Statistical Report for Destiny
| 2022 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 96 |
1 | | 2 | 4 | 1 | 7 | 8 | 20 | 29 | 24 | 8 | 7.20 | 8 |
|---|
| ILS Functionality | 96 |
| | 2 | 1 | 2 | 8 | 9 | 27 | 24 | 23 | 7 | 7.26 | 7 |
|---|
| Print Functionality | 95 |
| | 2 | | 2 | 4 | 9 | 16 | 32 | 30 | 8 | 7.62 | 8 |
|---|
| Electronic Functionality | 94 |
6 | 5 | 5 | 6 | 4 | 6 | 9 | 22 | 17 | 14 | 7 | 5.84 | 7 |
|---|
| Company Satisfaction | 93 |
1 | 1 | 3 | 3 | 1 | 8 | 11 | 16 | 29 | 20 | 8 | 6.99 | 8 |
|---|
| Support Satisfaction | 94 |
1 | 3 | 2 | | 3 | 8 | 5 | 14 | 30 | 28 | 8 | 7.22 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 94 |
2 | 1 | 3 | 4 | | 12 | 5 | 13 | 27 | 27 | 8 | 7.01 | 8 |
|---|
| Open Source Interest | 89 |
31 | 9 | 6 | 8 | 6 | 12 | 2 | 5 | 4 | 6 | 0 | 2.94 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 98 |
9 | 9.18% |
|---|
| Considering new Interface | 98 |
1 | 1.02% |
|---|
| System Installed on time? | 98 |
0 | 0.00% |
|---|
| Average Collection size: |
| 68245 |
|---|
| Type | Count |
|---|
| Public | 12 |
|---|
| Academic | 6 |
|---|
| School | 74 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 67 |
| | | 1 | 1 | 7 | 3 | 23 | 12 | 20 | 7 | 7.42 | 7 |
|---|
| ILS Functionality | 67 |
| | | 1 | 1 | 6 | 9 | 16 | 19 | 15 | 8 | 7.31 | 8 |
|---|
| Print Functionality | 66 |
| | | | | 4 | 5 | 15 | 12 | 30 | 9 | 7.89 | 8 |
|---|
| Electronic Functionality | 65 |
3 | | 2 | 1 | 6 | 11 | 8 | 8 | 10 | 16 | 9 | 6.37 | 7 |
|---|
| Company Satisfaction | 65 |
| 1 | | 1 | 3 | 4 | 2 | 13 | 20 | 21 | 9 | 7.51 | 8 |
|---|
| Support Satisfaction | 66 |
| 2 | | 1 | 1 | 5 | 2 | 5 | 20 | 30 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 65 |
| 1 | | 2 | 2 | 2 | 6 | 10 | 17 | 25 | 9 | 7.57 | 8 |
|---|
| Open Source Interest | 53 |
20 | | 9 | 2 | 4 | 11 | 1 | 1 | 4 | | 0 | 2.83 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 68 |
3 | 4.41% |
|---|
| Considering new Interface | 68 |
0 | 0.00% |
|---|
| System Installed on time? | 68 |
0 | 0.00% |
|---|
| Average Collection size: |
| 289474 |
|---|
| Type | Count |
|---|
| Public | 10 |
|---|
| Academic | 3 |
|---|
| School | 45 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 13 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2020 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 90 |
| | 1 | 2 | 3 | 4 | 6 | 26 | 15 | 33 | 9 | 7.50 | 8 |
|---|
| ILS Functionality | 90 |
| | 2 | 3 | 3 | 2 | 5 | 23 | 19 | 33 | 9 | 7.50 | 8 |
|---|
| Print Functionality | 89 |
| | | 2 | 3 | 1 | 1 | 14 | 27 | 41 | 9 | 8.00 | 8 |
|---|
| Electronic Functionality | 85 |
4 | 3 | 4 | 1 | 4 | 9 | 8 | 18 | 9 | 25 | 9 | 6.42 | 7 |
|---|
| Company Satisfaction | 89 |
| | 2 | 2 | | 4 | 3 | 21 | 23 | 34 | 9 | 7.70 | 8 |
|---|
| Support Satisfaction | 88 |
| | 3 | | 1 | 3 | 9 | 16 | 19 | 37 | 9 | 7.68 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 90 |
5 | | 1 | | | 5 | 6 | 14 | 18 | 41 | 9 | 7.49 | 8 |
|---|
| Open Source Interest | 76 |
28 | 10 | 10 | 3 | 5 | 15 | 3 | 1 | | 1 | 0 | 2.21 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 94 |
7 | 7.45% |
|---|
| Considering new Interface | 94 |
0 | 0.00% |
|---|
| System Installed on time? | 94 |
0 | 0.00% |
|---|
| Average Collection size: |
| 870128 |
|---|
| Type | Count |
|---|
| Public | 21 |
|---|
| Academic | 6 |
|---|
| School | 63 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 21 |
|---|
| [2] 10,001-100,000 | 54 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
Statistics according to type and size categories
The following table presents the 2019 results according to the type and size of the library.
| 2019 Destiny Responses by Sector |
|---|
| Destiny | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 113 | 7.47 |
7 | 6.71 | 0 | | 0 | | 17 | 6.53 | 0 | | 0 | | 80 | 7.80 | 1 | |
|---|
| ILSFunctionality | 113 | 7.37 |
7 | 6.57 | 0 | | 0 | | 17 | 6.53 | 0 | | 0 | | 80 | 7.69 | 1 | |
|---|
| PrintFunctionality | 113 | 7.88 |
7 | 7.86 | 0 | | 0 | | 17 | 6.94 | 0 | | 0 | | 80 | 8.13 | 1 | |
|---|
| ElectronicFunctionality | 106 | 6.33 |
7 | 6.00 | 0 | | 0 | | 13 | 4.62 | 0 | | 0 | | 77 | 6.74 | 1 | |
|---|
| SatisfactionCustomerSupport | 111 | 7.61 |
7 | 7.29 | 0 | | 0 | | 15 | 6.93 | 0 | | 0 | | 80 | 7.83 | 1 | |
|---|
| CompanyLoyalty | 110 | 7.13 |
7 | 5.57 | 0 | | 0 | | 16 | 6.00 | 0 | | 0 | | 78 | 7.51 | 1 | |
|---|
| 2019 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 113 |
| | 2 | 2 | 3 | 5 | 3 | 34 | 35 | 29 | 8 | 7.47 | 8 |
|---|
| ILS Functionality | 113 |
| 1 | 1 | 1 | 3 | 7 | 7 | 34 | 31 | 28 | 7 | 7.37 | 8 |
|---|
| Print Functionality | 113 |
| | | 2 | 3 | 3 | 3 | 18 | 43 | 41 | 8 | 7.88 | 8 |
|---|
| Electronic Functionality | 106 |
6 | 3 | 2 | 3 | 4 | 12 | 10 | 26 | 23 | 17 | 7 | 6.33 | 7 |
|---|
| Company Satisfaction | 112 |
| | 1 | 2 | 3 | 6 | 8 | 27 | 33 | 32 | 8 | 7.49 | 8 |
|---|
| Support Satisfaction | 111 |
1 | 1 | | 1 | 4 | 2 | 9 | 21 | 34 | 38 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 108 |
1 | | 3 | 1 | 10 | 28 | 10 | 13 | 23 | 19 | 5 | 6.44 | 7 |
|---|
| Company Loyalty | 110 |
2 | 3 | | | 8 | 10 | 11 | 10 | 31 | 35 | 9 | 7.13 | 8 |
|---|
| Open Source Interest | 112 |
39 | 13 | 15 | 5 | 14 | 14 | 5 | 3 | 1 | 3 | 0 | 2.41 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
7 | 6.14% |
|---|
| Considering new Interface | 114 |
4 | 3.51% |
|---|
| System Installed on time? | 114 |
107 | 93.86% |
|---|
| Average Collection size: |
| 152483 |
|---|
| Type | Count |
|---|
| Public | 17 |
|---|
| Academic | 7 |
|---|
| School | 81 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 24 |
|---|
| [2] 10,001-100,000 | 73 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 201 |
1 | | 3 | 3 | 2 | 15 | 20 | 40 | 52 | 65 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 200 |
1 | | 2 | 5 | 6 | 7 | 27 | 36 | 59 | 57 | 8 | 7.38 | 8 |
|---|
| Print Functionality | 199 |
| 2 | | 3 | 4 | 6 | 13 | 35 | 50 | 86 | 9 | 7.81 | 8 |
|---|
| Electronic Functionality | 195 |
7 | 6 | 7 | 4 | 9 | 20 | 26 | 35 | 35 | 46 | 9 | 6.48 | 7 |
|---|
| Company Satisfaction | 199 |
| 1 | 2 | 2 | 6 | 12 | 16 | 39 | 49 | 72 | 9 | 7.56 | 8 |
|---|
| Support Satisfaction | 198 |
| | 3 | 1 | 6 | 12 | 20 | 35 | 44 | 77 | 9 | 7.59 | 8 |
|---|
| Support Improvement | 188 |
2 | 2 | 1 | 3 | 13 | 47 | 24 | 24 | 30 | 42 | 5 | 6.54 | 7 |
|---|
| Company Loyalty | 193 |
9 | 1 | 4 | 3 | 12 | 14 | 19 | 22 | 32 | 77 | 9 | 7.01 | 8 |
|---|
| Open Source Interest | 191 |
77 | 17 | 18 | 11 | 23 | 19 | 9 | 4 | 3 | 10 | 0 | 2.46 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 204 |
17 | 8.33% |
|---|
| Considering new Interface | 204 |
8 | 3.92% |
|---|
| System Installed on time? | 204 |
193 | 94.61% |
|---|
| Average Collection size: |
| 41067 |
|---|
| Type | Count |
|---|
| Public | 31 |
|---|
| Academic | 6 |
|---|
| School | 158 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 40 |
|---|
| [2] 10,001-100,000 | 125 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 312 |
2 | 1 | 1 | 5 | 7 | 13 | 34 | 63 | 104 | 82 | 8 | 7.46 | 8 |
|---|
| ILS Functionality | 310 |
2 | 1 | 3 | 7 | 10 | 10 | 42 | 56 | 114 | 65 | 8 | 7.29 | 8 |
|---|
| Print Functionality | 309 |
2 | | | 1 | 8 | 3 | 21 | 52 | 103 | 119 | 9 | 7.88 | 8 |
|---|
| Electronic Functionality | 303 |
10 | 6 | 6 | 7 | 16 | 35 | 40 | 55 | 68 | 60 | 8 | 6.56 | 7 |
|---|
| Company Satisfaction | 309 |
1 | | 3 | 3 | 11 | 13 | 20 | 55 | 101 | 102 | 9 | 7.62 | 8 |
|---|
| Support Satisfaction | 304 |
1 | 1 | 4 | 4 | 9 | 9 | 24 | 56 | 79 | 117 | 9 | 7.64 | 8 |
|---|
| Support Improvement | 295 |
3 | 2 | 3 | 3 | 28 | 95 | 19 | 38 | 39 | 65 | 5 | 6.38 | 6 |
|---|
| Company Loyalty | 301 |
6 | 3 | 4 | 5 | 14 | 23 | 15 | 48 | 73 | 110 | 9 | 7.30 | 8 |
|---|
| Open Source Interest | 300 |
115 | 37 | 36 | 19 | 30 | 29 | 10 | 12 | 6 | 6 | 0 | 2.26 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 313 |
12 | 3.83% |
|---|
| Considering new Interface | 313 |
10 | 3.19% |
|---|
| System Installed on time? | 313 |
288 | 92.01% |
|---|
| Average Collection size: |
| 61607 |
|---|
| Type | Count |
|---|
| Public | 30 |
|---|
| Academic | 8 |
|---|
| School | 267 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 65 |
|---|
| [2] 10,001-100,000 | 202 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 611 |
1 | 5 | 7 | 2 | 14 | 26 | 45 | 137 | 200 | 174 | 8 | 7.54 | 8 |
|---|
| ILS Functionality | 602 |
| 3 | 11 | 5 | 13 | 29 | 58 | 119 | 211 | 153 | 8 | 7.45 | 8 |
|---|
| Print Functionality | 609 |
| | 3 | 6 | 15 | 17 | 26 | 92 | 215 | 235 | 9 | 7.89 | 8 |
|---|
| Electronic Functionality | 574 |
9 | 8 | 7 | 18 | 31 | 69 | 75 | 105 | 123 | 129 | 9 | 6.75 | 7 |
|---|
| Company Satisfaction | 610 |
2 | 1 | 3 | 9 | 18 | 26 | 43 | 110 | 200 | 198 | 8 | 7.62 | 8 |
|---|
| Support Satisfaction | 594 |
6 | 4 | 6 | 9 | 22 | 28 | 32 | 92 | 164 | 231 | 9 | 7.57 | 8 |
|---|
| Support Improvement | 573 |
7 | 2 | 5 | 6 | 57 | 149 | 49 | 68 | 104 | 126 | 5 | 6.53 | 7 |
|---|
| Company Loyalty | 590 |
20 | 7 | 8 | 4 | 30 | 42 | 37 | 73 | 150 | 219 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 568 |
216 | 57 | 54 | 36 | 78 | 61 | 26 | 13 | 14 | 13 | 0 | 2.40 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 621 |
21 | 3.38% |
|---|
| Considering new Interface | 621 |
25 | 4.03% |
|---|
| System Installed on time? | 621 |
562 | 90.50% |
|---|
| Average Collection size: |
| 44857 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 8 |
|---|
| School | 539 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 118 |
|---|
| [2] 10,001-100,000 | 360 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | | 3 | 5 | 8 | 17 | 24 | 40 | 34 | 8 | 7.37 | 8 |
|---|
| ILS Functionality | 131 |
| | 2 | | 5 | 10 | 17 | 28 | 39 | 30 | 8 | 7.28 | 8 |
|---|
| Print Functionality | 129 |
1 | | | | 4 | 11 | 6 | 27 | 33 | 47 | 9 | 7.62 | 8 |
|---|
| Electronic Functionality | 124 |
2 | 1 | 7 | 9 | 8 | 18 | 16 | 28 | 13 | 22 | 7 | 6.11 | 7 |
|---|
| Company Satisfaction | 129 |
| | 1 | | 4 | 7 | 13 | 31 | 39 | 34 | 8 | 7.49 | 8 |
|---|
| Support Satisfaction | 129 |
| | | 3 | 10 | 2 | 13 | 23 | 33 | 45 | 9 | 7.50 | 8 |
|---|
| Support Improvement | 118 |
4 | | 2 | 3 | 8 | 33 | 9 | 21 | 12 | 26 | 5 | 6.28 | 7 |
|---|
| Company Loyalty | 126 |
4 | 4 | | 2 | 6 | 11 | 8 | 18 | 25 | 48 | 9 | 7.10 | 8 |
|---|
| Open Source Interest | 123 |
59 | 9 | 16 | 3 | 17 | 7 | 4 | 4 | 3 | 1 | 0 | 1.93 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 137 |
11 | 8.03% |
|---|
| Considering new Interface | 137 |
5 | 3.65% |
|---|
| System Installed on time? | 137 |
122 | 89.05% |
|---|
| Average Collection size: |
| 183623 |
|---|
| Type | Count |
|---|
| Public | 45 |
|---|
| Academic | 4 |
|---|
| School | 84 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 15 |
|---|
| [2] 10,001-100,000 | 98 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 120 |
| | 4 | 6 | 3 | 5 | 9 | 23 | 41 | 29 | 8 | 7.22 | 8 |
|---|
| ILS Functionality | 120 |
| 2 | 5 | 3 | 5 | 2 | 8 | 24 | 42 | 29 | 8 | 7.20 | 8 |
|---|
| Print Functionality | 120 |
1 | 1 | 2 | 2 | | 4 | 8 | 19 | 43 | 40 | 8 | 7.63 | 8 |
|---|
| Electronic Functionality | 115 |
8 | 3 | 1 | 4 | 5 | 14 | 15 | 25 | 28 | 12 | 8 | 6.12 | 7 |
|---|
| Company Satisfaction | 119 |
1 | 1 | 4 | 1 | 2 | 5 | 9 | 20 | 39 | 37 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 118 |
1 | 1 | 3 | 2 | 3 | 8 | 7 | 18 | 31 | 44 | 9 | 7.43 | 8 |
|---|
| Support Improvement | 113 |
2 | | 4 | 3 | 10 | 41 | 8 | 13 | 11 | 21 | 5 | 6.00 | 5 |
|---|
| Company Loyalty | 117 |
5 | 6 | 1 | 1 | 6 | 9 | 5 | 16 | 22 | 46 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 112 |
48 | 15 | 12 | 3 | 13 | 11 | 1 | 2 | 4 | 3 | 0 | 2.09 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 122 |
13 | 10.66% |
|---|
| Considering new Interface | 122 |
5 | 4.10% |
|---|
| System Installed on time? | 122 |
113 | 92.62% |
|---|
| Average Collection size: |
| 155840 |
|---|
| Type | Count |
|---|
| Public | 33 |
|---|
| Academic | 4 |
|---|
| School | 81 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 19 |
|---|
| [2] 10,001-100,000 | 80 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 363 |
1 | | | | 2 | 13 | 30 | 80 | 133 | 104 | 8 | 7.75 | 8 |
|---|
| ILS Functionality | 363 |
1 | | 3 | 1 | 4 | 15 | 22 | 93 | 139 | 85 | 8 | 7.60 | 8 |
|---|
| Print Functionality | 362 |
| | | 1 | 2 | 6 | 13 | 58 | 120 | 162 | 9 | 8.13 | 8 |
|---|
| Electronic Functionality | 333 |
6 | | 6 | 7 | 9 | 42 | 49 | 83 | 79 | 52 | 7 | 6.77 | 7 |
|---|
| Company Satisfaction | 362 |
| 1 | 3 | 3 | 4 | 8 | 18 | 67 | 133 | 125 | 8 | 7.84 | 8 |
|---|
| Support Satisfaction | 360 |
1 | 2 | 4 | 3 | 3 | 15 | 21 | 61 | 101 | 149 | 9 | 7.80 | 8 |
|---|
| Support Improvement | 346 |
5 | 4 | 2 | 3 | 12 | 121 | 25 | 36 | 71 | 67 | 5 | 6.48 | 7 |
|---|
| Company Loyalty | 355 |
8 | 3 | 1 | 2 | 4 | 19 | 18 | 48 | 89 | 163 | 9 | 7.73 | 8 |
|---|
| Open Source Interest | 346 |
154 | 33 | 28 | 20 | 25 | 60 | 13 | 5 | 4 | 4 | 0 | 2.11 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 368 |
5 | 1.36% |
|---|
| Considering new Interface | 368 |
4 | 1.09% |
|---|
| System Installed on time? | 368 |
337 | 91.58% |
|---|
| Average Collection size: |
| 37635 |
|---|
| Type | Count |
|---|
| Public | 26 |
|---|
| Academic | 2 |
|---|
| School | 335 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 61 |
|---|
| [2] 10,001-100,000 | 248 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 48 |
| | | 1 | 2 | 4 | 6 | 11 | 16 | 8 | 8 | 7.17 | 8 |
|---|
| ILS Functionality | 47 |
1 | | 1 | 3 | 2 | 3 | 4 | 15 | 14 | 4 | 7 | 6.62 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 48 |
| | | | 2 | 2 | 2 | 10 | 20 | 12 | 8 | 7.67 | 8 |
|---|
| Support Satisfaction | 48 |
| | | | 1 | 2 | 1 | 7 | 17 | 20 | 9 | 8.02 | 8 |
|---|
| Support Improvement | 46 |
| | | | 1 | 14 | 3 | 10 | 12 | 6 | 5 | 6.78 | 7 |
|---|
| Company Loyalty | 48 |
1 | 2 | 3 | 1 | 3 | 4 | 3 | 6 | 8 | 17 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 48 |
18 | 6 | 7 | 3 | 6 | 3 | 2 | 1 | | 2 | 0 | 2.19 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 49 |
8 | 16.33% |
|---|
| Considering new Interface | 49 |
3 | 6.12% |
|---|
| System Installed on time? | 49 |
46 | 93.88% |
|---|
| Average Collection size: |
| 60496 |
|---|
| Type | Count |
|---|
| Public | 36 |
|---|
| Academic | 3 |
|---|
| School | 10 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
1 | | 1 | 2 | | 1 | 5 | 10 | 8 | 9 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 36 |
| 1 | 1 | 1 | 1 | 3 | 6 | 12 | 5 | 6 | 7 | 6.64 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 37 |
| | 1 | | | 3 | 6 | 10 | 8 | 9 | 7 | 7.24 | 7 |
|---|
| Support Satisfaction | 37 |
1 | | | 1 | 1 | 2 | 5 | 5 | 12 | 10 | 8 | 7.24 | 8 |
|---|
| Support Improvement | 35 |
1 | | | 1 | 2 | 14 | 2 | 4 | 4 | 7 | 5 | 6.17 | 5 |
|---|
| Company Loyalty | 37 |
3 | | 2 | | 2 | 3 | 3 | 9 | 4 | 11 | 9 | 6.46 | 7 |
|---|
| Open Source Interest | 37 |
7 | 6 | 7 | 5 | 1 | 3 | 1 | 3 | 1 | 3 | 0 | 3.14 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
5 | 13.51% |
|---|
| Considering new Interface | 37 |
2 | 5.41% |
|---|
| System Installed on time? | 37 |
34 | 91.89% |
|---|
| Average Collection size: |
| 74155 |
|---|
| Type | Count |
|---|
| Public | 22 |
|---|
| Academic | 1 |
|---|
| School | 14 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 25 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| 1 | 1 | 1 | 1 | 2 | 2 | 1 | 12 | 2 | 8 | 6.65 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 23 |
| 1 | 3 | 1 | | 2 | | 6 | 6 | 4 | 7 | 6.35 | 7 |
|---|
| Support Satisfaction | 23 |
| 1 | 1 | 1 | 2 | 1 | 1 | 5 | 8 | 3 | 8 | 6.57 | 7 |
|---|
| Support Improvement | 23 |
| | 2 | 2 | 1 | 7 | 1 | 1 | 6 | 3 | 5 | 5.96 | 5 |
|---|
| Company Loyalty | 23 |
3 | | 1 | 1 | 1 | 2 | | 3 | 8 | 4 | 8 | 6.09 | 8 |
|---|
| Open Source Interest | 23 |
6 | 5 | 3 | 1 | 1 | | 3 | 1 | | 3 | 0 | 3.04 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 23 |
2 | 8.70% |
|---|
| Considering new Interface | 23 |
1 | 4.35% |
|---|
| System Installed on time? | 23 |
22 | 95.65% |
|---|
| Average Collection size: |
| 20091 |
|---|
| Type | Count |
|---|
| Public | 15 |
|---|
| Academic | 0 |
|---|
| School | 8 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 18 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 15 |
| 1 | | | | 1 | 1 | 3 | 6 | 3 | 8 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 15 |
| 1 | | | | 1 | 1 | 2 | 5 | 5 | 8 | 7.40 | 8 |
|---|
| Support Satisfaction | 15 |
| 1 | | | | 1 | | 2 | 6 | 5 | 8 | 7.53 | 8 |
|---|
| Support Improvement | 14 |
1 | | 1 | | | 5 | | | 3 | 4 | 5 | 6.21 | 8 |
|---|
| Company Loyalty | 15 |
2 | | | | | | | 5 | 3 | 5 | 7 | 6.93 | 8 |
|---|
| Open Source Interest | 15 |
7 | 1 | | 3 | | 1 | | 2 | | 1 | 0 | 2.53 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 15 |
2 | 13.33% |
|---|
| Considering new Interface | 15 |
0 | 0.00% |
|---|
| System Installed on time? | 15 |
14 | 93.33% |
|---|
| 2008 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | 1 | | 1 | 2 | 3 | 1 | 8 | 7.13 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| | | | | | 1 | | 3 | 4 | 9 | 8.25 | 9 |
|---|
| Support Satisfaction | 8 |
| | | | | 1 | 1 | 1 | 4 | 1 | 8 | 7.38 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 8 |
| | | 1 | | 1 | | 1 | 2 | 3 | 9 | 7.25 | 8 |
|---|
| Open Source Interest | 7 |
| 1 | 2 | | 1 | | 1 | 2 | | | 2 | 4.14 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
1 | 12.50% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| 2007 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | 3 | | 4 | | 8 | 7.14 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 10 |
| | | 1 | | | 2 | 1 | 4 | 2 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 10 |
| | | 1 | | 1 | 2 | | 3 | 3 | 8 | 7.10 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 10 |
| | | | | 3 | 1 | 2 | 1 | 3 | 5 | 7.00 | 7 |
|---|
| Open Source Interest | 10 |
2 | 1 | 1 | | 1 | 1 | 1 | 1 | 2 | | 0 | 4.10 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
2 | 20.00% |
|---|
| Considering new Interface | 10 |
1 | 10.00% |
|---|
| System Installed on time? | 10 |
1 | 10.00% |
|---|
2022 : gen: 7.20 company 6.99 loyalty 7.01 support 7.22
2021 : gen: 7.42 company 7.51 loyalty 7.57 support 7.74
2020 : gen: 7.50 company 7.70 loyalty 7.49 support 7.68
2019 : gen: 7.47 company 7.49 loyalty 7.13 support 7.61
2018 : gen: 7.46 company 7.56 loyalty 7.01 support 7.59
2017 : gen: 7.46 company 7.62 loyalty 7.30 support 7.64
2016 : gen: 7.54 company 7.62 loyalty 7.24 support 7.57
2015 : gen: 7.37 company 7.49 loyalty 7.10 support 7.50
2014 : gen: 7.22 company 7.43 loyalty 6.94 support 7.43
2013 : gen: 7.75 company 7.84 loyalty 7.73 support 7.80
2012 : gen: 7.17 company 7.67 loyalty 6.67 support 8.02
2011 : gen: 6.97 company 7.24 loyalty 6.46 support 7.24
2010 : gen: 6.65 company 6.35 loyalty 6.09 support 6.57
2009 : gen: 7.20 company 7.40 loyalty 6.93 support 7.53
2008 : gen: 7.13 company 8.25 loyalty 7.25 support 7.38
2007 : gen: 7.14 company 7.20 loyalty 7.00 support 7.10
Comments (survey2019)
Follett has long been a wonderful library automation vendor. With fully online interface/storage, Follett Destiny has served our needs well. Excellent performance...excellent customer service. Highly recommended.
(Library type: School; collection size: very small; ils satisfaction: 9)
This year we have begun having issues with our digital resources access through this program. I believe they are working on changing the interface for digital media, but as of right now the access is almost non-existent. They also changed their app for accessing same and it is not up to standards.
(Library type: School; collection size: small; ils satisfaction: 7)
This school is part of the [...]. Everything is done as a district. I do not know if they are considering another system or not. I answered according to what I know now.
(Library type: School; collection size: small; ils satisfaction: 7)
We have had many problems with access to ebooks and digital audio books through the Follett software. Changes are made to the new Destiny Discover software interface with little or no notice, and sometimes features appear and then disappear, as they were apparently being tested. We are also very concerned about the bandwidth required for the Destiny Discover interface and eBooks and digital audio at the local district/school level and competing with other constantly emerging district/school online services and programs for the available bandwidth.
(Library type: Consortium; collection size: very large; ils satisfaction: 6)
I am very happy with our system, i would like to see the searching feature improved as well as finding ebook or audio books easier.
(Library type: School; collection size: small; ils satisfaction: 9)
I think the main strength of Follett Destiny is its tech support. The program is great, evolving quite dramatically over the 20+ years I've been using it, but the tech support is superb, and that's what makes this really worth using.
(Library type: School; collection size: small; ils satisfaction: 9)
I really like Destiny. It does need work on its method to print spine labels though.
(Library type: School; collection size: very small; ils satisfaction: 8)
We like Destiny but wish it was not so costly. It takes a large chunk of our budget each year. Customer service is excellent. I am annoyed that updates often happen in August/September just when we start school, which causes problems for orientations because old instructions are no longer correct. I wish updates happened in June or July so we had time to update our student and teacher materials before school began. I also feel that they sometimes roll out new things (like Destiny Discover) before truly working out all the bugs. Discover is much more functional now than it was when it first started. We have a good number of Follett ebooks and audiobooks, and the user interface is somewhat clunky but has been improving in recent years.
(Library type: School; collection size: small; ils satisfaction: 7)
We like Destiny, but it is expensive. I wish they had a cheaper option for our small district. Our subscription takes up a large chunk of our budget. We do think it's the best product on the market and like its functionality and reports.
(Library type: School; collection size: very small; ils satisfaction: 8)
There will be a new librarian here in 2020 so things might change or evolve.
(Library type: School; collection size: small; ils satisfaction: 9)
Listed "library" is actually the district-level resource collection: student textbooks, novels, teacher editions and resources. Issues with ILS provider: 1. New releases that eliminate or do not address reports/processes available in earlier versions. When issue is reported, ILS agrees and says others have reported -- so problem was known. 2. Call-in center help desk and on-line are not fully trained in the product operation. Caller is put on hold while help desk asks either someone else in department or next tier of support. On-line does not address problem but refers to on-line help videos.
(Library type: Other; collection size: small; ils satisfaction: 9)
This school library is part of [...] libraries and as such does not make any independent decisions about ILS products. The district has used Follett Destiny Library Manager since the district began automating the collections and school sites about 20 years ago.
(Library type: School; collection size: very small; ils satisfaction: 7)
The organization is currently in the process of moving away from an internal, server-based implementation of the ILS and migrating to a cloud-based implementation. This will provide home access to the catalog, access to ebooks, and an integrated discovery product for teachers and students. The new implementation should take place by January 1, 2020. The vendor has been excellent to work with and tech support is better than any we have experienced thus far.
(Library type: School; collection size: small; ils satisfaction: 8)
The products, services, and workflows in our library require a more flexible system than what Destiny offers. Our library would benefit from a system with API capability and the ability to integrate with other systems or programs: reporting functions, different interfaces, mobile self-checkout, acquisitions module, etc. Destiny is a solid and reliable, but outdated, system.
(Library type: School; collection size: medium; ils satisfaction: 4)
This number represents the Districts's combined collections
(Library type: School; collection size: medium; ils satisfaction: 7)
Any issues I have with the software are fairly minor in my elementary school library, mainly issues with reports and the report building tool.
(Library type: Library Personnel; collection size: small; ils satisfaction: 7)
We currently don't have electronic resources for the students or teachers to check out.
(Library type: School; collection size: small; ils satisfaction: 9)
The district makes all the decisions on the products that we use, we have had some issues lately and I have heard they are considering other sources to use.
(Library type: School; collection size: very small; ils satisfaction: 6)
Destiny is a great tool for school libraries. For our public library, there are many features of concern. There are no security features for patron privacy.
Additionally, the ability to add a patron without getting any information past name causes us a lot of difficulty when our funding is based on patron municipality.
(Library type: Public; collection size: small; ils satisfaction: 2)
Switching to Sierra ILS on or about January 2021 pursuant to migration to our state-run consortium.
(Library type: Public; collection size: medium; ils satisfaction: 4)
I wish it was a little easier to customize reports in Destiny. I find the report section harder than our last system which was Winnebago. I also wish we had more ability to customize barcode labels and spine labels.
(Library type: School; collection size: medium; ils satisfaction: 8)
It would be nice to be able to use the back button instead of having to start a new search every time you look up a book subject.
It would also be nice that if you spell a word wrong it will pull information on resources close to that which has been entered, rather than kicking it out all together.
(Library type: Academic; collection size: small; ils satisfaction: 5)
We would like a better graphical user interface. A way to show our patrons our great resources in innovative ways.
(Library type: Public; collection size: small; ils satisfaction: 7)
Customer service deteriorates within the company, Follett. Product support through our own tech department also declines.
(Library type: School; collection size: small; ils satisfaction: 8)
Because we are a school library, we are limited on our choices.
(Library type: School; collection size: small; ils satisfaction: 7)
The biggest problem that we have with this program, is that it is more for a school library and we are a public library. We have been having issues with the catalog not having titles that we have on the shelf even after adding to the system. This has made doing our inventory difficult. I think that it could be more user friendly, it can be confusing when running reports.
(Library type: Public; collection size: small; ils satisfaction: 3)
Very little training offered on all the features and that is frustrating. It takes a lot of time I don't always have to sit and try to figure something new out on our system .
(Library type: School; collection size: small; ils satisfaction: 5)