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Statistical Report for Carl.X

2022 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	24					2	3	4	6	4	5	7	6.92	7
ILS Functionality	24					3	2	4	7	5	3	7	6.75	7
Print Functionality	24				1		2	5	4	6	6	8	7.21	8
Electronic Functionality	22	1		1	1	1	6	7	2	1	2	6	5.50	6
Company Satisfaction	24					4	2	2	4	7	5	8	6.96	8
Support Satisfaction	24				1	2	3	1	6	5	6	7	7.00	7
Support Improvement	0											0	0.00
Company Loyalty	24			2			2	6	2	4	8	9	7.00	8
Open Source Interest	23	9	1	3	1	3		2	1		2	0	3.00	2

Category	Total	Yes	percent
Considering new ILS	24	2	8.33%
Considering new Interface	24	0	0.00%
System Installed on time?	24	0	0.00%

Average Collection size:		672177

Type	Count
Public	18
Academic	0
School	4
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	5
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2021 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25		1	1	1		2	1	8	4	7	7	6.92	7
ILS Functionality	25		1		2		3	3	9	2	5	7	6.56	7
Print Functionality	25			1	3		2	2	5	4	8	9	6.88	7
Electronic Functionality	24	2		1	1	2	4	3	4	3	4	5	5.79	6
Company Satisfaction	25		1		2		3	1	2	8	8	8	7.12	8
Support Satisfaction	24		1		1		4		4	6	8	9	7.17	8
Support Improvement	0											0	0.00
Company Loyalty	25	3		1		1	2	1	3	7	7	8	6.48	8
Open Source Interest	20	9	3	4	2				1	1		0	1.60	1

Category	Total	Yes	percent
Considering new ILS	25	1	4.00%
Considering new Interface	25	0	0.00%
System Installed on time?	25	0	0.00%

Average Collection size:		2582384

Type	Count
Public	19
Academic	0
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	4
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	2

2020 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22			1	1		2	2	7	2	7	7	7.05	7
ILS Functionality	21		1			1	2	4	6	6	1	7	6.57	7
Print Functionality	22				1		4		6	6	5	7	7.18	8
Electronic Functionality	20					2	4	3	6	3	2	7	6.50	7
Company Satisfaction	22					1	2	3	2	5	9	9	7.59	8
Support Satisfaction	22					1	1	2	3	5	10	9	7.82	8
Support Improvement	0											0	0.00
Company Loyalty	21	1		1		1		2	1	7	8	9	7.29	8
Open Source Interest	18	6	3	2	1		2	2		1		0	2.78	10

Category	Total	Yes	percent
Considering new ILS	22	2	9.09%
Considering new Interface	22	0	0.00%
System Installed on time?	22	0	0.00%

Average Collection size:		1831827

Type	Count
Public	19
Academic	0
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	7
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2019 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1			2		5	3	3	7	7.00	7
ILS Functionality	14				1		1	2	5	4	1	7	6.86	7
Print Functionality	13							1	3	5	4	8	7.92	8
Electronic Functionality	12				1	1	1	3	4	1	1	7	6.25	7
Company Satisfaction	13			1					3	7	2	8	7.46	8
Support Satisfaction	13			1				1	3	6	2	8	7.31	8
Support Improvement	13				1		2	2	2	4	2	8	6.85	7
Company Loyalty	14					1	1	2		6	4	8	7.50	8
Open Source Interest	13	4	1	4					1	2	1	0	3.15	2

Category	Total	Yes	percent
Considering new ILS	14	1	7.14%
Considering new Interface	14	3	21.43%
System Installed on time?	14	12	85.71%

Average Collection size:		1063885

Type	Count
Public	13
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2018 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16			1		1	2	6	1	3	2	6	6.31	6
ILS Functionality	16			1		3		3	4	4	1	7	6.31	7
Print Functionality	16	1		1				4	4	2	4	6	6.63	7
Electronic Functionality	15			3		1	2	4	3	1	1	6	5.47	6
Company Satisfaction	16			1		1	3	4		4	3	6	6.50	6
Support Satisfaction	16			2	1	1	2	3	4	1	2	7	5.81	6
Support Improvement	15	1		1		2	6	2		2	1	5	5.13	5
Company Loyalty	16			1		1	3	1	1	4	5	9	6.94	8
Open Source Interest	16	8	2		2	1			1	1	1	0	2.25	1

Category	Total	Yes	percent
Considering new ILS	16	1	6.25%
Considering new Interface	16	2	12.50%
System Installed on time?	16	12	75.00%

Average Collection size:		1386978

Type	Count
Public	13
Academic	0
School	1
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

Carl.X	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	11	6.73	0		0		0		2		4		4		0		1
ILSFunctionality	11	6.91	0		0		0		2		4		4		0		1
PrintFunctionality	11	7.36	0		0		0		2		4		4		0		1
ElectronicFunctionality	10	6.30	0		0		0		2		4		3		0		1
SatisfactionCustomerSupport	10	6.10	0		0		0		1		4		4		0		1
CompanyLoyalty	10	6.60	0		0		0		1		4		4		0		1

2017 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11					2	1		4	3	1	7	6.73	7
ILS Functionality	11					1	1	1	4	3	1	7	6.91	7
Print Functionality	11						2		2	6	1	8	7.36	8
Electronic Functionality	10				1		1	3	3	2		6	6.30	7
Company Satisfaction	11			1		1		1	2	4	2	8	6.91	8
Support Satisfaction	10				3			1	3	2	1	3	6.10	7
Support Improvement	8	1		1		2		1	1	1	1	4	5.00	6
Company Loyalty	10			2		1			1	3	3	8	6.60	8
Open Source Interest	11	5	1	3			1			1		0	1.82	1

Category	Total	Yes	percent
Considering new ILS	12	1	8.33%
Considering new Interface	12	1	8.33%
System Installed on time?	12	8	66.67%

Average Collection size:		1229446

Type	Count
Public	11
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2016 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					1			5	1	2	7	7.22	7
ILS Functionality	9					1		3	4	1		7	6.44	7
Print Functionality	8						2		3	3		7	6.88	7
Electronic Functionality	8				1		2	1	4			7	5.88	7
Company Satisfaction	8						1	2	3		2	7	7.00	7
Support Satisfaction	8					1	1	1	2	2	1	7	6.75	7
Support Improvement	8						2	1	2	1	2	5	7.00	7
Company Loyalty	8						1	1	2		4	9	7.63	9
Open Source Interest	8	6	2									0	0.25	0

Category	Total	Yes	percent
Considering new ILS	10	1	10.00%
Considering new Interface	10	1	10.00%
System Installed on time?	10	8	80.00%

Average Collection size:		1102392

Type	Count
Public	9
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2015 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1			2	2		1	3		8	5.56	5
ILS Functionality	9			1			3	1	3	1		5	5.78	6
Print Functionality	9			1			1	3	1	2	1	6	6.33	6
Electronic Functionality	9		1		1	3		1	3			4	4.78	4
Company Satisfaction	9	1			1	1	1		1	4		8	5.67	7
Support Satisfaction	9	1			1		2		1	4		8	5.78	7
Support Improvement	9		1			1	2	1	2	2		5	5.67	6
Company Loyalty	9	2				2	2			1	2	0	4.89	5
Open Source Interest	9	6	1	2								0	0.56	0

Category	Total	Yes	percent
Considering new ILS	10	7	70.00%
Considering new Interface	10	4	40.00%
System Installed on time?	10	6	60.00%

Average Collection size:		1424795

Type	Count
Public	6
Academic	1
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2014 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1		1	2	2		7	6.67	7
ILS Functionality	6						2	1	2	1		5	6.33	7
Print Functionality	6					2			2	1	1	4	6.50	7
Electronic Functionality	6					1	2		2	1		5	6.00	7
Company Satisfaction	6						2		2	1	1	5	6.83	7
Support Satisfaction	5					1				4		8	7.20	8
Support Improvement	5						2		1	1	1	5	6.80	7
Company Loyalty	6			1					2	1	2	7	7.00	8
Open Source Interest	6	3					1		2			0	3.17	5

Category	Total	Yes	percent
Considering new ILS	6	3	50.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	5	83.33%

Average Collection size:		2391334

Type	Count
Public	5
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2013 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1		1	1	3	1	8	7.14	8
ILS Functionality	7						1	1	2	2	1	7	7.14	7
Print Functionality	6						1			4	1	8	7.67	8
Electronic Functionality	7					2		2		2	1	4	6.43	6
Company Satisfaction	7					1	1		1	3	1	8	7.00	8
Support Satisfaction	7						2	1	1	1	2	5	7.00	7
Support Improvement	7					2	2	1		1	1	4	5.86	5
Company Loyalty	7						2			3	2	8	7.43	8
Open Source Interest	7	2	1	3			1					2	1.71	2

Category	Total	Yes	percent
Considering new ILS	7	2	28.57%
Considering new Interface	7	0	0.00%
System Installed on time?	7	6	85.71%

Average Collection size:		1775618

Type	Count
Public	7
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	2
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2012 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8					3		1	2	2		4	6.00	7
ILS Functionality	8						2	3	2	1		6	6.25	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8					2	2		2	1	1	4	6.13	7
Support Satisfaction	8					2	1	1	2	2		4	6.13	7
Support Improvement	8						4		4			5	6.00	7
Company Loyalty	8			1	2		1		2	1	1	3	5.50	7
Open Source Interest	8	2	1	1	2			1			1	0	3.00	3

Category	Total	Yes	percent
Considering new ILS	8	1	12.50%
Considering new Interface	8	2	25.00%
System Installed on time?	8	7	87.50%

Average Collection size:		2662290

Type	Count
Public	8
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2022 : gen: 6.92 company 6.96 loyalty 7.00 support 7.00

2021 : gen: 6.92 company 7.12 loyalty 6.48 support 7.17

2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82

2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31

2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81

2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments (survey2017)

We are at the tail end of our migration process from III's Millennium to TLC's Carl.X, and we are extremely happy with how things are going, both in terms of the ILS features, and in terms of project management. Our decision in May came down to Carl.X and Evergreen (via Equinox), and we felt like TLC's public catalog was more finished than Evergreen, but we are actually planning to download Evergreen after things settle out with our migration and start playing with it, with an eye toward possibly shifting toward open source in 3-5 years. (Library type: Public; collection size: large; ils satisfaction: 8)

The first five months following go-live on Carl.X have been difficult, especially for technical services staff. There are essential functions we expected to be available at go-live that still are not 100%, e.g., EDI implementation. We would like more transparency about what TLC is working on for us and/or for other customers. Open tickets sit with stock answers "Thank you for your ticket" - we do not know if they are being worked on or if they are waiting for us to make them a priority. There is no defined way to prioritize tickets. Bugs in the code that affect all customers using the module/product (example: fill list functionality in the web client) are not scheduled to be fixed by the vendor, but wait for customer prioritization. TAKEAWAY: Our dissatisfaction mainly stems from the sluggishness which TLC devises and implements solutions to pain point issues. In the time it takes them to do this, we sometimes develop internal or third party workarounds that bypass the ILS entirely. At this point [...] has a large staff ILS/discovery support team and are building expertise daily. We are very interested in having more control and responsibility over the ILS so that we can provide speedier solutions to our internal customers. These comments and ratings were done as a collaboration among the members of the [...] Shared Systems team. We will also be filling out a survey for [...] which will focus on the Carl Connect web client. (Library type: Public; collection size: very large; ils satisfaction: 5)

ILS

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