Statistical Report for Polaris
| 2024 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 141 |
| | 3 | | 3 | 7 | 14 | 32 | 55 | 27 | 8 | 7.40 | 8 |
|---|
| ILS Functionality | 141 |
| 1 | 2 | 2 | 5 | 5 | 12 | 42 | 46 | 26 | 8 | 7.26 | 8 |
|---|
| Print Functionality | 141 |
1 | 1 | | | 1 | 4 | 6 | 26 | 58 | 44 | 8 | 7.82 | 8 |
|---|
| Electronic Functionality | 138 |
3 | 4 | 9 | 5 | 8 | 12 | 21 | 35 | 28 | 13 | 7 | 6.09 | 7 |
|---|
| Company Satisfaction | 139 |
1 | 2 | 2 | 5 | 5 | 10 | 15 | 37 | 41 | 21 | 8 | 6.88 | 7 |
|---|
| Support Satisfaction | 139 |
3 | 1 | 5 | 5 | 3 | 15 | 11 | 26 | 41 | 29 | 8 | 6.83 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 140 |
2 | | 3 | 8 | 6 | 11 | 8 | 27 | 42 | 33 | 8 | 6.99 | 8 |
|---|
| Open Source Interest | 132 |
38 | 14 | 11 | 11 | 5 | 21 | 8 | 10 | 3 | 5 | 0 | 3.34 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 145 |
14 | 9.66% |
|---|
| Considering new Interface | 145 |
15 | 10.34% |
|---|
| System Installed on time? | 145 |
0 | 0.00% |
|---|
| Average Collection size: |
| 590074 |
|---|
| Type | Count |
|---|
| Public | 122 |
|---|
| Academic | 6 |
|---|
| School | 1 |
|---|
| Consortium | 12 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 33 |
|---|
| [4] 250,001-1,000,000 | 32 |
|---|
| [5] 1,000,001-10,000,000 | 19 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2023 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 134 |
| | 2 | 3 | 2 | 3 | 12 | 41 | 48 | 23 | 8 | 7.36 | 8 |
|---|
| ILS Functionality | 133 |
| | | 1 | 1 | 6 | 14 | 42 | 46 | 23 | 8 | 7.44 | 8 |
|---|
| Print Functionality | 133 |
| | | | 1 | 3 | 6 | 29 | 61 | 33 | 8 | 7.84 | 8 |
|---|
| Electronic Functionality | 133 |
3 | 1 | 6 | 5 | 9 | 12 | 31 | 19 | 26 | 21 | 6 | 6.32 | 6 |
|---|
| Company Satisfaction | 133 |
| 1 | 3 | 7 | 3 | 12 | 14 | 41 | 33 | 19 | 7 | 6.81 | 7 |
|---|
| Support Satisfaction | 130 |
| 1 | 4 | 7 | 2 | 13 | 13 | 32 | 31 | 27 | 7 | 6.89 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 131 |
5 | 1 | 3 | 1 | 1 | 15 | 17 | 19 | 41 | 28 | 8 | 6.90 | 8 |
|---|
| Open Source Interest | 125 |
36 | 10 | 14 | 10 | 7 | 25 | 4 | 8 | 3 | 4 | 0 | 3.21 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 137 |
5 | 3.65% |
|---|
| Considering new Interface | 137 |
0 | 0.00% |
|---|
| System Installed on time? | 137 |
0 | 0.00% |
|---|
| Average Collection size: |
| 558515 |
|---|
| Type | Count |
|---|
| Public | 113 |
|---|
| Academic | 4 |
|---|
| School | 1 |
|---|
| Consortium | 14 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 46 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 32 |
|---|
| [5] 1,000,001-10,000,000 | 21 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2022 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 163 |
| 1 | 1 | 4 | 3 | 2 | 14 | 55 | 46 | 37 | 7 | 7.40 | 8 |
|---|
| ILS Functionality | 162 |
| | | 4 | 2 | 4 | 15 | 44 | 55 | 38 | 8 | 7.53 | 8 |
|---|
| Print Functionality | 162 |
| | | 1 | 1 | 4 | 10 | 34 | 58 | 54 | 8 | 7.87 | 8 |
|---|
| Electronic Functionality | 161 |
3 | 5 | 7 | 12 | 8 | 17 | 24 | 43 | 23 | 19 | 7 | 6.04 | 7 |
|---|
| Company Satisfaction | 161 |
| 1 | 2 | 4 | 5 | 14 | 24 | 38 | 35 | 38 | 7 | 7.07 | 7 |
|---|
| Support Satisfaction | 157 |
1 | | 3 | 4 | 7 | 14 | 18 | 31 | 44 | 35 | 8 | 7.06 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 161 |
6 | 2 | 1 | 3 | 5 | 23 | 9 | 32 | 39 | 41 | 9 | 6.88 | 7 |
|---|
| Open Source Interest | 158 |
51 | 7 | 15 | 12 | 10 | 34 | 11 | 5 | 5 | 7 | 0 | 3.15 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 171 |
8 | 4.68% |
|---|
| Considering new Interface | 171 |
1 | 0.58% |
|---|
| System Installed on time? | 171 |
0 | 0.00% |
|---|
| Average Collection size: |
| 443509 |
|---|
| Type | Count |
|---|
| Public | 148 |
|---|
| Academic | 7 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 65 |
|---|
| [3] 100,001-250,000 | 38 |
|---|
| [4] 250,001-1,000,000 | 35 |
|---|
| [5] 1,000,001-10,000,000 | 17 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Polaris Responses by Sector |
|---|
| Polaris | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 176 | 7.57 |
5 | 8.20 | 2 | | 0 | | 95 | 7.55 | 36 | 7.72 | 5 | | 1 | | 11 | 7.55 |
|---|
| ILSFunctionality | 176 | 7.55 |
5 | 7.60 | 2 | | 0 | | 95 | 7.60 | 36 | 7.61 | 5 | | 1 | | 11 | 7.64 |
|---|
| PrintFunctionality | 173 | 7.83 |
5 | 8.20 | 2 | | 0 | | 92 | 7.95 | 36 | 7.97 | 5 | | 1 | | 11 | 7.82 |
|---|
| ElectronicFunctionality | 171 | 6.26 |
5 | 7.00 | 2 | | 0 | | 91 | 6.40 | 35 | 6.46 | 5 | | 1 | | 11 | 5.82 |
|---|
| SatisfactionCustomerSupport | 171 | 7.31 |
5 | 7.00 | 2 | | 0 | | 91 | 7.25 | 36 | 7.42 | 5 | | 1 | | 11 | 7.55 |
|---|
| CompanyLoyalty | 175 | 7.26 |
5 | 8.00 | 2 | | 0 | | 95 | 7.11 | 35 | 7.34 | 5 | | 1 | | 11 | 7.64 |
|---|
| 2021 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 176 |
| | 1 | 3 | 1 | 5 | 16 | 45 | 64 | 41 | 8 | 7.57 | 8 |
|---|
| ILS Functionality | 176 |
| | 2 | 3 | | 2 | 18 | 51 | 60 | 40 | 8 | 7.55 | 8 |
|---|
| Print Functionality | 173 |
| | 2 | 2 | 2 | 3 | 7 | 33 | 67 | 57 | 8 | 7.83 | 8 |
|---|
| Electronic Functionality | 171 |
3 | 2 | 8 | 7 | 14 | 16 | 26 | 44 | 28 | 23 | 7 | 6.26 | 7 |
|---|
| Company Satisfaction | 174 |
| | 2 | 5 | 5 | 9 | 21 | 49 | 50 | 33 | 8 | 7.18 | 7 |
|---|
| Support Satisfaction | 171 |
| | 1 | 4 | 6 | 8 | 23 | 40 | 47 | 42 | 8 | 7.31 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 175 |
1 | | 2 | 6 | 7 | 13 | 15 | 34 | 46 | 51 | 9 | 7.26 | 8 |
|---|
| Open Source Interest | 153 |
47 | 17 | 14 | 10 | 9 | 23 | 12 | 11 | 2 | 3 | 0 | 3.06 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 184 |
12 | 6.52% |
|---|
| Considering new Interface | 184 |
0 | 0.00% |
|---|
| System Installed on time? | 184 |
0 | 0.00% |
|---|
| Average Collection size: |
| 594603 |
|---|
| Type | Count |
|---|
| Public | 144 |
|---|
| Academic | 8 |
|---|
| School | 1 |
|---|
| Consortium | 12 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 78 |
|---|
| [3] 100,001-250,000 | 44 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 17 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2020 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 158 |
1 | | 1 | 2 | 2 | 5 | 13 | 41 | 64 | 29 | 8 | 7.46 | 8 |
|---|
| ILS Functionality | 157 |
1 | 1 | 1 | 1 | 3 | 7 | 16 | 45 | 50 | 32 | 8 | 7.34 | 8 |
|---|
| Print Functionality | 158 |
1 | | 1 | | 1 | 2 | 10 | 29 | 67 | 47 | 8 | 7.84 | 8 |
|---|
| Electronic Functionality | 155 |
5 | 2 | 3 | 3 | 8 | 18 | 40 | 37 | 26 | 13 | 6 | 6.21 | 6 |
|---|
| Company Satisfaction | 154 |
1 | | 2 | 1 | 1 | 15 | 26 | 35 | 49 | 24 | 8 | 7.11 | 7 |
|---|
| Support Satisfaction | 148 |
1 | | 2 | 2 | 3 | 15 | 13 | 31 | 40 | 40 | 8 | 7.31 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 154 |
5 | | 2 | 1 | 3 | 12 | 16 | 37 | 42 | 36 | 8 | 7.10 | 8 |
|---|
| Open Source Interest | 137 |
46 | 17 | 14 | 9 | 5 | 19 | 10 | 8 | 6 | 3 | 0 | 2.76 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 164 |
12 | 7.32% |
|---|
| Considering new Interface | 164 |
0 | 0.00% |
|---|
| System Installed on time? | 164 |
0 | 0.00% |
|---|
| Average Collection size: |
| 630672 |
|---|
| Type | Count |
|---|
| Public | 142 |
|---|
| Academic | 6 |
|---|
| School | 1 |
|---|
| Consortium | 12 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 35 |
|---|
| [4] 250,001-1,000,000 | 38 |
|---|
| [5] 1,000,001-10,000,000 | 22 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2019 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 220 |
| | | 5 | 5 | 10 | 25 | 51 | 77 | 47 | 8 | 7.41 | 8 |
|---|
| ILS Functionality | 219 |
| | | 6 | 4 | 7 | 31 | 58 | 70 | 43 | 8 | 7.34 | 8 |
|---|
| Print Functionality | 215 |
1 | 1 | 1 | 1 | 2 | 5 | 17 | 39 | 82 | 66 | 8 | 7.74 | 8 |
|---|
| Electronic Functionality | 218 |
6 | 2 | 6 | 15 | 18 | 28 | 22 | 54 | 34 | 33 | 7 | 6.19 | 7 |
|---|
| Company Satisfaction | 216 |
2 | 3 | 4 | 5 | 10 | 28 | 23 | 52 | 51 | 38 | 7 | 6.75 | 7 |
|---|
| Support Satisfaction | 214 |
1 | 2 | 4 | 10 | 7 | 22 | 28 | 33 | 54 | 53 | 8 | 6.94 | 8 |
|---|
| Support Improvement | 212 |
2 | 1 | 8 | 7 | 19 | 72 | 26 | 18 | 28 | 31 | 5 | 5.94 | 5 |
|---|
| Company Loyalty | 210 |
7 | 6 | 6 | 5 | 11 | 24 | 23 | 43 | 47 | 38 | 8 | 6.45 | 7 |
|---|
| Open Source Interest | 208 |
62 | 28 | 24 | 17 | 20 | 30 | 9 | 4 | 4 | 10 | 0 | 2.70 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 227 |
19 | 8.37% |
|---|
| Considering new Interface | 227 |
16 | 7.05% |
|---|
| System Installed on time? | 227 |
203 | 89.43% |
|---|
| Average Collection size: |
| 491957 |
|---|
| Type | Count |
|---|
| Public | 198 |
|---|
| Academic | 9 |
|---|
| School | 1 |
|---|
| Consortium | 14 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 21 |
|---|
| [2] 10,001-100,000 | 86 |
|---|
| [3] 100,001-250,000 | 42 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 18 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2018 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 258 |
1 | 2 | 1 | 4 | 3 | 11 | 20 | 77 | 86 | 53 | 8 | 7.39 | 8 |
|---|
| ILS Functionality | 256 |
| 2 | 1 | 4 | 3 | 11 | 22 | 69 | 99 | 45 | 8 | 7.40 | 8 |
|---|
| Print Functionality | 252 |
4 | | | 1 | 4 | 6 | 12 | 46 | 121 | 58 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 253 |
8 | 4 | 4 | 6 | 12 | 29 | 45 | 59 | 52 | 34 | 7 | 6.43 | 7 |
|---|
| Company Satisfaction | 252 |
5 | 4 | 3 | 13 | 8 | 28 | 35 | 57 | 61 | 38 | 8 | 6.59 | 7 |
|---|
| Support Satisfaction | 251 |
1 | 5 | 3 | 7 | 15 | 19 | 28 | 54 | 62 | 57 | 8 | 6.94 | 7 |
|---|
| Support Improvement | 247 |
8 | 3 | 9 | 6 | 26 | 79 | 30 | 27 | 30 | 29 | 5 | 5.70 | 5 |
|---|
| Company Loyalty | 247 |
10 | 2 | 7 | 9 | 11 | 34 | 19 | 49 | 57 | 49 | 8 | 6.52 | 7 |
|---|
| Open Source Interest | 248 |
69 | 31 | 36 | 22 | 29 | 32 | 12 | 6 | 4 | 7 | 0 | 2.64 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 270 |
22 | 8.15% |
|---|
| Considering new Interface | 270 |
26 | 9.63% |
|---|
| System Installed on time? | 270 |
248 | 91.85% |
|---|
| Average Collection size: |
| 427048 |
|---|
| Type | Count |
|---|
| Public | 243 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 17 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 20 |
|---|
| [2] 10,001-100,000 | 99 |
|---|
| [3] 100,001-250,000 | 50 |
|---|
| [4] 250,001-1,000,000 | 58 |
|---|
| [5] 1,000,001-10,000,000 | 22 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 263 |
1 | | 4 | 1 | 7 | 14 | 31 | 73 | 87 | 45 | 8 | 7.25 | 8 |
|---|
| ILS Functionality | 261 |
| | 2 | 6 | 4 | 9 | 21 | 85 | 93 | 41 | 8 | 7.34 | 8 |
|---|
| Print Functionality | 263 |
1 | 1 | 2 | 2 | 3 | 9 | 14 | 50 | 104 | 77 | 8 | 7.71 | 8 |
|---|
| Electronic Functionality | 257 |
4 | 2 | 14 | 6 | 15 | 24 | 43 | 57 | 59 | 33 | 8 | 6.44 | 7 |
|---|
| Company Satisfaction | 259 |
3 | 2 | 4 | 5 | 14 | 34 | 32 | 63 | 63 | 39 | 7 | 6.71 | 7 |
|---|
| Support Satisfaction | 248 |
2 | 3 | 4 | 8 | 11 | 15 | 30 | 69 | 61 | 45 | 7 | 6.90 | 7 |
|---|
| Support Improvement | 244 |
11 | 2 | 6 | 12 | 24 | 69 | 23 | 35 | 29 | 33 | 5 | 5.75 | 5 |
|---|
| Company Loyalty | 255 |
9 | 5 | 3 | 7 | 20 | 23 | 29 | 47 | 54 | 58 | 9 | 6.60 | 7 |
|---|
| Open Source Interest | 256 |
90 | 28 | 38 | 23 | 26 | 22 | 12 | 7 | 4 | 6 | 0 | 2.32 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 267 |
20 | 7.49% |
|---|
| Considering new Interface | 267 |
30 | 11.24% |
|---|
| System Installed on time? | 267 |
247 | 92.51% |
|---|
| Average Collection size: |
| 418065 |
|---|
| Type | Count |
|---|
| Public | 228 |
|---|
| Academic | 11 |
|---|
| School | 3 |
|---|
| Consortium | 21 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 11 |
|---|
| [2] 10,001-100,000 | 119 |
|---|
| [3] 100,001-250,000 | 51 |
|---|
| [4] 250,001-1,000,000 | 51 |
|---|
| [5] 1,000,001-10,000,000 | 30 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 216 |
| 1 | 3 | 3 | 2 | 6 | 29 | 60 | 69 | 43 | 8 | 7.35 | 8 |
|---|
| ILS Functionality | 218 |
| 2 | 3 | 2 | 4 | 11 | 26 | 61 | 69 | 40 | 8 | 7.25 | 8 |
|---|
| Print Functionality | 213 |
| 1 | | 2 | 2 | 6 | 14 | 50 | 76 | 62 | 8 | 7.72 | 8 |
|---|
| Electronic Functionality | 212 |
9 | 1 | 5 | 8 | 13 | 20 | 34 | 59 | 35 | 28 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 213 |
1 | | 8 | 3 | 9 | 22 | 29 | 53 | 51 | 37 | 7 | 6.84 | 7 |
|---|
| Support Satisfaction | 212 |
1 | 1 | 3 | 2 | 14 | 18 | 37 | 41 | 47 | 48 | 9 | 6.96 | 7 |
|---|
| Support Improvement | 205 |
7 | 3 | 8 | 7 | 26 | 62 | 17 | 37 | 18 | 20 | 5 | 5.56 | 5 |
|---|
| Company Loyalty | 213 |
8 | 1 | | 5 | 17 | 22 | 22 | 40 | 51 | 47 | 8 | 6.75 | 7 |
|---|
| Open Source Interest | 215 |
92 | 30 | 28 | 15 | 20 | 15 | 6 | 5 | 2 | 2 | 0 | 1.82 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 219 |
17 | 7.76% |
|---|
| Considering new Interface | 219 |
23 | 10.50% |
|---|
| System Installed on time? | 219 |
205 | 93.61% |
|---|
| Average Collection size: |
| 453385 |
|---|
| Type | Count |
|---|
| Public | 180 |
|---|
| Academic | 17 |
|---|
| School | 4 |
|---|
| Consortium | 15 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 98 |
|---|
| [3] 100,001-250,000 | 42 |
|---|
| [4] 250,001-1,000,000 | 38 |
|---|
| [5] 1,000,001-10,000,000 | 22 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 206 |
| | 3 | 4 | 2 | 9 | 24 | 69 | 61 | 34 | 7 | 7.24 | 7 |
|---|
| ILS Functionality | 207 |
1 | | 2 | 4 | 1 | 13 | 22 | 50 | 82 | 32 | 8 | 7.30 | 8 |
|---|
| Print Functionality | 207 |
3 | 1 | 1 | 3 | 1 | 10 | 8 | 36 | 94 | 50 | 8 | 7.57 | 8 |
|---|
| Electronic Functionality | 206 |
3 | 3 | 4 | 15 | 7 | 31 | 35 | 52 | 33 | 23 | 7 | 6.23 | 7 |
|---|
| Company Satisfaction | 206 |
1 | 2 | 3 | 7 | 7 | 29 | 34 | 43 | 54 | 26 | 8 | 6.67 | 7 |
|---|
| Support Satisfaction | 204 |
| 2 | 3 | 5 | 13 | 25 | 27 | 30 | 56 | 43 | 8 | 6.90 | 7 |
|---|
| Support Improvement | 195 |
7 | 3 | 11 | 18 | 20 | 58 | 13 | 27 | 18 | 20 | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 198 |
5 | 3 | 5 | 9 | 12 | 18 | 21 | 33 | 50 | 42 | 8 | 6.63 | 7 |
|---|
| Open Source Interest | 204 |
82 | 27 | 27 | 16 | 17 | 15 | 9 | 4 | 1 | 6 | 0 | 2.04 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 215 |
17 | 7.91% |
|---|
| Considering new Interface | 215 |
26 | 12.09% |
|---|
| System Installed on time? | 215 |
197 | 91.63% |
|---|
| Average Collection size: |
| 459670 |
|---|
| Type | Count |
|---|
| Public | 184 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 18 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 97 |
|---|
| [3] 100,001-250,000 | 46 |
|---|
| [4] 250,001-1,000,000 | 43 |
|---|
| [5] 1,000,001-10,000,000 | 25 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 169 |
| | 1 | 1 | 1 | 8 | 19 | 43 | 59 | 37 | 8 | 7.51 | 8 |
|---|
| ILS Functionality | 169 |
1 | 1 | 1 | 1 | 1 | 6 | 20 | 46 | 59 | 33 | 8 | 7.40 | 8 |
|---|
| Print Functionality | 167 |
3 | 1 | 1 | | 1 | 5 | 9 | 33 | 64 | 50 | 8 | 7.66 | 8 |
|---|
| Electronic Functionality | 164 |
5 | | 3 | 7 | 12 | 22 | 34 | 34 | 33 | 14 | 6 | 6.20 | 6 |
|---|
| Company Satisfaction | 168 |
| 1 | 1 | 1 | 6 | 9 | 25 | 46 | 44 | 35 | 7 | 7.23 | 7 |
|---|
| Support Satisfaction | 165 |
| 1 | 4 | 4 | 6 | 2 | 14 | 41 | 49 | 44 | 8 | 7.36 | 8 |
|---|
| Support Improvement | 161 |
4 | 3 | 5 | 7 | 20 | 48 | 16 | 22 | 20 | 16 | 5 | 5.64 | 5 |
|---|
| Company Loyalty | 167 |
6 | | 1 | 2 | 9 | 9 | 20 | 29 | 43 | 48 | 9 | 7.11 | 8 |
|---|
| Open Source Interest | 161 |
63 | 22 | 16 | 13 | 16 | 14 | 6 | 8 | 2 | 1 | 0 | 2.14 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 170 |
9 | 5.29% |
|---|
| Considering new Interface | 170 |
16 | 9.41% |
|---|
| System Installed on time? | 170 |
164 | 96.47% |
|---|
| Average Collection size: |
| 570334 |
|---|
| Type | Count |
|---|
| Public | 143 |
|---|
| Academic | 10 |
|---|
| School | 0 |
|---|
| Consortium | 14 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 63 |
|---|
| [3] 100,001-250,000 | 45 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 20 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2013 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 138 |
| | | 1 | | 9 | 10 | 34 | 49 | 35 | 8 | 7.63 | 8 |
|---|
| ILS Functionality | 138 |
| | | 3 | | 6 | 12 | 36 | 51 | 30 | 8 | 7.54 | 8 |
|---|
| Print Functionality | 136 |
2 | | | 2 | 2 | 8 | 7 | 19 | 52 | 44 | 8 | 7.65 | 8 |
|---|
| Electronic Functionality | 136 |
3 | 3 | 3 | 6 | 8 | 19 | 22 | 22 | 36 | 14 | 8 | 6.28 | 7 |
|---|
| Company Satisfaction | 136 |
| | 1 | | 1 | 11 | 7 | 27 | 46 | 43 | 8 | 7.70 | 8 |
|---|
| Support Satisfaction | 137 |
| | | 3 | 2 | 11 | 9 | 30 | 41 | 41 | 8 | 7.54 | 8 |
|---|
| Support Improvement | 135 |
| 1 | 1 | 4 | 2 | 32 | 15 | 22 | 27 | 31 | 5 | 6.83 | 7 |
|---|
| Company Loyalty | 137 |
2 | | 1 | 3 | 3 | 8 | 8 | 23 | 29 | 60 | 9 | 7.62 | 8 |
|---|
| Open Source Interest | 134 |
60 | 18 | 20 | 8 | 5 | 13 | 3 | 5 | | 2 | 0 | 1.78 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 143 |
1 | 0.70% |
|---|
| Considering new Interface | 143 |
15 | 10.49% |
|---|
| System Installed on time? | 143 |
132 | 92.31% |
|---|
| Average Collection size: |
| 532870 |
|---|
| Type | Count |
|---|
| Public | 118 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 11 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 57 |
|---|
| [3] 100,001-250,000 | 42 |
|---|
| [4] 250,001-1,000,000 | 18 |
|---|
| [5] 1,000,001-10,000,000 | 16 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2012 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 152 |
| | | | 2 | 4 | 8 | 29 | 64 | 45 | 8 | 7.87 | 8 |
|---|
| ILS Functionality | 152 |
| | | 1 | 1 | 4 | 8 | 54 | 51 | 33 | 7 | 7.62 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 151 |
| | 2 | 2 | 1 | 6 | 9 | 17 | 60 | 54 | 8 | 7.83 | 8 |
|---|
| Support Satisfaction | 152 |
1 | | 3 | | 2 | 5 | 11 | 44 | 44 | 42 | 7 | 7.52 | 8 |
|---|
| Support Improvement | 144 |
| | 2 | 3 | 8 | 50 | 19 | 17 | 16 | 29 | 5 | 6.37 | 6 |
|---|
| Company Loyalty | 152 |
1 | | 1 | | 2 | 14 | 3 | 21 | 24 | 86 | 9 | 7.97 | 9 |
|---|
| Open Source Interest | 149 |
50 | 19 | 23 | 22 | 12 | 10 | 8 | 3 | 1 | 1 | 0 | 2.11 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 161 |
2 | 1.24% |
|---|
| Considering new Interface | 161 |
6 | 3.73% |
|---|
| System Installed on time? | 161 |
150 | 93.17% |
|---|
| Average Collection size: |
| 411671 |
|---|
| Type | Count |
|---|
| Public | 140 |
|---|
| Academic | 8 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 54 |
|---|
| [3] 100,001-250,000 | 43 |
|---|
| [4] 250,001-1,000,000 | 27 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| | | 4 | 1 | 3 | 3 | 19 | 37 | 35 | 8 | 7.77 | 8 |
|---|
| ILS Functionality | 102 |
| | | 1 | | 4 | 8 | 20 | 46 | 23 | 8 | 7.71 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 100 |
| | 1 | 2 | 3 | 2 | 4 | 15 | 36 | 37 | 9 | 7.80 | 8 |
|---|
| Support Satisfaction | 100 |
| | 2 | 2 | 4 | 2 | 6 | 22 | 29 | 33 | 9 | 7.55 | 8 |
|---|
| Support Improvement | 97 |
3 | 1 | 2 | 2 | 6 | 23 | 10 | 12 | 18 | 20 | 5 | 6.37 | 7 |
|---|
| Company Loyalty | 100 |
1 | | 2 | 2 | 2 | 2 | 2 | 9 | 28 | 52 | 9 | 7.95 | 9 |
|---|
| Open Source Interest | 99 |
46 | 12 | 20 | 8 | 2 | 6 | 3 | 1 | 1 | | 0 | 1.48 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 106 |
2 | 1.89% |
|---|
| Considering new Interface | 106 |
8 | 7.55% |
|---|
| System Installed on time? | 106 |
101 | 95.28% |
|---|
| Average Collection size: |
| 541249 |
|---|
| Type | Count |
|---|
| Public | 91 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 20 |
|---|
| [5] 1,000,001-10,000,000 | 15 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2010 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 101 |
| | 1 | 3 | 2 | 1 | 3 | 17 | 42 | 32 | 8 | 7.77 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 100 |
| | 2 | | 2 | 6 | 3 | 14 | 32 | 41 | 9 | 7.83 | 8 |
|---|
| Support Satisfaction | 101 |
| | 1 | 4 | 1 | 4 | 3 | 18 | 30 | 40 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 100 |
1 | | 1 | 2 | 3 | 17 | 11 | 6 | 33 | 26 | 8 | 7.11 | 8 |
|---|
| Company Loyalty | 100 |
1 | 1 | | 1 | 2 | 4 | 6 | 8 | 25 | 52 | 9 | 7.92 | 9 |
|---|
| Open Source Interest | 100 |
41 | 13 | 17 | 6 | 6 | 5 | 5 | 4 | 1 | 2 | 0 | 1.98 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 104 |
6 | 5.77% |
|---|
| Considering new Interface | 104 |
10 | 9.62% |
|---|
| System Installed on time? | 104 |
99 | 95.19% |
|---|
| Average Collection size: |
| 356804 |
|---|
| Type | Count |
|---|
| Public | 92 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 6 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 33 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
1 | | 1 | | 2 | 1 | 1 | 13 | 52 | 21 | 8 | 7.79 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 92 |
1 | | 1 | 1 | | 4 | 4 | 6 | 48 | 27 | 8 | 7.80 | 8 |
|---|
| Support Satisfaction | 91 |
2 | | | 1 | 2 | 1 | 1 | 17 | 45 | 22 | 8 | 7.68 | 8 |
|---|
| Support Improvement | 87 |
3 | 1 | | 1 | 3 | 13 | 12 | 8 | 29 | 17 | 8 | 6.83 | 8 |
|---|
| Company Loyalty | 91 |
3 | 1 | 1 | | 1 | 5 | 2 | 5 | 37 | 36 | 8 | 7.68 | 8 |
|---|
| Open Source Interest | 90 |
27 | 21 | 13 | 2 | 6 | 10 | 4 | 3 | 3 | 1 | 0 | 2.28 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 92 |
6 | 6.52% |
|---|
| Considering new Interface | 92 |
6 | 6.52% |
|---|
| System Installed on time? | 92 |
85 | 92.39% |
|---|
| 2008 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 51 |
| | | | 2 | 3 | 4 | 5 | 21 | 16 | 8 | 7.73 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 51 |
| | | | 4 | 3 | 2 | 5 | 15 | 22 | 9 | 7.76 | 8 |
|---|
| Support Satisfaction | 51 |
1 | | | | 4 | 4 | 3 | 8 | 11 | 20 | 9 | 7.41 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 52 |
3 | 1 | 1 | 2 | 1 | 2 | | 3 | 14 | 25 | 9 | 7.33 | 8 |
|---|
| Open Source Interest | 51 |
15 | 13 | 6 | 3 | 2 | 7 | 1 | 1 | | 3 | 0 | 2.29 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 53 |
5 | 9.43% |
|---|
| Considering new Interface | 53 |
3 | 5.66% |
|---|
| System Installed on time? | 53 |
48 | 90.57% |
|---|
| 2007 Survey Results |
| Product: Polaris |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 59 |
| | | 1 | 1 | 1 | 5 | 12 | 18 | 21 | 9 | 7.78 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 64 |
| | | 1 | 1 | 3 | 2 | 11 | 20 | 26 | 9 | 7.89 | 8 |
|---|
| Support Satisfaction | 64 |
| | | 1 | | 3 | 2 | 8 | 17 | 33 | 9 | 8.11 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 63 |
| | 2 | 2 | 2 | 3 | 5 | 7 | 18 | 24 | 9 | 7.49 | 8 |
|---|
| Open Source Interest | 62 |
20 | 11 | 11 | 3 | 5 | 4 | 2 | 3 | 1 | 2 | 0 | 2.27 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 64 |
1 | 1.56% |
|---|
| Considering new Interface | 64 |
2 | 3.13% |
|---|
| System Installed on time? | 64 |
1 | 1.56% |
|---|
2024 : gen: 7.40 company 6.88 loyalty 6.99 support 6.83
2023 : gen: 7.36 company 6.81 loyalty 6.90 support 6.89
2022 : gen: 7.40 company 7.07 loyalty 6.88 support 7.06
2021 : gen: 7.57 company 7.18 loyalty 7.26 support 7.31
2020 : gen: 7.46 company 7.11 loyalty 7.10 support 7.31
2019 : gen: 7.41 company 6.75 loyalty 6.45 support 6.94
2018 : gen: 7.39 company 6.59 loyalty 6.52 support 6.94
2017 : gen: 7.25 company 6.71 loyalty 6.60 support 6.90
2016 : gen: 7.35 company 6.84 loyalty 6.75 support 6.96
2015 : gen: 7.24 company 6.67 loyalty 6.63 support 6.90
2014 : gen: 7.51 company 7.23 loyalty 7.11 support 7.36
2013 : gen: 7.63 company 7.70 loyalty 7.62 support 7.54
2012 : gen: 7.87 company 7.83 loyalty 7.97 support 7.52
2011 : gen: 7.77 company 7.80 loyalty 7.95 support 7.55
2010 : gen: 7.77 company 7.83 loyalty 7.92 support 7.74
2009 : gen: 7.79 company 7.80 loyalty 7.68 support 7.68
2008 : gen: 7.73 company 7.76 loyalty 7.33 support 7.41
2007 : gen: 7.78 company 7.89 loyalty 7.49 support 8.11
Comments (survey2021)
As a consortial ILS user, all member libraries inthe consortium would have to agree on a new system, which is not a high priority at this time.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
I love Polairs client. I hate LEAP, which is the web-based version Innovative is pushing us to use. LEAP does not have all the functionality of the client, but they have stopped support of the client anyway.
(Library type: Public; collection size: medium; ils satisfaction: 8)
[...]
(Library type: Public; collection size: medium; ils satisfaction: 7)
On customer service, our problems lie entirely with administrative support. Product support is excellent. I think those two support services should be considered separately in future surveys.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Functionality is good, but the lack of attention to details is staggering, with a cumbersome voting process to make even the most obvious minor UX corrections. It should not take a vote of the users, a product review... to fix something that can be done with one click, like returning the cursor to the search box when there is no match, or sorting a hit list with the newest items first instead of last.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Moving trom the Polaris ILS to Evergreen would be a consortium decision, not something [...] Library would be able to do on its own.
(Library type: Public; collection size: medium; ils satisfaction: 8)
[...] is a member of the [...] Consortium. In 2021, the member libraries underwent a reprofiling process with Polaris. This, in essence, was as though we started new with Polaris. The consortia environment makes any relationship with an ILS vendor complicated and [...] is no exception.
(Library type: Public; collection size: medium; ils satisfaction: 5)
We purchased our ILS from Polaris, and we enjoyed doing business with them. We are less happy with Polaris since they have been acquired.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
We were concerned about changes in support when ProQuest acquired III but support has remained excellent.
(Library type: Consortium; collection size: very large; ils satisfaction: 9)
In answering the question of how effective the discovery service is to undergraduates, I rated it less effective because it can be a little overwhelming to students who have not used a discovery service before.
(Library type: ; collection size: small; ils satisfaction: 8)
Polaris as an ILS is solid and the development of the web app (Leap) is great. ILS support personnel are great, but the Innovative leadership sometimes seems to overpromise on capabilities while charging too much for what they deliver. Sales personnel seem ignorant/untrained/confused on occasion. Innovative as a company seems allergic to open impromptu dialog with customers, preferring to only interact in curated ways without addressing questions that they haven't vetted beforehand.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
III's Support for emergencies is satisfactory. Support for questions about the system can take much, much longer than desired, depending on the workload of your assigned support person.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Polaris customer support continues to be amazing even through the tumultuous times of numerous acquisitions. They are quick to respond to tickets or emails, and having a dedicated Site Manager allows us to build a great working relationship. I hope this customer support structure doesn't change with the current acquisition and that Clarivate/Proquest/Ex Libris recognizes what a wonderful group of employees they have in their Polaris Support department!
(Library type: Public; collection size: large; ils satisfaction: 8)
Customer support is good with urgent issues but slow to respond on less than urgent.
Print resources are managed fine for regular request and checkout type items. There is no provision in the system for those items that need a reservation to be picked up at a specific time. This would include items like Book Club Kits as well as non print items like digital projectors.
(Library type: Consortium; collection size: medium; ils satisfaction: 6)
We loved Polaris when it was its own company. Since it was bought out, our impression of its quality with regards to customer service, technology upgrades, and overall satisfaction has gone down every year. If my library wasn't part of a consortium, I would be shopping around for something else.
(Library type: Public; collection size: medium; ils satisfaction: 6)
I don't like that there are a lot of features that I can't access and there are several reports that I can't run including a better way to inventory my library collection.
(Library type: Public; collection size: small; ils satisfaction: 3)
I would need to do some research as to what and open source ILS is. I chose 5 as a middle ground for the previous question as I did not know how to answer it.
(Library type: Public; collection size: small; ils satisfaction: 9)
We have been on Polaris for a long time, so it is difficult to evaluate against any other ILS that may or may not be better. Overall, Polaris has been a great system to work with compared to long past systems we have used. Those systems, if still around, may be better now than they were then.
Changes occur in Polaris ownership often and while the communications are that services will not change, the people that service our ILS needs change just as often as the ownership, which slows progress for contracts, support, etc.. as a results of building new relationships. This is the cost of doing business, but sure wish there was more stability in the market place.
Polaris can be frustrating occasionally, and there are shortcomings, especially around integrating our electronic resources, but I feel like it's still the best ILS alternative out there and generally meets our needs.
(Library type: Public; collection size: very large; ils satisfaction: 8)
Currently in process of instituting an open source discovery layer - Aspen from ByWater Solutions.
(Library type: Public; collection size: medium; ils satisfaction: 7)