Statistical Report for Virtua
| 5 Responses for Virtua in 2024 |
| 3 Responses for Virtua in 2023 |
| 2022 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
1 | | | | | | | 4 | 1 | | 7 | 6.00 | 7 |
|---|
| ILS Functionality | 6 |
1 | | | | | | 1 | 2 | 2 | | 7 | 6.00 | 7 |
|---|
| Print Functionality | 6 |
| | | | | 1 | | 1 | 2 | 2 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 6 |
1 | | 1 | 1 | 1 | | | 1 | 1 | | 0 | 4.00 | 4 |
|---|
| Company Satisfaction | 6 |
1 | | | | | | | 4 | 1 | | 7 | 6.00 | 7 |
|---|
| Support Satisfaction | 6 |
| | | | | 1 | | 1 | 2 | 2 | 8 | 7.67 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 6 |
1 | | | | | | 1 | 2 | 2 | | 7 | 6.00 | 7 |
|---|
| Open Source Interest | 6 |
| 1 | | | 2 | 1 | | 1 | | 1 | 4 | 5.00 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
1 | 16.67% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2294707 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2021 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | 3 | | | 1 | 2 | 1 | | 3 | 5.29 | 6 |
|---|
| ILS Functionality | 7 |
| | 1 | 1 | 1 | | 1 | 3 | | | 7 | 5.14 | 6 |
|---|
| Print Functionality | 7 |
| | | 1 | | | 1 | 1 | 3 | 1 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 7 |
1 | 2 | 1 | 2 | | | | 1 | | | 1 | 2.43 | 2 |
|---|
| Company Satisfaction | 6 |
1 | | | | | 1 | 1 | 2 | 1 | | 7 | 5.50 | 7 |
|---|
| Support Satisfaction | 7 |
| 1 | | | | | | 1 | 2 | 3 | 9 | 7.29 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
1 | | | | | 1 | | 2 | 2 | 1 | 7 | 6.29 | 7 |
|---|
| Open Source Interest | 7 |
2 | | | | 1 | | 1 | | 2 | 1 | 0 | 5.00 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
3 | 42.86% |
|---|
| Considering new Interface | 7 |
1 | 14.29% |
|---|
| System Installed on time? | 7 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2774829 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 10 |
| | 2 | 2 | | | | 2 | 4 | | 8 | 5.60 | 7 |
|---|
| ILS Functionality | 10 |
| | 1 | 3 | | | 1 | 3 | 2 | | 3 | 5.40 | 7 |
|---|
| Print Functionality | 10 |
| | | | 2 | 1 | | 1 | 2 | 4 | 9 | 7.20 | 8 |
|---|
| Electronic Functionality | 10 |
1 | 1 | 1 | 2 | | | 4 | 1 | | | 6 | 4.00 | 6 |
|---|
| Company Satisfaction | 10 |
1 | | | 2 | | | 1 | 1 | 5 | | 8 | 5.90 | 8 |
|---|
| Support Satisfaction | 10 |
1 | | | | | | | 3 | 3 | 3 | 7 | 7.20 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 10 |
3 | | 1 | | | 1 | | 3 | 2 | | 0 | 4.40 | 7 |
|---|
| Open Source Interest | 9 |
1 | | | 1 | 1 | | 1 | 2 | 1 | 2 | 7 | 5.89 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
7 | 70.00% |
|---|
| Considering new Interface | 10 |
3 | 30.00% |
|---|
| System Installed on time? | 10 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1037134 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 8 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | 3 | 1 | 1 | 2 | 1 | 4 | 2 | | 7 | 5.21 | 6 |
|---|
| ILS Functionality | 14 |
| | 2 | 1 | 1 | 2 | 2 | 5 | 1 | | 7 | 5.43 | 6 |
|---|
| Print Functionality | 14 |
| | | 1 | 1 | 1 | 2 | 2 | 4 | 3 | 8 | 6.93 | 8 |
|---|
| Electronic Functionality | 14 |
2 | 2 | 1 | 1 | | 2 | 2 | 3 | 1 | | 7 | 4.14 | 5 |
|---|
| Company Satisfaction | 14 |
| 2 | | 2 | 1 | | 3 | 1 | 5 | | 8 | 5.50 | 6 |
|---|
| Support Satisfaction | 14 |
| | 1 | 1 | 1 | 1 | 2 | 3 | 2 | 3 | 7 | 6.43 | 7 |
|---|
| Support Improvement | 14 |
| 2 | | 1 | 2 | 2 | 2 | 2 | 1 | 2 | 1 | 5.36 | 6 |
|---|
| Company Loyalty | 14 |
2 | | 2 | | 3 | | 2 | 4 | 1 | | 7 | 4.57 | 6 |
|---|
| Open Source Interest | 14 |
1 | 1 | 2 | 3 | 1 | | 2 | 2 | 2 | | 3 | 4.29 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
6 | 42.86% |
|---|
| Considering new Interface | 14 |
5 | 35.71% |
|---|
| System Installed on time? | 14 |
9 | 64.29% |
|---|
| Average Collection size: |
| 767172 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | | 3 | 1 | 1 | 2 | 3 | 3 | 1 | 3 | 6.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | 2 | 1 | 3 | 1 | 4 | 3 | | 7 | 5.93 | 7 |
|---|
| Print Functionality | 14 |
| | | | | 4 | | 1 | 6 | 3 | 8 | 7.29 | 8 |
|---|
| Electronic Functionality | 14 |
| 1 | 2 | 2 | | 3 | 1 | 3 | 1 | 1 | 5 | 5.00 | 5 |
|---|
| Company Satisfaction | 14 |
| | | | 2 | 2 | 2 | 5 | 2 | 1 | 7 | 6.43 | 7 |
|---|
| Support Satisfaction | 14 |
| | | | 1 | 2 | | 4 | 5 | 2 | 8 | 7.14 | 8 |
|---|
| Support Improvement | 14 |
| | 1 | | 4 | 2 | 3 | 1 | 3 | | 4 | 5.50 | 6 |
|---|
| Company Loyalty | 14 |
2 | 2 | 3 | | 3 | 1 | | | 2 | 1 | 2 | 3.57 | 4 |
|---|
| Open Source Interest | 14 |
2 | | 1 | 1 | 2 | 2 | | 2 | | 4 | 9 | 5.21 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
9 | 64.29% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
13 | 92.86% |
|---|
| Average Collection size: |
| 1044099 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | | | | | 3 | 8 | 3 | | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | | | | 2 | 10 | 2 | | 7 | 7.00 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | | 6 | 4 | 3 | 7 | 7.77 | 8 |
|---|
| Electronic Functionality | 14 |
1 | | 2 | 2 | 1 | | 4 | 4 | | | 6 | 4.71 | 6 |
|---|
| Company Satisfaction | 14 |
| | | 1 | | | 3 | 7 | 3 | | 7 | 6.71 | 7 |
|---|
| Support Satisfaction | 14 |
| | | 1 | | | 2 | 7 | 3 | 1 | 7 | 6.93 | 7 |
|---|
| Support Improvement | 14 |
| | 1 | | 2 | 3 | 5 | 1 | 2 | | 6 | 5.57 | 6 |
|---|
| Company Loyalty | 14 |
1 | | | | 3 | 2 | 5 | 2 | 1 | | 6 | 5.29 | 6 |
|---|
| Open Source Interest | 14 |
2 | 3 | 2 | 1 | 1 | 1 | 2 | | 1 | 1 | 1 | 3.43 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
8 | 57.14% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
9 | 64.29% |
|---|
| Average Collection size: |
| 1688335 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
1 | 1 | | | 1 | 1 | 5 | 4 | 7 | 1 | 8 | 6.33 | 7 |
|---|
| ILS Functionality | 21 |
| | | 2 | 2 | 1 | 4 | 4 | 5 | 3 | 8 | 6.57 | 7 |
|---|
| Print Functionality | 21 |
| | | | 1 | | 2 | 5 | 10 | 3 | 8 | 7.52 | 8 |
|---|
| Electronic Functionality | 21 |
1 | 1 | 1 | 5 | 4 | 1 | 4 | 1 | 3 | | 3 | 4.48 | 4 |
|---|
| Company Satisfaction | 21 |
1 | 1 | | 2 | 1 | 1 | 5 | 5 | 4 | 1 | 6 | 5.81 | 6 |
|---|
| Support Satisfaction | 20 |
1 | | 1 | 1 | 1 | 2 | 2 | 4 | 6 | 2 | 8 | 6.25 | 7 |
|---|
| Support Improvement | 21 |
1 | | 1 | 2 | 3 | 5 | 3 | 1 | 3 | 2 | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 21 |
1 | | 1 | 1 | 3 | 1 | 3 | 4 | 5 | 2 | 8 | 6.00 | 7 |
|---|
| Open Source Interest | 21 |
3 | 2 | 1 | | 6 | 3 | 3 | | 1 | 2 | 4 | 4.14 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 21 |
11 | 52.38% |
|---|
| Considering new Interface | 21 |
5 | 23.81% |
|---|
| System Installed on time? | 21 |
18 | 85.71% |
|---|
| Average Collection size: |
| 1330627 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 13 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2015 results according to the type and size of the library.
| Virtua | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 13 | 6.23 |
1 | | 2 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 14 | 6.21 |
1 | | 2 | | 4 | | 1 | | 0 | | 0 | | 1 | | 0 | |
|---|
| PrintFunctionality | 14 | 7.79 |
1 | | 2 | | 4 | | 1 | | 0 | | 0 | | 1 | | 0 | |
|---|
| ElectronicFunctionality | 14 | 4.93 |
1 | | 2 | | 4 | | 1 | | 0 | | 0 | | 1 | | 0 | |
|---|
| SatisfactionCustomerSupport | 13 | 6.00 |
1 | | 1 | | 4 | | 1 | | 0 | | 0 | | 1 | | 0 | |
|---|
| CompanyLoyalty | 14 | 4.57 |
1 | | 2 | | 4 | | 1 | | 0 | | 0 | | 1 | | 0 | |
|---|
| 2015 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| 1 | 1 | | | 1 | 3 | 2 | 4 | 1 | 8 | 6.23 | 7 |
|---|
| ILS Functionality | 14 |
1 | 1 | | | | 2 | 1 | 3 | 5 | 1 | 8 | 6.21 | 7 |
|---|
| Print Functionality | 14 |
| | | | | | 1 | 4 | 6 | 3 | 8 | 7.79 | 8 |
|---|
| Electronic Functionality | 14 |
1 | 1 | | 2 | 1 | 1 | 4 | 3 | 1 | | 6 | 4.93 | 6 |
|---|
| Company Satisfaction | 14 |
| 1 | | | 2 | 2 | 3 | 1 | 5 | | 8 | 6.00 | 6 |
|---|
| Support Satisfaction | 13 |
1 | | 1 | | 1 | 3 | | 2 | 2 | 3 | 5 | 6.00 | 7 |
|---|
| Support Improvement | 14 |
2 | 1 | | 1 | 4 | 2 | 1 | 1 | 1 | 1 | 4 | 4.29 | 4 |
|---|
| Company Loyalty | 14 |
3 | | | 2 | 1 | 2 | 1 | 3 | 1 | 1 | 0 | 4.57 | 5 |
|---|
| Open Source Interest | 14 |
3 | 2 | 3 | | 1 | 2 | | 2 | | 1 | 0 | 3.21 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
7 | 50.00% |
|---|
| Considering new Interface | 14 |
1 | 7.14% |
|---|
| System Installed on time? | 14 |
12 | 85.71% |
|---|
| Average Collection size: |
| 1203307 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 7 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
2 | | 1 | 2 | 3 | 2 | 3 | 7 | 4 | 1 | 7 | 5.52 | 6 |
|---|
| ILS Functionality | 25 |
1 | | 1 | 2 | 2 | 1 | 5 | 9 | 3 | 1 | 7 | 5.88 | 7 |
|---|
| Print Functionality | 24 |
| | | 1 | | 2 | 4 | 5 | 11 | 1 | 8 | 7.04 | 8 |
|---|
| Electronic Functionality | 23 |
2 | 3 | 1 | 2 | 1 | 2 | 6 | 2 | 3 | 1 | 6 | 4.70 | 6 |
|---|
| Company Satisfaction | 24 |
3 | | 1 | 3 | | 1 | 6 | 4 | 4 | 2 | 6 | 5.42 | 6 |
|---|
| Support Satisfaction | 24 |
3 | | 3 | | 3 | 3 | 4 | 4 | 3 | 1 | 6 | 4.92 | 6 |
|---|
| Support Improvement | 24 |
2 | 4 | | 2 | 3 | 4 | 3 | 1 | 2 | 3 | 1 | 4.58 | 5 |
|---|
| Company Loyalty | 23 |
4 | | 1 | 3 | 3 | 3 | 2 | 2 | 1 | 4 | 0 | 4.70 | 5 |
|---|
| Open Source Interest | 25 |
3 | 5 | 5 | 3 | 2 | 1 | 1 | 1 | | 4 | 1 | 3.44 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
8 | 32.00% |
|---|
| Considering new Interface | 25 |
7 | 28.00% |
|---|
| System Installed on time? | 25 |
19 | 76.00% |
|---|
| Average Collection size: |
| 1609430 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 14 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2013 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| | 3 | | 1 | 1 | 2 | 6 | 3 | 3 | 7 | 6.32 | 7 |
|---|
| ILS Functionality | 19 |
| | 2 | 1 | 1 | 1 | 2 | 7 | 3 | 2 | 7 | 6.26 | 7 |
|---|
| Print Functionality | 19 |
| | 1 | | | 1 | 2 | 4 | 8 | 3 | 8 | 7.26 | 8 |
|---|
| Electronic Functionality | 19 |
1 | 1 | 2 | | 2 | 1 | 6 | 3 | 2 | 1 | 6 | 5.26 | 6 |
|---|
| Company Satisfaction | 18 |
1 | | | | 2 | 2 | 1 | 4 | 6 | 2 | 8 | 6.56 | 7 |
|---|
| Support Satisfaction | 17 |
1 | | | | | 1 | 2 | 3 | 8 | 2 | 8 | 7.06 | 8 |
|---|
| Support Improvement | 17 |
| | | | 2 | 5 | 1 | 3 | 2 | 4 | 5 | 6.59 | 7 |
|---|
| Company Loyalty | 19 |
2 | | 2 | 1 | 1 | 1 | 1 | 5 | 2 | 4 | 7 | 5.74 | 7 |
|---|
| Open Source Interest | 19 |
7 | 1 | 4 | | | 4 | 1 | 1 | 1 | | 0 | 2.63 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 19 |
8 | 42.11% |
|---|
| Considering new Interface | 19 |
7 | 36.84% |
|---|
| System Installed on time? | 19 |
15 | 78.95% |
|---|
| Average Collection size: |
| 1048469 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 43 |
| 1 | 2 | 2 | 3 | 5 | 8 | 5 | 13 | 4 | 8 | 6.30 | 7 |
|---|
| ILS Functionality | 42 |
| 1 | 1 | | 4 | 4 | 7 | 9 | 11 | 5 | 8 | 6.60 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 42 |
| 2 | 2 | 3 | 1 | 3 | 9 | 8 | 9 | 5 | 6 | 6.21 | 7 |
|---|
| Support Satisfaction | 40 |
| 2 | 1 | 4 | 2 | 2 | 6 | 7 | 9 | 7 | 8 | 6.35 | 7 |
|---|
| Support Improvement | 40 |
| | 2 | 1 | 7 | 11 | 2 | 4 | 4 | 9 | 5 | 6.08 | 5 |
|---|
| Company Loyalty | 41 |
2 | 2 | 1 | 4 | 4 | 3 | 3 | 5 | 9 | 8 | 8 | 5.95 | 7 |
|---|
| Open Source Interest | 41 |
11 | 8 | 7 | 1 | 3 | 5 | 2 | 3 | 1 | | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 45 |
7 | 15.56% |
|---|
| Considering new Interface | 45 |
16 | 35.56% |
|---|
| System Installed on time? | 45 |
38 | 84.44% |
|---|
| Average Collection size: |
| 1066884 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 26 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2011 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 35 |
1 | | | 1 | 2 | 3 | 3 | 8 | 15 | 2 | 8 | 6.80 | 7 |
|---|
| ILS Functionality | 35 |
1 | | | 1 | 2 | 1 | 5 | 10 | 14 | 1 | 8 | 6.77 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 35 |
1 | | | | | 6 | 5 | 9 | 11 | 3 | 8 | 6.80 | 7 |
|---|
| Support Satisfaction | 35 |
1 | | | 1 | 2 | 4 | 3 | 11 | 9 | 4 | 7 | 6.69 | 7 |
|---|
| Support Improvement | 34 |
| | | | 1 | 10 | 3 | 8 | 6 | 6 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 35 |
2 | | 1 | 3 | 1 | 4 | 3 | 8 | 8 | 5 | 7 | 6.23 | 7 |
|---|
| Open Source Interest | 35 |
10 | 4 | 8 | 2 | 3 | 2 | | 3 | 1 | 2 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 35 |
5 | 14.29% |
|---|
| Considering new Interface | 35 |
16 | 45.71% |
|---|
| System Installed on time? | 35 |
30 | 85.71% |
|---|
| Average Collection size: |
| 653420 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 23 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
1 | | 1 | | 1 | 1 | 1 | 4 | 4 | | 7 | 5.92 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 13 |
1 | | 1 | | | 1 | 2 | 4 | 4 | | 7 | 6.08 | 7 |
|---|
| Support Satisfaction | 13 |
1 | | 2 | | | 1 | | 5 | 3 | 1 | 7 | 5.92 | 7 |
|---|
| Support Improvement | 13 |
1 | | 1 | 1 | 1 | 3 | 1 | 1 | 2 | 2 | 5 | 5.46 | 5 |
|---|
| Company Loyalty | 13 |
2 | | 1 | | 1 | | | 4 | 4 | 1 | 7 | 5.77 | 7 |
|---|
| Open Source Interest | 13 |
3 | 3 | 1 | 2 | 1 | 1 | | | | 2 | 0 | 2.92 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
2 | 15.38% |
|---|
| Considering new Interface | 13 |
4 | 30.77% |
|---|
| System Installed on time? | 13 |
10 | 76.92% |
|---|
| Average Collection size: |
| 678616 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 9 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
1 | | 1 | 1 | | | 5 | 8 | 4 | 1 | 7 | 6.29 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
1 | | 1 | | 1 | 1 | 3 | 7 | 5 | 2 | 7 | 6.48 | 7 |
|---|
| Support Satisfaction | 21 |
| | 2 | | 1 | 2 | 3 | 5 | 6 | 2 | 8 | 6.52 | 7 |
|---|
| Support Improvement | 20 |
| | 1 | 1 | 1 | 1 | 1 | 8 | 2 | 5 | 7 | 6.85 | 7 |
|---|
| Company Loyalty | 20 |
4 | | | | 1 | 2 | 3 | 3 | 5 | 2 | 8 | 5.55 | 7 |
|---|
| Open Source Interest | 20 |
5 | 4 | | 1 | 1 | 3 | 1 | 1 | 1 | 3 | 0 | 3.70 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 21 |
3 | 14.29% |
|---|
| Considering new Interface | 21 |
7 | 33.33% |
|---|
| System Installed on time? | 21 |
15 | 71.43% |
|---|
| 2008 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| 1 | 1 | 2 | 3 | 2 | 6 | 11 | 6 | | 7 | 6.00 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 33 |
| 2 | 3 | 1 | 3 | 3 | 2 | 11 | 8 | | 7 | 5.79 | 7 |
|---|
| Support Satisfaction | 33 |
1 | 1 | 2 | 2 | 3 | 5 | 7 | 4 | 7 | 1 | 6 | 5.55 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 32 |
5 | | 2 | 4 | | 5 | 2 | 7 | 7 | | 7 | 4.94 | 6 |
|---|
| Open Source Interest | 33 |
8 | 8 | 5 | | | 2 | 3 | 2 | 4 | 1 | 0 | 3.06 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 33 |
10 | 30.30% |
|---|
| Considering new Interface | 33 |
12 | 36.36% |
|---|
| System Installed on time? | 33 |
31 | 93.94% |
|---|
| 2007 Survey Results |
| Product: Virtua |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| | 1 | 1 | 2 | 3 | 4 | 6 | 6 | | 7 | 6.17 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 24 |
| 1 | | 2 | 2 | 3 | 5 | 4 | 5 | 2 | 6 | 6.08 | 6 |
|---|
| Support Satisfaction | 24 |
1 | | 1 | 2 | 5 | 2 | 2 | 5 | 5 | 1 | 4 | 5.58 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 23 |
2 | 3 | 2 | 2 | 1 | 4 | 1 | 4 | 1 | 3 | 5 | 4.61 | 5 |
|---|
| Open Source Interest | 23 |
2 | 5 | 2 | 3 | | 2 | 1 | 1 | 4 | 3 | 1 | 4.35 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
2 | 8.33% |
|---|
| Considering new Interface | 24 |
6 | 25.00% |
|---|
| System Installed on time? | 24 |
1 | 4.17% |
|---|
2022 : gen: 6.00 company 6.00 loyalty 6.00 support 7.67
2021 : gen: 5.29 company 5.50 loyalty 6.29 support 7.29
2020 : gen: 5.60 company 5.90 loyalty 4.40 support 7.20
2019 : gen: 5.21 company 5.50 loyalty 4.57 support 6.43
2018 : gen: 6.00 company 6.43 loyalty 3.57 support 7.14
2017 : gen: 7.00 company 6.71 loyalty 5.29 support 6.93
2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25
2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00
2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92
2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06
2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35
2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69
2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92
2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52
2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55
2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58
Comments
I think the vendor is doing its best; the challenge I have with full implementation and satisfaction is the capability of my IT Support Unit to read the manuals and assist the librarian to make the best out of the ILS.
(Type: Special)
Shortly after we purchased in 2014, and before we implemented, the company was purchased by Innovative. This seriously affected customer service. It does seem that things have improved somewhat.
(Type: Academic)
The number of items above is for the items in the catalogue. We have many other collecitons not catalogued.
Virtua is a well working, matured ils, that fills our needs perfectly fine. It's a bit old, and some people would like to have a new, more modern system to work in/with.
(Type: Academic)
Our library is one of 4 partners in [...] coalition. Innovative-VTLS no longer supports Virtua and we had the final upgrade in 2013. We approached Innovative for possible options but they are unable to support broadcast searching of multiple databases and we would be required to merge (not an option we prefer). They are also not interested in providing a server in Canada. It was evident from one conference call that we are too small to be of much interest to Innovative.(no follow up since January 2015) One partner now opted for open source and another has purchased a small in-house system. The Koha (Bywater) installation will go live in December 2015 and the 2 remaining partners still with Virtua are watching closely.
(Type: Government Agency)
Our library is currently considering migrating to a new automation system in the context of a global Swiss project called SLSP (Swiss Library Service Platform).
(Type: Academic)
We just signed a contract with SirsiDynix and will be switching from Innovative-Virtua to Symphony in April 2016. When Innovative bought VTLS in 2014, it was evident that Virtua was no longer going to be developed because Innovative now had 3 competing products. The determining factor in our switch however has mostly been determined by cost. The fall of the Canadian dollar has been a significant hurdle in dealings with any American vendor.
The customer support staff has been extraordinary over the last 20 years I've been with the library. One of the advantages of having dealt with a smaller company is that you get to know the staff better; there's a rapport you develop that you won't necessarily get with some of the larger companies and I will miss that. We were early implementers of FRBR (although we had to abandon the model after the company dropped its support) and an early innovator in the use of Unicode. VTLS was actually one of the more innovative of ILS vendors and although there were many challenges along the way, the strongest element of the company was its support staff.
(Type: Public)