Statistical Report for Spydus
| 2022 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
| | | 1 | | 2 | 1 | 5 | 9 | | 8 | 7.00 | 8 |
|---|
| ILS Functionality | 18 |
| | 1 | | | | 3 | 6 | 8 | | 8 | 7.00 | 7 |
|---|
| Print Functionality | 18 |
| | | | | | 3 | 4 | 8 | 3 | 8 | 7.61 | 8 |
|---|
| Electronic Functionality | 18 |
1 | 1 | | | 2 | 1 | 5 | 6 | 2 | | 7 | 5.67 | 6 |
|---|
| Company Satisfaction | 17 |
| | 1 | 1 | | 1 | 1 | 8 | 4 | 1 | 7 | 6.65 | 7 |
|---|
| Support Satisfaction | 18 |
1 | | 1 | | | 5 | 3 | 4 | 4 | | 5 | 5.83 | 6 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 17 |
| | | 3 | | 1 | | 3 | 8 | 2 | 8 | 6.88 | 8 |
|---|
| Open Source Interest | 17 |
7 | 1 | 2 | 1 | | 2 | 1 | 3 | | | 0 | 2.65 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 18 |
2 | 11.11% |
|---|
| Considering new Interface | 18 |
1 | 5.56% |
|---|
| System Installed on time? | 18 |
0 | 0.00% |
|---|
| Average Collection size: |
| 222159 |
|---|
| Type | Count |
|---|
| Public | 16 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 26 |
| | | | | 2 | 2 | 8 | 11 | 3 | 8 | 7.42 | 8 |
|---|
| ILS Functionality | 26 |
| | | | | 2 | 3 | 8 | 9 | 4 | 8 | 7.38 | 8 |
|---|
| Print Functionality | 26 |
| | | | | | 1 | 4 | 12 | 9 | 8 | 8.12 | 8 |
|---|
| Electronic Functionality | 24 |
| | | | 3 | 2 | 6 | 9 | 2 | 2 | 7 | 6.46 | 7 |
|---|
| Company Satisfaction | 25 |
| | | 1 | | 3 | 4 | 7 | 8 | 2 | 8 | 6.92 | 7 |
|---|
| Support Satisfaction | 26 |
| | | 1 | 5 | 3 | 3 | 10 | 3 | 1 | 7 | 6.12 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 25 |
| | | 1 | 2 | | 5 | 5 | 8 | 4 | 8 | 7.04 | 7 |
|---|
| Open Source Interest | 24 |
11 | 4 | 2 | 1 | 1 | 3 | 2 | | | | 0 | 1.75 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 26 |
4 | 15.38% |
|---|
| Considering new Interface | 26 |
0 | 0.00% |
|---|
| System Installed on time? | 26 |
0 | 0.00% |
|---|
| Average Collection size: |
| 299136 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | | | 3 | 15 | 5 | 1 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 24 |
| | | | 1 | 2 | 1 | 12 | 7 | 1 | 7 | 7.04 | 7 |
|---|
| Print Functionality | 24 |
| | | | | | 1 | 5 | 16 | 2 | 8 | 7.79 | 8 |
|---|
| Electronic Functionality | 24 |
1 | | 1 | 2 | 1 | 2 | 4 | 7 | 5 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 24 |
| | | 1 | 1 | | 4 | 11 | 5 | 2 | 7 | 6.92 | 7 |
|---|
| Support Satisfaction | 22 |
| | | | 3 | 1 | 5 | 6 | 6 | 1 | 7 | 6.64 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 24 |
| 1 | | | 1 | 2 | 3 | 10 | 4 | 3 | 7 | 6.75 | 7 |
|---|
| Open Source Interest | 22 |
8 | 1 | 2 | 1 | 1 | 6 | 1 | 1 | 1 | | 0 | 2.86 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
3 | 12.00% |
|---|
| Considering new Interface | 25 |
1 | 4.00% |
|---|
| System Installed on time? | 25 |
0 | 0.00% |
|---|
| Average Collection size: |
| 337447 |
|---|
| Type | Count |
|---|
| Public | 23 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
| | | 1 | 1 | 1 | 6 | 10 | 4 | 2 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 25 |
| | | | 1 | 2 | 8 | 6 | 8 | | 6 | 6.72 | 7 |
|---|
| Print Functionality | 25 |
| | | 1 | | 1 | 3 | 5 | 13 | 2 | 8 | 7.32 | 8 |
|---|
| Electronic Functionality | 24 |
| | 1 | 1 | | 3 | 8 | 7 | 4 | | 6 | 6.21 | 6 |
|---|
| Company Satisfaction | 25 |
1 | | | 2 | | 1 | 4 | 9 | 6 | 2 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 25 |
| 1 | 1 | 1 | | 3 | 8 | 8 | 1 | 2 | 6 | 6.04 | 6 |
|---|
| Support Improvement | 25 |
| | | 1 | 4 | 8 | 4 | 7 | 1 | | 5 | 5.60 | 5 |
|---|
| Company Loyalty | 24 |
| | 2 | 1 | 2 | 1 | 4 | 4 | 6 | 4 | 8 | 6.50 | 7 |
|---|
| Open Source Interest | 25 |
8 | 2 | 5 | 1 | 3 | 3 | 2 | | | 1 | 0 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
2 | 8.00% |
|---|
| Considering new Interface | 25 |
1 | 4.00% |
|---|
| System Installed on time? | 25 |
22 | 88.00% |
|---|
| Average Collection size: |
| 304794 |
|---|
| Type | Count |
|---|
| Public | 21 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| | | | 3 | 6 | 13 | 17 | 11 | 4 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 54 |
| | | 1 | 3 | 3 | 14 | 18 | 13 | 2 | 7 | 6.70 | 7 |
|---|
| Print Functionality | 54 |
3 | | | | 2 | 3 | 3 | 16 | 20 | 7 | 8 | 6.96 | 8 |
|---|
| Electronic Functionality | 53 |
1 | 2 | 2 | 4 | 5 | 11 | 6 | 14 | 8 | | 7 | 5.49 | 6 |
|---|
| Company Satisfaction | 54 |
| 1 | 1 | 1 | 5 | 12 | 7 | 15 | 10 | 2 | 7 | 6.13 | 7 |
|---|
| Support Satisfaction | 54 |
| 1 | 1 | 4 | 6 | 8 | 7 | 18 | 8 | 1 | 7 | 5.93 | 7 |
|---|
| Support Improvement | 53 |
| | 1 | 3 | 11 | 18 | 8 | 6 | 4 | 2 | 5 | 5.38 | 5 |
|---|
| Company Loyalty | 53 |
2 | | 1 | 3 | 3 | 7 | 7 | 11 | 14 | 5 | 8 | 6.30 | 7 |
|---|
| Open Source Interest | 53 |
16 | 11 | 8 | 2 | 6 | 6 | 3 | | 1 | | 0 | 2.13 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
7 | 12.96% |
|---|
| Considering new Interface | 54 |
5 | 9.26% |
|---|
| System Installed on time? | 54 |
47 | 87.04% |
|---|
| Average Collection size: |
| 212893 |
|---|
| Type | Count |
|---|
| Public | 46 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 25 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| Spydus | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 34 | 7.00 |
1 | | 0 | | 0 | | 14 | 7.36 | 12 | 6.42 | 1 | | 1 | | 0 | |
|---|
| ILSFunctionality | 33 | 6.70 |
1 | | 0 | | 0 | | 13 | 6.92 | 12 | 6.58 | 1 | | 1 | | 0 | |
|---|
| PrintFunctionality | 34 | 7.26 |
1 | | 0 | | 0 | | 14 | 7.50 | 12 | 7.17 | 1 | | 1 | | 0 | |
|---|
| ElectronicFunctionality | 34 | 5.85 |
1 | | 0 | | 0 | | 14 | 6.43 | 12 | 5.17 | 1 | | 1 | | 0 | |
|---|
| SatisfactionCustomerSupport | 34 | 6.35 |
1 | | 0 | | 0 | | 14 | 6.86 | 12 | 5.50 | 1 | | 1 | | 0 | |
|---|
| CompanyLoyalty | 33 | 6.91 |
1 | | 0 | | 0 | | 14 | 7.29 | 12 | 6.50 | 0 | | 1 | | 0 | |
|---|
| 2017 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 34 |
| | | 1 | | 1 | 6 | 15 | 10 | 1 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 33 |
| | | | 2 | 1 | 11 | 10 | 9 | | 6 | 6.70 | 7 |
|---|
| Print Functionality | 34 |
| | | | 1 | 1 | 3 | 14 | 13 | 2 | 7 | 7.26 | 7 |
|---|
| Electronic Functionality | 34 |
| | 1 | 3 | 2 | 9 | 4 | 9 | 6 | | 5 | 5.85 | 6 |
|---|
| Company Satisfaction | 34 |
| 1 | 1 | | | 4 | 6 | 11 | 9 | 2 | 7 | 6.65 | 7 |
|---|
| Support Satisfaction | 34 |
| 1 | 1 | | 1 | 4 | 11 | 7 | 7 | 2 | 6 | 6.35 | 6 |
|---|
| Support Improvement | 34 |
| 2 | | 3 | 1 | 3 | 9 | 10 | 2 | 4 | 7 | 6.06 | 6 |
|---|
| Company Loyalty | 33 |
1 | | | | 2 | 2 | 6 | 10 | 4 | 8 | 7 | 6.91 | 7 |
|---|
| Open Source Interest | 34 |
13 | 5 | 4 | 2 | 3 | 1 | 3 | 1 | 2 | | 0 | 2.26 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 34 |
2 | 5.88% |
|---|
| Considering new Interface | 34 |
5 | 14.71% |
|---|
| System Installed on time? | 34 |
32 | 94.12% |
|---|
| Average Collection size: |
| 210246 |
|---|
| Type | Count |
|---|
| Public | 28 |
|---|
| Academic | 2 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
1 | 1 | | | 2 | 2 | 8 | 16 | 11 | 4 | 7 | 6.73 | 7 |
|---|
| ILS Functionality | 45 |
| 1 | | 1 | 2 | 3 | 5 | 14 | 14 | 5 | 7 | 6.93 | 7 |
|---|
| Print Functionality | 43 |
1 | 1 | | 1 | | 4 | 6 | 8 | 15 | 7 | 8 | 6.95 | 8 |
|---|
| Electronic Functionality | 45 |
2 | | 5 | 3 | 4 | 8 | 10 | 7 | 5 | 1 | 6 | 5.18 | 6 |
|---|
| Company Satisfaction | 45 |
1 | 1 | | 2 | 2 | 4 | 5 | 13 | 12 | 5 | 7 | 6.60 | 7 |
|---|
| Support Satisfaction | 44 |
1 | | 1 | 3 | 1 | 4 | 4 | 18 | 9 | 3 | 7 | 6.45 | 7 |
|---|
| Support Improvement | 45 |
| 1 | 2 | | 7 | 12 | 11 | 5 | 5 | 2 | 5 | 5.60 | 6 |
|---|
| Company Loyalty | 43 |
1 | | 1 | 2 | 1 | 2 | 5 | 6 | 13 | 12 | 8 | 7.12 | 8 |
|---|
| Open Source Interest | 44 |
18 | 6 | 9 | 3 | 4 | | 2 | 1 | 1 | | 0 | 1.73 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 45 |
3 | 6.67% |
|---|
| Considering new Interface | 45 |
3 | 6.67% |
|---|
| System Installed on time? | 45 |
42 | 93.33% |
|---|
| Average Collection size: |
| 203571 |
|---|
| Type | Count |
|---|
| Public | 37 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 41 |
| | | | 1 | 4 | 6 | 13 | 15 | 2 | 8 | 7.05 | 7 |
|---|
| ILS Functionality | 41 |
| | | | 1 | 4 | 7 | 13 | 14 | 2 | 8 | 7.00 | 7 |
|---|
| Print Functionality | 39 |
1 | | 1 | | 1 | 1 | 4 | 11 | 15 | 5 | 8 | 7.10 | 8 |
|---|
| Electronic Functionality | 39 |
2 | 1 | 3 | 1 | 2 | 6 | 9 | 8 | 7 | | 6 | 5.49 | 6 |
|---|
| Company Satisfaction | 40 |
| | 1 | 1 | 1 | 4 | 5 | 12 | 12 | 4 | 7 | 6.88 | 7 |
|---|
| Support Satisfaction | 40 |
| | | 1 | 2 | 3 | 7 | 12 | 12 | 3 | 7 | 6.88 | 7 |
|---|
| Support Improvement | 39 |
| | 1 | | 5 | 8 | 3 | 10 | 7 | 5 | 7 | 6.44 | 7 |
|---|
| Company Loyalty | 38 |
2 | | | 1 | 1 | 4 | 4 | 10 | 9 | 7 | 7 | 6.74 | 7 |
|---|
| Open Source Interest | 38 |
13 | 9 | 8 | 5 | 2 | 1 | | | | | 0 | 1.39 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 41 |
3 | 7.32% |
|---|
| Considering new Interface | 41 |
1 | 2.44% |
|---|
| System Installed on time? | 41 |
36 | 87.80% |
|---|
| Average Collection size: |
| 225067 |
|---|
| Type | Count |
|---|
| Public | 35 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 40 |
| | | 1 | 1 | 1 | 3 | 17 | 15 | 2 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 40 |
| | | 1 | 1 | 1 | 7 | 14 | 16 | | 8 | 7.00 | 7 |
|---|
| Print Functionality | 39 |
1 | | | | | 1 | 3 | 10 | 21 | 3 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 40 |
| 1 | 3 | 3 | 3 | 6 | 10 | 11 | 3 | | 7 | 5.47 | 6 |
|---|
| Company Satisfaction | 40 |
| | | 2 | | 4 | 5 | 18 | 10 | 1 | 7 | 6.78 | 7 |
|---|
| Support Satisfaction | 40 |
| | 2 | | 1 | | 7 | 22 | 8 | | 7 | 6.70 | 7 |
|---|
| Support Improvement | 39 |
| | | 1 | 3 | 8 | 5 | 9 | 9 | 4 | 7 | 6.56 | 7 |
|---|
| Company Loyalty | 40 |
| | 3 | | 2 | 2 | 2 | 8 | 12 | 11 | 8 | 7.17 | 8 |
|---|
| Open Source Interest | 40 |
18 | 9 | 6 | 2 | 4 | 1 | | | | | 0 | 1.20 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
4 | 10.00% |
|---|
| Considering new Interface | 40 |
1 | 2.50% |
|---|
| System Installed on time? | 40 |
39 | 97.50% |
|---|
| Average Collection size: |
| 209037 |
|---|
| Type | Count |
|---|
| Public | 35 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| | | | | 2 | 2 | 10 | 3 | 2 | 7 | 7.05 | 7 |
|---|
| ILS Functionality | 19 |
| | | | | 2 | 4 | 5 | 7 | 1 | 8 | 7.05 | 7 |
|---|
| Print Functionality | 19 |
| | | | | | 4 | 4 | 10 | 1 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 18 |
| | 1 | 1 | 1 | 5 | 3 | 5 | 1 | 1 | 5 | 5.78 | 6 |
|---|
| Company Satisfaction | 19 |
| | | | 2 | | 5 | 5 | 6 | 1 | 8 | 6.84 | 7 |
|---|
| Support Satisfaction | 19 |
| | | | 3 | | 4 | 6 | 5 | 1 | 7 | 6.68 | 7 |
|---|
| Support Improvement | 19 |
| | | 1 | 1 | 3 | 3 | 6 | 3 | 2 | 7 | 6.53 | 7 |
|---|
| Company Loyalty | 19 |
1 | 1 | | 1 | 1 | 2 | 1 | 4 | 3 | 5 | 9 | 6.37 | 7 |
|---|
| Open Source Interest | 18 |
8 | 3 | 2 | | 2 | 1 | 1 | | | 1 | 0 | 1.94 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
3 | 15.00% |
|---|
| Considering new Interface | 20 |
4 | 20.00% |
|---|
| System Installed on time? | 20 |
17 | 85.00% |
|---|
| Average Collection size: |
| 166778 |
|---|
| Type | Count |
|---|
| Public | 15 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 36 |
| | | 2 | 1 | | 2 | 21 | 9 | 1 | 7 | 6.94 | 7 |
|---|
| ILS Functionality | 35 |
| | | 2 | 1 | | 4 | 16 | 11 | 1 | 7 | 6.94 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 36 |
1 | | 1 | | 1 | 1 | 3 | 20 | 8 | 1 | 7 | 6.72 | 7 |
|---|
| Support Satisfaction | 36 |
1 | | 2 | | | 1 | 6 | 17 | 7 | 2 | 7 | 6.61 | 7 |
|---|
| Support Improvement | 34 |
1 | | 2 | | 4 | 5 | 14 | 3 | 5 | | 6 | 5.59 | 6 |
|---|
| Company Loyalty | 36 |
2 | 1 | | | | 4 | 1 | 7 | 9 | 12 | 9 | 7.11 | 8 |
|---|
| Open Source Interest | 36 |
17 | 9 | 7 | 1 | 1 | 1 | | | | | 0 | 0.97 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 38 |
6 | 15.79% |
|---|
| Considering new Interface | 38 |
6 | 15.79% |
|---|
| System Installed on time? | 38 |
36 | 94.74% |
|---|
| Average Collection size: |
| 129848 |
|---|
| Type | Count |
|---|
| Public | 33 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
| | | | | 1 | 6 | 8 | 6 | | 7 | 6.90 | 7 |
|---|
| ILS Functionality | 21 |
| | | | 1 | 3 | 4 | 7 | 5 | 1 | 7 | 6.71 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
| | | | 1 | 2 | 7 | 7 | 4 | | 6 | 6.52 | 7 |
|---|
| Support Satisfaction | 21 |
| | | | 1 | 1 | 7 | 7 | 5 | | 6 | 6.67 | 7 |
|---|
| Support Improvement | 20 |
| | | | 3 | 10 | 2 | 4 | 1 | | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 21 |
| | | | 1 | 1 | 4 | 8 | 5 | 2 | 7 | 7.00 | 7 |
|---|
| Open Source Interest | 21 |
7 | 4 | 2 | 2 | 1 | 3 | 1 | | 1 | | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
2 | 9.09% |
|---|
| Considering new Interface | 22 |
6 | 27.27% |
|---|
| System Installed on time? | 22 |
21 | 95.45% |
|---|
| Average Collection size: |
| 200666 |
|---|
| Type | Count |
|---|
| Public | 18 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| | | | 1 | 1 | 3 | 4 | 5 | 9 | 9 | 7.65 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 23 |
| | | 1 | | 1 | 5 | 2 | 4 | 10 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 23 |
| | 1 | | | 2 | 3 | 4 | 4 | 9 | 9 | 7.43 | 8 |
|---|
| Support Improvement | 23 |
| | | 1 | 2 | 1 | 4 | 3 | 3 | 9 | 9 | 7.22 | 8 |
|---|
| Company Loyalty | 23 |
| 1 | | | | 1 | 2 | 4 | 4 | 11 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 23 |
12 | 3 | 2 | 3 | 2 | | 1 | | | | 0 | 1.30 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 23 |
0 | 0.00% |
|---|
| Considering new Interface | 23 |
3 | 13.04% |
|---|
| System Installed on time? | 23 |
22 | 95.65% |
|---|
| Average Collection size: |
| 120296 |
|---|
| Type | Count |
|---|
| Public | 22 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| 1 | 1 | 1 | 1 | | 4 | 7 | 6 | 1 | 7 | 6.36 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 22 |
| 1 | | 1 | | 3 | 4 | 8 | 5 | | 7 | 6.32 | 7 |
|---|
| Support Satisfaction | 22 |
| 1 | 1 | 3 | 1 | 2 | 3 | 5 | 5 | 1 | 7 | 5.82 | 7 |
|---|
| Support Improvement | 21 |
| | 1 | | 3 | 6 | 1 | 4 | 3 | 3 | 5 | 6.14 | 6 |
|---|
| Company Loyalty | 21 |
2 | | 2 | | | 2 | 2 | 4 | 4 | 5 | 9 | 6.24 | 7 |
|---|
| Open Source Interest | 22 |
9 | 3 | 6 | 2 | | 1 | | 1 | | | 0 | 1.50 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
3 | 13.64% |
|---|
| Considering new Interface | 22 |
5 | 22.73% |
|---|
| System Installed on time? | 22 |
19 | 86.36% |
|---|
| 2008 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
| | | | 1 | | | 2 | 6 | 2 | 8 | 7.64 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 11 |
| | | | 1 | | | 6 | 2 | 2 | 7 | 7.27 | 7 |
|---|
| Support Satisfaction | 10 |
| | | 1 | | | 2 | 3 | 4 | | 8 | 6.80 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 11 |
1 | 1 | | | | 1 | 1 | 1 | 3 | 3 | 8 | 6.36 | 8 |
|---|
| Open Source Interest | 11 |
7 | 1 | 1 | 2 | | | | | | | 0 | 0.82 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 11 |
0 | 0.00% |
|---|
| Considering new Interface | 11 |
1 | 9.09% |
|---|
| System Installed on time? | 11 |
11 | 100.00% |
|---|
| 2 Responses for Spydus in 2007 |
2022 : gen: 7.00 company 6.65 loyalty 6.88 support 5.83
2021 : gen: 7.42 company 6.92 loyalty 7.04 support 6.12
2020 : gen: 7.17 company 6.92 loyalty 6.75 support 6.64
2019 : gen: 6.72 company 6.56 loyalty 6.50 support 6.04
2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93
2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35
2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45
2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88
2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70
2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68
2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61
2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67
2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43
2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82
2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80
Comments (survey2017)
the larger the vendor the less flexible they seem to be in responding to design options
(Library type: Public; collection size: medium; ils satisfaction: 6)
Civica's renewed commitment to development of core product and customer support is refreshing. They were fully supportive of a due diligence exercise, which resulted in us re-signing with them. Civica's product roadmap is ambitious, and it is exciting to see where they are planning to take the product. They are adding more and more integration to popular eResources (Zinio, Overdrive).
(Library type: Public; collection size: medium; ils satisfaction: 7)
Generally happy with the product and the supplier. Sometimes developments are delayed but no more than with any other vendor
(Library type: Public; collection size: medium; ils satisfaction: 8)
The product improves each year, however, the speed of the web based clients are an issue that need to be looked at. The vendors do seem to genuinely wish to improve the product in the direction the libraries believe it should be headed.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Civica merged Education and Library service together and we ended up with a sales rep with no experience in libraries who had no idea what he was talking about. Quality of response to service requests is very poor.
(Library type: Public; collection size: medium; ils satisfaction: 5)
Generally they are quite good. There has been a lot of libraries changing to new ILS and this may effect response times. We felt they promised more than what they could delivery for how our consortia works or didn't understand how we worked.
(Library type: Public; collection size: small; ils satisfaction: 7)
Has been commented at user group meetings that with the influx of Western Australian Spydus customers that response times to help desk queries has increased.
Overall happy with the functionality of the system, though the features Civica are working on (redesigned Bootstrap catalogue, integration of LMS with events, rostering functions) will make it far more attractive to customers in the future.
(Library type: Public; collection size: small; ils satisfaction: 7)