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Statistical Report for Koha -- ByWater Solutions

2023 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	105		1	1	1	2	3	5	22	41	29	8	7.64	8
ILS Functionality	105		1	1	1	3		7	24	40	28	8	7.62	8
Print Functionality	103	2		1	1	1	4	2	14	40	38	8	7.78	8
Electronic Functionality	98	3	2	2	5	4	12	6	19	28	17	8	6.56	7
Company Satisfaction	105			1		2	4	3	16	31	48	9	8.00	8
Support Satisfaction	104			1	3	1	6	5	13	28	47	9	7.82	8
Support Improvement	0											0	0.00
Company Loyalty	102	1				2	3	3	16	26	51	9	8.04	9
Open Source Interest	78	5		3	1	1	6	1	4	5	13	9	8.00	10

Category	Total	Yes	percent
Considering new ILS	107	6	5.61%
Considering new Interface	107	7	6.54%
System Installed on time?	107	0	0.00%

Average Collection size:		154474

Type	Count
Public	47
Academic	16
School	3
Consortium	3
Special	3

Size Category	Count
[1] Under 10,000	12
[2] 10,001-100,000	60
[3] 100,001-250,000	10
[4] 250,001-1,000,000	14
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2022 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	133			1	2	1		7	28	43	51	9	7.92	8
ILS Functionality	133			1	2	1	1	10	27	53	38	8	7.76	8
Print Functionality	131	1			3	2	1	5	22	49	48	8	7.86	8
Electronic Functionality	120	1	1	4	4	6	14	16	25	26	23	8	6.67	7
Company Satisfaction	131			1	1	1	1	2	19	36	70	9	8.22	9
Support Satisfaction	132				2	1		4	24	28	73	9	8.20	9
Support Improvement	0											0	0.00
Company Loyalty	132	3		2	1	1	3	4	15	24	79	9	8.02	9
Open Source Interest	83	9	1	1	1	1	4	3	5	5	16	9	7.67	10

Category	Total	Yes	percent
Considering new ILS	137	6	4.38%
Considering new Interface	137	4	2.92%
System Installed on time?	137	0	0.00%

Average Collection size:		177938

Type	Count
Public	79
Academic	27
School	6
Consortium	5
Special	6

Size Category	Count
[1] Under 10,000	11
[2] 10,001-100,000	88
[3] 100,001-250,000	14
[4] 250,001-1,000,000	12
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2021 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	140				1		1	3	36	58	41	8	7.94	8
ILS Functionality	140		1		1		3	8	39	54	34	8	7.70	8
Print Functionality	138		1			1		7	21	54	54	8	8.06	8
Electronic Functionality	135	6	1	3	5	3	18	20	27	27	25	7	6.47	7
Company Satisfaction	139					1	4	2	17	53	62	9	8.18	8
Support Satisfaction	138					1	4	3	24	41	65	9	8.14	8
Support Improvement	0											0	0.00
Company Loyalty	137	2			1	2	3	1	19	44	65	9	8.04	8
Open Source Interest	77	6	1	1			1	2	2	5	27	9	8.27	10

Category	Total	Yes	percent
Considering new ILS	141	4	2.84%
Considering new Interface	141	5	3.55%
System Installed on time?	141	0	0.00%

Average Collection size:		244844

Type	Count
Public	79
Academic	23
School	3
Consortium	6
Special	5

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	79
[3] 100,001-250,000	33
[4] 250,001-1,000,000	13
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2020 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	170		1	1	2		2	7	40	61	56	8	7.84	8
ILS Functionality	170		1	1	2		2	10	45	63	46	8	7.72	8
Print Functionality	169	1	2		1	1	2	5	33	53	71	9	7.95	8
Electronic Functionality	157	4	3	3	3	9	12	18	34	36	35	8	6.77	7
Company Satisfaction	166			2		1	4	6	26	45	82	9	8.10	8
Support Satisfaction	169			1		2	3	6	16	46	95	9	8.26	9
Support Improvement	0											0	0.00
Company Loyalty	166	1		2		2	4	5	21	38	93	9	8.13	9
Open Source Interest	101	13	3			2	8	2	5	6	21	9	7.38	10

Category	Total	Yes	percent
Considering new ILS	173	5	2.89%
Considering new Interface	173	4	2.31%
System Installed on time?	173	0	0.00%

Average Collection size:		143006

Type	Count
Public	108
Academic	35
School	5
Consortium	6
Special	5

Size Category	Count
[1] Under 10,000	15
[2] 10,001-100,000	99
[3] 100,001-250,000	36
[4] 250,001-1,000,000	11
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2019 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	129		1	1		1	4	7	22	45	48	9	7.87	8
ILS Functionality	128			1	1	1	5	10	24	52	34	8	7.69	8
Print Functionality	126		1			2		5	13	43	62	9	8.19	8
Electronic Functionality	122	4	1	4	4	5	16	16	19	30	23	8	6.53	7
Company Satisfaction	128		1				2	4	11	42	68	9	8.28	9
Support Satisfaction	128		1				1	5	15	36	70	9	8.27	9
Support Improvement	123				3	8	27	7	13	24	41	9	7.07	8
Company Loyalty	122	4		3		2	4	3	11	21	74	9	7.89	9
Open Source Interest	107	6	3		2	3	4	2	4	11	72	9	7.64	9

Category	Total	Yes	percent
Considering new ILS	130	7	5.38%
Considering new Interface	130	21	16.15%
System Installed on time?	130	124	95.38%

Average Collection size:		2470664

Type	Count
Public	65
Academic	36
School	4
Consortium	5
Special	3

Size Category	Count
[1] Under 10,000	14
[2] 10,001-100,000	76
[3] 100,001-250,000	22
[4] 250,001-1,000,000	11
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	1

2018 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	129				1	2	6	3	32	46	39	8	7.77	8
ILS Functionality	128		1	1		2	5	10	36	50	23	8	7.46	8
Print Functionality	127	1	1			1	3	7	18	46	50	9	7.92	8
Electronic Functionality	121	2		2	4	7	14	19	35	21	17	7	6.56	7
Company Satisfaction	127			1	2	1	4	4	17	33	65	9	8.06	9
Support Satisfaction	125		1	1	1	2	1	4	14	39	62	9	8.09	8
Support Improvement	123	1		2	1	11	19	6	21	26	36	9	7.00	8
Company Loyalty	128	3	1			1	5	6	13	34	65	9	7.92	9
Open Source Interest	113	5		1	1	1	4		2	2	97	9	8.25	9

Category	Total	Yes	percent
Considering new ILS	130	3	2.31%
Considering new Interface	130	8	6.15%
System Installed on time?	130	121	93.08%

Average Collection size:		123904

Type	Count
Public	72
Academic	34
School	4
Consortium	4
Special	1

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	88
[3] 100,001-250,000	27
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

Koha -- ByWater Solutions	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	173	7.75	32	7.56	4		0		80	7.79	8	7.88	0		14	7.43	6	7.50
ILSFunctionality	172	7.47	32	7.34	4		0		79	7.58	8	7.38	0		14	7.07	6	6.67
PrintFunctionality	172	7.72	32	7.63	4		0		79	7.66	8	8.00	0		14	7.71	6	7.17
ElectronicFunctionality	164	6.48	31	6.16	4		0		75	6.32	8	6.63	0		13	6.46	6	5.33
SatisfactionCustomerSupport	171	7.93	31	7.71	4		0		79	7.81	8	8.63	0		14	7.71	6	7.83
CompanyLoyalty	169	7.41	32	7.44	4		0		77	7.31	8	7.00	0		13	7.00	6	7.83

2017 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	173			1		5	5	10	40	55	57	9	7.75	8
ILS Functionality	172			1		6	9	14	43	62	37	8	7.47	8
Print Functionality	172	2			1	6	3	10	32	60	58	8	7.72	8
Electronic Functionality	164	4	2	7	3	6	22	24	29	46	21	8	6.48	7
Company Satisfaction	171		1		1	2	6	11	27	46	77	9	7.94	8
Support Satisfaction	171		1		1	3	9	11	25	35	86	9	7.93	9
Support Improvement	164	1			3	11	37	14	15	38	45	9	6.93	8
Company Loyalty	169	5	2	4		5	14	8	22	31	78	9	7.41	8
Open Source Interest	158	11	4	1		8	5	2	10	9	108	9	7.53	9

Category	Total	Yes	percent
Considering new ILS	175	10	5.71%
Considering new Interface	175	17	9.71%
System Installed on time?	175	165	94.29%

Average Collection size:		90943

Type	Count
Public	89
Academic	38
School	14
Consortium	6
Special	2

Size Category	Count
[1] Under 10,000	21
[2] 10,001-100,000	108
[3] 100,001-250,000	31
[4] 250,001-1,000,000	10
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	124		1		1	1	4	8	25	47	37	8	7.74	8
ILS Functionality	124			2	2	2	3	10	32	52	21	8	7.44	8
Print Functionality	124	3		1	1	1	2	6	28	45	37	8	7.61	8
Electronic Functionality	120	9		3	8	5	8	18	24	30	15	8	6.17	7
Company Satisfaction	124		1	1	1	2	1	10	15	37	56	9	7.94	8
Support Satisfaction	121		1	1	2		4	9	11	41	52	9	7.90	8
Support Improvement	110			2		3	29	6	18	21	31	9	7.00	7
Company Loyalty	120		1	1	1	4	8	6	14	28	57	9	7.78	8
Open Source Interest	109	8	1	1	1	4	4	1	4	8	77	9	7.64	9

Category	Total	Yes	percent
Considering new ILS	125	3	2.40%
Considering new Interface	125	10	8.00%
System Installed on time?	125	121	96.80%

Average Collection size:		85491

Type	Count
Public	75
Academic	28
School	4
Consortium	1
Special	2

Size Category	Count
[1] Under 10,000	16
[2] 10,001-100,000	80
[3] 100,001-250,000	22
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2015 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	152	3	2	1	2		7	11	33	50	43	8	7.43	8
ILS Functionality	152	1	1	2	3	4	5	17	37	59	23	8	7.20	8
Print Functionality	150	2	2	2	4	1	5	4	22	56	52	8	7.61	8
Electronic Functionality	140	8	2	2	4	7	14	22	27	34	20	8	6.35	7
Company Satisfaction	152	3	2	1	3	2	4	12	18	44	63	9	7.62	8
Support Satisfaction	149		2	1	2	4	7	11	21	36	65	9	7.70	8
Support Improvement	145	2		1		9	36	9	12	21	55	9	7.03	8
Company Loyalty	146	7		2	4	5	8	11	10	32	67	9	7.34	8
Open Source Interest	130	10	3		2	7	4	2	3	11	88	9	7.46	9

Category	Total	Yes	percent
Considering new ILS	155	5	3.23%
Considering new Interface	155	16	10.32%
System Installed on time?	155	149	96.13%

Average Collection size:		101914

Type	Count
Public	91
Academic	32
School	6
Consortium	6
Special	3

Size Category	Count
[1] Under 10,000	12
[2] 10,001-100,000	100
[3] 100,001-250,000	23
[4] 250,001-1,000,000	13
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2014 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	116	1		1	1		9	12	30	39	23	8	7.34	8
ILS Functionality	116			3	1	2	6	18	31	35	20	8	7.17	7
Print Functionality	115			1	1		6	9	20	47	31	8	7.69	8
Electronic Functionality	112	3	4	2	4	3	11	14	31	28	12	7	6.43	7
Company Satisfaction	116		1	2		3	6	8	23	30	43	9	7.61	8
Support Satisfaction	115		1	1	1	2	6	12	21	25	46	9	7.63	8
Support Improvement	110	1		1	3	9	24	9	16	16	31	9	6.73	7
Company Loyalty	111	1	3	1	3	6	10	8	9	23	47	9	7.26	8
Open Source Interest	101	6	1	2	2	1	5	1	4	12	67	9	7.65	9

Category	Total	Yes	percent
Considering new ILS	119	7	5.88%
Considering new Interface	119	12	10.08%
System Installed on time?	119	109	91.60%

Average Collection size:		97617

Type	Count
Public	73
Academic	21
School	4
Consortium	5
Special	1

Size Category	Count
[1] Under 10,000	14
[2] 10,001-100,000	72
[3] 100,001-250,000	17
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2013 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	89			1	1	2	3	8	19	27	28	9	7.61	8
ILS Functionality	89	1		1		2	4	9	29	25	18	7	7.29	7
Print Functionality	89			1	2	1	2	3	15	32	33	9	7.84	8
Electronic Functionality	85	3	3	2	1	3	10	12	17	20	14	8	6.46	7
Company Satisfaction	89		1	1	2	1	3	5	10	25	41	9	7.83	8
Support Satisfaction	88		1	2	1	1	4	3	10	24	42	9	7.84	8
Support Improvement	82	1		1	1		13	8	11	19	28	9	7.30	8
Company Loyalty	88	4	2	2		1	7	1	9	14	48	9	7.48	9
Open Source Interest	78	2	1	1	1	1	6	2	2		62	9	8.00	9

Category	Total	Yes	percent
Considering new ILS	91	3	3.30%
Considering new Interface	91	7	7.69%
System Installed on time?	91	86	94.51%

Average Collection size:		100698

Type	Count
Public	53
Academic	21
School	3
Consortium	2
Special	2

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	57
[3] 100,001-250,000	16
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	63					1	1	5	14	25	17	8	7.78	8
ILS Functionality	63			1	1		2	4	18	27	10	8	7.48	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	63				1	1	1	2	12	11	35	9	8.11	9
Support Satisfaction	63		1		1			2	14	12	33	9	8.05	9
Support Improvement	59		1	2		4	5	5	6	13	23	9	7.27	8
Company Loyalty	61				2	2	2	2	8	8	37	9	8.02	9
Open Source Interest	57	2				1	2	2	3	2	45	9	8.21	9

Category	Total	Yes	percent
Considering new ILS	65	0	0.00%
Considering new Interface	65	1	1.54%
System Installed on time?	65	59	90.77%

Average Collection size:		148035

Type	Count
Public	40
Academic	11
School	3
Consortium	2
Special	1

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	44
[3] 100,001-250,000	9
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2011 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	59			1		1	3	3	13	23	15	8	7.61	8
ILS Functionality	59		1			1	3	9	17	17	11	7	7.25	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	59			2			1	1	8	18	29	9	8.07	8
Support Satisfaction	59			1			2	3	7	11	35	9	8.17	9
Support Improvement	56	1					11	6	4	9	25	9	7.43	8
Company Loyalty	59	2				2	2	3	3	9	38	9	7.98	9
Open Source Interest	49	2			1	1	2	2		3	38	9	8.06	9

Category	Total	Yes	percent
Considering new ILS	62	0	0.00%
Considering new Interface	62	5	8.06%
System Installed on time?	62	59	95.16%

Average Collection size:		104566

Type	Count
Public	42
Academic	7
School	3
Consortium	2
Special	2

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	34
[3] 100,001-250,000	8
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Koha -- ByWater Solutions		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	37						1	2	12	8	14	9	7.86	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	37								4	14	19	9	8.41	9
Support Satisfaction	36								3	14	19	9	8.44	9
Support Improvement	37						1		3	10	23	9	8.46	9
Company Loyalty	37								2	6	29	9	8.73	9
Open Source Interest	37										37	9	9.00	9

Category	Total	Yes	percent
Considering new ILS	40	1	2.50%
Considering new Interface	40	1	2.50%
System Installed on time?	40	36	90.00%

Average Collection size:		57706

Type	Count
Public	26
Academic	8
School	1
Consortium	1
Special	1

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	28
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

1 Responses for Koha -- ByWater Solutions in 2009

0 Responses for Koha -- ByWater Solutions in 2008

0 Responses for Koha -- ByWater Solutions in 2007

2023 : gen: 7.64 company 8.00 loyalty 8.04 support 7.82

2022 : gen: 7.92 company 8.22 loyalty 8.02 support 8.20

2021 : gen: 7.94 company 8.18 loyalty 8.04 support 8.14

2020 : gen: 7.84 company 8.10 loyalty 8.13 support 8.26

2019 : gen: 7.87 company 8.28 loyalty 7.89 support 8.27

2018 : gen: 7.77 company 8.06 loyalty 7.92 support 8.09

2017 : gen: 7.75 company 7.94 loyalty 7.41 support 7.93

2016 : gen: 7.74 company 7.94 loyalty 7.78 support 7.90

2015 : gen: 7.43 company 7.62 loyalty 7.34 support 7.70

2014 : gen: 7.34 company 7.61 loyalty 7.26 support 7.63

2013 : gen: 7.61 company 7.83 loyalty 7.48 support 7.84

2012 : gen: 7.78 company 8.11 loyalty 8.02 support 8.05

2011 : gen: 7.61 company 8.07 loyalty 7.98 support 8.17

2010 : gen: 7.86 company 8.41 loyalty 8.73 support 8.44

Comments (survey2017)

Bywater Solutions has proven over and over again that they are willing to help the customer in anyway that they can. This year they wrote a report for me to calculate time students spent in our Tutoring Center - a part of the Library. They go above and beyond in service. (Library type: Academic; collection size: small; ils satisfaction: 9)

Bywater Solutions, supporting Koha, has been extremely helpful. (Library type: Public; collection size: medium; ils satisfaction: 7)

ByWater solutions is an excellent support company and a pillar of the Koha development community. No other United States Koha support provider compares to their involvement. (Library type: Public; collection size: medium; ils satisfaction: 9)

We have been using the KOHA ILS for over three years and are very pleased with not only the initial system, but all the subsequent upgrades that have been done annually since. Bywater Solutions hosts our ILS, and provides support within the parameters of a state library supported consortium. While this can be cumbersome at times for support, the NH State Library technical staff are very efficient, and Bywater does solve our problems. And we have had no problems with the servers. I would highly recommend this system and Bywater Solutions to anyone. (Library type: Public; collection size: small; ils satisfaction: 8)

We would consider open access and self hosting of a discovery service, but we do not have access to a server of our own, nor someone to maintain it. (Library type: Academic; collection size: small; ils satisfaction: 7)

Koha seems more geared toward public libraries, less so for academic libraries. (Library type: Academic; collection size: medium; ils satisfaction: 7)

The only reason we are considering a switch to another ILS from Koha is so that we may join the statewide consortium. (Library type: Public; collection size: small; ils satisfaction: 9)

Our Learning Resource Center has been transitioning to a full fledged academic library over the past year. We are a small tech academy with limited funds and a small collection. Koha has provided us with wonderful guidance and customer service. As a part-time solo librarian, I know we couldn't have picked a better ILS. (Library type: Academic; collection size: very small; ils satisfaction: 9)

Since we have not yet migrated to Koha, I left most of this blank but will be happy to fill it out next year when I have more data. (Library type: Academic; collection size: medium)

We have open source now. Koha, supported through ByWater. (Library type: Public; collection size: medium; ils satisfaction: 6)

ByWater Solutions is a great company to work with. Their staff are knowledgeable, helpful, innovative and positive. They are quick to respond to support tickets. They will create custom CSS, jQuery and SQL reports any time we ask. They provide webinars and tutorial videos for the upgrades that come out twice a year (which they take care of installing) We saved a substantial amount of the annual budget by going open source with Koha and being hosted by BWS. We were able to put our savings into more programs and resources for the public. (Library type: Public; collection size: medium; ils satisfaction: 9)

I don't know whether bywater's customer support has gotten better over the past year because I started in July. (Library type: Public; collection size: small; ils satisfaction: 7)

We love Koha and the support we get from ByWater. ByWater is responsive to our requests and follow through on promises. (Library type: Public; collection size: medium; ils satisfaction: 9)

We have had an ope source ILS for 5 years. We are very happy with the ability to help direct the forward motion of the Koha, ILS. Our support vendor is ByWater Solutions and they are very proactive in the Koha community. I would never want to go back to a proprietary ILS. (Library type: Public; collection size: medium; ils satisfaction: 8)

it is open source (Library type: Public; collection size: small; ils satisfaction: 7)

In a former position, I was the person who initially chose to look at Koha for the consortial ILS. I believe in the open source principle and think we still made a good decision. That being said, NO ILS is perfect and Koha has a few areas that I would like to see improved, especially the ability to discover and link to ebook sources (including those OTHER THAN Overdrive) easily. As a cataloger at heart, I'd like to see a more robust expert cataloger interface, but the existing one is workable. Authorities needs work; pre-loading the LC authorities files (ncluding genre) would be a good step in the right direction. But, as I started, I still think Koha is a good choice for libraries and Bywater Solutions seems to do a good job (we started with LibLime in 2008, moving in 2010). If I were choosing again, Koha would still be looked at... Biblionix is one I'd look at (it was off our radar back then). (Library type: Public; collection size: very small; ils satisfaction: 8)

We already use an Open Source ILS. Koha by Bywater (Library type: Public; collection size: small; ils satisfaction: 9)

When[...] updated it was problematic for me. Another librarian connected me with ByWater. The problem was solved & solved well within 24 hours. Thank you (Library type: Public; collection size: small; ils satisfaction: 8)

We put in problem-tickets via the State Library, but Bywater Solutions has been the general educator and communicator. We're pleased with the response of both. (Library type: Public; collection size: small; ils satisfaction: 9)

After many years in a public school library with up to date library automation systems, then switching to Koha at a public library, I feel like I have gone back to the June Cleaver days. The inventory needs to be updated, there needs to be a true batch delete when weeding and such as that. They just did an update and it is better than it had been previously so I know they are trying. (Library type: Public; collection size: small; ils satisfaction: 5)

The directors in our library consortium met last week and discussed Koha and working with ByWater Solutions. Our current contract ends in the Spring of 2018 and we all decided we like Koha and want to continue contracting with ByWater Solutions. ByWater Solutions staff are so easy to work with and very knowledgeable. Their system for launching tickets for help with the system works very well and we usually get a response in an hour or less. They stick with us until we find a solution to any problem. (Library type: Public; collection size: small; ils satisfaction: 9)

The product is still under development. We are incorporating new functions with every upgrade. Still not perfect. The only comment regarding our support company is that unfortunately we live on different time zones. Practically we have no instant F2F communication. All LIS issues are usually solved overnight. Sometimes it takes time, when more emails need to be send both ways. (Library type: Academic; collection size: small; ils satisfaction: 8)

We love having a vendor/support company that listens to us and is responsive. We love having an open source system where tweaks can be made: we are currently working with Bywater to create a report that isn't currently available. We also love being able to interface with a database like Novelist K-8 directly in our OPAC. And, although we haven't yet been part of a software development, it's great for us to know that we can pay for things to be changed. The challenges lie in the fact that Koha is used in very few elementary school libraries. Over time our goal is to make changes to our system so that our OPAC meets our young students' needs better, and so that our patron database access points meet our needs more accurately. We also found that the interface that we were hoping for between Koha and Ebsco Discovery didn't quite work as we'd hoped: it's still a little unclear to us whether that was because our setup was inadequate or the connections are flaky. Working with Ebsco tech support is a great deal more opaque than Bywater, and that project is still on our To Do list. Overall, we are very happy with both Koha and Bywater compared to the rigidity and unresponsiveness of Follett and their insistence that they knew best what we needed. P.S. The customer support question got a 5 from me because it has stayed the same over the past year. (Library type: School; collection size: small; ils satisfaction: 8)

We are very happy with our transition from OCLC WMS to Koha. We are a smaller library that didn't get the support needed from OCLC. ByWater showed us great support through our migration, and continue to impress us. Koha does require a little more knowledge for creating reports and other backend features, but on the whole is very intuitive. We hope that they are able to develop an ILL feature and that some of the small bugs get fixed, but those are minor issues. (Library type: School; collection size: small; ils satisfaction: 8)

I am new to this position, so I cannot compare current experience to that of previous years. (Library type: Special; collection size: small; ils satisfaction: 7)

We're very pleased with Bywater and the support they provide. (Library type: Museum; collection size: small; ils satisfaction: 9)

The Koha community is making great strides with functionality making Koha a mature and extremely viable ILS especially when combined with a support company as customer service driven as ByWater Solutions. (Library type: Public; collection size: medium; ils satisfaction: 8)

The customer service is excellent! I also enjoy the reports and the clean interface. (Library type: Public; collection size: very small; ils satisfaction: 9)

Low ranking on Koha's ability to manage electronic resources is only because it cannot manage them as a stand alone. Can be enhanced with discovery products, which we do not have yet. (Library type: Academic; collection size: small; ils satisfaction: 7)

Koha Bywater Solutions is a great company to work with, very pleasant and responsive customer service, good product, we are so pleased with them. (Library type: Public; collection size: medium; ils satisfaction: 9)

Bywater is always helpful and patient with our small library. Amazing help for the price. (Library type: Theology; collection size: small; ils satisfaction: 9)

We have been very impressed with ByWater Solutions. I would highly recommend them to another library. Their support team is very friendly, helpful and realize the problem I am having is a real problem and are happy to help. They do not make you feel like you do not have a clue about what you are talking about. Again, I would highly recommend this ILS Product to other libraries. (Library type: Academic; collection size: small; ils satisfaction: 8)

KOHA works well for us. We were promiced spell check and search suggestions. This functionality has not materialized yet. For elementary students discovery is a huge need. (Library type: School; collection size: small; ils satisfaction: 8)

Every update results in breakdowns somewhere in the overall system, particularly in the accounting part, specifically fines. Illogical and inconsistent listing of search results Fast cataloging has too many steps. Inventory reporting program is difficult , insufficient, and does not meet the information needs of the library. Arrangement of report results is often not helpful, requiring results to be tabulated by hand rather than automatically adding them up. Similar reports give different figures for the same inquiry. Cataloging has too many boxes and superfluous requirements for most cataloging needs and slows down the process unnecessarily. Fines function: arrangement of results on page is erratic and therefore confusing when determing what is paid and what is not. Totals for different kinds of fine transactions must be run separately. Four steps to pay fines! (Library type: Public; collection size: small; ils satisfaction: 4)

the consortium and this library are satisfied with the open source ILS that we have been using since 2012. (Library type: Public; collection size: medium; ils satisfaction: 8)

Use Koha- Bywater (Library type: For-profit Educational; collection size: very small; ils satisfaction: 8)

this survey is a bit confusing in the combination of questions. (Library type: Corporate; collection size: small; ils satisfaction: 7)

Bywater's KOHA has improved since our school and public library consortium began using it, but it is still a primitive system, in comparison with Horizon, our previous ILS. Check in and check out speed is now average, rather than painfully slow. Searching with the staff module is still inaccurate. The OPAC is somewhat better. Creating reports requires specialized computer skills. Bywater's customer service has improved. In the beginning Bywater mistakenly cut off access to KOHA when they detected a problem, and failed to correctly identify its source. Many of our problems are referred to the community, and other libraries may contribute funds for Bywater to resolve the issue. The resolution takes a long time. The z39.50 record searching and importing is faster this year, and works well. (Library type: School; collection size: small; ils satisfaction: 2)

Koha strives hard to meet their clients needs and work on developments often. Sometimes, the developments are quite complicated and take time. Reports can be challenging for novices. But I've seen lots of improvement in the 2.5 years I've worked with them. They have been very responsive especially during emergencies over the weekend or holidays and have helped us with any catalog hiccups. (Library type: Public; collection size: small; ils satisfaction: 7)

I did not answwer the question about electronic resources because as a consortia we have engaged that resource. (Library type: Public; collection size: small; ils satisfaction: 8)

Overall, we're very satisfied with our work with ByWater Solutions and the KOHA ILS. It has better flexibility than our previous ILS and the pricing is substantially better. (Library type: Law; collection size: small; ils satisfaction: 9)

The coming implementation of Elastic Search will make Koha's OPAC and search capability much better. That would raise most of my "8" responses to "9". (Library type: Museum; collection size: small; ils satisfaction: 8)

Stats are for the entire consortium. (Library type: Consortium; collection size: large; ils satisfaction: 7)

WorldCat Discovery is great for exposing our e-resources to the uninitiated, but the limited customization options and consistent metadata linking issues without the ability to correct them locally have left us wanting. We may consider other Discovery layers, definitely open source, but the proprietary interests will be invited to make their case. EBSCO EDS taking the lead by working with Koha on their API is welcome news, and something we'll definitely consider. As Koha continues to integrate CORAL ERMS, (the ERMS we use), what it lacks for an academic library's e-resource needs is quickly becoming a nonissue. (Library type: Academic; collection size: medium; ils satisfaction: 9)

Decent support from ByWater - but uneven in that a wealthy library can pay for whatever enhancements they want/need while poorer libraries need to wait to see if their needs get addressed. True to some extent for other vendors but not quite to the same extreme... (Library type: Public; collection size: medium; ils satisfaction: 6)

[...] (Library type: Public; collection size: small; ils satisfaction: 4)

We require a more specialized product that works for a special library. The current product is more for a public library, which means that we have different needs that it doesn't quite support. (Library type: Independent Research; collection size: large; ils satisfaction: 5)

Our ILS, Koha, is open source, which has enabled us to make customizations that have improved the user interface and the workflow for many staff members. (Library type: Public; collection size: small; ils satisfaction: 9)

The capabilities of Koha are limited only by the imagination. (Library type: Academic; collection size: medium; ils satisfaction: 9)

We are very satisfied with Koha and ByWater Solutions. We are able to make most of the customizations that we need. And ByWater Solutions is always very helpful and responsive in making those changes happen or in solving any problems or technical issues that we encounter. (Library type: Law; collection size: medium; ils satisfaction: 8)

Koha is an open source ILS. It does have some features of a discovery interface being added in different updates. Our library is part of a consortium that uses this system. (Library type: Public; collection size: small; ils satisfaction: 8)

We currently have Koha, which is an open source ILS. We do not have the expertise nor the time to gain the expertise to manage a cooperative open source library system. We preferred dealing with our previous vendor, who created and implemented the solutions to all our needs. But the price was what made our director chose this product. (Library type: Academic; collection size: small; ils satisfaction: 4)

We have been using koha through Bywater for less six months. Bywater staff have been engaged and responsive during the implementation, but I think the implementation has suffered from the dispersed support structure, and lack of a single contact/project manager for the implementation. I am spending a lot of time following up on issues, and there doesn't seem to be a central Bywater staff person who is responsible for the entire implementation, including UX/OPAC design and issues that came up as a result of the data migration. (Library type: Special; collection size: small; ils satisfaction: 7)

Looking forward to the mentor program! (Library type: Public; collection size: medium; ils satisfaction: 8)

ILS

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