Statistical Report for Apollo
| 2022 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
| | | | | | 2 | 12 | 22 | 52 | 9 | 8.41 | 9 |
|---|
| ILS Functionality | 89 |
| | | | | 1 | 3 | 12 | 23 | 50 | 9 | 8.33 | 9 |
|---|
| Print Functionality | 88 |
| | | | | | 4 | 6 | 26 | 52 | 9 | 8.43 | 9 |
|---|
| Electronic Functionality | 85 |
3 | | | | | 3 | 6 | 14 | 15 | 44 | 9 | 7.82 | 9 |
|---|
| Company Satisfaction | 89 |
| | | | | 1 | 2 | 10 | 19 | 57 | 9 | 8.45 | 9 |
|---|
| Support Satisfaction | 86 |
| | 1 | | | 1 | 1 | 7 | 17 | 59 | 9 | 8.48 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 89 |
| | | | | 5 | 3 | 9 | 13 | 59 | 9 | 8.33 | 9 |
|---|
| Open Source Interest | 84 |
34 | 5 | 6 | 4 | 4 | 18 | 2 | 5 | 2 | 2 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 91 |
2 | 2.20% |
|---|
| Considering new Interface | 91 |
0 | 0.00% |
|---|
| System Installed on time? | 91 |
0 | 0.00% |
|---|
| Average Collection size: |
| 39328 |
|---|
| Type | Count |
|---|
| Public | 87 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 69 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 107 |
| | | 1 | | | | 7 | 28 | 71 | 9 | 8.55 | 9 |
|---|
| ILS Functionality | 107 |
| | | 1 | | | 3 | 5 | 40 | 58 | 9 | 8.39 | 9 |
|---|
| Print Functionality | 106 |
1 | | 1 | 1 | | 1 | 1 | 7 | 28 | 66 | 9 | 8.33 | 9 |
|---|
| Electronic Functionality | 103 |
| 2 | 1 | | 1 | 1 | 6 | 14 | 24 | 54 | 9 | 8.01 | 9 |
|---|
| Company Satisfaction | 105 |
1 | 1 | | | | 1 | 1 | 3 | 24 | 74 | 9 | 8.49 | 9 |
|---|
| Support Satisfaction | 105 |
| 1 | | | 1 | 1 | 2 | 4 | 28 | 68 | 9 | 8.44 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 105 |
| | 1 | | 1 | | | 6 | 22 | 75 | 9 | 8.56 | 9 |
|---|
| Open Source Interest | 99 |
48 | 8 | 11 | 4 | 3 | 14 | 2 | 3 | 3 | 3 | 0 | 2.10 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
3 | 2.73% |
|---|
| Considering new Interface | 110 |
0 | 0.00% |
|---|
| System Installed on time? | 110 |
0 | 0.00% |
|---|
| Average Collection size: |
| 38192 |
|---|
| Type | Count |
|---|
| Public | 103 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 96 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 84 |
| | | | | 2 | | 2 | 22 | 58 | 9 | 8.60 | 9 |
|---|
| ILS Functionality | 83 |
| | | | | 2 | | 6 | 30 | 45 | 9 | 8.40 | 9 |
|---|
| Print Functionality | 83 |
| | | | | 3 | | 2 | 28 | 50 | 9 | 8.47 | 9 |
|---|
| Electronic Functionality | 83 |
| 1 | | | 1 | 5 | 2 | 8 | 23 | 43 | 9 | 8.06 | 9 |
|---|
| Company Satisfaction | 82 |
| | | | | 1 | | 2 | 17 | 62 | 9 | 8.70 | 9 |
|---|
| Support Satisfaction | 83 |
| | | | | 4 | | 3 | 15 | 61 | 9 | 8.55 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 84 |
2 | | | | | 2 | 1 | 4 | 16 | 59 | 9 | 8.37 | 9 |
|---|
| Open Source Interest | 74 |
37 | 5 | 7 | 6 | 8 | 8 | 1 | 1 | 1 | | 0 | 1.76 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 88 |
1 | 1.14% |
|---|
| Considering new Interface | 88 |
0 | 0.00% |
|---|
| System Installed on time? | 88 |
0 | 0.00% |
|---|
| Average Collection size: |
| 38318 |
|---|
| Type | Count |
|---|
| Public | 88 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 76 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 Apollo Responses by Sector |
|---|
| Apollo | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 100 | 8.48 |
0 | | 0 | | 0 | | 99 | 8.47 | 0 | | 0 | | 0 | | 1 | |
|---|
| ILSFunctionality | 98 | 8.26 |
0 | | 0 | | 0 | | 97 | 8.25 | 0 | | 0 | | 0 | | 1 | |
|---|
| PrintFunctionality | 99 | 8.43 |
0 | | 0 | | 0 | | 98 | 8.43 | 0 | | 0 | | 0 | | 1 | |
|---|
| ElectronicFunctionality | 97 | 7.96 |
0 | | 0 | | 0 | | 96 | 7.96 | 0 | | 0 | | 0 | | 1 | |
|---|
| SatisfactionCustomerSupport | 99 | 8.61 |
0 | | 0 | | 0 | | 98 | 8.60 | 0 | | 0 | | 0 | | 1 | |
|---|
| CompanyLoyalty | 94 | 8.21 |
0 | | 0 | | 0 | | 93 | 8.20 | 0 | | 0 | | 0 | | 1 | |
|---|
| 2019 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 100 |
| | | | | | 2 | 10 | 26 | 62 | 9 | 8.48 | 9 |
|---|
| ILS Functionality | 98 |
| | | | 1 | 1 | 4 | 11 | 30 | 51 | 9 | 8.26 | 9 |
|---|
| Print Functionality | 99 |
| | | | | 2 | 1 | 9 | 27 | 60 | 9 | 8.43 | 9 |
|---|
| Electronic Functionality | 97 |
3 | | | | 1 | 2 | 2 | 12 | 31 | 46 | 9 | 7.96 | 8 |
|---|
| Company Satisfaction | 100 |
| | | | | | 2 | 3 | 23 | 72 | 9 | 8.65 | 9 |
|---|
| Support Satisfaction | 99 |
| | | | | 2 | 2 | 2 | 21 | 72 | 9 | 8.61 | 9 |
|---|
| Support Improvement | 95 |
| | | | 2 | 15 | 5 | 8 | 16 | 49 | 9 | 7.77 | 9 |
|---|
| Company Loyalty | 94 |
1 | | | | 1 | 7 | 2 | 4 | 18 | 61 | 9 | 8.21 | 9 |
|---|
| Open Source Interest | 94 |
47 | 4 | 14 | 2 | 2 | 11 | 7 | 3 | 1 | 3 | 0 | 2.12 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 102 |
2 | 1.96% |
|---|
| Considering new Interface | 102 |
1 | 0.98% |
|---|
| System Installed on time? | 102 |
91 | 89.22% |
|---|
| Average Collection size: |
| 36611 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 91 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 112 |
| | | | | 1 | 2 | 11 | 31 | 67 | 9 | 8.44 | 9 |
|---|
| ILS Functionality | 112 |
| | | | | 1 | 5 | 11 | 40 | 55 | 9 | 8.28 | 8 |
|---|
| Print Functionality | 111 |
2 | | | | 1 | 2 | 2 | 11 | 30 | 63 | 9 | 8.20 | 9 |
|---|
| Electronic Functionality | 110 |
1 | | | | | 4 | 7 | 17 | 37 | 44 | 9 | 7.94 | 8 |
|---|
| Company Satisfaction | 109 |
| | | | | 1 | 1 | 8 | 19 | 80 | 9 | 8.61 | 9 |
|---|
| Support Satisfaction | 109 |
| | | 1 | | 1 | 2 | 8 | 21 | 76 | 9 | 8.51 | 9 |
|---|
| Support Improvement | 109 |
1 | | | 1 | 6 | 17 | 6 | 9 | 21 | 48 | 9 | 7.44 | 8 |
|---|
| Company Loyalty | 110 |
| | | | | 2 | 3 | 11 | 21 | 73 | 9 | 8.45 | 9 |
|---|
| Open Source Interest | 106 |
58 | 9 | 9 | 5 | 9 | 10 | 4 | | 1 | 1 | 0 | 1.59 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 112 |
3 | 2.68% |
|---|
| Considering new Interface | 112 |
2 | 1.79% |
|---|
| System Installed on time? | 112 |
109 | 97.32% |
|---|
| Average Collection size: |
| 34660 |
|---|
| Type | Count |
|---|
| Public | 109 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 11 |
|---|
| [2] 10,001-100,000 | 96 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | | | 1 | | 5 | 6 | 32 | 87 | 9 | 8.51 | 9 |
|---|
| ILS Functionality | 130 |
| | | | 1 | 1 | 4 | 13 | 48 | 63 | 9 | 8.27 | 8 |
|---|
| Print Functionality | 131 |
2 | | | 1 | 2 | 3 | 5 | 6 | 33 | 79 | 9 | 8.19 | 9 |
|---|
| Electronic Functionality | 130 |
3 | | | | 2 | 3 | 6 | 12 | 40 | 64 | 9 | 7.99 | 8 |
|---|
| Company Satisfaction | 131 |
| | | | 2 | | 2 | 8 | 25 | 94 | 9 | 8.56 | 9 |
|---|
| Support Satisfaction | 129 |
| | 1 | 1 | | 1 | 1 | 8 | 19 | 98 | 9 | 8.57 | 9 |
|---|
| Support Improvement | 124 |
| 1 | | 1 | 3 | 25 | 4 | 9 | 20 | 61 | 9 | 7.56 | 8 |
|---|
| Company Loyalty | 130 |
| | 1 | | 1 | 2 | 3 | 10 | 16 | 97 | 9 | 8.50 | 9 |
|---|
| Open Source Interest | 130 |
73 | 9 | 15 | 7 | 12 | 8 | 1 | 2 | 1 | 2 | 0 | 1.49 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 134 |
0 | 0.00% |
|---|
| Considering new Interface | 134 |
2 | 1.49% |
|---|
| System Installed on time? | 134 |
127 | 94.78% |
|---|
| Average Collection size: |
| 31609 |
|---|
| Type | Count |
|---|
| Public | 133 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 13 |
|---|
| [2] 10,001-100,000 | 116 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 1 | | | | 1 | 2 | 5 | 23 | 70 | 9 | 8.50 | 9 |
|---|
| ILS Functionality | 103 |
| 1 | | | 1 | 1 | 3 | 6 | 31 | 60 | 9 | 8.33 | 9 |
|---|
| Print Functionality | 103 |
1 | | | | 1 | 2 | 1 | 6 | 23 | 69 | 9 | 8.42 | 9 |
|---|
| Electronic Functionality | 103 |
3 | | | | | 3 | 2 | 10 | 25 | 60 | 9 | 8.13 | 9 |
|---|
| Company Satisfaction | 102 |
1 | | | | 2 | 1 | 1 | 2 | 17 | 78 | 9 | 8.54 | 9 |
|---|
| Support Satisfaction | 102 |
1 | 1 | | 1 | 1 | 2 | | 2 | 14 | 80 | 9 | 8.47 | 9 |
|---|
| Support Improvement | 98 |
2 | | 1 | 1 | 3 | 15 | | 8 | 16 | 52 | 9 | 7.59 | 9 |
|---|
| Company Loyalty | 102 |
4 | | 1 | | 3 | 1 | 4 | 1 | 19 | 69 | 9 | 8.07 | 9 |
|---|
| Open Source Interest | 102 |
44 | 17 | 10 | 5 | 14 | 6 | 1 | 1 | 1 | 3 | 0 | 1.82 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 106 |
1 | 0.94% |
|---|
| Considering new Interface | 106 |
1 | 0.94% |
|---|
| System Installed on time? | 106 |
102 | 96.23% |
|---|
| Average Collection size: |
| 32330 |
|---|
| Type | Count |
|---|
| Public | 106 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 95 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| | | | | 1 | | 7 | 23 | 79 | 9 | 8.63 | 9 |
|---|
| ILS Functionality | 109 |
| | | | | 1 | 2 | 7 | 33 | 66 | 9 | 8.48 | 9 |
|---|
| Print Functionality | 110 |
| 1 | | | | 1 | 2 | 5 | 23 | 78 | 9 | 8.54 | 9 |
|---|
| Electronic Functionality | 105 |
2 | 1 | | | | 2 | 4 | 9 | 23 | 64 | 9 | 8.17 | 9 |
|---|
| Company Satisfaction | 110 |
| | | | 1 | | | 4 | 18 | 87 | 9 | 8.72 | 9 |
|---|
| Support Satisfaction | 109 |
| | | | | | | 5 | 14 | 90 | 9 | 8.78 | 9 |
|---|
| Support Improvement | 105 |
| | | | 2 | 16 | 2 | 5 | 17 | 63 | 9 | 7.98 | 9 |
|---|
| Company Loyalty | 108 |
3 | | 1 | | 1 | 1 | 2 | 1 | 16 | 83 | 9 | 8.38 | 9 |
|---|
| Open Source Interest | 104 |
53 | 11 | 11 | 9 | 5 | 6 | 2 | 3 | | 4 | 0 | 1.72 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 113 |
4 | 3.54% |
|---|
| Considering new Interface | 113 |
3 | 2.65% |
|---|
| System Installed on time? | 113 |
107 | 94.69% |
|---|
| Average Collection size: |
| 29898 |
|---|
| Type | Count |
|---|
| Public | 113 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 101 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 73 |
| | | | | 1 | | 6 | 19 | 47 | 9 | 8.52 | 9 |
|---|
| ILS Functionality | 73 |
| | | | | 1 | 2 | 5 | 32 | 33 | 9 | 8.29 | 8 |
|---|
| Print Functionality | 73 |
| | | | 1 | | 2 | 3 | 19 | 48 | 9 | 8.51 | 9 |
|---|
| Electronic Functionality | 70 |
| | | | 1 | 2 | 2 | 5 | 22 | 38 | 9 | 8.27 | 9 |
|---|
| Company Satisfaction | 73 |
| | | | | 1 | | 4 | 17 | 51 | 9 | 8.60 | 9 |
|---|
| Support Satisfaction | 72 |
| | | 1 | | | 1 | 1 | 15 | 54 | 9 | 8.64 | 9 |
|---|
| Support Improvement | 71 |
| | | 1 | 3 | 8 | 3 | 2 | 16 | 38 | 9 | 7.85 | 9 |
|---|
| Company Loyalty | 72 |
| | | | 1 | | | 2 | 12 | 57 | 9 | 8.71 | 9 |
|---|
| Open Source Interest | 70 |
34 | 10 | 7 | 2 | 8 | 5 | | 1 | 1 | 2 | 0 | 1.71 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 74 |
0 | 0.00% |
|---|
| Considering new Interface | 74 |
0 | 0.00% |
|---|
| System Installed on time? | 74 |
71 | 95.95% |
|---|
| Average Collection size: |
| 25299 |
|---|
| Type | Count |
|---|
| Public | 74 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| | | | 1 | | | 3 | 14 | 36 | 9 | 8.54 | 9 |
|---|
| ILS Functionality | 54 |
| | | | | 1 | 1 | 4 | 17 | 31 | 9 | 8.41 | 9 |
|---|
| Print Functionality | 53 |
| | | | | | 1 | 3 | 15 | 34 | 9 | 8.55 | 9 |
|---|
| Electronic Functionality | 53 |
| 1 | | | | | 1 | 9 | 8 | 34 | 9 | 8.30 | 9 |
|---|
| Company Satisfaction | 54 |
| | | | | 1 | | 2 | 8 | 43 | 9 | 8.70 | 9 |
|---|
| Support Satisfaction | 54 |
| | | | | 1 | | 1 | 9 | 43 | 9 | 8.72 | 9 |
|---|
| Support Improvement | 53 |
| | | | 1 | 11 | | 3 | 6 | 32 | 9 | 7.85 | 9 |
|---|
| Company Loyalty | 53 |
1 | | | | | | 1 | 1 | 8 | 42 | 9 | 8.58 | 9 |
|---|
| Open Source Interest | 52 |
25 | 6 | 5 | | 5 | 5 | 2 | 1 | 1 | 2 | 0 | 2.04 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
0 | 0.00% |
|---|
| Considering new Interface | 54 |
0 | 0.00% |
|---|
| System Installed on time? | 54 |
54 | 100.00% |
|---|
| Average Collection size: |
| 30980 |
|---|
| Type | Count |
|---|
| Public | 54 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 46 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 114 |
| | | | | 1 | 1 | 11 | 23 | 78 | 9 | 8.54 | 9 |
|---|
| ILS Functionality | 114 |
| | | | | | 2 | 15 | 27 | 70 | 9 | 8.45 | 9 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 113 |
| | | | | 2 | | 3 | 18 | 90 | 9 | 8.72 | 9 |
|---|
| Support Satisfaction | 114 |
| | | | | | | 5 | 18 | 91 | 9 | 8.75 | 9 |
|---|
| Support Improvement | 111 |
| | | | | 15 | 6 | 12 | 16 | 62 | 9 | 7.94 | 9 |
|---|
| Company Loyalty | 112 |
3 | | | | | | 4 | 6 | 19 | 80 | 9 | 8.38 | 9 |
|---|
| Open Source Interest | 112 |
58 | 10 | 10 | 8 | 5 | 13 | 1 | 1 | | 6 | 0 | 1.84 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 118 |
0 | 0.00% |
|---|
| Considering new Interface | 118 |
0 | 0.00% |
|---|
| System Installed on time? | 118 |
114 | 96.61% |
|---|
| Average Collection size: |
| 25686 |
|---|
| Type | Count |
|---|
| Public | 118 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 17 |
|---|
| [2] 10,001-100,000 | 99 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 53 |
| | | | | | 1 | 4 | 10 | 38 | 9 | 8.60 | 9 |
|---|
| ILS Functionality | 52 |
| | | | | 1 | 3 | 1 | 17 | 30 | 9 | 8.38 | 9 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 53 |
| | | | | | 1 | 2 | 11 | 39 | 9 | 8.66 | 9 |
|---|
| Support Satisfaction | 53 |
| | | | | | | 4 | 9 | 40 | 9 | 8.68 | 9 |
|---|
| Support Improvement | 50 |
| | | 1 | 1 | 6 | 3 | 3 | 9 | 27 | 9 | 7.82 | 9 |
|---|
| Company Loyalty | 53 |
| | | | 1 | 1 | | 1 | 5 | 45 | 9 | 8.70 | 9 |
|---|
| Open Source Interest | 51 |
22 | 7 | 4 | 3 | 2 | 6 | 2 | 2 | 1 | 2 | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
0 | 0.00% |
|---|
| Considering new Interface | 54 |
0 | 0.00% |
|---|
| System Installed on time? | 54 |
52 | 96.30% |
|---|
| Average Collection size: |
| 32723 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 46 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 81 |
| | | | | | 2 | 7 | 14 | 58 | 9 | 8.58 | 9 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 81 |
| | | | | 1 | 1 | 3 | 10 | 66 | 9 | 8.72 | 9 |
|---|
| Support Satisfaction | 81 |
| | | | | 2 | 1 | | 9 | 69 | 9 | 8.75 | 9 |
|---|
| Support Improvement | 80 |
| | | | | 7 | 1 | 11 | 11 | 50 | 9 | 8.20 | 9 |
|---|
| Company Loyalty | 81 |
| | | 1 | | 1 | | 3 | 8 | 68 | 9 | 8.70 | 9 |
|---|
| Open Source Interest | 78 |
34 | 8 | 7 | 7 | 8 | 9 | 1 | | | 4 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 84 |
0 | 0.00% |
|---|
| Considering new Interface | 84 |
0 | 0.00% |
|---|
| System Installed on time? | 84 |
79 | 94.05% |
|---|
| Average Collection size: |
| 30799 |
|---|
| Type | Count |
|---|
| Public | 84 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 78 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 35 |
| | | | | | | 6 | 10 | 19 | 9 | 8.37 | 9 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 35 |
| | | | | | | | 7 | 28 | 9 | 8.80 | 9 |
|---|
| Support Satisfaction | 35 |
| | | | | | | 1 | 5 | 29 | 9 | 8.80 | 9 |
|---|
| Support Improvement | 31 |
| | | | | 1 | 1 | 1 | 9 | 19 | 9 | 8.42 | 9 |
|---|
| Company Loyalty | 35 |
| | | | | | 1 | 1 | 3 | 30 | 9 | 8.77 | 9 |
|---|
| Open Source Interest | 35 |
14 | 4 | 2 | 4 | 2 | 3 | 1 | 2 | 1 | 2 | 0 | 2.54 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 35 |
0 | 0.00% |
|---|
| Considering new Interface | 35 |
2 | 5.71% |
|---|
| System Installed on time? | 35 |
34 | 97.14% |
|---|
| 2008 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | | 1 | 4 | 2 | 8 | 8.14 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | | 1 | 3 | 3 | 8 | 8.29 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | | | 1 | 3 | 3 | 8 | 8.29 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | | | | | 2 | 2 | 3 | 9 | 8.14 | 8 |
|---|
| Open Source Interest | 6 |
3 | 1 | 1 | 1 | | | | | | | 0 | 1.00 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| 2007 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 4 |
| | | | | | | | 3 | 1 | 8 | 8.25 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | | | 2 | 5 | 9 | 8.71 | 9 |
|---|
| Support Satisfaction | 7 |
| | | | | | | 1 | 1 | 5 | 9 | 8.57 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | | | | | | 2 | 5 | 9 | 8.71 | 9 |
|---|
| Open Source Interest | 7 |
2 | | | | 1 | 2 | 1 | | | 1 | 0 | 4.14 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
1 | 14.29% |
|---|
2022 : gen: 8.41 company 8.45 loyalty 8.33 support 8.48
2021 : gen: 8.55 company 8.49 loyalty 8.56 support 8.44
2020 : gen: 8.60 company 8.70 loyalty 8.37 support 8.55
2019 : gen: 8.48 company 8.65 loyalty 8.21 support 8.61
2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51
2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57
2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47
2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78
2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64
2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72
2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75
2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68
2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75
2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80
2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29
2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57
Comments (survey2019)
Biblionix is trusted, reliable and easy to use for staff and for the population that we serve. Super customer service. Couldn't be happier with this product.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Biblionix Apollo continues to be an exceptional product offering excellent value for money.
(Library type: Public; collection size: small; ils satisfaction: 9)
This our fifth year using Apollo and we continue to be very satisfied with the product and customer support. Apollo continues to the the best ILS on the market for our library.
(Library type: Public; collection size: small; ils satisfaction: 9)
have used open source in the past. will never do so again during my tenure. too clunky. linux-based. no support. no local IT depts will work with linux. no interest in hosting a server again.
(Library type: Public; collection size: small; ils satisfaction: 8)
I'm not able to get reports easily for the data that I want to analyze. It's not a user-friendly system.
(Library type: Public; collection size: small; ils satisfaction: 7)
The employees at Biblionix are amazingly receptive and responsive to ideas and input from libraries.
(Library type: Public; collection size: small; ils satisfaction: 9)
This company is GREAT at customer service and implementing new ideas and requests.
(Library type: Public; collection size: small; ils satisfaction: 8)
Note: number of items in library's collection expanded to include digital materials.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We love that every library has the same system release (Apollo), so the vendor staff know the product completely. Biblionix is responsive to user suggestions and push updates based on user suggestions. They have great customer service and are very prompt in their response.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We transitioned to Apollo in April 2019. There are a few things we would like to work with Apollo on to make our catalog better for our patrons. For example, how somethings are displayed in the catalog and adding certain fields we would like to add to our patrons accounts. Overall, we have been happier with the transition and our patrons have liked the new catalog and the new notification features. The new catalog setup has been an adjustment for some of the staff.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Regarding the product itself: the only thing that I preferred about our previous ILS is that each item number and member number were clickable so that when I opened a member's circ log, I could click on the item number to see its record. From the problem log, I could click on the member number to bring up their page to see who has the book, etc. Also, our digital catalog clutters up our catalog search- I'd really like to see a button to click to search just the physical catalog or just the digital. Customer support has been just fine from the vendor.
(Library type: Public; collection size: small; ils satisfaction: 8)
We tried Ebsco Discovery for three years. Our community did not embrac it.
(Library type: Public; collection size: medium; ils satisfaction: 9)
We have enjoyed the ability to tailor the features of Apollo to our library (especially as regards to the functions with our other consortium members). There are a few things that can be implemented to increase the ease of use for the librarians but we have submitted those ideas/questions to the ILS and waiting for a response from them.
(Library type: Public; collection size: small; ils satisfaction: 8)
Biblionix is regularly updating and adding new features to Apollo that reflect the needs of small libraries and based on feedback and requests from their customers. I can't recommend it enough.
(Library type: Public; collection size: small; ils satisfaction: 8)
[...]
(Library type: Public; collection size: small; ils satisfaction: 9)
[...]
(Library type: Public; collection size: small; ils satisfaction: 9)
We are a stand alone city library that has a consortium borrowing agreement with other [...] Libraries and are currently considering joining/helping form an ILS consortium to create a shared catalog. We are happy with Apollo and were not considering changing ILS's, but would consider doing so in the interest of the [...] consortium.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Biblioniox itself is a very robust software and the support has been phenomenal.
(Library type: Public; collection size: small; ils satisfaction: 9)
I love our Apollo/Biblionix ILS - I would recommend it to everyone. So easy to use.
(Library type: Public; collection size: small; ils satisfaction: 9)
I just started working here and have had no other library experience I'm not even sure how to answer most of these questions. I'm not even sure what all of this is???
(Library type: Public; collection size: very small; ils satisfaction: 8)
We are very happy with Apollo/Biblionix. They have been wonderful to work with, provide helpful improvements to their system from time to time and take great care of us when we need tech support.
(Library type: Public; collection size: small; ils satisfaction: 9)
The product is pretty easy to use and the customer service is helpful. The consideration of moving to MILS is to be a part of a larger group to share with.
(Library type: Public; collection size: small; ils satisfaction: 7)