Library Technology Guides

Current News Service and Archive

Press Release: Unique Management Services [April 25, 2024]

Solano County Library (CA) launches MessageBee SMS, phone, and email service from Unique Management.

Unique Library is proud to announce the addition of a full suite of MessageBee patron engagement platform for Solano County Library in California this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional newsletter-style emails, as well as access to phone notifications in both English and Spanish

Solano County Library is an 11-location system serving over 400,000 residents between the San Francisco Bay area and Sacramento. The system also uses Polaris, which integrates well with Unique's MessageBee system. Solano has utilized Unique Management for their Material Recovery needs since 2001, making them one of the longest-tenured client libraries in the state.

MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable notifications across all platforms makes MessageBee a great addition.

Key features of MessageBee include:

  • Engaging emails: Customizable templates and an intuitive drag-and-drop email designer makes anyone an email-sending pro.
  • Superior Deliverability: Unique is on the cutting edge of SMS-based notifications. Our 10-DLC compliant notifications are an upgrade on traditional email-to-SMS in deliverability and clarity.
  • Multiple languages via phone: MessageBee phone supports English and Spanish voice notifications for patrons that prefer a pre-recorded phone call. Either text-to-speech or a voice recording keeps patrons abreast of their transactions.

About MessageBee

MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. Email takes boring and confusing ILS-

generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications cater to your patrons that prefer the personal touch of a recorded or voice-to-text phone messages.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.


Summary: Unique Library announced the addition of a full suite of MessageBee patron engagement platform for Solano County Library in California this week. Patrons will receive 10-DLC compliant SMS notifications, attractive transactional and promotional newsletter-style emails, as well as access to phone notifications in both English and Spanish.
Publication Year:2024
Type of Material:Press Release
LanguageEnglish
Date Issued:April 25, 2024
Publisher:Unique Management Services
Company: Unique Management Services
Products: MessageBee
Libraries: Solano County Library
Subject: System announcements -- installations
Permalink: https://librarytechnology.org/pr/30017/solano-county-library-ca-launches-messagebee-sms-phone-and-email-service-from-unique-management-

DocumentID: 30017 views: 842 Created: 2024-04-25 12:09:18 Last Modified: 2024-07-20 14:38:53.