Statistical Report for EOS.Web
| 2022 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | | 2 | | 2 | 2 | 2 | 5 | 7.25 | 8 |
|---|
| ILS Functionality | 8 |
| | | | | 1 | 1 | 1 | 2 | 3 | 9 | 7.63 | 8 |
|---|
| Print Functionality | 8 |
| | | | | | 2 | | 3 | 3 | 8 | 7.88 | 8 |
|---|
| Electronic Functionality | 8 |
| 2 | | | | | | 3 | 2 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 8 |
| | | 1 | | 1 | 1 | | 1 | 4 | 9 | 7.25 | 9 |
|---|
| Support Satisfaction | 8 |
| | 1 | | | | 1 | | 1 | 5 | 9 | 7.63 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
| 1 | | | | | 1 | | 2 | 3 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 8 |
3 | | | | | 1 | 1 | 1 | | 2 | 0 | 4.50 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
0 | 0.00% |
|---|
| Average Collection size: |
| 39713 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | 1 | | | | 3 | 4 | 4 | 1 | 7 | 6.85 | 7 |
|---|
| ILS Functionality | 13 |
| | | | | 2 | 1 | 5 | 4 | 1 | 7 | 7.08 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | 1 | 2 | 8 | 2 | 8 | 7.85 | 8 |
|---|
| Electronic Functionality | 12 |
| | 2 | | | 2 | 2 | 3 | 2 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 13 |
| 1 | | 1 | | | | 4 | 5 | 2 | 8 | 6.92 | 8 |
|---|
| Support Satisfaction | 13 |
| | 1 | | | 1 | 1 | 1 | 4 | 5 | 9 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 12 |
| | 1 | | | 1 | | 4 | 3 | 3 | 7 | 7.17 | 8 |
|---|
| Open Source Interest | 11 |
3 | 2 | 1 | | | 2 | | 1 | | 2 | 0 | 3.55 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 15 |
5 | 33.33% |
|---|
| Considering new Interface | 15 |
1 | 6.67% |
|---|
| System Installed on time? | 15 |
0 | 0.00% |
|---|
| Average Collection size: |
| 37987 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
| 1 | | | 1 | 3 | 1 | 5 | 6 | 1 | 8 | 6.56 | 7 |
|---|
| ILS Functionality | 18 |
| | 1 | | 1 | 4 | 2 | 5 | 5 | | 7 | 6.28 | 7 |
|---|
| Print Functionality | 18 |
| | | | | 3 | 1 | 6 | 4 | 4 | 7 | 7.28 | 7 |
|---|
| Electronic Functionality | 18 |
2 | 1 | 1 | | 1 | 5 | 2 | 3 | 3 | | 5 | 4.94 | 5 |
|---|
| Company Satisfaction | 18 |
| | 2 | 1 | | | 3 | 3 | 5 | 4 | 8 | 6.78 | 8 |
|---|
| Support Satisfaction | 18 |
| | 1 | 1 | | | 2 | 2 | 6 | 6 | 8 | 7.39 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 18 |
| | 3 | | | | 2 | 5 | 4 | 4 | 7 | 6.72 | 7 |
|---|
| Open Source Interest | 18 |
4 | 3 | 2 | | 2 | 3 | 1 | 1 | 1 | 1 | 0 | 3.33 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 18 |
4 | 22.22% |
|---|
| Considering new Interface | 18 |
1 | 5.56% |
|---|
| System Installed on time? | 18 |
0 | 0.00% |
|---|
| Average Collection size: |
| 88018 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 2 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
1 | | 1 | 3 | | 5 | 2 | 5 | 11 | 2 | 8 | 6.30 | 7 |
|---|
| ILS Functionality | 30 |
1 | | | 2 | 1 | 3 | 4 | 8 | 7 | 4 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 30 |
| | | 1 | 1 | 2 | 3 | 5 | 12 | 6 | 8 | 7.33 | 8 |
|---|
| Electronic Functionality | 29 |
2 | 1 | 1 | 1 | | 3 | 5 | 8 | 7 | 1 | 7 | 5.93 | 7 |
|---|
| Company Satisfaction | 29 |
2 | | 1 | | | 4 | 2 | 6 | 9 | 5 | 8 | 6.66 | 7 |
|---|
| Support Satisfaction | 30 |
| | 2 | 2 | 2 | 1 | 1 | 2 | 9 | 11 | 9 | 7.13 | 8 |
|---|
| Support Improvement | 27 |
1 | 1 | | 1 | 3 | 8 | 2 | 2 | 5 | 4 | 5 | 5.85 | 5 |
|---|
| Company Loyalty | 29 |
2 | 1 | 1 | 1 | 4 | 3 | 1 | 4 | 7 | 5 | 8 | 5.93 | 7 |
|---|
| Open Source Interest | 30 |
9 | 2 | 4 | 1 | 1 | 3 | 6 | 2 | | 2 | 0 | 3.33 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
13 | 43.33% |
|---|
| Considering new Interface | 30 |
5 | 16.67% |
|---|
| System Installed on time? | 30 |
27 | 90.00% |
|---|
| Average Collection size: |
| 61545 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 4 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 17 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 31 |
| | | | 2 | 4 | 6 | 5 | 9 | 5 | 8 | 6.97 | 7 |
|---|
| ILS Functionality | 31 |
| | | | 2 | 4 | 4 | 5 | 10 | 6 | 8 | 7.13 | 8 |
|---|
| Print Functionality | 30 |
1 | | | | 1 | 3 | 2 | 9 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Electronic Functionality | 30 |
1 | 1 | 1 | 2 | 3 | 1 | 7 | 9 | 2 | 3 | 7 | 5.80 | 6 |
|---|
| Company Satisfaction | 31 |
| | 1 | | 1 | 3 | 7 | 5 | 8 | 6 | 8 | 6.97 | 7 |
|---|
| Support Satisfaction | 31 |
| | | 1 | 4 | | 4 | 4 | 6 | 12 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 30 |
1 | | | 2 | 4 | 4 | 4 | 5 | 3 | 7 | 9 | 6.27 | 7 |
|---|
| Company Loyalty | 31 |
| 2 | 3 | 1 | 1 | 4 | 5 | 2 | 5 | 8 | 9 | 6.16 | 6 |
|---|
| Open Source Interest | 31 |
9 | 6 | 2 | 3 | 4 | 3 | 2 | 1 | | 1 | 0 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 31 |
5 | 16.13% |
|---|
| Considering new Interface | 31 |
3 | 9.68% |
|---|
| System Installed on time? | 31 |
29 | 93.55% |
|---|
| Average Collection size: |
| 47363 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| EOS.Web | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 24 | 7.38 |
4 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 25 | 7.24 |
4 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 25 | 7.80 |
4 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 25 | 6.28 |
4 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 25 | 8.28 |
4 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 24 | 7.46 |
3 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| 2017 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | | | 4 | 10 | 7 | 3 | 7 | 7.38 | 7 |
|---|
| ILS Functionality | 25 |
| | | | | | 8 | 4 | 12 | 1 | 8 | 7.24 | 8 |
|---|
| Print Functionality | 25 |
| | | | | | 4 | 2 | 14 | 5 | 8 | 7.80 | 8 |
|---|
| Electronic Functionality | 25 |
| | 2 | | | 5 | 6 | 7 | 2 | 3 | 7 | 6.28 | 6 |
|---|
| Company Satisfaction | 25 |
| | | | | 1 | 2 | 4 | 8 | 10 | 9 | 7.96 | 8 |
|---|
| Support Satisfaction | 25 |
| | | | | 1 | 2 | 2 | 4 | 16 | 9 | 8.28 | 9 |
|---|
| Support Improvement | 25 |
| | | | | 5 | 5 | 7 | 3 | 5 | 7 | 6.92 | 7 |
|---|
| Company Loyalty | 24 |
| | 1 | | | 3 | 2 | 4 | 4 | 10 | 9 | 7.46 | 8 |
|---|
| Open Source Interest | 24 |
11 | 2 | 1 | 2 | 2 | 2 | 1 | 2 | | 1 | 0 | 2.38 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
0 | 0.00% |
|---|
| Considering new Interface | 25 |
6 | 24.00% |
|---|
| System Installed on time? | 25 |
24 | 96.00% |
|---|
| Average Collection size: |
| 115079 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 13 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| 1 | 2 | | 1 | 1 | 4 | 7 | 12 | 4 | 8 | 6.84 | 8 |
|---|
| ILS Functionality | 32 |
1 | 1 | 1 | | 1 | 3 | 3 | 9 | 8 | 5 | 7 | 6.63 | 7 |
|---|
| Print Functionality | 31 |
1 | | | | 1 | 3 | 2 | 7 | 11 | 6 | 8 | 7.16 | 8 |
|---|
| Electronic Functionality | 30 |
2 | 2 | 1 | 2 | 1 | 2 | 5 | 5 | 6 | 4 | 8 | 5.77 | 7 |
|---|
| Company Satisfaction | 32 |
| | 1 | 1 | 2 | 3 | 3 | 4 | 11 | 7 | 8 | 7.03 | 8 |
|---|
| Support Satisfaction | 32 |
| | | 1 | 1 | 4 | 2 | 4 | 6 | 14 | 9 | 7.53 | 8 |
|---|
| Support Improvement | 31 |
| | 1 | | 3 | 10 | 3 | 4 | 4 | 6 | 5 | 6.32 | 6 |
|---|
| Company Loyalty | 32 |
3 | | 1 | 1 | | 2 | 4 | 5 | 8 | 8 | 8 | 6.56 | 8 |
|---|
| Open Source Interest | 31 |
12 | 4 | 2 | 1 | 3 | 3 | 2 | 1 | 1 | 2 | 0 | 2.68 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
6 | 18.75% |
|---|
| Considering new Interface | 32 |
3 | 9.38% |
|---|
| System Installed on time? | 32 |
27 | 84.38% |
|---|
| Average Collection size: |
| 79775 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 8 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 7 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 33 |
| | | 1 | 1 | 4 | 4 | 6 | 8 | 9 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 33 |
| | 1 | | 2 | 3 | 2 | 8 | 8 | 9 | 9 | 7.21 | 8 |
|---|
| Print Functionality | 33 |
| | | | 1 | 2 | 3 | 8 | 7 | 12 | 9 | 7.64 | 8 |
|---|
| Electronic Functionality | 31 |
1 | 2 | 2 | 1 | 2 | 2 | 3 | 8 | 6 | 4 | 7 | 5.97 | 7 |
|---|
| Company Satisfaction | 33 |
| | | 1 | | 2 | 6 | 3 | 12 | 9 | 8 | 7.48 | 8 |
|---|
| Support Satisfaction | 33 |
| | | | | 1 | 6 | 4 | 3 | 19 | 9 | 8.00 | 9 |
|---|
| Support Improvement | 31 |
| | | 1 | 1 | 8 | 3 | 4 | 5 | 9 | 9 | 6.90 | 7 |
|---|
| Company Loyalty | 33 |
1 | | | | | 4 | 5 | 4 | 5 | 14 | 9 | 7.39 | 8 |
|---|
| Open Source Interest | 33 |
10 | 5 | 3 | 2 | 4 | 4 | 2 | 1 | 1 | 1 | 0 | 2.70 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
4 | 10.81% |
|---|
| Considering new Interface | 37 |
5 | 13.51% |
|---|
| System Installed on time? | 37 |
32 | 86.49% |
|---|
| Average Collection size: |
| 65164 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| 1 | | 1 | 2 | 3 | 9 | 11 | 11 | 7 | 7 | 6.87 | 7 |
|---|
| ILS Functionality | 45 |
| | | 2 | 3 | 1 | 8 | 10 | 14 | 7 | 8 | 7.02 | 7 |
|---|
| Print Functionality | 45 |
| | 1 | | 2 | 2 | 5 | 5 | 14 | 16 | 9 | 7.58 | 8 |
|---|
| Electronic Functionality | 42 |
2 | 2 | 4 | 2 | 1 | 3 | 7 | 11 | 2 | 8 | 7 | 5.76 | 7 |
|---|
| Company Satisfaction | 43 |
| | 1 | 2 | 3 | | 4 | 5 | 13 | 15 | 9 | 7.40 | 8 |
|---|
| Support Satisfaction | 45 |
| | 2 | 1 | 2 | | 4 | 7 | 7 | 22 | 9 | 7.60 | 8 |
|---|
| Support Improvement | 45 |
1 | | 1 | 1 | 6 | 12 | 6 | 6 | 2 | 10 | 5 | 6.07 | 6 |
|---|
| Company Loyalty | 45 |
3 | 2 | 2 | 1 | 2 | 3 | 3 | 5 | 8 | 16 | 9 | 6.51 | 8 |
|---|
| Open Source Interest | 45 |
20 | 8 | 1 | 1 | 3 | 6 | 2 | 1 | | 3 | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 46 |
9 | 19.57% |
|---|
| Considering new Interface | 46 |
7 | 15.22% |
|---|
| System Installed on time? | 46 |
42 | 91.30% |
|---|
| Average Collection size: |
| 67977 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 39 |
| 1 | | 1 | 1 | 3 | 5 | 10 | 8 | 10 | 7 | 7.10 | 7 |
|---|
| ILS Functionality | 38 |
| 1 | | | 2 | 6 | 3 | 6 | 10 | 10 | 8 | 7.08 | 8 |
|---|
| Print Functionality | 39 |
| | | | 3 | 2 | 4 | 7 | 7 | 16 | 9 | 7.56 | 8 |
|---|
| Electronic Functionality | 36 |
1 | 1 | 1 | 1 | 2 | 4 | 7 | 6 | 8 | 5 | 8 | 6.31 | 7 |
|---|
| Company Satisfaction | 39 |
| | 2 | | 1 | 2 | | 10 | 10 | 14 | 9 | 7.54 | 8 |
|---|
| Support Satisfaction | 39 |
| 1 | | 1 | 2 | | 1 | 3 | 10 | 21 | 9 | 7.90 | 9 |
|---|
| Support Improvement | 39 |
1 | | | | 4 | 8 | 1 | 9 | 5 | 11 | 9 | 6.77 | 7 |
|---|
| Company Loyalty | 38 |
3 | | | | 2 | 1 | 2 | 5 | 9 | 16 | 9 | 7.26 | 8 |
|---|
| Open Source Interest | 39 |
15 | 5 | 5 | 5 | 3 | 1 | 3 | 1 | 1 | | 0 | 2.05 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 39 |
6 | 15.38% |
|---|
| Considering new Interface | 39 |
8 | 20.51% |
|---|
| System Installed on time? | 39 |
38 | 97.44% |
|---|
| Average Collection size: |
| 64333 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 6 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 8 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
| 1 | | | | 3 | 6 | 15 | 8 | 4 | 7 | 6.95 | 7 |
|---|
| ILS Functionality | 37 |
| | 1 | | 2 | 3 | 5 | 11 | 12 | 3 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 37 |
| | 3 | | | 1 | 7 | 3 | 15 | 8 | 8 | 7.19 | 8 |
|---|
| Support Satisfaction | 37 |
| | 2 | | | | | 7 | 10 | 18 | 9 | 7.97 | 8 |
|---|
| Support Improvement | 35 |
| | | | 2 | 13 | 2 | 4 | 7 | 7 | 5 | 6.63 | 7 |
|---|
| Company Loyalty | 37 |
2 | 1 | | | 2 | 2 | 1 | 7 | 8 | 14 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 36 |
19 | 2 | 4 | 2 | 4 | 1 | 3 | | | 1 | 0 | 1.78 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
5 | 13.51% |
|---|
| Considering new Interface | 37 |
3 | 8.11% |
|---|
| System Installed on time? | 37 |
35 | 94.59% |
|---|
| Average Collection size: |
| 65360 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 5 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
| | | | | | 1 | 4 | 10 | 5 | 8 | 7.95 | 8 |
|---|
| ILS Functionality | 20 |
| | | | | 1 | 2 | 7 | 6 | 4 | 7 | 7.50 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 20 |
| | | | | | | 2 | 13 | 5 | 8 | 8.15 | 8 |
|---|
| Support Satisfaction | 20 |
| | | | | | | 3 | 7 | 10 | 9 | 8.35 | 9 |
|---|
| Support Improvement | 20 |
| | | | | 6 | 3 | 5 | 2 | 4 | 5 | 6.75 | 7 |
|---|
| Company Loyalty | 20 |
| | | | | 1 | 1 | | 6 | 12 | 9 | 8.35 | 9 |
|---|
| Open Source Interest | 20 |
11 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | | | 0 | 1.65 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
1 | 5.00% |
|---|
| Considering new Interface | 20 |
0 | 0.00% |
|---|
| System Installed on time? | 20 |
19 | 95.00% |
|---|
| Average Collection size: |
| 34479 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | 1 | | | 1 | | 1 | 4 | 1 | 8 | 6.88 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| 1 | | | | 1 | | 1 | 4 | 1 | 8 | 6.75 | 8 |
|---|
| Support Satisfaction | 8 |
| 1 | | | | 1 | | | 5 | 1 | 8 | 6.88 | 8 |
|---|
| Support Improvement | 8 |
| 1 | | | | 2 | 1 | 1 | 2 | 1 | 5 | 6.13 | 7 |
|---|
| Company Loyalty | 8 |
| 1 | | 1 | | | | 1 | 3 | 2 | 8 | 6.63 | 8 |
|---|
| Open Source Interest | 8 |
2 | 2 | 2 | | | | 1 | | 1 | | 0 | 2.50 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
0 | 0.00% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 45095 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 4 Responses for EOS.Web in 2009 |
| 2008 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | | 1 | 1 | 2 | 3 | 9 | 8.00 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | 1 | | 1 | 1 | 1 | 1 | 2 | 9 | 6.71 | 7 |
|---|
| Open Source Interest | 7 |
1 | | 2 | 2 | | 1 | | | 1 | | 2 | 3.29 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
7 | 100.00% |
|---|
| 3 Responses for EOS.Web in 2007 |
2022 : gen: 7.25 company 7.25 loyalty 7.14 support 7.63
2021 : gen: 6.85 company 6.92 loyalty 7.17 support 7.46
2020 : gen: 6.56 company 6.78 loyalty 6.72 support 7.39
2019 : gen: 6.30 company 6.66 loyalty 5.93 support 7.13
2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32
2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28
2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53
2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00
2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60
2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90
2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97
2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35
2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88
2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00
Comments (survey2017)
Still in the implementation phase. not yet fully utilizing system.
(Library type: Law; collection size: medium; ils satisfaction: 7)
EOS.Web is designed for small/special libraries and as such has fewer features than some of the older ILS's used in large institutions. It is perfect for a special library like ours, and the product support is second-to-none, with a real understanding of our library and how our catalogue is delivered and used.
(Library type: Government Agency; collection size: medium)
EOS is good at what it does, but it does not do everything we need. we are not yet at the point of discussing a new system (I have only been here for 4 months) but I anticipate that discussion will begin in the next 6 months. We badly need a discovery layer.
(Library type: Theology; collection size: medium; ils satisfaction: 7)
ILS (EOS.web): A bit clunky, but our library system is strange: Government agency (which means FedRAMP) with 240 library locations, of which this is one. This library alone has twelve physical locations (between 1/2 and 252 road miles from the main branch) plus four special collections. The vendor worked very hard to help us make this work.
(Library type: Government Agency; collection size: small; ils satisfaction: 7)
You could consider including a "not applicable" in future surveys to not skew data.
(Library type: Academic; collection size: small; ils satisfaction: 7)
I have been disappointed that there are still bugs/quirks affecting basic functions that need to be addressed in monthly updates. The OPAC's site map is rudimentary. I had major problems with the platform supporting the OPAC's discovery interface. Coding that I had entered became corrupted with an update, and the company was unable to restore it to the way it was. The library has moved content to the LibGuides software, and the OPAC is no longer the go-to spot for staff.
(Library type: Law; collection size: medium; ils satisfaction: 6)
I've worked with several ILS's and all have threir strngths and weknesses. EOS is as good as any and offers great support. This past year we went through the latest in-person training and learned a lot!
(Library type: Law; collection size: medium; ils satisfaction: 7)
Very very happy with EOS. Has saved our library a considerable amount of time and money over our previous vendor, Innovative.
(Library type: Law; collection size: medium; ils satisfaction: 9)
would like to see better report functionality.
(Library type: Military; collection size: medium; ils satisfaction: 8)
ILS offerings are in transition. EOS/SirsiDynix is making good progress in adapting functionality availability in their large systems offerings to the EOS.Web platform. There is a lot more work to do as discovery layers, management functions for archives and special collections, and other functionality need to be standard offerings. The design of the patron interface is template based and reasonable to implement but it looks old in design. Small libraries don't have the money or expertise to interlock the ILS interface with website platforms based on Drupal etc. so effort is needed in that regard.
Libraries with large collections but small staff and budgets need reliable and affordable systems in order to manage all library services under their responsibilities. The EOS/SirsiDynix company has been very open to suggestions and been responsive in exploring adjustments to their products and services.
(Library type: Museum; collection size: medium; ils satisfaction: 7)
Major drawback of current system is poor reporting capability. We wanted to do a collection analysis project and found it difficult to get reports that highlighted the relevant information (time since last checkout, Number of checkouts in N years.) We also want to export item records to other system at our company and the output capability of the system is terrible.
But it works great for plain vanilla circulation, cataloging, bla bla last century library operation. I see a distinct lack of innovation in the library automation world.
I don't know what our next step is, but same old thing won't cut it.
(Library type: Corporate; collection size: medium; ils satisfaction: 7)