Statistical Report for Voyager
| 2022 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
1 | | 2 | 3 | 1 | | 5 | 5 | 2 | 1 | 6 | 5.35 | 6 |
|---|
| ILS Functionality | 20 |
| 1 | 3 | 3 | | 1 | 4 | 4 | 3 | 1 | 6 | 5.30 | 6 |
|---|
| Print Functionality | 20 |
| 1 | | | 2 | 1 | 2 | 2 | 8 | 4 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 20 |
1 | 3 | 2 | 4 | 1 | 1 | 3 | 2 | 2 | 1 | 3 | 4.25 | 4 |
|---|
| Company Satisfaction | 20 |
1 | | | 2 | 1 | 3 | 2 | 3 | 7 | 1 | 8 | 6.15 | 7 |
|---|
| Support Satisfaction | 20 |
| 1 | | 1 | 1 | | 5 | 2 | 8 | 2 | 8 | 6.70 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 20 |
3 | 1 | | | 1 | 3 | 3 | 1 | 3 | 5 | 9 | 5.70 | 6 |
|---|
| Open Source Interest | 17 |
1 | | 2 | 1 | | 1 | 2 | 2 | 3 | 3 | 8 | 6.41 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
13 | 65.00% |
|---|
| Considering new Interface | 20 |
4 | 20.00% |
|---|
| System Installed on time? | 20 |
0 | 0.00% |
|---|
| Average Collection size: |
| 10637491 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 2 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Voyager Responses by Sector |
|---|
| Voyager | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 24 | 5.25 |
3 | | 5 | | 5 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 24 | 5.25 |
3 | | 5 | | 5 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 24 | 7.17 |
3 | | 5 | | 5 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 24 | 3.83 |
3 | | 5 | | 5 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 23 | 7.39 |
3 | | 5 | | 5 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 23 | 6.87 |
3 | | 5 | | 5 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| 2021 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | 2 | 1 | 9 | 1 | 2 | 6 | 3 | | 4 | 5.25 | 5 |
|---|
| ILS Functionality | 24 |
| | 1 | 4 | 5 | 2 | 4 | 6 | 2 | | 7 | 5.25 | 6 |
|---|
| Print Functionality | 24 |
| | | 1 | 2 | | 4 | 4 | 8 | 5 | 8 | 7.17 | 8 |
|---|
| Electronic Functionality | 24 |
| 4 | 5 | 4 | 2 | 4 | | 2 | 3 | | 2 | 3.83 | 3 |
|---|
| Company Satisfaction | 23 |
| | | 2 | | | 4 | 7 | 8 | 2 | 8 | 7.00 | 7 |
|---|
| Support Satisfaction | 23 |
| | | | | 1 | 5 | 4 | 10 | 3 | 8 | 7.39 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 23 |
| 1 | 1 | 1 | | | 3 | 7 | 5 | 5 | 7 | 6.87 | 7 |
|---|
| Open Source Interest | 19 |
3 | 1 | | 4 | 1 | 1 | 2 | 2 | 4 | 1 | 3 | 4.68 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
16 | 66.67% |
|---|
| Considering new Interface | 24 |
6 | 25.00% |
|---|
| System Installed on time? | 24 |
0 | 0.00% |
|---|
| Average Collection size: |
| 9654241 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 13 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2020 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| | | 3 | 1 | 9 | 6 | 12 | 1 | | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 32 |
| | 2 | 2 | 5 | 5 | 8 | 7 | 2 | 1 | 6 | 5.53 | 6 |
|---|
| Print Functionality | 32 |
| | 1 | | | 2 | 2 | 15 | 9 | 3 | 7 | 7.13 | 7 |
|---|
| Electronic Functionality | 31 |
2 | 4 | 3 | 4 | 3 | 5 | 6 | 3 | 1 | | 6 | 4.00 | 4 |
|---|
| Company Satisfaction | 31 |
| | | 2 | 1 | 3 | 4 | 10 | 8 | 3 | 7 | 6.77 | 7 |
|---|
| Support Satisfaction | 31 |
| | | 2 | 2 | 2 | 2 | 7 | 8 | 8 | 8 | 7.13 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 30 |
| | 1 | 1 | 2 | 4 | 1 | 10 | 1 | 10 | 7 | 6.90 | 7 |
|---|
| Open Source Interest | 24 |
5 | | 4 | 2 | | 4 | 2 | 1 | 3 | 2 | 0 | 4.38 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
24 | 75.00% |
|---|
| Considering new Interface | 32 |
6 | 18.75% |
|---|
| System Installed on time? | 32 |
0 | 0.00% |
|---|
| Average Collection size: |
| 8861679 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 23 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2019 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 51 |
| | 1 | 6 | 6 | 13 | 8 | 10 | 7 | | 5 | 5.55 | 5 |
|---|
| ILS Functionality | 51 |
| 1 | 2 | 7 | 7 | 9 | 10 | 8 | 6 | 1 | 6 | 5.33 | 5 |
|---|
| Print Functionality | 51 |
| | | | 2 | 2 | 12 | 15 | 17 | 3 | 8 | 7.02 | 7 |
|---|
| Electronic Functionality | 50 |
2 | 8 | 10 | 9 | 5 | 7 | 4 | 2 | 2 | 1 | 2 | 3.46 | 3 |
|---|
| Company Satisfaction | 50 |
| | 1 | 3 | 4 | 7 | 13 | 11 | 10 | 1 | 6 | 6.12 | 6 |
|---|
| Support Satisfaction | 51 |
| | 1 | 1 | 4 | 7 | 8 | 10 | 16 | 4 | 8 | 6.63 | 7 |
|---|
| Support Improvement | 50 |
2 | | | 2 | 7 | 19 | 10 | 3 | 6 | 1 | 5 | 5.34 | 5 |
|---|
| Company Loyalty | 51 |
| | 3 | 1 | 5 | 4 | 7 | 5 | 10 | 16 | 9 | 6.86 | 8 |
|---|
| Open Source Interest | 48 |
13 | 3 | 5 | 5 | 3 | 3 | 8 | 2 | 1 | 5 | 0 | 3.54 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 51 |
42 | 82.35% |
|---|
| Considering new Interface | 51 |
9 | 17.65% |
|---|
| System Installed on time? | 51 |
47 | 92.16% |
|---|
| Average Collection size: |
| 5433015 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 37 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2018 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
1 | 1 | 4 | 7 | 6 | 15 | 21 | 11 | 3 | 2 | 6 | 5.27 | 6 |
|---|
| ILS Functionality | 71 |
1 | | 3 | 14 | 10 | 13 | 17 | 8 | 2 | 3 | 6 | 4.99 | 5 |
|---|
| Print Functionality | 71 |
1 | | | 2 | 6 | 4 | 18 | 17 | 17 | 6 | 6 | 6.58 | 7 |
|---|
| Electronic Functionality | 70 |
4 | 11 | 5 | 11 | 14 | 9 | 9 | 5 | | 2 | 4 | 3.74 | 4 |
|---|
| Company Satisfaction | 70 |
1 | | 2 | 1 | 6 | 8 | 17 | 16 | 16 | 3 | 6 | 6.29 | 7 |
|---|
| Support Satisfaction | 68 |
1 | | 2 | 3 | 3 | 6 | 14 | 19 | 17 | 3 | 7 | 6.40 | 7 |
|---|
| Support Improvement | 70 |
1 | | | 1 | 17 | 20 | 10 | 8 | 11 | 2 | 5 | 5.61 | 5 |
|---|
| Company Loyalty | 68 |
4 | 2 | 1 | 2 | 4 | 6 | 7 | 7 | 18 | 17 | 8 | 6.53 | 8 |
|---|
| Open Source Interest | 68 |
20 | 7 | 7 | 4 | 7 | 8 | 3 | 4 | 1 | 7 | 0 | 3.21 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 71 |
59 | 83.10% |
|---|
| Considering new Interface | 71 |
18 | 25.35% |
|---|
| System Installed on time? | 71 |
61 | 85.92% |
|---|
| Average Collection size: |
| 4703474 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 57 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 12 |
|---|
| [4] 250,001-1,000,000 | 20 |
|---|
| [5] 1,000,001-10,000,000 | 20 |
|---|
| [6] over 10,000,001 | 5 |
|---|
| 2017 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 119 |
| 1 | 6 | 9 | 11 | 28 | 18 | 28 | 17 | 1 | 5 | 5.66 | 6 |
|---|
| ILS Functionality | 118 |
| 2 | 5 | 8 | 18 | 26 | 15 | 22 | 18 | 4 | 5 | 5.61 | 6 |
|---|
| Print Functionality | 116 |
| | | 3 | 3 | 9 | 17 | 41 | 36 | 7 | 7 | 6.95 | 7 |
|---|
| Electronic Functionality | 117 |
8 | 16 | 18 | 12 | 20 | 9 | 14 | 13 | 5 | 2 | 4 | 3.81 | 4 |
|---|
| Company Satisfaction | 119 |
| 1 | 3 | 1 | 16 | 14 | 25 | 29 | 26 | 4 | 7 | 6.23 | 6 |
|---|
| Support Satisfaction | 118 |
| 2 | 2 | 4 | 10 | 17 | 26 | 27 | 23 | 7 | 7 | 6.23 | 6 |
|---|
| Support Improvement | 117 |
1 | | 1 | 5 | 13 | 57 | 10 | 12 | 13 | 5 | 5 | 5.53 | 5 |
|---|
| Company Loyalty | 118 |
3 | 1 | 3 | 3 | 11 | 13 | 17 | 16 | 23 | 28 | 9 | 6.57 | 7 |
|---|
| Open Source Interest | 117 |
20 | 15 | 18 | 7 | 15 | 9 | 9 | 10 | 10 | 4 | 0 | 3.56 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 119 |
83 | 69.75% |
|---|
| Considering new Interface | 119 |
15 | 12.61% |
|---|
| System Installed on time? | 119 |
113 | 94.96% |
|---|
| Average Collection size: |
| 2797448 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 91 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 6 |
|---|
| 2016 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 117 |
2 | 4 | 3 | 9 | 13 | 16 | 29 | 21 | 17 | 3 | 6 | 5.58 | 6 |
|---|
| ILS Functionality | 116 |
2 | 3 | 5 | 14 | 11 | 18 | 23 | 20 | 12 | 8 | 6 | 5.47 | 6 |
|---|
| Print Functionality | 117 |
1 | | 3 | 3 | 6 | 7 | 19 | 31 | 31 | 16 | 7 | 6.81 | 7 |
|---|
| Electronic Functionality | 115 |
9 | 10 | 26 | 17 | 9 | 19 | 13 | 7 | 4 | 1 | 2 | 3.58 | 3 |
|---|
| Company Satisfaction | 115 |
1 | 3 | 7 | 6 | 6 | 17 | 16 | 28 | 27 | 4 | 7 | 5.98 | 7 |
|---|
| Support Satisfaction | 112 |
3 | 2 | 5 | 5 | 11 | 13 | 16 | 22 | 26 | 9 | 8 | 6.03 | 7 |
|---|
| Support Improvement | 112 |
2 | 1 | 1 | 9 | 22 | 48 | 7 | 8 | 9 | 5 | 5 | 5.12 | 5 |
|---|
| Company Loyalty | 116 |
2 | 2 | 2 | 5 | 12 | 14 | 13 | 30 | 11 | 25 | 7 | 6.38 | 7 |
|---|
| Open Source Interest | 117 |
26 | 13 | 10 | 7 | 14 | 17 | 7 | 11 | 6 | 6 | 0 | 3.56 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 117 |
79 | 67.52% |
|---|
| Considering new Interface | 117 |
18 | 15.38% |
|---|
| System Installed on time? | 117 |
107 | 91.45% |
|---|
| Average Collection size: |
| 3728028 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 90 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 32 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 8 |
|---|
| 2015 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
1 | 1 | 4 | 6 | 13 | 19 | 33 | 16 | 21 | 1 | 6 | 5.75 | 6 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 8 | 11 | 23 | 29 | 17 | 18 | 6 | 6 | 5.90 | 6 |
|---|
| Print Functionality | 113 |
| | 1 | 4 | 7 | 8 | 19 | 25 | 32 | 17 | 8 | 6.90 | 7 |
|---|
| Electronic Functionality | 113 |
1 | 17 | 16 | 11 | 17 | 18 | 21 | 6 | 4 | 2 | 6 | 4.05 | 4 |
|---|
| Company Satisfaction | 113 |
| | 3 | 7 | 12 | 21 | 21 | 22 | 19 | 8 | 7 | 6.05 | 6 |
|---|
| Support Satisfaction | 113 |
2 | | 5 | 5 | 13 | 17 | 14 | 21 | 30 | 6 | 8 | 6.08 | 7 |
|---|
| Support Improvement | 111 |
1 | | 2 | 4 | 13 | 53 | 14 | 16 | 4 | 4 | 5 | 5.38 | 5 |
|---|
| Company Loyalty | 115 |
5 | 2 | 3 | 5 | 4 | 16 | 19 | 22 | 17 | 22 | 7 | 6.27 | 7 |
|---|
| Open Source Interest | 109 |
24 | 11 | 10 | 12 | 7 | 13 | 6 | 10 | 10 | 6 | 0 | 3.67 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 120 |
82 | 68.33% |
|---|
| Considering new Interface | 120 |
17 | 14.17% |
|---|
| System Installed on time? | 120 |
107 | 89.17% |
|---|
| Average Collection size: |
| 2289918 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 85 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 26 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 7 |
|---|
| 2014 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 3 | 5 | 9 | 15 | 16 | 38 | 37 | 22 | 2 | 6 | 5.78 | 6 |
|---|
| ILS Functionality | 148 |
| 5 | 6 | 12 | 16 | 20 | 33 | 31 | 20 | 5 | 6 | 5.66 | 6 |
|---|
| Print Functionality | 148 |
| | | 4 | 3 | 8 | 25 | 39 | 56 | 13 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 145 |
6 | 16 | 21 | 17 | 18 | 16 | 24 | 19 | 6 | 2 | 6 | 4.17 | 4 |
|---|
| Company Satisfaction | 147 |
2 | 1 | 3 | 12 | 11 | 27 | 23 | 38 | 24 | 6 | 7 | 5.93 | 6 |
|---|
| Support Satisfaction | 147 |
1 | 3 | 6 | 8 | 12 | 24 | 30 | 32 | 22 | 9 | 7 | 5.90 | 6 |
|---|
| Support Improvement | 146 |
1 | 2 | 6 | 5 | 22 | 65 | 18 | 11 | 8 | 8 | 5 | 5.23 | 5 |
|---|
| Company Loyalty | 149 |
10 | 5 | 9 | 5 | 11 | 26 | 12 | 26 | 27 | 18 | 8 | 5.66 | 6 |
|---|
| Open Source Interest | 145 |
35 | 26 | 14 | 7 | 15 | 18 | 12 | 9 | 3 | 6 | 0 | 3.02 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 151 |
102 | 67.55% |
|---|
| Considering new Interface | 151 |
26 | 17.22% |
|---|
| System Installed on time? | 151 |
133 | 88.08% |
|---|
| Average Collection size: |
| 1939716 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 128 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 36 |
|---|
| [5] 1,000,001-10,000,000 | 29 |
|---|
| [6] over 10,000,001 | 5 |
|---|
| 2013 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 112 |
1 | 1 | 3 | 6 | 7 | 11 | 21 | 42 | 19 | 1 | 7 | 6.15 | 7 |
|---|
| ILS Functionality | 112 |
| 2 | 4 | 3 | 6 | 16 | 24 | 32 | 22 | 3 | 7 | 6.20 | 7 |
|---|
| Print Functionality | 112 |
| | | 2 | 4 | 4 | 12 | 31 | 43 | 16 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 111 |
1 | 6 | 14 | 17 | 7 | 17 | 21 | 18 | 7 | 3 | 6 | 4.80 | 5 |
|---|
| Company Satisfaction | 110 |
1 | 2 | 3 | 7 | 7 | 11 | 21 | 42 | 14 | 2 | 7 | 6.02 | 7 |
|---|
| Support Satisfaction | 110 |
| 5 | 2 | 5 | 10 | 14 | 26 | 31 | 15 | 2 | 7 | 5.86 | 6 |
|---|
| Support Improvement | 109 |
| 2 | 1 | 8 | 7 | 56 | 10 | 12 | 9 | 4 | 5 | 5.39 | 5 |
|---|
| Company Loyalty | 110 |
2 | 1 | 2 | 8 | 5 | 15 | 23 | 24 | 17 | 13 | 7 | 6.21 | 6 |
|---|
| Open Source Interest | 110 |
27 | 12 | 13 | 6 | 9 | 15 | 12 | 9 | 4 | 3 | 0 | 3.28 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
59 | 51.75% |
|---|
| Considering new Interface | 114 |
30 | 26.32% |
|---|
| System Installed on time? | 114 |
103 | 90.35% |
|---|
| Average Collection size: |
| 1534747 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 85 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 24 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2012 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 171 |
4 | 1 | 8 | 11 | 13 | 21 | 37 | 55 | 20 | 1 | 7 | 5.75 | 6 |
|---|
| ILS Functionality | 171 |
1 | 3 | 8 | 15 | 10 | 29 | 28 | 43 | 30 | 4 | 7 | 5.81 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 169 |
3 | 3 | 6 | 11 | 16 | 22 | 29 | 54 | 25 | | 7 | 5.76 | 6 |
|---|
| Support Satisfaction | 168 |
4 | 5 | 5 | 13 | 17 | 23 | 33 | 45 | 22 | 1 | 7 | 5.57 | 6 |
|---|
| Support Improvement | 162 |
8 | 5 | 1 | 4 | 28 | 65 | 15 | 24 | 10 | 2 | 5 | 5.01 | 5 |
|---|
| Company Loyalty | 170 |
7 | 3 | 6 | 12 | 12 | 33 | 20 | 38 | 14 | 25 | 7 | 5.81 | 6 |
|---|
| Open Source Interest | 167 |
32 | 17 | 19 | 16 | 9 | 32 | 16 | 12 | 5 | 9 | 0 | 3.59 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 172 |
84 | 48.84% |
|---|
| Considering new Interface | 172 |
56 | 32.56% |
|---|
| System Installed on time? | 172 |
154 | 89.53% |
|---|
| Average Collection size: |
| 1439754 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 136 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 39 |
|---|
| [4] 250,001-1,000,000 | 53 |
|---|
| [5] 1,000,001-10,000,000 | 30 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2011 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 154 |
1 | | 4 | 17 | 5 | 18 | 27 | 56 | 22 | 4 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 152 |
| 1 | 8 | 16 | 7 | 16 | 26 | 44 | 31 | 3 | 7 | 6.00 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 154 |
1 | 1 | 4 | 10 | 12 | 16 | 22 | 54 | 27 | 7 | 7 | 6.21 | 7 |
|---|
| Support Satisfaction | 152 |
3 | | 7 | 11 | 5 | 18 | 23 | 47 | 30 | 8 | 7 | 6.16 | 7 |
|---|
| Support Improvement | 149 |
2 | 2 | 4 | 7 | 13 | 62 | 16 | 19 | 15 | 9 | 5 | 5.52 | 5 |
|---|
| Company Loyalty | 154 |
5 | 2 | | 12 | 10 | 30 | 17 | 34 | 24 | 20 | 7 | 6.10 | 7 |
|---|
| Open Source Interest | 152 |
25 | 16 | 16 | 16 | 12 | 21 | 17 | 13 | 10 | 6 | 0 | 3.79 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 154 |
60 | 38.96% |
|---|
| Considering new Interface | 154 |
62 | 40.26% |
|---|
| System Installed on time? | 154 |
139 | 90.26% |
|---|
| Average Collection size: |
| 1940682 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 117 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 36 |
|---|
| [4] 250,001-1,000,000 | 51 |
|---|
| [5] 1,000,001-10,000,000 | 23 |
|---|
| [6] over 10,000,001 | 6 |
|---|
| 2010 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 123 |
| | 4 | 3 | 10 | 25 | 25 | 42 | 13 | 1 | 7 | 6.01 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 123 |
| 1 | 5 | 5 | 11 | 18 | 30 | 39 | 13 | 1 | 7 | 5.90 | 6 |
|---|
| Support Satisfaction | 120 |
| 4 | 4 | 4 | 11 | 21 | 32 | 23 | 20 | 1 | 6 | 5.79 | 6 |
|---|
| Support Improvement | 118 |
| 3 | 3 | 6 | 11 | 52 | 14 | 18 | 11 | | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 121 |
2 | 3 | 4 | 5 | 13 | 27 | 15 | 28 | 17 | 7 | 7 | 5.77 | 6 |
|---|
| Open Source Interest | 120 |
11 | 16 | 16 | 14 | 9 | 18 | 9 | 8 | 9 | 10 | 5 | 4.07 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 124 |
40 | 32.26% |
|---|
| Considering new Interface | 124 |
64 | 51.61% |
|---|
| System Installed on time? | 124 |
106 | 85.48% |
|---|
| Average Collection size: |
| 1095582 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 97 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 37 |
|---|
| [5] 1,000,001-10,000,000 | 17 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2009 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 164 |
| | 8 | 10 | 9 | 31 | 39 | 41 | 22 | 4 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 162 |
1 | 1 | 7 | 12 | 17 | 23 | 35 | 45 | 19 | 2 | 7 | 5.73 | 6 |
|---|
| Support Satisfaction | 162 |
1 | 3 | 11 | 15 | 12 | 20 | 26 | 44 | 25 | 5 | 7 | 5.72 | 6 |
|---|
| Support Improvement | 153 |
2 | 5 | 8 | 8 | 18 | 54 | 17 | 17 | 18 | 6 | 5 | 5.27 | 5 |
|---|
| Company Loyalty | 160 |
11 | 5 | 5 | 11 | 14 | 22 | 20 | 42 | 17 | 13 | 7 | 5.51 | 6 |
|---|
| Open Source Interest | 164 |
24 | 19 | 23 | 11 | 8 | 23 | 16 | 19 | 12 | 9 | 0 | 3.97 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 164 |
31 | 18.90% |
|---|
| Considering new Interface | 164 |
89 | 54.27% |
|---|
| System Installed on time? | 164 |
142 | 86.59% |
|---|
| 2008 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 87 |
| | 6 | 5 | 8 | 5 | 23 | 21 | 17 | 2 | 6 | 6.01 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 87 |
1 | 1 | 5 | 9 | 5 | 16 | 15 | 23 | 11 | 1 | 7 | 5.59 | 6 |
|---|
| Support Satisfaction | 87 |
1 | 4 | 3 | 10 | 5 | 13 | 19 | 14 | 14 | 4 | 6 | 5.57 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 87 |
5 | 3 | 10 | 7 | 7 | 12 | 11 | 13 | 13 | 6 | 7 | 5.14 | 5 |
|---|
| Open Source Interest | 86 |
10 | 7 | 10 | 6 | 4 | 14 | 7 | 10 | 4 | 14 | 5 | 4.66 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 87 |
19 | 21.84% |
|---|
| Considering new Interface | 87 |
40 | 45.98% |
|---|
| System Installed on time? | 87 |
83 | 95.40% |
|---|
| 2007 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 3 | 12 | 3 | 17 | 19 | 22 | 5 | 1 | 7 | 5.51 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
1 | 5 | 9 | 14 | 13 | 17 | 24 | 21 | 5 | 1 | 6 | 4.93 | 5 |
|---|
| Support Satisfaction | 108 |
4 | 5 | 9 | 13 | 14 | 14 | 18 | 19 | 10 | 2 | 7 | 4.88 | 5 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 105 |
16 | 2 | 11 | 13 | 9 | 25 | 9 | 8 | 6 | 6 | 5 | 4.15 | 5 |
|---|
| Open Source Interest | 107 |
10 | 8 | 12 | 12 | 13 | 12 | 15 | 12 | 6 | 7 | 6 | 4.35 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
24 | 21.62% |
|---|
| Considering new Interface | 111 |
53 | 47.75% |
|---|
| System Installed on time? | 111 |
1 | 0.90% |
|---|
2022 : gen: 5.35 company 6.15 loyalty 5.70 support 6.70
2021 : gen: 5.25 company 7.00 loyalty 6.87 support 7.39
2020 : gen: 5.81 company 6.77 loyalty 6.90 support 7.13
2019 : gen: 5.55 company 6.12 loyalty 6.86 support 6.63
2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40
2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23
2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03
2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08
2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90
2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86
2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57
2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16
2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79
2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72
2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57
2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88
Comments (survey2021)
While individual support interactions are excellent, overall, it is clear that the wind-down of Voyager support and development is accelerating.
(Library type: Academic; collection size: very large; ils satisfaction: 4)
Voyager is largely working well for us despite its somewhat dated nature. We feel its age most strongly when it comes to integrating with other systems, e.g. setting up patron log-ins for an eAudiobook service we recently subscribed to. We've also recently found Voyager's patron purge, export, and import systems somewhat buggy (though nothing we couldn't get past). We are a couple versions behind, however, so these issues may be fixed in the current release.
(Library type: Independent Research; collection size: large; ils satisfaction: 7)
We are interested in moving off Voyager to Alma, but we are still not convinced that the costs of implementation and higher annual fees will pay off in benefits.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
My college does not have undergraduate students.
(Library type: Medical; collection size: small; ils satisfaction: 4)
We investigated Koha, but we don't have the technical staff in the library to customize and maintain it. We would need to pay third party to do this (we don't have the budget to do this as a stand-alone system) or join a library consortium that would maintain it for us (we decided against joining a local academic consortium as we want more control of the system than a consortium would allow us and we don't have the staffing to be able to take on the consort work that would have been required of us). Koha out-of-the box didn't provide the streamlining or improved/additional functionality we were looking for other than being cloud-based.
(Library type: Academic; collection size: medium; ils satisfaction: 2)
In evaluating open-source and commercial products alike, we look very seriously at sustainability (i.e. do we have the people and the skill sets to implement and maintain the system?) and interoperability.
(Library type: ; collection size: very large; ils satisfaction: 7)
We are in the process of migrating from Ex Libris Voyager to TIND ILS.
As for open source ILSes, we would have loved to consider one, but there really aren't any on the market right now that meet most of our requirements.
(Library type: Independent Research; collection size: medium; ils satisfaction: 3)
We have used a local installation of Voyager or 20+ years. A local system is no longer viable for us, and the older version we run is not fully supported, though some of the support staff have been great. The next generation of the same vendor's hosted systems are not cost-effective for us in both first-year and ongoing costs, and a local system is not supportable in our current IT environment.
(Library type: ; collection size: small; ils satisfaction: 2)
Our library is in the midst of the "onboarding" process for the projected "go live" date in June 2022.
(Library type: Academic; collection size: medium; ils satisfaction: 8)