Library Technology Guides

Company Directory

EBSCO Information Services

This dashboard brings together data, trends, news, and other resources from Library Technology Guides describing the organization, its executive leadership, personnel employed, business history, as well as related features and news articles.

Connect to the EBSCO Information Services website

10 Estes Street
Ipswich, Massachusetts 01938
United States
Web: http://www.ebsco.com/
Email: information@ebsco.com

Resource Management Products (ILS or LSP)

FOLIO -- EBSCO Information Services product logo
FOLIO -- EBSCO Information Services
[product profile]

Executive Leadership

photo of Tim Collins
Tim Collins
President and Chief Executive Officer
photo of Sam Brooks
Sam Brooks
Executive Vice President – Marketing, Sales, Publisher Relations and Strategic Partnerships
photo of Doug Jenkins
Doug Jenkins
Chief Information Officer and Senior Vice President
photo of Allen Powell
Allen Powell
President, EBSCO Subscription Services Division
photo of Gar Sydnor
Gar Sydnor
Executive Vice President, FOLIO and Research SaaS
photo of Patty Carroll
Patty Carroll
Executive Vice President of Human Resources
photo of Kim Gibbons
Kim Gibbons
Senior Vice President and Chief Legal Officer
photo of Betsy Jones
Betsy Jones
Executive Vice President, EBSCO Clinical Decisions
photo of Tamir Borensztajn
Tamir Borensztajn
Senior Vice President of Product Marketing and Communications
photo of Sara Earley
Sara Earley
Senior Vice President, Research Databases
photo of Michael Laddin
Michael Laddin
Senior Vice President, Product Management, Proprietary Products
photo of Darby Kopp
Darby Kopp
Executive Vice President, Corporate Strategy and Planning
photo of Jennifer Pothier
Jennifer Pothier
Senior Vice President Marketing
photo of Kristin Delwo
Kristin Delwo
General Manager, Stacks Library Services
photo of Oliver Pesch
Oliver Pesch
Chief Product Strategist
photo of Scott Bernier
Scott Bernier
Senior Vice President of Library Relations
photo of Sid McNeal
Sid McNeal
Senior Vice President

Company Ownership

EBSCO is privately owned by the J.T. Stevenson family.

Mergers and Acquisitions

Mergers and Acquisitions for EBSCO Information Services

Personnel employed

[Data source: statistics supplied for the annual Library Systems Report or from public information]

CompanyYearDevelopmentSupportSalesAdminOtherTotal
EBSCO Information Services 202357230770924911243001
EBSCO Information Services 20225631223532766882002
EBSCO Information Services 20215621133353046841998
EBSCO Information Services 20205883656815296942857

Documents or articles featuring EBSCO Information Services

Breeding, Marshall. Project Reshare and OpenRS: differing approaches to open source resource sharing. December 2023. Library Technology Newsletter. In recent months, a schism has erupted in the open source resource sharing realm. Two open source resource sharing projects that previously resided within a single organization have separated, due not only to the differing functional models of their products, but also because of differences in styles of collaboration. Launched in 2018, Project ReShare has been advancing an open source platform for resource sharing, created collaboratively among a community of interested libraries and vendors. Project ReShare continues with its mission to strengthen its resource sharing community and to continue to enhance and support its platform. The organization is also refining its organizational structure and articulating its values and community processes. OpenRS, was launched in 2023 as a new initiative to develop, support, and promote a new open source direct consortial borrowing solution. Though a relatively new project, OpenRS moves forward with a well defined development agenda, backed by two commercial vendors, EBSCO Information Services and Knowledge Integration, with substantial involvement of MOBIUS as its first planned implementor.

. Introducing The Open Resource Sharing Coalition. August 23, 2023. . The Open Library Foundation introduced the Open Resource Sharing Coalition, a resource sharing initiative created in partnership with library consortia, open source developers, and vendors. OpenRS is a heterogeneous resource sharing system that is ILS and Discovery agnostic and accommodates the full spectrum of mediated and unmediated resource sharing. OpenRS acts upon a “consortia first” mentality, striving to provide libraries with the tools needed for robust and extended functionality for resource sharing. The software will provide a containerized code base configured for ease of deployment, maintenance, and upgrades. Libraries and consortia can choose to host the service locally or with a third party. The OpenRS software is built and maintained by Knowledge Integration, with support from EBSCO Information Services. Additional OpenRS Community members include representatives from the MOBIUS consortium, GALILEO/University System of Georgia, Marmot Library Network, Boston Library Consortium, Colorado Alliance of Research Libraries, and others.

Breeding, Marshall. GALILEO selects EBSCO FOLIO with support from EBSCO Information Services. April 2023. Library Technology Newsletter. Following an extensive procurement process, GALILEO has selected EBSCO FOLIOopens new tab and ReShare supported by EBSCO Information Servicesopens new tab for the shared system supporting the 26 institutions of the University System of Georgia and the Georgia Archives to replace its current Ex Libris Alma implementation. This announcement marks the only large-scale implementation of Alma to migrate to another platform. It further reinforces the momentum gained by EBSCO FOLIO in the last year, following its selection by the Library of Congress and the MOBIUS consortium.

Breeding, Marshall. EBSCO and Novelist use BIBFRAME to facilitate discoverability. May 2022. Library Technology Newsletter. NoveList, a division of EBSCO Information Servicesopens new tab, offers its Linked Library Service, leveraging linked data to enable multiple paths for making libraries and their collections more visible on the web. The Linked Library Service is based on technologies and linked data infrastructure developed and deployed by Zepheira, a company it acquired in 2020. The Linked Library Service is based on the Library.Link network that brings together a variety of linked data resources. Libraries that subscribe to the service export their collection as represented in MARC records, which are then transformed into BIBFRAME and merged into the network.

Breeding, Marshall. EBSCO Information Services Launches New Search Service. March 2022. Library Technology Newsletter. EBSCO launched a new search service designed as a starting point for research, emphasizing convenient access to open access materials. EBSCO Essentials is available to anyone regardless of affiliation. It provides a search tool for the general public that guides them to the full text of authoritative resources published as open access. The service also serves as a channel toward library-provided resources. Search results also list citations for resources restricted to subscribers. To gain access to these restricted resources, visitors can search for and connect through their library, using their library-assigned sign-in credentials.

. EBSCO Information Services acquires leading library and research web platform, Stacks Inc.. February 7, 2019. . EBSCO Information Services announced the acquisition of Stacks Inc., a leading library and research web platform. EBSCO partnered with the company in 2016 to release Stacks, a hosted content management system for libraries. This acquisition reinforces EBSCO’s commitment to providing library patrons with the best possible search experience and deep integration of resources.

Breeding, Marshall. EBSCO Supports New Open Source Project in Partnership with Kuali OLE. May 2016. Smart Libraries Newsletter. A new initiative has launched to create an open source library services platform for academic libraries. EBSCO Information Services conceived the project and will provide substantial funding. A community of developers comprising commercial and library organizations will create the software. Kuali OLE, previously working to create its own open source library resource management system, will make a transition to participate in this new initiative rather than complete its own software. Many details of the new project, including the nature of Kuali OLE's involvement, are not yet finalized. The resources currently lining up behind this initiative provide the potential for the rapid development generally consistent with the plans for Kuali OLE. Participants characterize this new project as not as a setback, but as an acceleration of the availability of an open source library services platform for academic libraries.

. EBSCO Publishing and EBSCO Information Services merge. May 22, 2013. . EBSCO Industries, Inc. announces the EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, a 26-year EBSCO veteran and previously President of EBSCO Publishing, will serve as President of the combined entity.

Breeding, Marshall. EBSCO Discovery Service Extends Options through New Partnerships. August 2012. Smart Libraries Newsletter. In recent weeks, EBSCO has announced a number of partnerships that potentially extend the reach of EBSCO Discovery Service. This product has become well established as one of the major indexbased library resource discovery services, along with Summon from Serials Solutions, Primo and Primo Central from Ex Libris, and OCLC's WorldCat Local. These products compete vigorously to offer the broadest coverage of the resources in library collections, the strongest features for search and retrieval, and for the most flexibility and interoperability with other applications within a library's technical infrastructure.

Breeding, Marshall. EBSCO Releases EBSCO Discovery Service API. July 2012. Smart Libraries Newsletter. EBSCO Publishing has improved the extensibility and interoperability of its EBSCO Discovery Service (EDS) through the release of a new Application Programming Interface, or API, compatible with current technology practices and with popular discovery interfaces such as VuFind. This move brings EDS, which already competed well on the power of its search technology and the breadth of its index, into an even stronger position relative to other discovery services, such as Summon and Primo Central, which have previously released APIs.

. New EBSCO Discovery Service API makes it easier for libraries to create a custom discovery solution. June 5, 2012. . EBSCO Publishing continues its commitment to performance and stability with the release of EBSCO Discovery Service API, representing the new standard for comprehensive content and an array of intricate software features and functionality. EBSCO Discovery Service API enables libraries to use their own portals or website applications for a discovery user interface while making the most of their discovery solution by connecting researchers to the superior content and enhanced search features available from EBSCO Discovery Service.

Breeding, Marshall. EBSCO Consolidates its Platforms. March 2012. Smart Libraries Newsletter. EBSCO has announced that it will begin merging all of these services into the EBSCO Discovery Services. The consolidation of these tools will not only provide opportunities for more seamless behind-the-scenes integration of the linking and discovery environments, but it will also allow libraries to manage both product families through a single administrative tool.

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News Announcements

April 18, 2024. RIPM Jazz Periodicals: Music, History, and Culture Now Available from EBSCO Information Services. Music researchers and all those interested in 20th-century cultural, social, and historical disciplines can now access rare music periodicals with the release of RIPM Jazz Periodicals: Music, History, and Culture from EBSCO Information Services (EBSCO). The collection, produced by Le Répertoire International de la Presse Musicale (RIPM), includes articles, reviews, illustrations, interviews, and advertisements from jazz publications spanning the early 20th century to the early 21st century.


March 5, 2024. Submissions now open for the 2024 John Cotton Dana Awards. The American Library Association is accepting submissions for the 2024 John Cotton Dana Award. The John Cotton Dana Award is one of the most prestigious awards given to up to eight libraries. The $10,000 awards will be provided by the H.W. Wilson Foundation and honors outstanding library public relations. Libraries of all types and sizes are encouraged to submit entries for a John Cotton Dana Award. Entries may be submitted by any library, Friends group, consulting agency or service provider, unless they are represented on the JCD committee. Entries should highlight a strategic communications campaign from the past year.


March 4, 2024. EBSCOlearning names Dr. Bob Nelson as a 2024 Distinguished Fellow. EBSCOlearning, a division of EBSCO Information Services, has selected Dr. Bob Nelson, thought leader, best-selling author, keynote speaker and consultant, as an inaugural EBSCOlearning Distinguished Fellow for 2024. The Distinguished Fellow program was recently established by EBSCOlearning to recognize individuals who are making substantial and noteworthy contributions in the areas of career and workforce development, educational advancement, employee upskilling and organizational improvement. The criteria for this program include having a highly accredited body of work and contributions that have significantly and positively impacted people and organizations through effective and practical application.


March 4, 2024. EBSCOlearning names Dr. Bob Nelson as a 2024 Distinguished Fellow. EBSCOlearning, a division of EBSCO Information Services, has selected Dr. Bob Nelson, thought leader, best-selling author, keynote speaker and consultant, as an inaugural EBSCOlearning Distinguished Fellow for 2024. The Distinguished Fellow program was recently established by EBSCOlearning to recognize individuals who are making substantial and noteworthy contributions in the areas of career and workforce development, educational advancement, employee upskilling and organizational improvement. The criteria for this program include having a highly accredited body of work and contributions that have significantly and positively impacted people and organizations through effective and practical application.


February 1, 2024. EBSCO Information Services and MOL partner to support libraries looking to adopt FOLIO in Poland. MOL, the leading provider of library software in Poland, has announced a partnership with EBSCO Information Services to support libraries adopting the FOLIO Library Services Platform. This partnership will provide hosting and local support services for FOLIO libraries throughout Poland.


January 24, 2024. EBSCO Information Services opens submissions for the 2024 EBSCO Solar Grant. Submissions are now open for the 2024 EBSCO Solar grant program from EBSCO Information Services. For the ninth consecutive year, EBSCO is accepting applications for grants that will fund solar installations at libraries around the world. As part of the 2024 EBSCO Solar initiative, EBSCO will be making a total of $300,000 in grants available. The grants will help awarded libraries offset their library expenses by incorporating solar power. EBSCO introduced the EBSCO Solar grant program in 2016 as a demonstration of its longstanding commitment to solar energy. EBSCO has awarded libraries more than $2,000,000 in grants since the program originated.


January 22, 2024. EBSCO Information Services CEO Tim Collins to retire on June 30, 2024. Tim Collins will retire as Chief Executive Officer of EBSCO Information Services effective June 30, 2024. EBSCO Industries' goal is to have a successor in the role by July 1, 2024; they are working with the global Leadership Advisory Firm, Egon Zehnder, on a comprehensive process to identify the next CEO for EBSCO Information Services.


January 3, 2024. EBSCO Information Services Library Staff Development Award nominations. The American Library Association is currently accepting nominations through February 1, 2024 for the EBSCO Information Services Library Staff Development Award is awarded to a library organization for a program to further its staff development goals and objectives. The award includes $3,500 and a gold-framed citation, donated by EBSCO Publishing. Application


December 14, 2023. EBSCO Information Services and EcoMap partner to help libraries support entrepreneurship. EBSCOlearning, a division of EBSCO Information Service, and EcoMap Technologies have partnered to offer public libraries a service to help patrons on their entrepreneurial journey. EcoMap is a hyperlocal search engine that curates and catalogs community resources to support entrepreneurship and empowers libraries to become stronger hubs for economic development.


December 2, 2023. EBSCOlearning and the American Management Association Launch AMA MicroCourses powered by EBSCOlearning. EBSCOlearning, a division of EBSCO Information Services and the American Management Association International join forces to deliver AMA MicroCourses powered by EBSCOlearning, a new platform created to provide companies with resources to upskill their employees and equip those entering the workforce with learning real-world skills. AMA MicroCourses powered by EBSCOlearning is available for businesses, colleges and universities, libraries, schools, and government, and designed to enable organizations and users to improve business knowledge, practical skills and productivity — including a wide range of leadership, management and other in-demand soft skills.


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Corporate Chronology

Feb 20, 2015 EBSCO acquires of YBP Library Services from Baker &Taylor.
EBSCO Information Services made a significant investment in the library workflow with the acquisition of YBP Library Services from Baker &Taylor. GOBI3 (Global Online Bibliographic Information) serves as YBP's primary tool for the discovery and acquisition of digital and print monographic content. Relied upon by academic, research and special libraries worldwide, GOBI provides access to more than 12 million titles, including more than one million digital titles from leading aggregators and publishers.

Jun 30, 2013 EBSCO Publishing and EBSCO Information Services consolidate into single company operating as EBSCO Information Services
EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, previously President of EBSCO Publishing, will serve as President of the combined entity. Allen Powell, President of the subscription services division of EIS, will now report to Collins.

Jun 02, 2011 EBSCO Publishing acquires The H.W. Wilson Company
EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO’s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson’s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

Mar 17, 2010 OCLC sells NetLibrary to EBSCO Publishing for $7,867,200
From the 2009/10 OCLC Annual Report: On March 17, 2010, OCLC sold the assets of the NetLibrary Division (including the NetLibrary platform, operations and infrastructure in Boulder, Colorado) and the rights to license a select number of vendor-owned databases previously sold on the OCLC FirstSearch service to EBSCO Publishing for $7,867,200 and assumption of related liabilities. The transition services agreement between OCLC and EBSCO Publishing ($230,000 annually for an initial term of three years) ensures that all NetLibrary eBooks have been placed in a dark archive at OCLC and OCLC will continue to make OCLC- MARC records available for download by the relevant library for NetLibrary eBooks as well as providing library holdings synchronization. OCLC recognized a gain on the sale of $21,666,500.

Mar 17, 2010 EBSCO Publishing acquires the NetLibrary Division from OCLC
OCLC and EBSCO Publishing signed an agreement whereby EBSCO will purchase the assets of the OCLC NetLibrary Division and the rights to license a select number of vendor-owned databases currently available through the OCLC FirstSearch service. The purchase includes the NetLibrary eBook and eAudiobook platform as well as operations and infrastructure in Boulder, Colorado.

May 30, 2008 EBSCO Information Services acquires Minerva Wissenschaftliche Buchhandlun from Springer-Verlag
EBSCO Information Services has acquired Minerva Wissenschaftliche Buchhandlun, of Vienna, Austria, from Springer-Verlag. Founded in 1909, Minerva has a well established tradition for providing exceptional service to libraries in the areas of serials management and monograph orders, complementing very well the EBSCO portfolio of products and services. Minerva is the leading subscription agency in Austria and Hungary and has business operations throughout Central and Eastern Europe.

Sep 24, 2003 EBSCO Publishing acquires Whitston Publishing Company
EBSCO Publishing announced the acquisition of Whitston Publishing Company, Inc., a well-respected publisher of reference works for academic and public libraries since 1969. Whitston's flagship database, the American Humanities Index has been available through the popular EBSCOhost online research service since January 2003.

Jan 24, 2003 EBSCO acquires operations of RoweCom Worldwide
RoweCom, Inc., doing business as RoweCom, Faxon or divine Information Services announced the signing of a non-binding letter of intent with EBSCO Industries, Inc., the global leader for the delivery of integrated information systems and services, for the proposed purchase of the RoweCom worldwide subscription agent business. The proposed transaction was also endorsed by the steering committee of the ad-hoc group of publishers and library customers of RoweCom. The committee, including the publisher members the American Institute of Physics, the Association of Learned & Professional Society Publishers, Elsevier, Oxford University Press and Wiley, will endeavor to expand the group of publishers supporting this transaction as they believe the contemplated agreement is a significant step forward for customers and publishers.

1999 EBSCO acquires NoveList from CARL
NoveList acquired by EBSCO. The company employed 5 personnel at the time.

1995 EBSCO Information Services formed
EBSCO Information Services (EIS) formed to provide libraries with one source for quality information-related services and products.

1986 EBSCO acquires Popular Magazine Review and Horizon Information Systems to form EBSCO Publishing
EBSCO Publishing got its start as a family business in Ipswich, MA that created summaries of magazine articles from the local library and published in a newsletter. The company was founded in 1984 as Popular Magazine Review by Gerald Seaman and Tim Collins, which had expanded considerably by the time it was acquired by EBSCO Industries in 1987 and renamed the product to Magazine Article Summaries. That year EBSCO Industries had also acquired Horizon Information Systems, a company founded in 1985 by Dan Tonkery to create search and retrieval software for databases distributed on CD-ROM, with Oliver Pesch leading the development process. These two companies were combined to form EBSCO Publishing.

1984 Popular Magazine Review founded by Gerald Seaman and Tim Collins
In 1984, Gerald Seaman and Tim Collins co-founded Popular Magazine Review. The firm's product was a print magazine index with article summaries

1958 EBSCO Industries, Inc. established
Operations were combined under EBSCO Industries, Inc., profit centers were established, and corporate headquarters moved to the center of Birmingham.

1944 Military Services Company founded by Elton B. Stephens and Alys Robinson Stephens
Elton B. Stephens and his wife, Alys Robinson Stephens, formed a partnership to sell magazines, personalized binders and racks to the U.S. Armed Forces under the name of Military Service Company.

Annual Accomplishments Statements

[Data source: text supplied for the annual Library Systems Report]

2023 EBSCO Information Services Accomplishments Narrative

EBSCO Information Services (EBSCO) continues to focus on supporting an open environment for libraries and an equitable research experience for users by:

  • Ensuring access to trustworthy and diverse information, and delivering new experiences to users with a focus on equity in research
  • Creating new pathways to information and collection analysis with a focus on open linked data
  • Providing libraries with more choice of software applications to support and enhance librarian workflows with a focus on supporting an open infrastructure
  • Providing libraries with more choice in the procurement, deployment, and management of their library services platform with a focus on open source

New this year: EBSCO announced that we are exploring ways to harness Generative Artificial Intelligence (AI) via pilot projects, exploring opportunities to combine the power of AI to process natural language searches with our strength to surface and link to the most trustworthy and meaningful content for queries across disciplines.

Key areas of focus:

  • Equity in research: Our work includes providing an equitable discovery experience by including content from many countries, in many languages, covering an array of topics and viewpoints. We are thereby evolving our research platform interfaces to optimize how any user anywhere can access, search, choose and use information. We treat open access the same as non-open access content; we index, curate, and provide access to the world’s scholarly literature inclusive of open access content.
  • Continued to roll out a new interface of EBSCO Discovery Service™ (EDS) and EBSCOhost® to customers in certain markets and encouraged customers to opt-in into migration to enhance and personalize the user experience.
  • Introduced databases including Education Source Ultimate, RIPM Jazz Periodicals: Music, History, and Culture, and Moments Magazine Archive to meet varying research needs.
  • Introduced Exploring Race in Society as a free resource to cover important issues related to DEI in today’s modern research world.
  • Launched EBSCOlearning™, an EBSCO subsidiary which offers corporate learning, educational, and career development products and services for businesses, educational institutions, and workforce development organizations, including FinancialFit, Accel5, GradPrep and more. EBSCOlearning begins its launch with three partnerships with EcoMap, BlueRecruit, and the AMA.

Open infrastructure

We work to ensure interoperability between applications and a suite of integrations in support of best of breed services and content for users. Our work includes developing our applications and services so libraries can integrate with third-party solutions such as ILL, ILS, authentication services, ordering platforms, learning management systems and more. Specifically:

  • Started to build and prepare for Mosaic, a new GOBI ordering platform that will leverage modern technology to streamline workflows and make ordering library resources easy and intuitive.
  • Announced the EBSCOhost Passport Browser Extension which aims to make resources more readily available to researchers and promote "open" initiatives/library patronage.

Open linked data

We support the discoverability and portability of library resources on the Web.

  • Transforming library catalogs using BIBFRAME, an open standard, to make library resources connected and visible on the Web.
  • BiblioGraph, a linked data technology allowing users to access library catalogs from anywhere on the web, is quickly becoming a global initiative with integrations happening in the US, Canada, UK, Taiwan, Australia, Portugal, and more, allowing for discoverability of collections on the open web.
  • Recommendations available in EBSCO Mobile, including suggested articles and additional content to enhance continuous research flow, and eBooks.

Open source

We support open source software with a focus on interoperability, open standards, and choice for libraries. EBSCO contributes to the development of FOLIO and provides a full suite of FOLIO services with implementation/migration, training, hosting, and support to make open source accessible for any library.

  • EBSCO FOLIO facilitated the migration of more than 100 libraries and library systems to FOLIO Library Services Platform, and EBSCO FOLIO ERM (which integrates print and electronic resource management) with implementation partners worldwide.
  • GALILEO announced it will be migrating to FOLIO using EBSCO FOLIO services to further develop and implement a new, open-source IT platform to enhance its physical and digital collections. We also were the first to introduce FOLIO to Lebanon (Notre Dame University-Louaize) and the Netherlands (Nyenrode Business University).
  • We partnered with eReserve to support institutions’ resource management workflows with EBSCO FOLIO Services, including services related to copyright control.
  • As part of the Library of Congress FOLIO Project (LCAP), EBSCO is currently engaged in building a BIBFRAME editor with guidance and input from the Library of Congress. The editor is being tested by the Library of Congress, Universidad de Concepción in Chile, Grand Valley State University, and Spokane Public Library.
  • Sponsor of WOLFcon, to underline the necessity of open source software in the library automation market to create a platform for innovation.
  • Continued engagement with the FOLIO Community and Open Library Foundation.
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