Statistical Report for Library.Solution
| 2022 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | 2 | 2 | 3 | 6 | 9 | 20 | 20 | 10 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 72 |
| | 1 | 3 | 3 | 4 | 11 | 15 | 25 | 10 | 8 | 7.00 | 7 |
|---|
| Print Functionality | 72 |
| | | | 5 | 5 | 5 | 14 | 27 | 16 | 8 | 7.40 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 3 | 2 | 8 | 10 | 7 | 17 | 13 | 2 | 7 | 5.56 | 6 |
|---|
| Company Satisfaction | 72 |
| 1 | 2 | 3 | 2 | 3 | 11 | 13 | 23 | 14 | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 71 |
1 | | 2 | | 1 | 8 | 7 | 11 | 19 | 22 | 9 | 7.28 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 72 |
4 | 2 | 1 | 2 | 2 | 8 | 7 | 14 | 16 | 16 | 8 | 6.53 | 7 |
|---|
| Open Source Interest | 66 |
20 | 5 | 8 | 6 | 3 | 9 | 7 | 2 | 4 | 2 | 0 | 3.06 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 75 |
9 | 12.00% |
|---|
| Considering new Interface | 75 |
3 | 4.00% |
|---|
| System Installed on time? | 75 |
0 | 0.00% |
|---|
| Average Collection size: |
| 140508 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 10 |
|---|
| School | 5 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | | 5 | 4 | | 5 | 7 | 24 | 22 | 20 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 4 | 3 | 2 | 4 | 14 | 19 | 26 | 15 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 88 |
| 1 | 3 | 4 | 2 | 2 | 5 | 16 | 34 | 21 | 8 | 7.27 | 8 |
|---|
| Electronic Functionality | 87 |
4 | 1 | 4 | 3 | 2 | 16 | 13 | 14 | 15 | 15 | 5 | 6.17 | 7 |
|---|
| Company Satisfaction | 87 |
2 | 1 | 4 | 3 | 1 | 5 | 5 | 21 | 21 | 24 | 9 | 6.99 | 8 |
|---|
| Support Satisfaction | 87 |
1 | 2 | 2 | 2 | 1 | 1 | 7 | 13 | 21 | 37 | 9 | 7.53 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 86 |
7 | 3 | 2 | 5 | 4 | 6 | 3 | 7 | 20 | 29 | 9 | 6.47 | 8 |
|---|
| Open Source Interest | 78 |
26 | 9 | 7 | 6 | 4 | 13 | 3 | 5 | 3 | 1 | 0 | 2.79 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 90 |
17 | 18.89% |
|---|
| Considering new Interface | 90 |
1 | 1.11% |
|---|
| System Installed on time? | 90 |
0 | 0.00% |
|---|
| Average Collection size: |
| 231318 |
|---|
| Type | Count |
|---|
| Public | 55 |
|---|
| Academic | 11 |
|---|
| School | 17 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 38 |
|---|
| [3] 100,001-250,000 | 31 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 56 |
| 1 | 2 | 3 | 2 | 1 | 5 | 13 | 12 | 17 | 9 | 7.09 | 8 |
|---|
| ILS Functionality | 56 |
| 2 | 3 | 3 | 1 | | 3 | 14 | 14 | 16 | 9 | 7.02 | 8 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 3 | 2 | 3 | 2 | 8 | 20 | 15 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 54 |
1 | 1 | 2 | 1 | 2 | 13 | 5 | 8 | 12 | 9 | 5 | 6.37 | 7 |
|---|
| Company Satisfaction | 55 |
1 | 1 | | 4 | 1 | 2 | 3 | 10 | 14 | 19 | 9 | 7.24 | 8 |
|---|
| Support Satisfaction | 55 |
| 3 | | 3 | 2 | 1 | 4 | 5 | 14 | 23 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 56 |
1 | 3 | 1 | 3 | 1 | 6 | 2 | 8 | 10 | 21 | 9 | 6.88 | 8 |
|---|
| Open Source Interest | 52 |
13 | 5 | 3 | 1 | 3 | 12 | 4 | 5 | 2 | 2 | 0 | 3.83 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
7 | 12.07% |
|---|
| Considering new Interface | 58 |
1 | 1.72% |
|---|
| System Installed on time? | 58 |
0 | 0.00% |
|---|
| Average Collection size: |
| 141640 |
|---|
| Type | Count |
|---|
| Public | 40 |
|---|
| Academic | 9 |
|---|
| School | 6 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| | 3 | | 1 | 4 | 8 | 27 | 10 | 12 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 65 |
1 | | | 4 | 1 | 3 | 12 | 19 | 16 | 9 | 7 | 6.85 | 7 |
|---|
| Print Functionality | 64 |
| | | 2 | 2 | 4 | 8 | 10 | 20 | 18 | 8 | 7.41 | 8 |
|---|
| Electronic Functionality | 58 |
2 | | 1 | 5 | 3 | 7 | 10 | 12 | 12 | 6 | 7 | 6.17 | 7 |
|---|
| Company Satisfaction | 65 |
| | 4 | | 3 | 2 | 6 | 14 | 20 | 16 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 63 |
| | 1 | 1 | 4 | 2 | 6 | 15 | 16 | 18 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 62 |
| | 1 | 2 | 9 | 21 | 6 | 4 | 5 | 14 | 5 | 6.11 | 5 |
|---|
| Company Loyalty | 64 |
4 | 1 | | 2 | 5 | 3 | 9 | 12 | 8 | 20 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 63 |
21 | 4 | 7 | 4 | 9 | 10 | 3 | | 2 | 3 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
11 | 16.42% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
62 | 92.54% |
|---|
| Average Collection size: |
| 215660 |
|---|
| Type | Count |
|---|
| Public | 44 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | 1 | 2 | 2 | 3 | 4 | 11 | 23 | 24 | 17 | 8 | 6.99 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 3 | 2 | 5 | 4 | 10 | 29 | 18 | 16 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 87 |
1 | 1 | 1 | 2 | 3 | 3 | 4 | 20 | 26 | 26 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 87 |
1 | 2 | 2 | 5 | 7 | 8 | 11 | 17 | 22 | 12 | 8 | 6.41 | 7 |
|---|
| Company Satisfaction | 87 |
1 | 2 | 1 | 4 | 2 | 3 | 12 | 18 | 19 | 25 | 9 | 7.06 | 8 |
|---|
| Support Satisfaction | 88 |
1 | 1 | 2 | 3 | 1 | 7 | 6 | 12 | 21 | 34 | 9 | 7.35 | 8 |
|---|
| Support Improvement | 86 |
1 | | 2 | 3 | 8 | 17 | 6 | 16 | 13 | 20 | 9 | 6.53 | 7 |
|---|
| Company Loyalty | 86 |
6 | 1 | 1 | 3 | 3 | 5 | 9 | 19 | 14 | 25 | 9 | 6.66 | 7 |
|---|
| Open Source Interest | 86 |
26 | 8 | 10 | 6 | 9 | 5 | 6 | 6 | 2 | 8 | 0 | 3.17 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 89 |
19 | 21.35% |
|---|
| Considering new Interface | 89 |
2 | 2.25% |
|---|
| System Installed on time? | 89 |
82 | 92.13% |
|---|
| Average Collection size: |
| 157721 |
|---|
| Type | Count |
|---|
| Public | 62 |
|---|
| Academic | 12 |
|---|
| School | 11 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| Library.Solution | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 115 | 6.93 |
9 | 7.44 | 3 | | 0 | | 74 | 6.74 | 11 | 7.27 | 0 | | 12 | 7.42 | 0 | |
|---|
| ILSFunctionality | 115 | 6.92 |
9 | 7.56 | 3 | | 0 | | 74 | 6.84 | 11 | 7.09 | 0 | | 12 | 7.08 | 0 | |
|---|
| PrintFunctionality | 114 | 7.18 |
9 | 7.78 | 2 | | 0 | | 74 | 6.95 | 11 | 7.73 | 0 | | 12 | 7.58 | 0 | |
|---|
| ElectronicFunctionality | 112 | 5.89 |
9 | 6.11 | 3 | | 0 | | 72 | 5.85 | 11 | 7.00 | 0 | | 11 | 5.55 | 0 | |
|---|
| SatisfactionCustomerSupport | 115 | 7.54 |
9 | 8.00 | 3 | | 0 | | 74 | 7.41 | 11 | 7.55 | 0 | | 12 | 7.92 | 0 | |
|---|
| CompanyLoyalty | 114 | 6.67 |
9 | 7.00 | 3 | | 0 | | 73 | 6.33 | 11 | 7.45 | 0 | | 12 | 7.50 | 0 | |
|---|
| 2017 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
| 1 | 5 | 2 | 10 | 7 | 14 | 18 | 27 | 31 | 9 | 6.93 | 8 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 3 | 8 | 10 | 11 | 24 | 38 | 18 | 8 | 6.92 | 7 |
|---|
| Print Functionality | 114 |
2 | 1 | 1 | 6 | 3 | 7 | 11 | 16 | 31 | 36 | 9 | 7.18 | 8 |
|---|
| Electronic Functionality | 112 |
6 | 3 | 10 | 5 | 7 | 8 | 12 | 19 | 29 | 13 | 8 | 5.89 | 7 |
|---|
| Company Satisfaction | 114 |
| 2 | 1 | 3 | 8 | 4 | 9 | 15 | 36 | 36 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 115 |
| 1 | 2 | 1 | 9 | 4 | 8 | 14 | 27 | 49 | 9 | 7.54 | 8 |
|---|
| Support Improvement | 113 |
| 2 | 5 | 2 | 7 | 24 | 13 | 15 | 23 | 22 | 5 | 6.47 | 7 |
|---|
| Company Loyalty | 114 |
7 | 2 | 3 | 3 | 7 | 10 | 7 | 15 | 22 | 38 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 115 |
44 | 12 | 14 | 3 | 13 | 9 | 8 | 6 | 1 | 5 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
29 | 25.22% |
|---|
| Considering new Interface | 115 |
11 | 9.57% |
|---|
| System Installed on time? | 115 |
108 | 93.91% |
|---|
| Average Collection size: |
| 128919 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 12 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 95 |
1 | 1 | 2 | 1 | 4 | 5 | 11 | 17 | 31 | 22 | 8 | 7.16 | 8 |
|---|
| ILS Functionality | 95 |
| | 1 | 2 | 7 | 3 | 11 | 20 | 33 | 18 | 8 | 7.19 | 8 |
|---|
| Print Functionality | 95 |
2 | 1 | | 1 | 5 | 3 | 8 | 21 | 28 | 26 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 94 |
1 | 3 | 2 | 3 | 5 | 15 | 11 | 27 | 17 | 10 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 94 |
| 2 | | 1 | 2 | 8 | 7 | 15 | 32 | 27 | 8 | 7.44 | 8 |
|---|
| Support Satisfaction | 92 |
1 | | | 2 | 3 | 6 | 8 | 14 | 19 | 39 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 93 |
1 | | | | 11 | 27 | 7 | 16 | 16 | 15 | 5 | 6.41 | 7 |
|---|
| Company Loyalty | 90 |
3 | 3 | 2 | 3 | 8 | 8 | 5 | 10 | 17 | 31 | 9 | 6.70 | 8 |
|---|
| Open Source Interest | 93 |
30 | 10 | 12 | 8 | 10 | 7 | 5 | 2 | 6 | 3 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 97 |
12 | 12.37% |
|---|
| Considering new Interface | 97 |
9 | 9.28% |
|---|
| System Installed on time? | 97 |
89 | 91.75% |
|---|
| Average Collection size: |
| 135641 |
|---|
| Type | Count |
|---|
| Public | 66 |
|---|
| Academic | 13 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 2 | 2 | 2 | 3 | 5 | 10 | 25 | 26 | 27 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 102 |
| 1 | 3 | 3 | 2 | 5 | 14 | 16 | 37 | 21 | 8 | 7.16 | 8 |
|---|
| Print Functionality | 102 |
| | 1 | 1 | 4 | 3 | 9 | 13 | 38 | 33 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 99 |
| 1 | 3 | | 6 | 13 | 8 | 24 | 26 | 18 | 8 | 6.89 | 7 |
|---|
| Company Satisfaction | 102 |
1 | 1 | 1 | 1 | 4 | 3 | 4 | 19 | 33 | 35 | 9 | 7.58 | 8 |
|---|
| Support Satisfaction | 102 |
| | 3 | 2 | 4 | 2 | 5 | 13 | 35 | 38 | 9 | 7.66 | 8 |
|---|
| Support Improvement | 99 |
3 | | 1 | 1 | 7 | 20 | 9 | 13 | 18 | 27 | 9 | 6.72 | 7 |
|---|
| Company Loyalty | 101 |
5 | 1 | 2 | 2 | 5 | 8 | 7 | 11 | 31 | 29 | 8 | 6.92 | 8 |
|---|
| Open Source Interest | 102 |
35 | 12 | 12 | 3 | 9 | 9 | 7 | 4 | 1 | 10 | 0 | 2.88 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 104 |
19 | 18.27% |
|---|
| Considering new Interface | 104 |
7 | 6.73% |
|---|
| System Installed on time? | 104 |
98 | 94.23% |
|---|
| Average Collection size: |
| 180187 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 11 |
|---|
| School | 13 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
| | 1 | 1 | 4 | 7 | 10 | 26 | 25 | 18 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 3 | 5 | 10 | 22 | 32 | 13 | 8 | 7.03 | 7 |
|---|
| Print Functionality | 91 |
| | | | 5 | 5 | 9 | 25 | 22 | 25 | 7 | 7.42 | 8 |
|---|
| Electronic Functionality | 90 |
| 1 | 3 | 6 | 4 | 3 | 20 | 19 | 24 | 10 | 8 | 6.57 | 7 |
|---|
| Company Satisfaction | 91 |
| | 2 | 1 | 3 | 4 | 8 | 21 | 26 | 26 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 91 |
| 1 | 1 | 3 | 2 | 3 | 6 | 14 | 28 | 33 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 87 |
| 1 | 1 | 1 | 5 | 21 | 5 | 15 | 20 | 18 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 90 |
2 | 2 | 1 | 1 | 6 | 6 | 5 | 12 | 23 | 32 | 9 | 7.19 | 8 |
|---|
| Open Source Interest | 90 |
33 | 17 | 13 | 1 | 11 | 4 | 6 | 2 | | 3 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
9 | 9.68% |
|---|
| Considering new Interface | 93 |
6 | 6.45% |
|---|
| System Installed on time? | 93 |
86 | 92.47% |
|---|
| Average Collection size: |
| 140836 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 11 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 69 |
1 | | 1 | 2 | 2 | 6 | 8 | 16 | 13 | 20 | 9 | 7.10 | 7 |
|---|
| ILS Functionality | 69 |
| | 2 | 1 | 4 | 7 | 8 | 11 | 23 | 13 | 8 | 7.01 | 8 |
|---|
| Print Functionality | 69 |
2 | | | 1 | 3 | 5 | 7 | 12 | 20 | 19 | 8 | 7.20 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 1 | 2 | 8 | 8 | 8 | 12 | 14 | 9 | 8 | 5.97 | 7 |
|---|
| Company Satisfaction | 69 |
| 1 | | 2 | 3 | 4 | 6 | 11 | 24 | 18 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 68 |
| 1 | | 1 | | 7 | 7 | 11 | 13 | 28 | 9 | 7.56 | 8 |
|---|
| Support Improvement | 66 |
| | 1 | 1 | 3 | 18 | 7 | 6 | 12 | 18 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 66 |
3 | 2 | 1 | 1 | | 6 | 10 | 6 | 10 | 27 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 67 |
32 | 1 | 7 | 6 | 2 | 13 | 2 | 2 | | 2 | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 70 |
10 | 14.29% |
|---|
| Considering new Interface | 70 |
3 | 4.29% |
|---|
| System Installed on time? | 70 |
69 | 98.57% |
|---|
| Average Collection size: |
| 156324 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 4 |
|---|
| School | 7 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
2 | | 1 | 5 | 1 | 5 | 8 | 17 | 34 | 33 | 8 | 7.38 | 8 |
|---|
| ILS Functionality | 105 |
2 | 1 | | 2 | 5 | 3 | 8 | 24 | 36 | 24 | 8 | 7.26 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 105 |
1 | | 1 | 1 | 5 | 4 | 9 | 10 | 33 | 41 | 9 | 7.64 | 8 |
|---|
| Support Satisfaction | 106 |
1 | 1 | 2 | | 2 | 3 | 9 | 10 | 34 | 44 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 105 |
1 | 1 | | | 2 | 26 | 8 | 17 | 17 | 33 | 9 | 7.04 | 7 |
|---|
| Company Loyalty | 106 |
10 | | 4 | 2 | 4 | 5 | 9 | 13 | 13 | 46 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 105 |
37 | 11 | 11 | 11 | 8 | 10 | 6 | | 4 | 7 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
14 | 12.73% |
|---|
| Considering new Interface | 110 |
6 | 5.45% |
|---|
| System Installed on time? | 110 |
103 | 93.64% |
|---|
| Average Collection size: |
| 162637 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
| | 2 | 3 | 3 | 5 | 12 | 33 | 31 | 41 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 128 |
| | | 3 | 4 | 9 | 11 | 31 | 46 | 24 | 8 | 7.32 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 130 |
| 1 | 1 | 1 | 2 | 10 | 11 | 24 | 34 | 46 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 130 |
| | 2 | 4 | 3 | 8 | 11 | 20 | 34 | 48 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 129 |
3 | | 2 | 3 | 8 | 22 | 9 | 21 | 24 | 37 | 9 | 6.83 | 7 |
|---|
| Company Loyalty | 129 |
5 | 4 | 4 | 4 | 3 | 9 | 7 | 12 | 25 | 56 | 9 | 7.06 | 8 |
|---|
| Open Source Interest | 128 |
37 | 11 | 20 | 12 | 10 | 11 | 10 | 8 | 2 | 7 | 0 | 2.95 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 132 |
20 | 15.15% |
|---|
| Considering new Interface | 132 |
7 | 5.30% |
|---|
| System Installed on time? | 132 |
127 | 96.21% |
|---|
| Average Collection size: |
| 135321 |
|---|
| Type | Count |
|---|
| Public | 100 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 70 |
|---|
| [3] 100,001-250,000 | 40 |
|---|
| [4] 250,001-1,000,000 | 14 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 103 |
| | 1 | 7 | 6 | 6 | 7 | 21 | 31 | 24 | 8 | 7.09 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 102 |
| 1 | 4 | 1 | 4 | 9 | 4 | 21 | 29 | 29 | 8 | 7.23 | 8 |
|---|
| Support Satisfaction | 103 |
| 2 | 2 | 2 | 7 | 2 | 11 | 18 | 19 | 40 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 100 |
4 | 1 | 5 | 3 | 4 | 24 | 10 | 11 | 22 | 16 | 5 | 6.13 | 6 |
|---|
| Company Loyalty | 103 |
6 | 3 | 8 | 1 | 1 | 7 | 3 | 12 | 16 | 46 | 9 | 6.84 | 8 |
|---|
| Open Source Interest | 102 |
34 | 9 | 15 | 10 | 3 | 14 | 4 | 4 | 1 | 8 | 0 | 2.77 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 105 |
15 | 14.29% |
|---|
| Considering new Interface | 105 |
8 | 7.62% |
|---|
| System Installed on time? | 105 |
93 | 88.57% |
|---|
| Average Collection size: |
| 99085 |
|---|
| Type | Count |
|---|
| Public | 80 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| 1 | 2 | 4 | 3 | 6 | 4 | 45 | 26 | 19 | 7 | 7.06 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
| 1 | 2 | 6 | 4 | 2 | 7 | 25 | 33 | 30 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 110 |
1 | 1 | 4 | 3 | 1 | 5 | 12 | 20 | 31 | 32 | 9 | 7.23 | 8 |
|---|
| Support Improvement | 104 |
3 | 2 | 2 | 3 | 6 | 26 | 6 | 19 | 20 | 17 | 5 | 6.26 | 7 |
|---|
| Company Loyalty | 109 |
4 | 3 | 6 | 1 | 1 | 12 | 4 | 15 | 22 | 41 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 110 |
24 | 17 | 11 | 7 | 9 | 16 | 9 | 8 | 4 | 5 | 0 | 3.30 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
10 | 8.70% |
|---|
| Considering new Interface | 115 |
10 | 8.70% |
|---|
| System Installed on time? | 115 |
97 | 84.35% |
|---|
| 2008 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
| | | | 3 | 2 | 4 | 6 | 7 | 8 | 9 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 30 |
| | | | 2 | 5 | 1 | 3 | 11 | 8 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 29 |
1 | | | | 2 | 1 | 3 | 8 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 30 |
| | 1 | | 1 | 4 | 2 | 3 | 5 | 14 | 9 | 7.50 | 8 |
|---|
| Open Source Interest | 30 |
7 | 5 | 4 | | 3 | 5 | 3 | 2 | 1 | | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
1 | 3.33% |
|---|
| Considering new Interface | 30 |
3 | 10.00% |
|---|
| System Installed on time? | 30 |
30 | 100.00% |
|---|
| 2007 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| | 1 | 1 | | 4 | 4 | 15 | 12 | 8 | 7 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 66 |
1 | | 1 | | 6 | 6 | 3 | 16 | 18 | 15 | 8 | 7.05 | 8 |
|---|
| Support Satisfaction | 66 |
1 | 1 | 1 | 2 | 2 | 8 | 4 | 16 | 15 | 16 | 7 | 6.92 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 65 |
2 | 3 | 2 | 2 | 1 | 5 | 6 | 7 | 20 | 17 | 8 | 6.77 | 8 |
|---|
| Open Source Interest | 64 |
13 | 9 | 10 | 5 | 6 | 12 | 2 | 4 | 3 | | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
8 | 12.12% |
|---|
| Considering new Interface | 66 |
6 | 9.09% |
|---|
| System Installed on time? | 66 |
1 | 1.52% |
|---|
2022 : gen: 6.89 company 7.00 loyalty 6.53 support 7.28
2021 : gen: 6.97 company 6.99 loyalty 6.47 support 7.53
2020 : gen: 7.09 company 7.24 loyalty 6.88 support 7.33
2019 : gen: 7.00 company 7.20 loyalty 6.63 support 7.33
2018 : gen: 6.99 company 7.06 loyalty 6.66 support 7.35
2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54
2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58
2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66
2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58
2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56
2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74
2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52
2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32
2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23
2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07
2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92
Comments (survey2017)
Having TLC means not having to have a systems librarian. They hold our hands when we need it.
(Library type: Academic; collection size: medium; ils satisfaction: 9)
while we are very happy with TLC, change in management may at some point consider open-source.
(Library type: Public; collection size: medium; ils satisfaction: 9)
wish our ILS responded quicker to suggestions/changes that our libraries want implemented. I understand it's not easy to enact these changes,but oftentimes the suggestions/changes would effect our work in a positive way and provide for easier tasks.
(Library type: Public; collection size: medium; ils satisfaction: 6)
The lack of catalog speed with KOHA is a drawback at this time.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Although the ILS had many features that our old ILS did not, the new ILS is still lacking in some areas. We would have liked demos of all the products that gave us bids.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Due to high cost of TLC and budget constraints, we are migrating to the State of Pennsylvania unified system (SPARK). This is not yet public information.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We were considering moving to Verso, but we felt like it would have been a huge step backwards and so we are not looking at this time.
(Library type: Public; collection size: small; ils satisfaction: 7)
As part of a consortium which encompasses libraries of all types and sizes, we are often at the mercy of others in the system. We feel that our current ILS does not meet our library's needs but we are also committed to our consortium. We are hoping that when we put out an RFP this winter, we will find a system that better meets our needs at a cost the smaller libraries in our system can afford. We would like a
(Library type: Public; collection size: medium; ils satisfaction: 3)
TLC is surpassing their usual excellent level of customer support in 2017.
(Library type: School; collection size: large; ils satisfaction: 9)
Considering migrating to new ILS System due to increase in cost each year
(Library type: Public; collection size: small; ils satisfaction: 9)
E-books and E-audio: additional 24,494
(Library type: Public; collection size: small; ils satisfaction: 4)
I do not know if our most recent ILS implementation was on schedule.
(Library type: Public; collection size: small; ils satisfaction: 6)
The [...] will post an RFP in 2018 for a new ILS System and Discovery option. In our new library building, planned for completion in 2019, we will implement an automated storage and retrieval system and our ILS must interface with the system. Our current vendor doesn't offer that capability and doesn't have plans to develop an interface.
We're close to full implementation of WorldCat Discovery, but haven't been satisfied with OCLC support in implementation and there are still parts of our collection that aren't discoverable. We will decide whether or not to keep WC Discovery or migrate to another system based on RFP responses and solutions offered.
(Library type: State; collection size: large; ils satisfaction: 4)
We need to use the ILS better to manage our electronic resources. It does a great job with those that we are using with it, but we have made a number of changes recently and due to staffing shortages, have not yet "caught up" integrating our ILS and our eresources.
(Library type: Academic; collection size: small; ils satisfaction: 9)
We have been considering a move to OCLC because it helps us move to a larger user community that offers the possibility of providing the ILS using a SaaS model.
(Library type: Academic; collection size: small; ils satisfaction: 8)
TLC is too complex for us. We have recently lost our main TLC trained person to retirement and find it difficult with new personnel to get the information we feel we need. The two we are considering are more intuitive. Also, we can add branches to the ILS much affordably.
(Library type: Public; collection size: medium; ils satisfaction: 3)
We changed last year from client server software to a hosted solution with TLS. The transition was very smooth.
(Library type: Public; collection size: small; ils satisfaction: 9)
We recently upgraded to the latest version of Library.Solution, 5.0
(Library type: School; collection size: medium; ils satisfaction: 9)
The Library Corporation remains at the front of support and excellent customer service. In a day and age where it is simpler to offload customer service to a phone tree to manage the incoming calls, with The Library Corp, you always get a person on the phone when you call and that makes a big difference. And if the person can't answer the question right away then they will find someone who can.
(Library type: Public; collection size: medium; ils satisfaction: 8)
I find that this ILS does an okay job, but after years with a better system I still experience a lot of frustration. For example, trying to run a report is fine if the the report you want to run is one they've already created, but if you want something specific, that they have yet to think of, then you're out of luck. I like being able to build my own searches and manipulating the data to do what I want. I'm also still waiting for the updated cataloging module, which was released in July but which I've heard nothing about. I think it boils down to this--there's a lot of rigidity to this ILS which is probably great for folks who don't have a lot of experience with an ILS, or a systems librarian, but which doesn't make me happy. Their customer service is amazing, but I am actively looking for a new ILS that give me the flexibility I need.
(Library type: Public; collection size: small; ils satisfaction: 5)
This product is not particularly user-friendly.
(Library type: Public; collection size: small; ils satisfaction: 5)
I was disappointed in our ILS vendor's decision to move to a new cataloging program that adds time and steps to the cataloging process, is not RDA compliant, does not allow catalogers to edit in MARC, and forces you into consolidated authorities.
(Library type: Public; collection size: medium; ils satisfaction: 2)
Incredible customer service.
(Library type: School; collection size: large; ils satisfaction: 9)
We have been quite satisfied with TLC, our current ILS vendor for the 15 years we have worked with them. For a few years they have been moving everything away from client-based to web-based. The latest piece to make the transition is cataloging. Our cataloger is very proactive and lets her voice be heard and she has a very dim view of the new cataloging program. Generally we think it is time after 15 years to take a serious look at what is out there in the market. But this new cataloging program has tipped the scales. We will not be upgrading anymore (because we will end up getting the new program) and we are in a search mode for a new ILS. We lean heavily toward Koha-ByWater Solutions in part because it is open source but also because of the outstanding support from ByWater Solutions. Ten or even five years ago we would not have said this. We hope to have a new ILS in place early in 2019, i.e. in the FY18-19.
(Library type: Public; collection size: medium; ils satisfaction: 4)
I'm a first-time director, so questions about how my perceptions of TLC changed from year to year, I don't know. I actually used TLC in the last two libraries I was in as well, so that worked out well for me. I'm pleased with TLC and see no reason to change it up at this point in time.
(Library type: Public; collection size: small; ils satisfaction: 9)
We are very satisfied with TLC
(Library type: Public; collection size: medium; ils satisfaction: 8)
I have 21 years of experience as a school librarian, but this is only my second year at Bethlehem. I have used Follett most of my career. Using TLC Solutions at BASD the last two years have been very frustrating. It's not user friendly for cataloging or inventory purposes. The steps are too long to complete transactions, during a busy day. I prefer the ease and quick actions of Follett and I look forward to our conversion to Follett next year. Follett is also showcasing new online interfacing for the students.
(Library type: School; collection size: small; ils satisfaction: 1)
We would love the Discovery feature, but our budget has been cut.
(Library type: Academic; collection size: small; ils satisfaction: 5)
The Cooperative moved to a hosted solution with TLC in September, keeping all of the same functionality. It was pretty seamless and all is working well.
(Library type: Public; collection size: small; ils satisfaction: 7)
Considering jumping directly from ILS to Library Platform, instead of a separate discovery layer/system. Don't project making this move until fiscal 2019/20 ... at the earliest.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Customer support is simply out of this world. In fact, it is one of the main reasons we love TLC.
(Library type: Public; collection size: medium; ils satisfaction: 8)
The company is overall very responsive to customer requests. The customer support group is usually pretty good, but sometimes I think they fail to completely read the support requests and either don't answer the question, or answer a question other than what has been asked so it may take a few iterations before they understand the real issue.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Great customer support, simple user interface, complicated back end.
(Library type: School; collection size: small; ils satisfaction: 7)
Our ILS does not really offer electronic resource management. What it does offer, we don't use, preferring our Discovery tool for the way our students work.
(Library type: School; collection size: medium; ils satisfaction: 9)