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Press Release: Unique Management Services [May 2, 2024]

The California system adds 10-DLC compliant SMS and phone notifications system-wide to keep their patrons up to date on their transactions

Unique Library is proud to announce the addition of MessageBee SMS notifications for the

Napa County Library (CA) this week. Patrons will be able to respond to the library's SMS notifications, creating an easy conversation channel to maximize engagement.

Napa County Library (NCL) is a 10-branch system serving nearly 130,000 residents in the world-famous wine region. The library is also going to be sending notices via phone, with multiple language ability and either pre-recorded or text-to-speech options for notifications.

MessageBee is a powerful and customizable messaging tool that offers numerous features, making it an essential asset for libraries looking to enhance their communication strategies. Easily understandable SMS notifications made MessageBee a great choice for NCL.

Key features of MessageBee include:

  • SaaS Email and SMS service: Our SMS and email notifications require no library-based equipment. We handle the back end, so libraries can focus on their patrons.
  • Superior Deliverability: Unique is on the cutting edge of SMS-based notifications. Our 10-DLC compliant notifications are an upgrade on traditional email-to-SMS in deliverability and clarity.
  • 2-way SMS: Patrons can text the library back and interact with library staff via text message, giving them a convenient channel to communicate quickly.

About MessageBee

MessageBee has three different ways to communicate with your patron base. SMS alerts get in front of more of your patrons with simple and understandable messaging. Email takes boring and confusing ILS-

generated email notifications and turns it into a patron engagement tool with a simple drag-and-drop design. Phone notifications cater to your patrons that prefer the personal touch of a recorded or voice-to-text phone messages.

About Unique Management Services

Unique Management is a Jeffersonville, Indiana library service company, that offers a full suite of library communication options for patrons including the Gentle Nudge Material Recovery process, MessageBee patron engagement platform, and Virtual Patron Service. With nearly 30 years of experience in the industry and 1,600 client libraries, Unique strives to build long-lasting relationships with our partners to better serve their patrons.


Summary: Unique Library is proud to announce the addition of MessageBee SMS notifications for the Napa County Library (CA) this week. Patrons will be able to respond to the library's SMS notifications, creating an easy conversation channel to maximize engagement. Napa County Library (NCL) is a 10-branch system serving nearly 130,000 residents in the world-famous wine region. The library is also going to be sending notices via phone, with multiple language ability and either pre-recorded or text-to-speech options for notifications.
Publication Year:2024
Type of Material:Press Release
LanguageEnglish
Date Issued:May 2, 2024
Publisher:Unique Management Services
Company: Unique Management Services
Products: MessageBee
Libraries: Napa County Library
Subject: System announcements -- installations
Permalink: https://librarytechnology.org/pr/30046/the-california-system-adds-10-dlc-compliant-sms-and-phone-notifications-system-wide-to-keep-their-patrons-up-to-date-on-their-transactions

DocumentID: 30046 views: 759 Created: 2024-05-02 13:14:55 Last Modified: 2024-07-20 18:24:35.