, but development is WAY behind what it should be for 2015. Both front end and back end interfaces should be MUCH more streamlined and any public facing sites should be responsive, which they are not. Features, like ERC and Bookmyne, are released and sold/promoted to libraries prematurely (buggy, beyond typical post-beta standards). (Type: Public)

Our library gets it's ILS through a consortium of libraries represented by our state library which represents every public library, the community colleges throughout the state and a couple of high school.s The decision for which products or vendors used and the maintenance involved is not this library's decision alone. (Type: Public)

The vendor does not appear to be keeping up progress in ILS development (Type: Academic)

We need a LMS that really considers the needs of a modern school library. Our current system is so big it cannot be structured down in any manageable way. (Type: School)

We have an ILS administered by [...] - we contact only a representative of the [...] at the state library. They are the ones who contact the company when necessary. (Type: Public)

The BLUEcloud product line is increasingly impressive and competitive in the ILS market place. (Type: Public)

We are a life-long Sirsi Dynix customer, and we are very satisfied with their products and services. (Type: Public)

We are in an RFP process (Type: Academic)

If this consortium decides to migrate to a new ILS vendor, it is primarily going to be due to the public interface rather than dissatisfaction with the ILS/staff side. (Type: Consortium)

If we were to go to an open source solution it would have to be very robust and support an acquisitions module. The driving factor for us in reviewing what ILS will work for us is how easy it is for our patrons to use. Does it search our system fast and accurately. Does it pull up good results even when words are misspelled. Enterprise (our current catalog) has pulled up books on cats when we're looking for rats and is slow. We are part of a large consortium and so have a very large database of items but I still would like faster searching. (Type: Public)

WorkFlows functons fine most of the time. There are a few features that are a bit bulky or non-intuitive, but we have figured them out and we are a member of a larger library system that provides us with all of our tech support so we very rarely deal directly with SirsiDynex (Type: Public)

We are very satisfied with our SIRSI system. (Type: Public)

We were disappointed in their mobile app product so have released our own in-house designed product. Our in house product works on both iOS and Android - the vendor supplied one only worked on iOS. (Type: Public)

I like that the company is involving its customers more directly in the shape of future products with emphasis on the Strategic Partner Program and enhancement process. I also like that the Blue Cloud suite of products brings the Symphony and Horizon groups together. (Type: Public)

I'm afraid that some of my responses will be inaccurate because you do not have a n/a (not applicable) selection or "not sure." Because I do not work directly with SIRSI -- I work with Automation Support at the state level. The bottom line is this, I have been hired to support a variety of library users (many without formal training) with circulation software that is absolutely not designed by anyone who ever worked in a library. I'm no genius, but I have worked extensively with 3 other Circulation Software platforms. Sirsi Dynex is the worst by far. I've never seen a system in which the basic Collection Management functions of cataloging and item maintenance are summarily ignored and replaced by functions that are inaccurate and counterintuitive. Every day I just shake my head and say, "Who made this?" (Type: Consortium)

Have already begum migration to WMS for a Go-Live inJuly 2016 (Type: Academic)

When upgrading to Symphony we initially opted to implement BlueCloudPAC, which we used for several months. We were one of the first users, having implemented it within a few weeks of completion of beta testing. We finally asked to be switched back to an earlier version of Discovery Interface and are now using e-Library. BlueCloudPAC may eventually become a very useful product, but we found it to lack many essential functions, as well as having too high an error rate. Our opinion is that it needed more detailed development before being ready to launch. We have shared this feedback with SirsiDynix. (Type: Public)

I was not able to answer all of these questions due to the fact that the system was already in place when I took the job. (Type: School)

New Director and I am not sure of all the current issues. (Type: Public)

SirsiDynix is implementing a cloud-based product called "BlueCloud." We're in the process of setting up this product. It should work simultaneously with Sirsi's Symphony product. The questions that I answered above are in response to the Symphony product. The BlueCloud products are not yet functional for our needs. (Type: Public)

[...] (Type: Public)

Our library does not deal directly with Sirsi Dynix. All direct contact with the company comes from the Provincial Library. I can not respond to the questions on the customer support from Sirsi-Dynix. This situation also applies to decisions on new systems. I gave answers of 0, but prefer Not Applicable. Electronic resources (downloadable ebooks/audiobooks) are managed by OverDrive. Our Symphony record only shows whether we have it, one must logonto OverDrive to get the item's status. A direct link is given from our public catalogue. (Type: Public)

As with any product, having the support from all parties (i.e. Consortium, SirsiDynix Client Care, etc.) can only make your ILS function the way you desire. Giving feedbacks allows SD to improve their product and allows us to tailor the system the way we want it to work. (Type: Military)

We'd like to see better integration of the electronic and print resources. It's still cumbersome to manage. Overall, the customer service continues to improve. We are anxious to implement the Blue Cloud products and plan on that for 2016. (Type: Public)

ILS provided by consortium. Support provided only through consortium. Support has severe limitations only due to consortium, not necessarily ILS vendor. (Type: Public)

Standard reports are clumsy to use, as are some of the circulation staff functions. The ILS allows for a very broad range of configurations, but the setup seems complicated. Hosted ILS system response time is very good. (Type: Academic)

- (Type: Public)

We are very glad to be migrating to Ex Libris Alma/Primo and look forward to evaluating that product next year. We are scheduled to go live with the new product the end of April but do not have a test or production envirorment at this time. (Type: Academic)

[...] has recently (June, 2014) become part of a consortium after having been a stand alone since 2004. The consortium leadership is tremendously knowledgeable. We can highly recommend Libraries of [...] as a high quality consortium. Our use of the functions in Sirsi Dynix Symphony Workflows has increased by 80-90%. (Type: Public)

Some of the responses above reflect the fact that we are part of a consortium with our local public library and have limited administrative privileges for our ILS. The ILS vendor is not helpful towards those who are part of a consortium. (Type: Academic)

[...] (Type: Public)

As we have just recently become automated, do not have a set opinion as pertains to this library. Am just happy we are now automated. (Type: Public)

[...] does not procure or utilize all of SIRSI's modules nor do we intend to because the solution in total does not meet our needs. For example most of our electronic resources are not managed by Symphony at all but are delivered directly though our open source discovery interfaces. However, Symphony does meet a portion of our requirements and is part of an overall architecture of systems that work together to serve our overall diverse needs. We aim to select the best tools to solve our problems so this architecture will evolve over time. The number above only reflects print volumes and electronic books. With the addition of journals, digitized content, media and manuscripts, this number comes to [...]. (Type: Academic)

The "One Card One Library" system for South Australia has been very successful and has been fully embraced by all libraries (Type: Public)

Support with current vendor has been frustrating over the last year because it is based in USA and the time difference has caused delays. (Type: Public)

[...] makes the decisions regarding our automation system. We are not able to make changes to the system. I do not feel that all of the features of the product are made available to us. We would like more control as a library and not have to go thru the consortium for reports, and features such as text notification to our patrons. (Type: Public)

SirisDynix's new BlueCloud platform is looking good, however the rollout seems slow and directed at public/uni libraries and often the needs of special libraries is over looked. But when we ask for functions to be turn off, or processes to be altered for our requirements, and security on our catalogue/discovery layer, SirisDynix and the software has proved to be very adaptable. (Type: Government Agency)

We are moving into a temporary location this year while our library undergoes major renovations, so no changes will be made to our ILS. We were thinking of switching to their Cloud option, but what was presented and the realities of the limitations of the product just doesn't work for us at this time. It is under consideration for when we return to our renovated space. We would love to consider an open source product, but until we have our own dedicated IT support person, this is just not possible. (Type: Public)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.