Library Technology Guides

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Statistical Report for VERSO

Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

2023 : gen: 7.24 company 7.53 loyalty 6.96 support 7.64

2022 : gen: 7.26 company 7.56 loyalty 7.06 support 7.82

2021 : gen: 7.00 company 7.43 loyalty 7.09 support 7.74

2020 : gen: 7.07 company 7.41 loyalty 6.97 support 7.61

2019 : gen: 6.29 company 6.94 loyalty 6.32 support 7.50

2018 : gen: 7.26 company 7.42 loyalty 6.75 support 7.76

2017 : gen: 7.17 company 7.42 loyalty 7.13 support 7.73

2016 : gen: 6.88 company 7.27 loyalty 6.81 support 7.62

2015 : gen: 6.93 company 7.22 loyalty 6.56 support 7.58

2014 : gen: 6.26 company 6.56 loyalty 6.39 support 7.04

2013 : gen: 6.62 company 6.90 loyalty 6.28 support 7.19

2012 : gen: 7.32 company 7.68 loyalty 7.24 support 7.80

2011 : gen: 7.72 company 8.04 loyalty 7.70 support 8.34

2010 : gen: 7.40 company 7.81 loyalty 7.96 support 7.99

2009 : gen: 7.83 company 8.31 loyalty 8.45 support 8.34

2008 : gen: 7.26 company 7.68 loyalty 7.63 support 7.81

2007 : gen: 6.89 company 7.33 loyalty 6.58 support 7.46

Comments

We are currently in an education process with the ILS. It may be that once further training has been received on the ILS that perceptions change. (Type: Public)

Two modules need more functionality: Reports, Global Search and Replace . (Type: Consortium)

The vendor seems to be trying hard to improve communication and customer service. This was it's downfall in the past. With these attempts the company has risen greatly to have an overall favorable impression. (Type: Public)

I am very satisfied with our system. The customer support is consistently great! The only reason I gave a less than excellent response above is that I wish it would provide the interface with Unique Management without it costing more than the system did! I also wish it could be NCIP without an additional charge. When I found out how much it would cost for the Unique Management module (over 5 years), I pointed out that if I could afford that, I wouldn't need Unique Management. We could afford to just write off the unreturned books and replace them. (Type: Public)

AG offers solid software at an affordable price which frees up dollars to support other patron service endeavors. Help desk support is better than most. (Type: Public)

This product works well for us because if any problems or difficulties are encountered we immediately contact the Southwest Kansas Library System team who take care of whatever the difficulty may be. (Type: Public)

AG Verso has been through many updates. When they announce the updates, they do not communicate very well regarding how to tell if you need to get your internal IT departmental help to be sure the update goes through, versus when they are minor updates. This results in many phone calls, emails and other delays until your update is working properly. Also, the features regarding to create bibliographic lists and to read circulation statistics are difficult to operate and difficult to view results. (Type: Academic)

We are a small library and we rely on our ILS tech support to help us and we have always found they to be very responsive and very helpful. (Type: Special)

This product gets a lot of comparison to KOALA. The Riviera Beach Public Library seems to be one of a very small group still using this product in our area. (Type: Public)

We really do appreciate the quick help from the customer service. There are still some sections of the new ILS system that we need help on and the customer service has done a fine job helping us along. Thank you very much. (Type: Public)

There are some components that we miss. It would be great if we could chose what dates we want to review on all reports. Having sound when we check an item out and not just when checking an item in. (And yes all are settings in Verso show that it is on.) Having a place to list memorial on books. Books we have showing up on search no matter if we search by title, author, or subject. (Type: Public)

An acquisitions subsystem capable of allowing holds to be placed on items currently only ordered and not yet received or held is highly desirable. The reporting functions of the system need to be more flexible. See the old Dynix RECALL module. it had nearly unlimited flexibility and strength. All fields should be searchable and a simple search language should be available to operators. (Type: Public)

The overall feeling of Verso is that it was not created by someone who knew how to best perform circulation operations (the heart of the library), not to mention other operations. A couple of issues faced on a daily basis are too many steps in performing functions and having to scroll down on the screen to view information. I've had experience with Horizon, Millennium, Evergreen and Verso. Although it took numerous updates to get to a user-friendly state with Evergreen, Verso is a distant fourth as far as usability. I've talked with staff at various libraries and have had in-depth discussions with my staff at two libraries--almost everyone feels they've gone dramatically backwards with Verso. (Type: Public)

The search engine is not user friendly enough. The phrasing and spelling of the search must be too exact. We would like the search to account for misspellings. We would also like for the search option to always be available and not have to be opened for use. This is a function we use all the time, every day. Thank you for considering these suggestions. (Type: Public)

I am very pleased that they are always looking at ways to improve the system and make it more user friendly. (Type: Public)

A way to alphabetize the "My Lists" once the list is created. (Type: Public)

[...] I am grateful for the expertise of Auto Graphics and thrilled with the performance of our current system. Remember, I have no experience with any other ILS or ILS vendor. (Type: Public)

We are very satisfied with Auto-Graphics and Verso. However, the instability and temporary discontinuation of the [...] Catalog and ILL Service has made us consider joining a consortium. IF AG can implement a Consortium of [...] Verso libraries, we will most likely stay with them. (Type: Public)

I do not like the search option. It does not bring up everything that I asked for plus the advanced option does not work correctly for us. I do Inter Library Loans (ILL) and it is very hard and a pain to search in verso especially after I put an ILL through. The search resets itself and I have to go back and check mark the libraries I want and put my search keywords in again. This is very hard to do and very time consuming. It wouldn't be a problem if I just did 1 or 2 searches at a time but when I have lots of searching to do for items to request then it is very frustrating. To sum: The search and advance search is very FRUSTRATING for me as an Inter Library Loan staff member. (Type: Public)

The only problems we have with Verso are printing labels and doing searches by subject. It is nearly impossible to find a book without the exactly correct title or author. We keep our old system open under Verso to locate books. (Type: Public)

a discovery interface sounds very helpful, but not sure at this point what it would involve to implement etc. Would want to research the possibilities much more. (Type: Public)

Auto-graphics has the BEST people, customer service, and affordability. We are so thankful to have them. (Type: Public)

Question 4- we do not currently have electronic resources, and there is no option for "N/A". Recently Agent/Verso seems to have grown exponentially. In making the system more generic to offer appeal to a wider variety of libraries, it seems that we have lost very useful features that were core to the operation of the system especially for a small library. (ie: the emphasis seems to be on adding functionality for billing services, texting, usage of Tablets when there are issues in the checkout, and check-in areas which could be much more user friendly.) (Type: Public)

I would describe Verso by Autographics to be serviceable, but lacking in some areas. I would like to see better integration between Verso and Overdrive as well as better integration between Verso and MeL (Michigan Electronic Library). Customer service is kind of spotty, and sometimes my tickets go unanswered. The discovery interface is better than nothing, but not by much. (Type: Public)

We were extremely disappointed with the training received during initial implementation. All training was completed via telephone rather than in person. I believe we would have learned more if we were trained in person. (Type: Public)

This ILS system works well for smaller libraries, but needs a process for handling bulk updates/deletions of MARC records. (Type: Academic)

I've been pleased with Auto-Graphics and their willingness to listen to what our libraries need. There are updates continually adding new features that will help libraries and their patrons find the information they need. (Type: Consortium)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.