Ex Libris, part of Clarivate plc (NYSE: CLVT), is thrilled to welcome the University of Huddersfield Library to its global resource-sharing community.
Always on the lookout for ways to improve their services, Huddersfield University has recently integrated RapidILL into its suite of solutions to automate its interlibrary-loan request processing. In 6 months only, the University has seen its average turnaround time drop from 2-5 days to 9 hours.
"RapidILL has decreased our turnaround time from a matter of days to a matter of hours. Prior to this, our average turnaround time for articles was somewhere between 2-5 days, now according to our statistics reports, they are coming in around 9 hours. That's absolutely brilliant from our point of view."
With over 20,000 students, and open on a 24/7 basis throughout the year, the University of Huddersfield's Library takes pride in providing widely available services. Thanks to the 24/7 availability and shorter turnaround times of RapidILL's resource-sharing service, users can now submit requests at any time without the need for staff intervention. This improved efficiency has turned borrowing into the students' first port of call when they don't find an item in the Library. And according to Chris, the Library staff would "get a tirade of complaints if [RapidILL] was withdrawn. [Users] just take it for granted."
"The greatly improved supply times and fulfillment rate afforded by RapidILL is well worth [the investment]."
Chris Beevers, University of Huddersfield
The Library is now exploring Rapido's potential for a customized borrowing experience on top of RapidILL's features.