LibraryIQ, a leading provider of library intelligence solutions, has announced the release of Incidents, a new feature within the LibraryIQ Platform designed to help libraries capture, understand, and respond to events that affect staff, patrons, facilities, services, and technology.

From behavioral situations and staff injuries to building concerns and technology outages, libraries deal with a wide range of challenging situations on a daily basis. Incidents gives library staff an easy, centralized way to record what happened, share context across branches, recognize patterns, and respond proactively. With system-wide visibility and role-based access for frontline staff, supervisors, and leadership, Incidents ensures the right people have the right information at the right time.

Key capabilities include:

• Flexible & Customizable: Create custom incident types and fields tailored to your library's needs
• Pattern Awareness: Identify trends by incident type, location, and more to inform staffing, training, and security planning
• Smart Notifications: Trigger automated email alerts based on incident type or severity
• Trauma-Aware Reporting: Give staff space to document issues, flag traumatic events, and record how incidents affected them
• Searchable History: Maintain a centralized, searchable record for internal review and stakeholder reporting

Incidents is powered by OrangeBoy, a solution trusted by libraries for years to manage incidents. Now part of the LibraryIQ Platform, incident data lives alongside the rest of a library's operational data — creating a more complete picture to support confident, day-to-day decision-making.

For more details, visit: https://www.libraryiq.com/incidents.

About LibraryIQ

LibraryIQ is a leading provider of library intelligence solutions. LibraryIQ helps libraries centralize their data, streamline operations, and drive greater impact in the communities they serve.

Learn more and schedule a demo at www.libraryiq.com.